RCA 25825 User Manual Download Page 55

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sure the Network cords are not damaged.

• Make sure the hook switch pops up when the handset is lifted.

Try to P

ower reset the phone or IPBX and wait it returns to ID found.

You cannot be heard by the other party

• Make sure the handset or headset cord is inserted properly and securel

• Make sure the MUTE feature is not turned on.

Phone does not ring

• Make sure the ringer is turned on.
• Make sure the Do Not Disturb feature is not activated.
• See solutions for “No dial tone.”

Incoming voice too low or none at all

• Check volume setting.

Memory dialing doesn’t work

• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?

Intercom does not function correctly

• Make sure all the stations connected to the digital router and each station shows it's ID.

• Make sure all phone extension’s (station numbers) involved have been assigned.

No PBX shows in the Base LCD display:

1. both 25801 & 25825 units work at the following IP address ra

Without Power

If the 25801 digital router becomes unplugged or there is a pow

er outage, the router enters

into No Power Operation mode. In this mode, all of the 25825 phone stations will not be

functional, but you can plug any other standard corded phone into the by-pass port on the

25801 digital router. This will allow you to make and receive calls on line 1.

nge :

IP1: 172.28.xxx.xxx OR
IP2: 172.29.xxx.xxx OR
IP3: 172.16.xxx.xxx.

2. You can select IP address range by setting switch at the rear of 25801. Please unplug
the power of 25801

and all the 25825 units

when you change the setting of IP switch.

(Default set at 172.28.xxx.xxx).

"NO PBX" after searching,

you can change/set the 25801 IP accordingly.

Summary of Contents for 25825

Page 1: ...25825 Digital 8 Line Multihandset System User s Guide ...

Page 2: ...this prod uct It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details Notes This equipment may not be used on coin service provided by the telephone company Party lines are subject to state tariffs and therefore you may not be able to use your own telephone equipment if you are on a party line Check with your local telephone comp...

Page 3: ...rotection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference...

Page 4: ...any other antenna or transmitter For body worn operation the optional RCA H5801 8 Line cordless handset has been tested and meets the FCC RF exposure guidelines when used with the belt clip sup plied with this product Use of other accessories may not ensure compliance with FCC RF exposure guidelines Licensing Licensed under US Patent 6 427 009 Hearing Aid Compatibility This telephone system meets ...

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Page 7: ...es hold three way calling intercom call transfer Caller ID display a built in conference bridge and speakerphone capabilities It also features an Auto Attendant function which will pick up and redirect incoming calls to other extensions in the system per the caller s input Your RCA 8 Line phone system is expandable with the additional purchase of the H5801 accessory cordless handset This telephone...

Page 8: ... Never install network or telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch non insulated network or telephone wires or terminals unless the telephone line is disconnected from the network Use caution when installing or modifying network or network or telephone lines Temporarily disconnect any equipment connected to the phone such as faxes othe...

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Page 10: ...System Installation Important Installation Guidelines I Privacy of communications may not be ensured when using this telephone TANT t a s at Connecting your RCA 25801 Digital Router 10 ...

Page 11: ...xtension 100 If you would like to change this you to have the phone automatically assign an available extension Note If your computer or internet device is already plugged into the only nearby wall jack or router don t worry Just disconnect the computer s Ethernet cable from the wall jack and plug the phone s Ethernet cable into the wall jack after the phone initialization and show ID number plug ...

Page 12: ...ing the dial by name directory in the auto attendant Using directory Connect the handset cord Connect one end of the coiled handset cord to the jack on the side of the base and the other end into the jack in the handset and place the handset in the cradle Check for a dial tone Lift the handset and listen for a dial tone If you hear a steady tone the phone is properly installed If you hear three qu...

Page 13: ...y with the VOL or buttons There are 8 possible volume settings per mode The volume indicator scale is displayed during volume adjustment Ringer Volume 1 While the phone is on the hook press the VOL or button The phone will ring ac cording to the current setting 2 Tap the VOL or buttons to adjust the volume one level at a time The phone stores the setting after the last button press or press Select...

Page 14: ...bles the function for the corresponding telephone Press the Select softkey 7 Press the Select softkey to save The cursor automatically moves to LINE 2 8 Repeat steps 6 and 7 for each telephone line After you select the ringer tone for LINE 8 and the system ring for Intercom call press the EXIT button Priority Line The priority line one of the eight lines has precedence over the other lines When yo...

Page 15: ...que If you manually select a phone extension that belongs to another unit on the system the unit will show Extension Unavailable and Searching NOTE You may press the Exit softkey at any time to exit except during the initial setup extension search Set PBX ID This option allows you to set up the PBX ID number to which your system links The default PBX ID is 1 You will only need to change this if yo...

