Raritan IP-Reach IPR-M1 User Manual Download | Manualshive

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C

HAPTER

3:

R

ARITAN

R

EMOTE

C

LIENT

(RRC) 17

Optional: Installing Raritan Remote Client Software

Note:

This step is optional. IP-Reach can be accessed from a Remote PC either by installing RRC software,

or by launching RRC via web browser (see previous section). Accessing IP-Reach via web browser does
not require any software installation on the Remote PC.

1.

Insert the provided RRC CD-ROM into the CD-ROM drive of your PC.

2.

The RRC setup program will run automatically. If it does not, right-click on your PC’s CD-ROM drive
in Windows Explorer and choose

Auto Play

.

3.

Follow the on-screen instructions in the InstallShield Wizard to complete RRC installation on your
Remote PC. Under “Select Components,” you must select either the US version for a US Remote PC
keyboard, or the Japanese version for a Japanese Remote PC keyboard.

Note:

The Japanese version of RRC enables a Japanese keyboard at the Remote PC and also requires a

Japanese keyboard to be set at the Target Server. The interface information remains in English.

4.

Depending on the configuration of your PC, the RRC installation program may automatically install
Direct X and Microsoft Foundation Class libraries if required. If this occurs, you will be directed to
restart your PC upon completing installation.

5.

A Raritan Remote Client icon will be added to your desktop. Click on this icon to launch RRC.

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Summary of Contents for IP-Reach IPR-M1

Page 1: ...19 1333 Fax 886 2 8919 1338 E mail sales asia raritan com http www raritan com tw Raritan Computer France 120 Rue Jean Jaures 93200 Levallois Perret France Tel 33 14 756 2039 Fax 33 14 756 2061 E mail sales france raritan com http www raritan fr Raritan Computer Deutschland GmbH Lichstraße 2 D 45127 Essen Germany Tel 49 201 747 9820 Fax 49 201 747 9850 E mail sales germany raritan com http www rar...

Page 2: ......

Page 3: ...marks or registered trademarks of their respective companies IP Reach Paragon MasterConsole MX4 MasterConsole II MasterConsole and their respective logos are trademarks or registered trademarks of Raritan Computer Inc PS 2 RS 6000 and PC AT are registered trademarks of International Business Machines Corporation Sun is a registered trademark of Sun Microsystems Microsoft and Windows are registered...

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Page 5: ...ries Physical Connections 9 AC Power Line 9 Local Admin Console 9 Network Port 9 KVM Input Ports 9 KVM Output Local Access Console Ports optional 10 Dedicated Modem Port optional 10 Serial Input Port optional 10 Initial Configuration 11 Connect to IP Reach Remotely 13 Launch Raritan Remote Client RRC 13 Establish a Connection 14 Note to CommandCenter Users 14 Chapter 3 Raritan Remote Client 15 Inv...

Page 6: ...onship between Users and Group Entries 48 Create or Change Group Accounts 49 Assign Port Access Permissions 50 Delete Group Accounts 51 Create or Change User Accounts 52 Delete User Accounts 53 Remote Authentication Implementation 54 Introduction 54 Remote Authentication Implementation 54 General Settings for Remote Authentication 56 Time and Date 60 Log Off Users 60 View IP Reach Status 61 Restar...

Page 7: ...combination in which they were created The default password raritan must be entered entirely in lowercase letters To ensure security change the default password as soon as possible Default IP Address IP Reach ships with the default IP address of 192 168 0 192 Firmware This manual applies to IP Reach Firmware v3 2 and above TeleReach Prior to 31 January 2003 the IP Reach product line was known as T...

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Page 9: ...ect access and total control of target servers for maintenance administration and trouble shooting from running GUI applications to BIOS level troubleshooting and even rebooting Use IP Reach for convenient access to servers anytime from anywhere Control servers from within the building or across a campus Manage servers at branch offices from a central site Provide remote support for worldwide data...

