QuickLabel Systems QL-300 User Manual Download Page 294

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Troubleshooting

QL-300 User Guide

294

Printing Problems

This section describes the possible issues that may occur while operating the printer, and their
solutions.

Note: If the problem is not solved using the following methods, contact Technical Support.

Note: For problems arising from the applications, contact the application development
company.

Unable to Print

Basic Reasons

Cause

Solution Procedure

Power supply of the printer is switched off.

Switch on the power supply.

See “Turning on the Power” on page 37.

Power supply was switched off due to the auto power
off function.

Switch on the power supply.

When you do not want to use the auto power off func-
tion, disable it with

Admin Setup > Power Setup >

Auto Power Off

in the control panel.

LAN Cable/USB Cable is disconnected.

Check that cables are correctly connected to the
printer and the computer.

See “Connecting Cables” on page 43.

Cables are defective.

Replace with new cables.

Printer is offline.

Press the

ON LINE

button on the control panel.

Error message has appeared on the display screen of
the control panel.

Refer to the following information or press the

HELP

button on the control panel.

•

“Messages about Paper” on page 283

•

“Messages about Replacing Wear Items” on page
284

•

“Messages about Other Issues” on page 286

Interface settings are disabled.

From

Admin Setup > Network Setup

on the control

panel, enable the interface you are using.

There is a problem with the print function.

From

Printer Information > Configuration > Exe-

cute

on the control panel, check whether you can print

the printer information or not.

This printer is not set as default printer.

Set it to default printer.

Summary of Contents for QL-300

Page 1: ......

Page 2: ...Label An AstroNova Division World Headquarters 600 East Greenwich Ave West Warwick RI 02893 Tel 1 401 828 4000 Fax 1 401 822 2430 E mail info QuickLabel com www QuickLabel com Technical Support Tel 1...

Page 3: ...furnished on an exchange basis and will be either reconditioned or new The customer is responsible for freight to return the printer or component to our factory We will ship the repaired or replaced...

Page 4: ...m remotely or request the customer to furnish this information This warranty does not cover QL 300 toner cartridges that have been emptied refilled remanufactured modified refurbished misused or tampe...

Page 5: ...1 800 565 2216 quicklabel ca Latin America Av Insurgentes Sur No 1602 4 Piso Suite 467 Col Credito Constructor Ciudad de Mexico CDMX 03940 Mexico Tel 52 55 1000 9116 quicklabel com es Denmark Marielu...

Page 6: ...measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the recei...

Page 7: ...pplication des Decisions du Conseil Anwendbar fur die Richtlinien Applicazione delle Direttive del Comitato 2014 30 EU 2006 42 EC 2011 65 EU I the undersigned hereby declare that the equipment specifi...

Page 8: ...on 31 Installing Cable Clamps 31 Installing the Unwinder on the Printer 32 Power 35 Precautions about the Electric Power 35 Connecting a Power Cord 37 Turning on the Power 37 Turning off the Power 38...

Page 9: ...n 74 Using the Numeric Keypad 74 Function Number Input Screen 75 Function Number List 76 Chapter 5 Paper Settings 78 Usable Media Types 78 Paper Types Size and Thickness 79 Storing Media 81 Registerin...

Page 10: ...Print Start Position 196 Other Print Functions 199 Specifying the Page Order 199 Overlaying Stamps for Printing Watermarks 200 Collating Printed Output Sorted Printing 202 Printing a Mirror Image 203...

Page 11: ...er 11 Troubleshooting 252 Troubleshooting Solutions Procedure 252 Troubleshooting when an error message is displayed 252 Troubleshooting when an error message is not displayed 252 Paper Jams 252 Check...

Page 12: ...nter Settings From a Computer 413 To check using the Status Screen 413 To check using the Status Window 414 Changing Printer Settings From a Computer 415 Encrypting Communication SSL TLS 415 Configuri...

Page 13: ...ecifications 467 Major Specifications 467 Roll Paper Specifications 470 Continuous paper normal printing 470 Continuous paper printing on large size paper 472 Continuous paper with black marks 474 Die...

