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LCD FLICKER
SYMPTOM
The LCD or monitor is flickering.
POTENTIAL RESOLUTIONS
Go to
Menu
>
Settings
>
Display
>
Monitor Control
and adjust the
Frequency
to
60 Hz
.
Use a different cable.
Ensure cables are properly attached.
LCD BLANK AT STARTUP
SYMPTOM
When you turn on the camera, the LCD does not show any image.
POTENTIAL RESOLUTIONS
Turn off the camera. Wait at least three (3) seconds, and then turn the camera back on.
CANNOT USE TOUCHSCREEN OR DSMC SIDE HANDLE
SYMPTOM
Cannot control the camera via the touchscreen or the DSMC Side Handle.
POTENTIAL RESOLUTIONS
Perform a Hard Restore. For more information, go to
"Perform a Hard Restore" on the next page
.
If you are using an HD-SDI or HDMI
®
monitor, enable menus on the monitors and control the camera via the DSMC
Side Handle:
A. Connect an SSD (RED MINI-MAG
®
or RED STATION REDMAG 1.8") to your computer.
B. On the SSD, create a new folder, and name it
force_preset
.
C. Download the
.
D. Open the
Preset_Files
folder.
E. Open the folder that corresponds to the firmware version you are using.
F. Save the appropriate
enable_menus
file to the
force_preset
folder on your SSD.
G. Eject or unmount the SSD, and then remove the SSD.
H. Ensure the camera is turned off and the REDMOTE is undocked.
I. Insert the SSD into your camera.
J. Turn on the camera. The camera automatically applies the preset.
NOTE:
On Mac
®
computers with REDCINE-X PRO
®
installed, RED
®
Watchdog mounts the SSD as Read-Only by
default, which means that you are unable to write files (including firmware upgrade files) to the SSD. Change the
Mount
preference to
Read-Write
before attempting to copy firmware to the SSD.
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EPIC/SCARLET OPERATION GUIDE