Page 10: ...es 1 IP Reach unit 1 IP Reach unit 1 IP Reach TR Series Quick Installation and Setup Guide 1 IP Reach M Series Quick Installation and Setup Guide 1 IP Reach User Manual 1 IP Reach User Manual 1 Raritan Remote Client software CD ROM 1 Raritan Remote Client software CD ROM 1 Rackmount Kit 1 Rackmount Kit 1 Power Cord 1 Power Cord 1 RJ11 telephone cord N CCP20 coaxial cables N CCP20 coaxial cables N ...

Page 11: ...hronization Reliability Dual failover power supplies Dual failover Ethernet Integrated modem Dedicated Modem Port allows servers to be accessible even if network is unavailable Security SSL 128 bit RSA public key 128 bit RC4 private key encryption Single configurable TCP port for firewall protection Supports RADIUS and LDAP authentication protocols Administration Remote Administration via Web Brow...

Page 12: ...R M2 allow connection of two local access consoles three port IP Reach models allow connection on three consoles and so on Local Admin Console A PS 2 keyboard and VGA monitor directly attached to IP Reach used for administration and setup From this console you can access IP Reach administration menus directly You cannot view Target Servers of the connected KVM configuration using this screen Altho...

Page 13: ...ng Microsoft Windows XP disable the Enhanced Pointer Precision option and set the mouse motion speed exactly to the middle speed setting These parameters are found in Control Panel Mouse Mouse Pointers Note For Target Servers running Windows NT 2000 or XP you may wish to create a username to be used only for remote connections through IP Reach This allows you to keep the Target Server s slow mouse...

Page 14: ...8 70Hz 1024x768 75Hz 1024x768 85Hz 1152x900 66Hz 1152x900 76Hz 1280x1024 60Hz Target servers running the Solaris operating system must output VGA video H and V sync not composite sync To change your Sun video card output from composite sync to the non default VGA output first issue the Stop A command to drop to bootprom mode Then issue the command setenv output device screen r1024x768x70 to change...

Page 15: ...communication In order to take advantage of IP Reach s redirection of HTTP requests to HTTPS so that users may type the more common http xxx xx xxxx instead of https xxx xx xxxx then the firewall must allow inbound communication on TCP Port 80 the standard TCP port for HTTP communication Configuring Paragon KVM Switches If you will be using IP Reach to access Raritan s Paragon enterprise class KVM...

Page 16: ...CCP20 cable s from KVM In port to the KVM console of server or KVM switch to be accessed remotely KVM Output Local Access Console Ports optional User ports KVM Out allow direct analog access to the server or KVM switch attached to corresponding KVM Input ports Connect the included CCP20F cable s from the ports labeled User Port to a PS 2 keyboard PS 2 mouse and multisync VGA monitor Note Local Acc...

Page 17: ...e included AC power cord to IP Reach and into an AC power outlet Local Admin Console Attach a PS 2 keyboard and multisync monitor to the corresponding ports in the back of IP Reach marked Admin Console Network Port Connect a standard Ethernet cable from the network port to an Ethernet switch hub or router KVM Input Ports Connect the DB25 end of an included CCP20 cable s to the KVM ports and connec...

Page 18: ...feature a dedicated modem port By attaching a standard external serial modem to this port users may retain remote access to IP Reach when the LAN WAN is unavailable Use a standard straight thru serial cable to connect IP Reach to your external serial modem Then connect the Tel Line port of your modem to an analog phone line see your external serial modem s documentation for more details Serial Inp...

Page 19: ... Setup Wizard Screen will appear on the Local Admin Console 3 Press the letter B on the Local Admin Console keyboard to begin the IP Reach Setup Wizard 4 The Network Configuration Screen appears 5 Use the Tab or keys to select each line on the Network Configuration screen and the space bar or the or keys to toggle between available entries Press the Enter Tab or keys when your entry on each line i...

Page 20: ... default port 5000 NO Enter an alternate port number Note In order to access IP Reach from beyond a firewall your firewall settings must enable two way communication through the default port 5000 or the non default port configured above Enable IP Failover TR Series only This setting appears only for TR Series models enables activation of the secondary Ethernet port in case of failover When enabled...

