SERVICE CALL CONDITIONS
SM
4-107
B234/B235/B236/D101/D102/D103
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Software Performance Error 1
SC990
B
An unexpected operation was
encountered by the software.
•
Software crash; reboot the machine
Procedure 1
If the HDDs have just been replaced, be sure to download the stamp data (SP
5853).
Procedure 2
With SP5990 004 (SMC Report – Logging Data), print the most recent
information for SC990.
The SC990 information displays the file name, line number, and value. Report
this information to your technical supervisor. For example:
Function.c LINE: 123 VAL:0
Software Error
SC991
C
The software performs an
unexpected function and the
program cannot continue. Recovery
processing allows the program to
continue.
•
Software defective, re-boot
*1
*1
: In order to get more details about SC991:
1) Execute
SP7403
or print an SMC Report (
SP5990
) to read the history of the 10 most recent
logged errors.
2) If you press the zero key on the operation panel with the SP selection menu displayed, you
will see detailed information about the recently logged SC991, including the software file
name, line number, and so on. Of these two methods "1)" is the recommended method,
because another SC could write over the information for the previous SC.
Operation Panel Management Records Exceeded
SC994
C
An error occurred because the number of records
exceeded the limit for images managed in the
service layer of the firmware. This can occur if
there if there are too many application screens
open on the operation panel.
•
No action required
because this SC does
not interfere with
operation of the
machine.
Application Selection Error
SC997
B
An application did not start
after pressing the appropriate
key on the operation panel.
•
Software bug; change the firmware for
the application that failed
•
A RAM or DIMM option required by the
application is not installed or not installed
correctly.
Application Start Error
SC998
B
Register processing does not
execute for any application within
60 s after the machine is powered
on. No application starts correctly,
and all end abnormally.
•
Software defective; change the
firmware for the application that failed
•
A RAM or DIMM option required by
the application is not installed or not
installed correctly.