Page 16: ...se the VOL or buttons to scroll up or down to PHONE OPTIONS 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Intercom Auto Answer 5 Press the Select softkey 6 Use the VOL or buttons to scroll up or down to choose YES or NO 7 Press the Select softkey to save No Unknown Blocked Call Alert Tone This option allows you to decide whether the unknown or blocked caller ID calls ...

Page 17: ...he Select softkey to save Voicemail Choice This option enables a prompt asking the user to select which mailbox either the general delivery mailbox or the extension mailbox will be accessed after pressing the PLAY button This feature is useful for users who will be accessing both mailboxes frequently 1 Press the Menu softkey 2 Use the VOL or buttons to scroll to PHONE OPTIONS 4 Use the VOL or butt...

Page 18: ...one number does not display correctly you may not be able to dial back the number from the Caller ID menu You may need to set regional area codes if you reside in an area which 18 uses multiple area codes uses overlapping area codes requires 10 digit dialing 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to SET AREA CODE 3 Press the Select softkey 4 Us...

Page 19: ... to scroll up or down to YES or NO 5 Press the Select softkey to save 19 4 Use the VOL or buttons to scroll up or down to SET CLOCK 6 Use the VOL or buttons to scroll up or down to select the Year 8 Use the VOL or buttons to scroll up or down to select the hour NOTE AM or PM will be set accordingly with selected hour 10 Use the VOL or buttons to scroll up or down to select the minutes 12 Use the V...

Page 20: ...t be restore to default after the Restore default settings operation If you do want to restore the upon mention settings please refer to PBX Restore to Defaults which under Administrator menu tings which saved in base to the factory default Programming the Voicemail Record Name User can record their name which can be used in the outgoing announcement and the Dial by Name Directory Press the MENU S...

Page 21: ...fault greeting Recording a Greeting 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to Greeting 5 Press the Select softkey 6 Wait for the beep Then speak toward the phone in a normal tone of voice You have a maximum of 30 seconds to record your greeting 7 Press the Sel...

Page 22: ...to Select the voice prompt 7 Press the SELECT softkey 8 There are two types message English or Francais Pickup Delay This sets the number of rings before the voicemail system picks up the call 1 Press the Menu softkey while in standby mode 2 Use the VOL or buttons to scroll up or down to Voicemail 3 Press the Select softkey 4 Use the VOL or buttons to scroll up or down to PICKUP DELAY 5 Press the ...

Page 23: ...ep after 2 seconds 2 After the beep speak toward the phone in a normal tone of voice and record your memo Voice Mail Functions Recording Incoming Messages 6 Use the VOL or buttons to scroll up or down to 1 minute 2 minutes 5 minutes or Greeting Only The default is 1 minutes 7 Press the Select softkey to save NOTE If you select Greeting Only once the call is picked up by the voicemail it will annou...

Page 24: ... message play back it will prompt the following menu 1 Press 4 to review previous message 2 Press 5 to repeat the current message 3 Press 6 to skip to the next message optional 4 Press 7 to delete this message 5 Press 8 to forward this message to another unit on the system 6 Press 9 to delete all messages 7 Press to exit Press 6 can skip to continue play the next message NOTE The delete all messag...

Page 25: ...n your selection with the dialing pad Forward Messages To forward the message which on playing to other stations you can press 8 during the mes sage playing then follow the voice prompt to forward the current message to other station Accessing your Voicemail from Another Location You can access many features of this voicemail when you are away from your phone To Connecting with the Voicemail 1 Cal...

Page 26: ...dant sub menu 1 Use the VOL or buttons to scroll up or down to Day Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Review Greeting 4 Press the Select softkey 5 The unit plays the corresponding previously recorded greeting 6 To erase the recorded greeting press the Delete softkey during playback default day greeting is Hello thank you for calling be set again 7 ...

Page 27: ... up or down to select the correct hour AM or PM will be set accordingly with the selected hour 6 Press CID button to store the hour setting and move on to setting the minutes 7 Use the VOL or buttons to scroll up or down to select the correct minutes 8 Press the Select softkey to save Note The default setting is 8 00 am Night Weekend Greeting Night Weekend Greeting add When the Night Weekend Greet...

Page 28: ... as the standard greeting The default greeting is Hello thank you for calling From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Night Weekend Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Record Greeting 4 After the beep speak into the phone in a normal tone of voice The maximum recording time of an outgoing annoucement is 30 s...

Page 29: ...ave setting and then exit NOTE After you have set the weekend days the night greeting will be played when the Auxiliary Greeting From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auxiliary Greeting 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Aux Greeting ON OFF 4 Press the Select softkey Review Greeting From the Auto Attendant sub men...

Page 30: ...eep speak into the phone in a normal tone of voice The maximum recording time of an outgoing announcement is 30 seconds 5 Press the Select softkey to save or press Exit softkey to cancel 6 After the greeting is saved it will be played back once Auto Attendant Options General Delivery Mailbox This option allows you to turn the General Delivery Mailbox ON or OFF If the General From the Auto Attendan...