Page 21: ...ptimize your IP Reach performance Launch Raritan Remote Client RRC 1 Log into any Windows based computer with network access to IP Reach 2 If you are using Windows NT 2000 or XP ensure that you are not a restricted user 3 Launch Microsoft Internet Explorer Ensure that your Internet Explorer security settings allow the download and execution of ActiveX controls Note The Windows default security set...

Page 22: ...he rest of this user guide applies primarily to users deploying IP Reach unit s without the integration functionality of CommandCenter The RRC Navigator displays any known Raritan networked appliances Click on Synchronize Mouse to converge the mouse pointers displayed Double click on a port to establish control over the server or KVM switch attached to that port Users with Administrator privileges...

Page 23: ... consult your Microsoft Internet Explorer documentation for details regarding these settings Note Microsoft Windows 2000 and Microsoft Windows XP restricts certain types of users from downloading and running ActiveX controls and plug ins regardless of the above settings in Internet Explorer Please consult your Microsoft Windows documentation for more information Launching Raritan Remote Client 1 A...

Page 24: ...y Settings and consult your Microsoft Windows documentation for more information Removing RRC from Browser Cache To remove RRC from your browser cache whether to perform an upgrade save disk space or remove evidence of RRC being executed on a PC follow the standard procedure according to your web browser software Directions for Internet Explorer v6 0 1 If you have used RRC recently exit and restar...

Page 25: ...reen instructions in the InstallShield Wizard to complete RRC installation on your Remote PC Under Select Components you must select either the US version for a US Remote PC keyboard or the Japanese version for a Japanese Remote PC keyboard Note The Japanese version of RRC enables a Japanese keyboard at the Remote PC and also requires a Japanese keyboard to be set at the Target Server The interfac...

Page 26: ...AL RRC Window Layout Raritan Remote Client functions are grouped into five general sections on the screen Each section will be discussed in detail further in this chapter Menu Bar Toolbar Navigator Remote Desktop Status Bar ...

Page 27: ...on Left Icon Connection Profile Profiled A network connection profile exists for this device Modem Profile A modem connection profile exists for this device Not Profiled RRC found this device on the network but a connection profile does not exist for it Right Icon Network Status Connected green You are currently authenticated and connected to this device Available black This device is currently av...

Page 28: ... such as IP Address custom TCP ports preferred compression settings and custom security keys Note If your Raritan device is configured to use a custom TCP port see Chapter 4 Administrative Functions Network Configuration or a group security key see Chapter 4 Administrative Functions Security Configuration you must first create a connection profile in order to access the device To Create a Connecti...

Page 29: ...o establish a connection country codes area codes outside line access codes etc Modem Select the modem as configured in Windows which RRC should use to dial and connect to your Raritan device Select a TCP Port to use Use Default Port Number IP Reach is configured by default to use TCP Port 5000 for communicating with RRC IP Reach can be configured to use a different TCP Port see Chapter 4 Administ...

Page 30: ... to create a new connection profile for your IP Reach If you are having problems connecting to a Raritan device be sure to check the following Username Password Raritan usernames and passwords are case sensitive TCP Port If you have configured your Raritan Device to use a non default TCP Port this information must be entered into its connection profile Firewall Settings If you are accessing a Rari...

Page 31: ...uto sense Video Settings Ctrl Alt A Forces refresh of video settings resolution refresh rate Enter On Screen Menu N A Accesses On Screen User Interface of connected KVM switch Exit On Screen Menu ESC Deactivates On Screen User Interface of connected KVM switch Send Ctrl Alt Del Ctrl Alt D Sends a Ctrl Alt Delete macro to the Target Server Single Cursor Mode Ctrl Alt X Enters Single Cursor Mode in ...

Page 32: ...ion the Security Indicator is represented on the Status Bar as an open lock When SSL authentication data encryption or SSL authentication SSL encryption is selected the Security Indicator is represented on the Status Bar as a closed lock Concurrent Connections Indicator Indicates if multiple remote users are currently connected to the same IP Reach path showing one icon for a single connected user...

Page 33: ...ld like to control Upon connection IP Reach displays the real time video output by the KVM switch or server that is connected to your IP Reach KVM port This video is compressed and encrypted according to the configuration settings specified by the administrator see Chapter 4 Once connected to a KVM switch or a server you obtain complete low level control of the KVM console as if you were physicall...