Page 14: ...ter Printer Print cartridges One each of yellow magenta cyan black and white 1 1 QL 300s only Power cord Note The package does not include a LAN cable USB cable or hub Procure them separately Note The...

Page 15: ...n on page 15 Choosing an Installation Location on page 15 Installation Space on page 17 Be sure to read these sections before starting installation work Precautions Related to Installation Warnings Do...

Page 16: ...e Do not install the equipment in direct sunlight or in a very dusty or humid location Do not install the equipment in an environment subject to salt air NOx SOx or corrosive gases Do not install the...

Page 17: ...Eco mark No 155 printers in regard to dust ozone styrene benzene TVOC and dispersion of ultrafine particles Testing has been done based on the testing methods in the Blue Angel RAL UZ 171 2012 appendi...

Page 18: ...the equipment when lifting it Do not hold the control panel while lifting There is a risk of injury if you hold the control panel because the control panel may come off and you could drop the equipme...

Page 19: ...e Printer This section describes how to unpack the printer Note The packing box and packing materials are needed to transport the machine Keep them and do not throw them away 1 Open the top of the pac...

Page 20: ...Installation QL 300 User Guide 20 2 Remove the top layer of packing materials...

Page 21: ...Installation QL 300 User Guide 21 3 Remove the handles 4 pieces and then remove the top of the packing box...

Page 22: ...QL 300 User Guide 22 4 Open out the bottom part of the box place your hands on the printer s handles 2 in front 2 in back and support the printer as you remove the front and back packing materials on...

Page 23: ...Installation QL 300 User Guide 23 5 Cut and remove the bands that secure the printer 6 Remove the plastic bag...

Page 24: ...e installation space that you have confirmed in advance Allow enough space to work when installing the unwinder The weight of the equipment including wear items is about 95 lbs 43 kg Install it on a s...

Page 25: ...Pad TC from the top of the print cartridge and then remove the tape that is securing the lift up lever 11 The print cartridges lift up so turn the lift up lever to lower the print cartridges Print car...

Page 26: ...the top cover there is a risk of pinching your fingers or hands in the top cover or the top cover s support Press on the top of the top cover to close it Caution There is a risk of pinching your finge...

Page 27: ...inder This section describes how to unpack the unwinder Note The packing box and packing materials are needed to transport the unwinder Keep them and do not throw them away 1 Open the top of the packi...

Page 28: ...Installation QL 300 User Guide 28 3 Remove the unwinder...

Page 29: ...Installation QL 300 User Guide 29 4 Remove the plastic bag from the unwinder and then remove the accessories...

Page 30: ...Installation QL 300 User Guide 30 5 Peel off the tape from two locations...

Page 31: ...L 300 User Guide 31 Installation Installing Cable Clamps Cable clamps are provided with the unwinder Use them to run the cable connected to the printer s interface along the front 1 Install cable clam...

Page 32: ...Be careful that you do not pinch your hands or fingers between the unwinder and the printer Caution Securely tighten the three screws If they are loose there is a risk that the unwinder may fall off...

Page 33: ...QL 300 User Guide 33 2 Hold the unwinder close to the mounting pins and mounting hole and then press it against the right side of the printer and lower it 3 Use three screws to secure the unwinder to...

Page 34: ...tallation QL 300 User Guide 34 Tighten the screws in order 1 2 then 3 as shown in the following diagram 4 Extend the adjuster so it contacts the stand Be careful not to extend the adjuster too far 1 3...

Page 35: ...htning rod or anything similar Fire electric shock or gas explosion could result Always hold the power cord by the plug when you plug or unplug it Pulling on the power cord could damage the power cord...

Page 36: ...is rated for at least 100 V at 15 A Fire or electric shock could result if you use one that is outside the specified range Do not turn off the power or unplug the power plug while printing Damage or e...