Page 31: ...softkey 5 Use the VOL or buttons to scroll up or down to Name 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to Playback Name 9 The unit plays the corresponding previously recorded greeting 10 Press the Exit softkey to stop playback 11 To erase the recorded greeting press the Delete softkey during playback set again Greeting Record Greeting This option gives you the oppor...

Page 32: ... to scroll up or down to General Delivery Mailbox 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Greeting 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to Playback Greeting 9 The unit plays the corresponding previously recorded greeting 10 Press the Exit softkey to stop playback 11 To erase the recorded greeting press the Delete softkey durin...

Page 33: ...F 6 Press the Select softkey 7 Use the VOL or buttons to scroll up or down to select ON or OFF 8 Press Select softkey to save NOTE When using the Dial by Name Directory please make sure that each RCA 25825 phone Dial by Name Directory Dial by Name Extension This features allows you to build a list of phone extensions that will not be available to callers through the Dial by Name Directory This ens...

Page 34: ...ring playback For a dial by set again 9 Press Exit softkey to stop playback name directory press 4 Record Voice Prompt This option gives you the opportunity to further customize the auto attendant by recording over the standard greetings with your own greetings In order to preserve functionality for both your callers and the users of the system we recommend that your custom greetings contain the s...

Page 35: ...tons to scroll up or down to select ON or OFF 8 Press Select softkey to save or press Exit to cancel Dial Zero Extension This allows an administrator to setup the operator s extension number When Dial Zero for operator is set to ON the call can be transferred to this extension number From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press th...

Page 36: ... The default greeting is To speak to an operator press 0 From the Auto Attendant sub menu 1 Use the VOL or buttons to scroll up or down to Auto Attendant Options 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Dial Zero for Operator 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Record Voice Prompt 6 Press the Select softkey 7 After the beep...

Page 37: ...ions 2 Press the Select softkey 3 Use the VOL or buttons to scroll up or down to Extension Dialing 4 Press the Select softkey 5 Use the VOL or buttons to scroll up or down to Record Voice Prompt 6 Press the Select softkey 7 After the beep speak into the phone in a normal tone of voice The maximum recording time of the outgoing annoucement is 30 seconds 8 Press Select softkey to save 9 After the gr...

Page 38: ...g Conference Room A or B use the VOL or buttons to scroll up or down to Review Greeting 2 Press the Select softkey 3 The unit plays the corresponding previously recorded greeting 4 To erase the recorded greeting press the Delete softkey during playback Press Delete 5 Press Exit to stop playback Record Voice Prompt This option gives you the opportunity to further customize your system by recording ...

Page 39: ...Key in a 4 digit password Admin Password User can change the administrator password here Set Hold Music Optional The option allows you to set the hold music 1 Press the Menu softkey 2 Use the VOL or buttons to scroll to Administrator 3 Press the Select softkey to confirm 4 Input your password and press the Select softkey to confirm 5 Use the VOL or buttons to scroll to Set Hold Music 6 Press Selec...

Page 40: ...tting will be reset and all of the voice mail messages will be erased Basic Operation Your phone provides the convenience of accessing eight separate telephone lines each ob tained from the telephone company and each having its own phone number This is gener lines Each station is interconnected to all others by an intercom Making Calls with the Handset 1 Pick up the handset and dial the phone will...

Page 41: ...ll show error for several seconds 41 Pre dialing 1 With the phone idle and the handset on the cradle manually enter the telephone number The telephone number shows in the display 2 Press the DIAL softkey to take a line and the telephone number is automatically dialed Answering Calls If you receive a call on the priority line 1 Pick up the handset handset mode OR 2 Press the SPEAKER button speakerp...

Page 42: ...r 42 com ring or page When there is an incoming call or an intercom call the status indicators function as normal but the phone will not ring 1 When the unit is idle press the DND softkey the last setting is displayed 2 Use the VOL or buttons to scroll up or down to select the duration You may choose from 15 minutes 30 minutes 45 minutes 1 hour or 2 hours and increase the duration by 1 hour interv...

Page 43: ...ton headset mode and the priority line is automatically selected OR Press a line button to select other line 2 Press the REDIAL FORMAT button NOTE The redial function will not operate if the number to be redialed contains more than 32 digits If the number is longer than that you will hear an error tone Reviewing the Redial Numbers Your phone records up to six previously dialed phone numbers 43 1 W...

Page 44: ...ence Calls This feature allows you to have a 3 way conversation using any combination of 2 lines If you would like to have a conference call with more than 3 parties you can use the built in conference bridge feature Please see the Conference Room section To connect and conference 1 To make a call press the line you want and dial the telephone number If you already have someone on the line skip to...