Page 34: ... the Synchronize Mouse button on the RRC Toolbar or simultaneously press the keys Ctrl Alt S This will force a realignment of the two mouse pointers If you have carefully followed the Configuring Target Servers directions found in Chapter 2 and the mouse pointers still remain out of sync click on the Auto Sense Video button on the RRC Toolbar Full Screen Mode Raritan Remote Client s full screen mo...

Page 35: ...o access the KVM OSUI remote users can also simply enter the KVM switch hotkey at the Remote PC keyboard This is true of both Raritan and non Raritan KVM products To utilize the RRC s switching icons IP Reach must be set to trigger the On Screen User Interface OSUI Hotkey of the connected KVM switch This is a one time installation procedure that does not need to be repeated unless the KVM switch s...

Page 36: ... to the server or KVM switch to which you are currently connected In contrast if you were to physically press the Ctrl Alt Delete keys while using RRC the command would first be intercepted by your own PC due to the structure of the Windows operating system instead of sending the key sequence to the target server as intended Building a Keyboard Macro To illustrate the creation of a keyboard macro ...

Page 37: ...ould like to emulate key presses in the order by which they are to be pressed clicking Press Key after each selection As each key is selected it will appear in the Keys to Release selection box in the middle of the dialog box In our Minimize All Windows example we require the transmission of two keys the Windows key and the letter D key d In the Keys to Release selection box select each key for wh...

Page 38: ...ng the macro creation Menu Bar Activation After a macro has been created it appears in the Keyboard menu on the RRC Menu Bar You can simply click on the entry to execute your new keyboard macro Hot Key Activation Alternatively once a macro has been created it can be executed while using RRC by pressing the hotkey you optionally assigned to the macro In the Minimize All Windows example described ab...

Page 39: ...ted amount of network bandwidth While IP Reach normally automatically detects available bandwidth users can use the Connection Speed setting to manually inform IP Reach of a bandwidth constraint whereby IP Reach adapts its behavior and simply refrains from even attempting to consume more than the available bandwidth Color Depth For most administrative tasks server monitoring reconfiguring etc serv...

Page 40: ...es button in the RRC Toolbar Most of the settings in this dialog box can be refreshed by performing Color Calibration as described in the next section or by manually forcing IP Reach to auto detect the video settings on the RRC Menu Bar select Video Auto sense Video Settings However it is useful for power users to understand the meanings and ramifications of each setting Noise Filter The video out...

Page 41: ... at the phase value that results in the best video image for the active Target Server Color Settings Gain control can be thought of as contrast adjustment Offset control can be thought of as brightness adjustment Red Gain Controls the amplification of the red signal Red Offset Controls the bias of the red signal Green Gain Controls the amplification of the green signal Green Offset Controls the bi...

Page 42: ...m accurate Because IP Reach color settings remain static and do not change when switching from one Target Computer to another performing this Color Calibration routine once on a single representational Target Server will benefit all connected Target Servers To Perform Color Calibration 1 Open a remote KVM connection to any server running a graphical user interface 2 Ensure that a solid white color...

Page 43: ...h serial cable for connecting DCE consoles A null modem serial cable for connecting DTE consoles Remote Connection To open a remote connection to the serial console connected to your IP Reach SERIAL IN port double click on the serial path entry displayed on the RRC Navigator Privileges to allow or disallow access to the serial port can be set in the Administrative Menus see Chapter 4 A terminal wi...

Page 44: ...mware upgrades may be performed by selecting Tools Update Device on the RRC Menu Bar RRC will prompt you to locate a Raritan firmware distribution file RFP format which can be found on the Raritan web site www raritan com when available Be sure to read all instructions included in firmware distributions before performing an upgrade Device Restart Administrative users may restart IP Reach units by ...

Page 45: ...CHAPTER 3 RARITAN REMOTE CLIENT RRC 37 ...

Page 46: ...38 IP REACH USER MANUAL ...