Page 37: ...ninterruptible power source or inverters Connecting a Power Cord 1 Securely insert the power cord provided into the power connector on the machine 2 Plug the power plug into the power socket Turning o...

Page 38: ...the POWER button for five seconds or longer forces the power to turn off Do this only if some trouble occurs See Troubleshooting on page 252 Warning Do not touch the power plug or power socket if your...

Page 39: ...bration and then press the OK button 4 Press the scroll button several times to select Adjust Density and then press the OK button 5 Check that Execute has been selected and press the OK button 6 Pres...

Page 40: ...feeds and a demo page is printed If the paper does not feed well or there are printing issues confirm that the printer is installed correctly Adjusting the Position of the Sensor You need to adjust t...

Page 41: ...Installation QL 300 User Guide 41 Unwinder Black mark Gap sensor...

Page 42: ...e printer driver Connecting to a PC with a USB Connection 1 Connect the cable 2 Turn on the printer 3 Turn on the computer 4 Install the printer driver Operating Environment This printer supports the...

Page 43: ...connector as standard A LAN cable can be used to connect to a network while a USB cable can be used to connect to a computer Connecting a LAN Cable When the printer is connected to a LAN Ethernet or...

Page 44: ...e Category 5e or higher twisted cable straight and hub it is up to you to prepare them Note The initial factory default setting of the Admin Setup is Gigabit network Disabled This setting needs to be...

Page 45: ...ling the Printer Driver USB on page 58 1 Prepare a USB cable Note The printer does not come with a USB cable You need to prepare a USB 2 0 cable that is no longer than two meters Note If you are plann...

Page 46: ...To connect the printer to a computer over a network connection you first need to set the printer s IP address Next install the printer driver on the computer If there is no DHCP server or BOOTP server...

Page 47: ...setup Setting the Printer s IP Address on the Control Panel When configuring a small scale network to connect the printer to a single computer set an IP address as shown below RFC1918 compliant Comput...

Page 48: ...ator password The factory default password is 999999 Press the OK button after inputting each character 4 Press the OK button 5 Check that Network Setup is selected and then press the OK button 6 Pres...

Page 49: ...ll button several times to select IPv4 Address and then press the OK button 9 Press the scroll buttons and or the numeric keypad to input the first three digits of the IP address and then press the OK...

Page 50: ...e OK button 11 Input the subnet mask the same way as the IP address After input is complete press the BACK button 12 Press the scroll button to select Gateway Address and then press the OK button 13 I...

Page 51: ...er Settings on the Computer If your computer already has an IP address and other settings configured or if an IP address is obtained automatically advance to Installing the Printer Driver Network on p...

Page 52: ...PC Connection QL 300 User Guide 52 4 Click Change adapter settings 5 Click the icon showing the name of the Network adapter 6 On the Ethernet Status screen click Properties...

Page 53: ...ess subnet mask default gateway and DNS server and then click OK Note When obtaining an IP address automatically from a DHCP server select Obtain an IP address automatically without inputting an IP ad...

Page 54: ...ted to the network via a LAN cable See Connecting a LAN Cable on page 43 2 Start the driver installation software You can obtain the software from www QuickLabel com downloads 3 When the language sele...

Page 55: ...PC Connection QL 300 User Guide 55 5 Verify the pre installation check items and then click Next 6 Click Easy Installation Network...

Page 56: ...searches for printers After supported printers are detected select the printer from the device list 8 Select the driver version that matches your printer model For example select QuickLabel QL 300s if...

Page 57: ...Then click OK 10 The printer driver will be installed After installation is complete click Finish USB Connection USB Setup Flow Note Confirm that the printer is turned off Note PC administrator privil...

Page 58: ...ia the USB cable Note Do not connect the USB cable until prompted later in this procedure 2 Start the driver installation software You can obtain the software from www QuickLabel com downloads 3 When...

Page 59: ...PC Connection QL 300 User Guide 59 5 Verify the pre installation check items and then click Next 6 Click Easy Installation Local...

