24
UK only:
Redring products deliver reliable service for normal, household use in domestic settings. All Redring products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Redring product, which is found to be defective due to faulty materials and workmanship within the
warranty period, this Redring warranty will cover repair or, at the discretion of Redring, replacement with a functionally equivalent Redring
p
roduct.
The Redring warranty period is five calendar years from the date of purchase of your product, or the date of delivery of the product, if later. The Redring
warranty
is conditional upon
product registration
o
r
providing the original purchase receipt proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Redring product please call the helpline on
+44 (0)344 879 3588
or at the address below. We will need details of your
Redring product, and a description of the fault which has occurred. Once we receive your information and proof of purchase we will contact you to make the
necessary arrangements.
Customers outside UK - See International below.
If your Redring product is not covered by this Redring warranty there may be a charge to repair your product. However, we will contact you for an agreement to any
charges before any chargeable service is carried out.
What is not covered by a Redring warranty?
The Redring warranty does not cover any of the following:
Any fault or damage to your Redring product due to faulty materials or workmanship occurring outside
of
the
five
year warranty
p
eriod.
Any fault or damage occurring to any pre-owned Redring product or to any other equipment or property.
Accidental damage to your Redring product or damage to your Redring product from external sources (for example, transit, weather, electrical outages or power
surges).
Fault or damage to your Redring product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Redrings control.
Caused by use of your Redring product for anything other than normal domestic household purposes in the country where it was purchased.
Caused by any misuse, abuse or neglect use of the Redring product, including but not limited to any failure to use it in accordance with the
o
perating Instructions
supplied with the product.
Caused by any failure to assemble, install, clean and maintain your Redring product in accordance with the
o
perating Instructions supplied with the product unless
this was carried out by Redring or its authorised dealers.
Caused by repairs or alterations to your Redring product not carried out by Redring service personnel or its authorised dealer(s).
Caused by use of any consumables or spare parts for your Redring product which are not Redring specified.
Terms and Conditions
The Redring warranty is valid from the date of purchase of your Redring product from a recognised retailer in the country of purchase and use, or the
date of delivery of the product, if later, provided the original receipt has been retained and is produced as proof of purchase.
You must provide to Redring or its authorised agents on request the original receipt as proof of purchase and - if required by Redring - proof of delivery. If you are
unable to provide this documentation, you will be required to pay for any repair work required.
Any repair work under the Redring warranty will be carried out by Redring or its authorised dealer(s) and any parts that are replaced will become the property of
Redring. Any repairs performed under the Redring warranty will not extend the warranty period.
Any replacement of your Redring product by Redring during the warranty period will start the
five
year warranty period afresh from the date of delivery of the
replacement Redring product to you.
The Redring warranty does not entitle you to recover of any indirect or consequential loss or damage including but not limited to loss or damage to any other
property.
The Redring warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by this Redring warranty.
Contact Redring
If you have any questions about what the Redring warranty covers and does not cover or how to claim under Redring warranty, please contact us using the
information below.
Contact details
Millbrook House, Grange Drive, Hedge End, Southampton SO30 2DF
Telephone: +44 (0) 344 879 3588
Email: [email protected]
http://www.redring.co.uk
International
Warranty: Contact your local distributor or Redring direct for details.
Technical advice and service: Contact your local Redring distributor.
Redring: A brand of
the
G
len Dimplex
Group
, trading as Glen Dimplex Heating & Ventilation
© Glen Dimplex. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of Glen
Dimplex
For electrical products sold within the European Community. At the end of the electrical products useful life it should not be disposed
of with household waste. Please recycle where facilities exist. Check with a Local Authority or retailer for recycling advise in your
country. Batteries should be disposed of, or recycled, in accordance with WEEE Directive 2012/EU. Packaging should be recycled
where possible.
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