Page 47: ...ch Administrative Menus Local Admin Console Power ON the IP Reach unit via the power switch on the back of the unit Note The default IP Reach login user name is admin with the password raritan This user has administrative privileges Passwords are case sensitive and must be entered in the exact case combination in which they were created The default password raritan must be entered entirely in lowe...

Page 48: ...tration on the Security Configuration screen Note Only users with administrator privileges can access the Remote Admin feature To access the Administrative menus from Raritan Remote Client double click on the Admin path entry displayed on the RRC Navigator for the IP Reach unit you wish to configure Navigating the Administrative Menus Use the Tab or C keys to highlight the Configure IP Reach selec...

Page 49: ...de the LAN difficult since the dynamically assigned IP address must be known in order to initiate a connection NO default Assigns a fixed IP address to the IP Reach unit recommended IP Address Enter the IP address for IP Reach given by your Network Administrator Subnet Mask Enter a Subnet Mask provided by your Network Administrator Default Gateway Enter the Default Gateway if your Network Administ...

Page 50: ...onfiguration Path Configuration to name each KVM Input port and to instruct IP Reach models of multiple ports to intelligently redirect new sessions based on your configuration For instance if all KVM Input ports on a multi port IP Reach model are connected to the same multi user KVM switch IP Reach can automatically redirect incoming sessions to any of its unoccupied KVM ports because ultimately ...

Page 51: ...M configuration IP Reach will automatically assign the next open channel on the selected path to each user Two Paths Two Ports Each Two Paths Three Ports One Port 3 1 Users must select the Path or KVM configuration they wish to access upon IP Reach login Up to three users can connect to the first Path KVM configuration and IP Reach will automatically assign the next open channel on the selected pa...

Page 52: ...IP Reach will automatically assign the next open channel on the selected path to each user Only one user can connect to each of the remaining Paths KVM configurations Three Paths Two Ports One Port and One Port Four Paths Used when IP Reach is connected to four KVM configurations or four individual servers There are four main paths one to each KVM configuration or server Users must select the Path...

Page 53: ...h and the Remote PC during initial connection authentication 128 bit SSL encryption is also in place during remote KVM data transfer Note SSL data encryption increases the amount of data that must be sent over the remote connection and is therefore not recommended for modem or very slow Internet connections The default setting SSL authentication data encryption offers exactly the same level of sec...

Page 54: ...onnect Sets automatic log out from the connected KVM s OSD NO default No special commands will be given to effect to the OSD of the connected KVM switch upon user remote disconnection from IP Reach When a remote user disconnects from IP Reach the OSD of the connected KVM switch will remain in the state last seen by the user YES When a remote user disconnects from IP Reach then IP Reach will automa...

Page 55: ...video stream for idle users Pausing the flow of video data during periods of prolonged inactivity will prevent an inactive user from needlessly consuming bandwidth Never default Video data will continually be sent to Remote PC constantly updating the screen even if the remote user is Idle sending no active input to IP Reach After 5 15 30 60 or 120 minutes Video data flow to the Remote PC will paus...

Page 56: ...n products such as Dominion KSX and IP Reach running legacy firmware versions earlier than v3 2 read this entire section carefully Beginning with firmware version v3 2 and above the implementation of users and groups has changed significantly to provide more flexible and powerful configurations Relationship between Users and Group Entries IP Reach organizes all users into groups Assigning users to...

Page 57: ...unts 1 At the Main Menu type G to add or change a Group Account 2 The Group Account screen appears a To add a new group account type the letter A b To change group account properties use the TAB key to move through the list and press ENTER to select a group to change ...

Page 58: ...r group 1 While in the Group Account Settings screen for a user group whether creating a new group or editing an existing group press CTRL T to select Node Settings 2 The Node Settings Menu appears listing each KVM and Serial Port configured on your IP Reach 3 Use the Ç and È arrow keys to scroll through each KVM and Serial Port configured on your IP Reach and press the SPACE key to toggle between...

Page 59: ...his screen to save the permissions settings to your given user group Delete Group Accounts To delete an existing group account type G at the Main Menu and when the Group Account screen appears press TAB to select the group account to delete and then press D Before deleting a group ensure that there are no users assigned to it or those users will also be deleted Please note that you cannot delete t...