Page 60: ...ver version that matches your printer model For example select QuickLabel QL 300s if you are using a QL 300s printer Then click Next 8 When prompted connect the QL 300 to your PC with a USB cable Then...

Page 61: ...is complete click Finish Dealing with Setup Problems If you run into problems while setting up a network connection or USB connection refer to Troubleshooting on page 252 This section describes possib...

Page 62: ...Control Panel Displays the printer status and menus and is used when configur ing function settings See Control Panel on page 69 3 Power Connector Connect the supplied power cord here 4 Fuser and Exi...

Page 63: ...uide 63 Printer Exit Part Description 1 Fuser and Exit Unit Handle Pull upwards when removing the fuser and exit unit 2 Exit Feed Cover Open when clearing a paper jam 3 Release Lever Press downwards w...

Page 64: ...isplayed while the Sup plies Life is specified for the standby screen of the control panel The print cartridge is a wear item 2 Print Cartridge Set Remove when replacing the belt unit 2nd transfer rol...

Page 65: ...s full of waste toner The waste toner box is a wear item 2 2nd Transfer Roller Transfers toner to the paper The 2nd transfer roller is a wear item The 2nd transfer roller is included with the belt uni...

Page 66: ...n 1 LAN Network Interface Connector For connection of a LAN cable Use this connector when connecting the printer on a network 2 USB 2 0 Interface Connector For connection of a USB 2 0 cable Use this c...

Page 67: ...per to the roll paper holder so the roll paper set on the roll paper holder feeds straight 4 Flange Locking Lever Use when removing mounting the flange 5 Roll Paper Holder Knob Use when securing the c...

Page 68: ...de to the width of the paper to be printed 2 Roll Paper Guide Align the roll paper guide along the edge of paper to be printed 3 F0 Roller Unit The F0 roller unit is a roller for feeding roll paper Th...

Page 69: ...n the printer corrective action can be taken while monitoring messages that appear on the LCD Part Description 1 Display screen Shows the printer s status and menus The standby screen shows either of...

Page 70: ...range 8 Scroll buttons and menu but tons Use these buttons to select menu screen items and to scroll menu pages forward or back On a value input screen these buttons are used when inputting values 9 O...

Page 71: ...of setting options selecting the item and then pressing the OK button displays the applicable screen While a setting is displayed pressing the OK button applies it A check mark appears to the left of...

Page 72: ...rd The factory default password is 999999 Press the OK button after inputting each character 4 Press the OK button 5 Press the scroll button several times to select Panel Setup and then press the OK b...

Page 73: ...to the message Pressing a control panel button while an error screen is displayed changes the status of the printer as described below Button Action POWER SAVE Puts the printer into the Power Save Mod...

Page 74: ...he help screen press the HELP button again The help screen can also be closed by pressing the BACK button ON LINE button or CANCEL button Using the Numeric Keypad The numeric keypad is used when input...

Page 75: ...he Fn key 2 Cycles with each press 2 a b c 3 Cycles with each press 3 d e f 4 Cycles with each press 4 g h i 5 Cycles with each press 5 j k l 6 Cycles with each press 6 m n o 7 Cycles with each press...

Page 76: ...ears you can check the current setting and change it if you want Function Number List Function Num ber Function Number Menu Item 90 Paper Size 91 X Dimension 1 92 Y Dimension 1 93 Media Type 94 Media...

Page 77: ...6 Drum Cleaning 237 Hex Dump 238 Transfer Roller Cleaning 300 Adjust Density 301 Adjust Registration 302 Print Color Tuning Pattern 310 Cyan Density 311 Magenta Density 312 Yellow Density 313 Black De...

Page 78: ...ng it is necessary to use paper that satisfies conditions regarding quality thickness paper finish etc Only print on media recommended by QuickLabel If using a paper medium that is curled or wrinkled...

Page 79: ...e covered with label paper Continuous Label Black Mark Paper that is not die cut into a label shape with the entire surface covered with label paper and black marks printed on the back surface Media T...

