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RAYPAK WATER HEATER WARRANTY
– AUSTRALIA ONLY
RAYPAK MVB WATER HEATER MODELS 910500, 910750, 911000, 911250, 911500, 911750, 912000
1. THE RHEEM WARRANTY
– GENERAL
1.1
This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street, Rydalmere
New South Wales.
1.2
Rheem offer a trained and qualified national service network who will repair or replace components at the
address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition can
provide preventative maintenance and advice on the operation of your water heater. The Rheem Service
contact number is 131031, with Contact Centre personnel available 24 hours, 7 days a week to take your
call and if necessary to arrange a service call for during normal working hours Monday to Friday (hours
subject to change).
1.3
For
details
about
this
warranty,
you
can
contact
us
on
131031
or
by
at
1.4
The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water heaters
manufactured from the 1st September 2020.
1.5
If a subsequent version of this warranty is published, the terms of that warranty and what is covered by it will
apply to water heaters manufactured after the date specified in the subsequent version.
2.
TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1
Rheem may reject a claim under this warranty in its sole discretion if:
a) You do not arrange for a major service to be conducted on your water heater, in accordance with
Rheem’s recommendation in the Owner’s Guide and Installation Instructions; and
b) The fault giving rise to the warranty claim would have been detected and rectified during that major
service.
2.2
The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.3
If you require a call out and we find that the fault is not covered by the Rheem warranty, you are responsible
for our standard call out charge. If you wish to have the relevant component repaired or replaced by Rheem,
that service will be at your cost.
2.4
Where a failed component or water heater is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Rheem warranty.
2.5
Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem or
further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service Agent's
office, the cost of transport, insurance and travelling between the nearest branch office or Rheem Accredited
Service Agent’s office and the installed site shall be the owner’s responsibility.
2.6
Where the water heater is installed in a position that does not allow safe or ready access, the cost of that
access, including the cost of additional materials handling and/or safety equipment, shall be the owner’s
responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls and the cost of
any special equipment to bring the water heater to floor or ground level or to a serviceable position is not
covered by this warranty.
2.7
This warranty only applies to the original and genuine Rheem water heater in its original installed location
and any genuine Rheem replacement parts.
2.8
The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods,
storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
c)
Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Rheem Service
or a Rheem Accredited Service Agent.
f)
Faulty plumbing or faulty power supply.
