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6. TROUBLESHOOTING
GENERAL TROUBLESHOOTING TIPS
This section describes general troubleshooting tips:
Check the current firmware on the camera. If newer firmware is available from RED, download and install that
firmware.
Check the
Known Issues List
to see if the issue has already been identified by RED.
Turn the camera off and on.
Try using fresh media.
Try different cables and make sure that the cables are properly attached.
Remove all accessories and then re-attach them one-by-one. This process may help you identify whether the issue
is specific to a particular accessory.
Reset the camera to its default settings.
CONTACT SUPPORT
If you are unable to resolve an issue, submit a
Support ticket
. Include the following with the request:
A Log file. For more information, go to
Save Log
.
A list of devices, lens, and third-party accessories that were attached when the issue occurred.
The camera power source used when the issue occurred (include battery types, power devices, and power cables).
A description of the issue that occurred.
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