Page 80: ...ase it could damage the equipment Cast coated paper is not recommended Printing quality cannot be guaranteed when it is used If the paper length label length or black Mark Interval for a single sheet...

Page 81: ...ctrostatic charge is generated In a location subjected to very high temperatures or sudden temperature changes Next to a photocopying machine air conditioning equipment heater or duct Note Proper prin...

Page 82: ...ct Printing preferences 4 On the Setup tab click User defined paper 5 Input information about the paper you want to register a Use Registered user defined paper to select New Paper b In the Paper Name...

Page 83: ...e length from the leading edge of the first label or black mark leading edge to the leading edge of the 11th label or black mark leading edge Use this as L mm 2 Divide the length you measured in 1 by...

Page 84: ...103 b If you want to fine tune the image position enter the position shift amount into Print position correction c If you want to fine tune the paper cut position enter the position shift amount into...

Page 85: ...to select the paper whose print position you want to correct If the paper you want to use is not in the list select New paper and add it See Registering a Desired Paper Size with the Printer Driver on...

Page 86: ...the Printing preferences screen 9 Open the file to be printed 10 Specify the paper size and then print Using the Printer Driver to Fine tune the Cut Position 1 Click Start and select Control Panel in...

Page 87: ...t the paper whose cut position you want to correct Note If the paper you want to use is not in the list select New paper and add it See Registering a Desired Paper Size with the Printer Driver on page...

Page 88: ...aper Settings QL 300 User Guide 88 7 Click Overwrite 8 Click OK as many times as necessary to exit the Printing preferences screen 9 Open the file to be printed 10 Specify the paper size and then prin...

Page 89: ...he paper before you use it Do not load paper while the tape is still attached and feed it into the equipment There is a risk of damaging the equipment b Cut off the part of the paper 2 on which there...

Page 90: ...ng the print position not being able to print or damaging the equipment Standard media and continuous labels dry edge Standard media with black marks and continuous labels dry edge 1 2 to 4 0 mm 0 047...

Page 91: ...ed on the Unwinder see Paper Types Size and Thickness on page 79 Note When setting roll paper be careful not to drop it As roll paper is heavy when you drop it there is a risk of injury Note If you dr...

Page 92: ...Printing QL 300 User Guide 92 If the printer is turned OFF press the POWER button to turn it on 1 Open the Flange Locking Lever 2 Remove the flange...

Page 93: ...aft 4 Slide roll paper onto the Roll Paper Holder shaft as far as it will go Note Make sure to slide the roll paper as far as it will go Insufficiently sliding the roll paper can adversely affect prin...

Page 94: ...until it clicks 6 Aligning the Flange with the Roll Paper Holder shaft as shown in the illustration attach the Flange 7 Slide the Flange as far as it will go in accordance with the roll paper width No...

Page 95: ...Locking Lever Caution After loading roll paper take care not to rest your body weight on the top of the Roll Paper Holder shaft Doing so risks causing injury due to the device falling 9 Lower the Unwi...

Page 96: ...Printing QL 300 User Guide 96 Open the Unwinder Cover manually in the direction indicated by the arrow until it locks Note Open the Unwinder Cover until it locks securely...

Page 97: ...10 Before loading the paper rotate the Roll Paper Guide Adjustment Knob counterclockwise and move the Roll Paper Guide towards you 11 Pull up the F0 Roller Release Lever 12 Press the Tension Bar Open...

Page 98: ...Printing QL 300 User Guide 98 13 Pass paper below the Tension Bar and F0 Roller and align the leading edge of the paper with the Roll Paper Guide 1 and Paper Guide 2...

Page 99: ...Printing QL 300 User Guide 99 14 Check the paper status from the direction indicated by the arrow 15 Rotate the Roll Paper Guide Adjustment Knob to adjust the paper until it is straight...

Page 100: ...per Guide Adjustment Knob in Direction A the roll paper moves in the direction C Direction B the roll paper moves in the direction D 16 Lower the F0 Roller Release Lever to fix the roller in place 17...

