5
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i)
Fair wear and tear from adverse conditions (for example, corrosion).
j)
Cosmetic defects.
2.9
Rheem may reject a claim under this warranty in its sole discretion if a third party solar diverter is connected
to the water heater.
2.10 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to
furniture, carpet, walls, foundations or any other consequential loss either directly or indirectly due to leakage
from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other materials
caused by water temperature, workmanship or other modes of failure.
2.11
If the water heater is not sized to supply the hot water demand in accordance with the guidelines in Rheem’s
water heater literature, any resultant fault will not be covered by the Rheem warranty.
3.
WHAT IS COVERED BY THE RHEEM WARRANTY
FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1
Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with
its specifications as follows:
What components
are covered
The period from the date of
installation in which the fault must
appear in order to be covered
What coverage
you receive
All
components
Year 1
Repair and/or replacement of the faulty
component, free of charge, including labour.
Heat Exchanger /
Tube Bundle
Years 2 to 5
Replacement heat exchanger or tube bundle
free of charge. Installation and repair labour
costs are the responsibility of the owner.
4.
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf.
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the
applicable warranty period.
4.2
You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 and provide owner’s details, address of the water heater, a contact number
and date of installation of the water heater or if that’s unavailable, the date of manufacture and serial
number (from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater
in accordance with this warranty.
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.
THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
6.2
The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian Consumer Law.