Page 45: ...it the 2nd call alert tone The recipient can hold the current call and then answer the intercom call Answering an Intercom Call display shows the caller s phone extension NOTE If you want to answer with the speakerphone press the Intercom Page or SPEAKER button If you want to answer by headset press the HEADSET button the headset must be connected To answer by handset lift the handset NOTE Press S...

Page 46: ...disconnect one party Press the intercom button to talk with the first intercom only or press Intercom2 soft key to talk with the 2nd intercom call only Paging All Stations This feature allows you to make an one way announcement to all other stations connected to the network that are not currently in use 1 Press and hold the intercom button for 2 seconds and using Up down button to select Page all ...

Page 47: ...l hear the hold music only Note When any other caller enters the Conference Room all callers in this room will hear the name message and the knocking tone to notify everyone that there is another person joining the conference Note Only 8 extensions can join in 1 Conference room Park Optional This function allows the user share the external call to other extensions 1 After you are on external line ...

Page 48: ... you do not need to edit the name or number press the Save softkey 3 To store data in the Phone Book Directory press the DIR button OR To store data in the Memory Log press a memory log button 1 16 48 Receiving and Storing CID Records This unit receives and displays information transmitted by your local phone company This information can include the phone number date and time or the name phone num...

Page 49: ... number with 11 digits i e 1 234 555 1234 then the call received was not from your area code 3 To adjust the phone number format use the REDIAL FORMAT button For instance a 7 digit local number sometimes cannot be dialed because it requires a 10 digit or 11 digit format Use the REDIAL FORMAT button to scroll through 7 10 and 11 digit numbers 7 digits 7 digit telephone number i e 555 5555 10 digits...

Page 50: ...letter B Press the 4 key 3 times for the letter I Press the 5 key 3 times for the letter L Press the 5 key 3 times for the second letter L and press the 1 key to insert a 6 key once for the letter M press the 4 key 3 times for the letter I press the 8 key for the letter T press the 4 key twice for the letter H 5 Press Save softkey SELECT LOCATION is displayed 6 Enter memory location Press the DIR ...

Page 51: ...buttons to scroll up or down to the desired memory record 3 Press the Store softkey and edit the content according to the steps in the Storing a Name and Number in Memory section Editing a Name or Number Stored in the Memory Log Memory Location 1 Press the DIR button 2 Press the MEMORY LOG button 1 16 3 Press the Store softkey and edit the content according to the steps in the Storing a Name and N...

Page 52: ...Use the VOL or buttons to scroll up or down through the phone book memories or use the touch tone pad to enter the corresponding letters for the memory you want to review For example press the 5 key to display phone book memories that start with the letter J Press the 5 key twice to go to memories starting with the letter K 3 Pickup the handset on the cradle or press the line button directly The n...

Page 53: ...p by the system voicemail automatically If the caller does not enter an extension number after hearing the message the Auto Attendant waits about 5 seconds and replays the ATTENDANT OGA outgoing announcement for the caller NOTE The Auto Attendant prompt can guide the user to the correct menu 53 Dial by name After the Auto Attendant answers the call and plays the greeting it will prompt If you NOTE...

Page 54: ...ate the status of a message or the unit 00 TOTAL CALLS The Caller ID memory log is empty UNKNOWN CALLER The incoming call does not have Caller ID service or their service area is not linked to yours If UNKNOWN CALLER appears along with a calling number the name information for that number was not available BLOCKED CALL The caller is registered as Private Number and their Caller ID information is w...

Page 55: ...the digital router and each station shows it s ID Make sure all phone extension s station numbers involved have been assigned No PBX shows in the Base LCD display 1 both 25801 25825 units work at the following IP address ra Without Power If the 25801 digital router becomes unplugged or there is a power outage the router enters into No Power Operation mode In this mode all of the 25825 phone statio...

Page 56: ...he telephone network the telephone company may request that you disconnect the equipment until the problem is resolved This product may be serviced only by the manufacturer or its authorized service agents authority to operate this product For instructions on how to obtain service refer to the warranty included in this guide or call customer service at 1 800 511 3180 Or refer inquires to Manager C...

Page 57: ...ur RCA telephone from it s power source you must call from another telephone If the issue cannot be resolved by our Customer Care Team you will be issued an RMA Return Merchandise Authorization number and be given instructions on how to submit your proof of purchase paperwork and where to send your defective merchandise center at your own expense You are responsible for damage or loss during shipm...

Page 58: ...OVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER TELEFIELD NA INC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON EXCEPT TO THE EXTENT PROHIBITED BY AP...

Page 59: ......

Page 60: ... the Oregon address listed in this manual or on the carton This will only add delays in service for your product Beaverton Or 97005 RCA is a trademark of RCA Trademark Management S A Used under license 2010 All rights reserved Model 25825 T0009068 REV 02 DOM E 11 04 Printed in China ...

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