Page 101: ...If the Paper Guide is not set correctly the width of the paper cannot be detected correctly Note Be careful that the Roll Paper Guide does not press too strongly on the paper Doing so could damage the...

Page 102: ...per Guide is aligned to the width of the paper In the following example the Paper Guide is too tight 19 Close the Unwinder Cover Caution When closing the Unwinder Cover there is a risk of pinching you...

Page 103: ...n you load a different type of paper When you switch the type of sensor from black mark sensor to gap sensor When you switch the type of sensor from gap sensor to black mark sensor If the sensor posit...

Page 104: ...ing the Unwinder Sensor Position 1 Lower the Unwinder Cover Open Lever to open the Unwinder Cover Open the Unwinder Cover manually in the direction indicated by the arrow until it locks Note Open the...

Page 105: ...Printing QL 300 User Guide 105 2 Confirm the sensor position a Check the black mark sensor position Align the paper and check the actual position of the black mark and the black mark sensor position...

Page 106: ...djustment Dial to adjust the position go to step 3 The black mark sensor position is set 10 mm from the edge of the paper If the black mark is about 15 mm from the edge of the paper you do not need to...

Page 107: ...Dial to adjust the position go to step 3 The gap sensor position is set 16 5 mm from the edge of the paper If there is 10 mm or less on the right and left edges of the liner then adjustments are not n...

Page 108: ...ou rotate the Sensor Position Adjustment Dial in direction A the sensor position moves in the direction C If you rotate the Sensor Position Adjustment Dial in direction B the sensor position moves in...

Page 109: ...00 User Guide 109 2 Remove the print cartridge set 3 Place the removed print cartridge set on a flat surface covered with newspaper or something similar and cover it with paper so it is not exposed to...

Page 110: ...Printing QL 300 User Guide 110 4 Turn the two belt locking keys counterclockwise to release the lock...

Page 111: ...belt unit at an angle Caution Be careful not to spill waste toner while removing the belt unit Caution Be careful to not pinch your hands or fingers between the handle and the machine while removing...

Page 112: ...QL 300 User Guide 112 6 Place the belt unit with the right side down on a flat surface covered with paper Caution Place the belt unit on a flat surface as shown in the diagram above Do not stand it on...

Page 113: ...Printing QL 300 User Guide 113 Caution Do not touch the belt surface or damage the belt...

Page 114: ...sensor position If the position of the black mark and the black mark sensor position do not align rotate the Sensor Position Adjustment Dial to adjust the position go to step 8 The black mark sensor...

Page 115: ...step 8 The gap sensor position is set at the factory to 65 mm from the right edge of the label liner Adjust the position of the arrow so it is in the center of the labels of the media you are using 8...

Page 116: ...align the arrow labels red on the belt unit and printer to position it and then open the belt unit handles blue on the left and right Caution Be careful to not pinch your hands or fingers between the...

Page 117: ...int cartridge set Hold the handle parts of the basket for this operation 12 Close the top cover Caution When closing the top cover there is a risk of pinching your fingers or hands in the top cover or...

Page 118: ...0 icon and then select Printing preferences 4 On the Setup tab click User defined paper 5 Input information about the paper you want to register To adjust settings that are already registered select t...

Page 119: ...k Next Before performing the next steps of this procedure make sure that paper is loaded If there are no paper size settings configured on the control panel it may cause a paper size mismatch on the d...

Page 120: ...in the printer for the adjustment results and whether to apply it when printing By standardizing the registration numbers of the sensor adjustment results you can get the same print results by specif...

Page 121: ...el Black Mark 3 Configure the paper size Paper Size Custom X Dimension Input the label width For die cut labels black marks Paper length Input the label length Gap Length Input the gap length Otherwis...

Page 122: ...d when Continuous Label Black Mark are used 1 Press the Fn key The numerical values input screen will be displayed 2 Press 8 9 1 function numbers and then press the OK button 3 Select 6 Continuous Lab...