Page 60: ...me field The name can consist of alpha numeric characters up to 23 characters long and the first character cannot be a number b Type the user s password in the Password field The password can consist of alpha numeric characters up to 23 characters long c Retype the password to confirm it in the Confirm password field d In the Account Enabled field press the SPACE BAR to toggle from YES to NO to en...

Page 61: ...rn to the Main Menu Delete User Accounts To delete an existing user account type U at the Main Menu and when the User Account screen appears press TAB to select the user account to delete and then press D Please note that you cannot delete the default user ADMIN ...

Page 62: ... to an external authentication server IP Reach supports two external authentication protocols LDAP and RADIUS Note on Microsoft Active Directory Microsoft Active Directory uses the LDAP protocol natively and can function as an LDAP server and authentication source for IP Reach If it has the IAS Internet Authorization Server component a Microsoft Active Directory server can also serve as a RADIUS a...

Page 63: ...ogin allowed Permissions determined by internal user group Internal lookup of user group External authentication server configured Login denied External authentication query Valid username password Login denied External authentication reply Login allowed User group name provided by authentication server Permissions determined by internal user group NONE User group found in internal database YES NO...

Page 64: ...Reach 2 When the Configuration Menu appears press R to configure Remote Authentication The Authentication and Accounting screen appears 3 Press the SPACE BAR to toggle the options of the remote authentication protocol you wish to use and select RADIUS LDAP or LDAPS 4 The Authentication and Accounting screen for the protocol you select appears Use the TAB key to move through the fields a Press the ...

Page 65: ...er Timeout seconds field d Type the IP addresses of your primary and secondary remote authentication servers in the Primary Server IP and Secondary Server IP fields 5 If you selected LDAP as your remote authentication protocol please read the next section Implementing LDAP Remote Authentication to complete the fields in the LDAP panel of the Remote Authentication window If you selected RADIUS plea...

Page 66: ...p Information via LDAP When an LDAP authentication attempt succeeds IP Reach determines the permissions for a given user based on the permissions of the user s group Your remote LDAP server can provide these user group names by returning an attribute named as follows rciusergroup attribute type string This may require a schema extension on your LDAP server Please consult your authentication server...

Page 67: ...PORT Always 0 STATE If this request is in response to an ACCESS CHALLENGE the state data from the ACCESS CHALLENGE packet will be returned PROXY STATE If this request is in response to an ACCESS CHALLENGE the proxy state data from the ACCESS CHALLENGE packet will be returned IP Reach sends the following RADIUS attributes to the RADIUS server with each accounting request ATTRIBUTE DATA SESSION TYPE...

Page 68: ...zation Consult your SNTP server administrator to determine if this value should be adjusted Time Zone Select the time zone in which your IP Reach unit is physically located Press Ctrl S to save changes or Esc to cancel changes and return to the Configuration Menu Saved Radius Configuration changes will not take effect until IP Reach is restarted Log Off Users Use the Tab or keys to select a user f...

Page 69: ...vent Please see Appendix D Troubleshooting for a listing of error codes with their meaning and suggested solution Up to 2 048 events can be stored in one log file IP Reach also auto recovers from fatal errors If a fatal error occurs it is recorded and IP Reach automatically reboots If a non fatal error occurs it is recorded and IP Reach waits until all users are logged off the system and then it r...

Page 70: ...e the IP Reach Diagnostic functions These functions are meant to enable Raritan Technical Support to assist you in the case of a problem with your IP Reach unit Do not invoke these functions unless you are fully aware of their meanings and intended use Please contact Raritan Technical Support should you require more information ...

Page 71: ... 4 D x 1 75 H 431 mm W x 264 mm D x 44 mm H 8 4lbs 3 8kg 110 220V auto switching 50 60 Hz European IPR M2 1U 19 Rackmount Case 17 W x 10 4 D x 1 75 H 431 mm W x 264 mm D x 44 mm H 8 6lbs 3 9kg 110 220V auto switching 50 60 Hz European Remote Connection Network 10BASE T 100BASE TX Ethernet Modem 56K modem included TR Series Dedicated Modem Port M Series Protocols TCP IP UDP SNMP Raritan Remote Clie...