Page 123: ...The display will return to the standby screen 7 Press the Fn key and then press the following buttons 9 1 OK 8 Use the numeric keypad to enter the label width press the OK button and then press the ON...

Page 124: ...1 Use the numeric keypad to enter the Black Mark Interval press the OK button and then press the ON LINE button The display will return to the standby screen 12 Press the Fn key and then press the fol...

Page 125: ...ute Calibration and then press the OK button 15 Enter the sensor calibration name and then press the OK button You can leave the name blank if you want 16 If an execution confirmation screen appears s...

Page 126: ...n Calibrating the Gap Sensor You can adjust the distance between die cut labels using the gap sensor 1 Press the Fn key The numerical values input screen will be displayed 2 Press 8 9 1 function numbe...

Page 127: ...andby screen 5 Press the Fn key and then press the following buttons 9 0 OK 6 On the Paper Size menu select Custom press the OK button and then press the ON LINE button The display will return to the...

Page 128: ...button The display will return to the standby screen 9 Press the Fn key and then press the following buttons 9 2 OK 10 Use the numeric keypad to enter the label length press the OK button and then pre...

Page 129: ...3 Use the numeric keypad to enter the gap length press the OK button and then press the ON LINE button The display will return to the standby screen 14 Press the Fn key and then press the following bu...

Page 130: ...ute Calibration and then press the OK button 17 Enter the sensor calibration name and then press the OK button You can leave the name blank if you want 18 If an execution confirmation screen appears s...

Page 131: ...and black mark interval on the device Registering these settings improves your printing results However it does waste approximately 10 sheets of paper 1 Click Start and select Control Panel in Windows...

Page 132: ...ack Mark Continuous Label Black Mark If Paper interval detection does not appear return to step 4 of this procedure 7 Confirm the displayed paper information and then click Measure This starts checkin...

Page 133: ...the OK button 4 Select Execute and then press the OK button to start paper interval detection and close the dialog box Printing After loading the paper use the computer to open the file you want to pr...

Page 134: ...ng on the Setup tab as required 6 When the settings are complete click OK in the Setup screen 7 Click Print in the Print screen to print Canceling a Print Job Use the procedure below to cancel a print...

Page 135: ...ows what printing results will be based on current settings This example is just an approximation and does not indicate the exact actual number of print pages and cut positions Paper settings Specifie...

Page 136: ...tection Before printing to black mark or die cut labels click to execute learning on the device to improve the print position before starting Note that executing this function will cause some paper to...

Page 137: ...paper type Media Weight Specifies the paper thickness Sensor settings Specifies the settings from among those registered on the device to be used for printing Sensor Adjustment Click to calibrate the...

Page 138: ...hrome printing When color is selected clicking Detail displays the Detail dialog box which can be used to configure detailed color printing settings Spot Color Specifies how white toner should be used...

Page 139: ...Extend Tab Item Description Overlays Specifies whether or not a form should be overlaid on the document to be printed or whether the document should be registered as a new form in the device Item Des...

Page 140: ...machine Menus Used to configure system settings print position adjustment color and other settings Admin Setup Administrator sets the network settings changes passwords etc Print Statistics Check the...

Page 141: ...ly Magenta Print Car tridge Remaining nnn Yellow Print Car tridge Remaining nnn Black Print Cartridge Remaining nnn White Print Cartridge Remaining nnn Waste Toner Box Remaining nnn Shows the remainin...

Page 142: ...sk Gateway Address xxx xxx xxx xxx Displays the gateway address When TCP IP is enabled shows the setup of the following control panel setting Admin Setup Network Setup Gateway Address MAC Address xx x...

Page 143: ...Version xx xx Displays the control unit firmware ver sion PU Version xx xx xx Displays the printer unit firmware ver sion RAM xxMB Shows the total availability of all mounted RAM Flash Memory xxMB Fx...

Page 144: ...ser media list Displayed when the user media is reg istered Test Print 1 Execute Prints the patterns for analyzing the print quality Test Print 2 Execute Prints the patterns for analyzing the CMYK pri...