Page 72: ...le to connect to network TR Series only KVM Switch Specifications Supports KVM switches utilizing an On Screen User Interface including Raritan s Paragon Z Series MasterConsole MX4 and MasterConsole II product lines Output Specifications Local Access Console PS 2 Keyboard PS 2 Mouse HD15 Video Local Admin Console PS 2 Keyboard HD15 Video ...

Page 73: ...andard network management systems such as HP OpenView or IBM Tivoli software solutions IP Reach features an SNMP agent with standard MIB2 support IP Reach responds to SNMP GET requests with standard MIB2 variables although for security reasons only a subset of the variables are provided ...

Page 74: ...66 IP REACH USER MANUAL ...

Page 75: ...ion software accessing a Target Server s main input output devices keyboard video and mouse Consequently any hardware that supports standard PC keyboard interfaces standard PC mouse interfaces and standard PC video VGA can be used with IP Reach Is special software required for the Remote PC Each IP Reach ships with one copy of IP Reach Control software TRC This remote access software runs on any R...

Page 76: ...ning and Target Mouse Pointer adjustments all serve to enhance IP Reach performance Can I customize IP Reach to enhance performance with regard to different remote access methods and situations Yes IP Reach offers a variety of performance enhancements to optimize a chosen connection method Color Depth Progressive Update and Internet Flow Control are just a few of the adjustment options available t...

Page 77: ...figuration is correct by sending a PING from the Remote PC to IP Reach I cannot connect to IP Reach via Web Browser Re check the IP settings for IP Reach from the IP Reach Admin Console or remote Admin Console window Accessing the Network Configuration screen ensure that the IP addresses set for IP Address Subnet Mask and Default Gateway are still set correctly per your Network Administrator s ins...

Page 78: ... times on your keyboard Ensure the remote user has keyboard and mouse privileges Exit the IP Reach software and then restart it again I pressed the Caps Lock key on my Remote PC The CAPS indicator on the IP Reach Status Bar appeared but the Caps Lock indicator light is not lit on my Remote PC keyboard This is normal Use the indicators on the Status Bar to determine CAPS key status for the Target S...

Page 79: ...tton Log out of KVM on disconnect is set to YES in the Security Configuration screen but IP Reach is not logging out of the KVM upon remote user disconnection Make sure that the Hotkey set in the Options window is the same Hotkey that commands the OSUI of the base KVM switch attached to IP Reach MOUSE PROBLEMS SOLUTIONS Target Server Mouse Pointer tracks too slowly after IP Reach Mouse Pointer Imm...

Page 80: ...ws NT Administration screens like the NT log on screen Windows NT Administration or Log On screens may revert to default mouse pointer motion acceleration speeds As a result mouse sync may not be optimal at these screens If you are comfortable adjusting the registry on the Windows NT Target Server you can obtain better IP Reach mouse sync at NT Administration screens by entering the Target Server ...

Page 81: ...rvers have standard blanking times Horizontal and vertical blanking times should closely approximate VESA standard values When viewing a Target Server remotely the video image is filled with moving block of incorrect color that seem to track next to the movement of the mouse pointer The Color Settings on the Video Settings tab in the Video window are not set correctly Attempt manual adjustment unt...

Page 82: ...problem continues restore the software and file system from the Recovery CD ROM 0006 The config file could not be saved The file system may be corrupt or the hard drive may not be responding Retry but if the problem persists restore the software and file system from the Recovery CD ROM 0007 0008 Memory allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM ...

Page 83: ...e problem persists restore the software and file system from the Recovery CD ROM 001C Error occurred while initializing the TCP read socket Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 001D 001E Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes a...

Page 84: ...stem from the Recovery CD ROM 002A 002F Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file system from the Recovery CD ROM 0030 0039 Resource allocation error Reboot IP Reach Make sure the BIOS memory test recognizes at least 64MB of RAM If the problem persists restore the software and file ...

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