Page 145: ...Guide 145 Menus Unwinder Config Item Value Description Media Form Continuous Paper Continuous Paper Black Mark Die cut Label Gap Die cut Label Black Mark Continuous Label Continuous Label Black Mark S...

Page 146: ...er Width 29 4 millimeter 1 16 inch 105 6 millimeter 4 16 inch 109 0 millimeter 4 29 inch 130 0 millimeter 5 12 inch Inputs the width of the liner Appears when the Liner Width Mode is Custom The initia...

Page 147: ...ry depending on your operat ing environment Y Dimension 12 7 millimeter 0 50 inch 101 6 millimeter 4 00 inch 148 0 millimeter 5 83 inch 152 4 millimeter 6 00 inch 1320 8 millimeter 52 00 inch Sets the...

Page 148: ...the actual length of the page such that it exceeds 101 6 mm 4 00 inch The initial values vary depending on your operat ing environment Gap Length 3 0 millimeter 0 12 inch 10 0 millimeter 0 39 inch Se...

Page 149: ...TYPE1 USERTYPE2 USERTYPE3 USERTYPE4 USERTYPE5 USERTYPE6 USERTYPE7 USERTYPE8 USERTYPE9 USERTYPE10 USERTYPE11 USERTYPE12 USERTYPE13 USERTYPE14 USERTYPE15 USERTYPE16 USERTYPE17 USERTYPE18 USERTYPE19 USER...

Page 150: ...Set3 Set4 Set5 Set6 Set7 Set8 Set9 Set10 Sets the sensitivity of the gap sensor or black mark sensor Only the adjusted sensor setting is displayed Appears when the Media Form is something other than C...

Page 151: ...e default value fluctuates according to the results of the calibration Appears when the black mark sensor is used Sensor Calibra tion Set1 Set2 Set3 Set4 Set5 Set6 Set7 Set8 Set9 Set10 Adjust Slice Le...

Page 152: ...on The default value fluctuates according to the results of the calibration Appears when the gap sen sor is used Sensor Calibra tion Set1 Set2 Set3 Set4 Set5 Set6 Set7 Set8 Set9 Set10 Adjust Slice Lev...

Page 153: ...ing numbers You can use up to eight characters of single byte upper case English and numbers Sensor Calibra tion Set1 Set2 Set3 Set4 Set5 Set6 Set7 Set8 Set9 Set10 Reset Setting Execute Initializes th...

Page 154: ...the end of the job and at the end of the job collation Specified Interval Cuts in units of the specified num ber of pages Cuts at the end of the collation job Cut Interval 1 9999 Sets how many pages a...

Page 155: ...ble Warning ONLINE Job Sets the timing until clear able warning display turns OFF Timeout InJob Off 5 seconds 10 seconds 20 seconds 30 seconds 40 seconds 50 seconds 60 seconds 90 seconds 120 seconds 1...

Page 156: ...printing Excludes net work Timeout Network 0 seconds 5 seconds 90 seconds 290 seconds 295 seconds 300 seconds Sets the time for the net work port to be kept opened after printing Error Report On Off...

Page 157: ...limeters 2 00 millimeters 0 1 millimeters Adjusts the overall image print position perpendicu larly horizontally in the direction of paper feed 0 1 mm intervals Y Adjust 0 00 millimeters 0 1 millimete...

Page 158: ...tarts printing For short leading edges printing just starts Applicable for the gap black mark setting Mode2 For short or long leading edges this setting automatically cuts outputs and then starts prin...

Page 159: ...ardless of the length or type of media Media Transfer Setting Black 0 1 2 3 3 2 1 Performs fine adjustment if black is faded or tiny white spots appear when printing with the black K print car tridge...

Page 160: ...rring White is displayed with QL 300s only Magenta Yellow Black White BG Setting Cyan 0 1 2 3 3 2 1 Compensates for print results variation due to dif ferences in the temperature and humidity using in...

Page 161: ...nd dark streaks appear for magenta and or red toner Raise the setting value if the high density portion of magenta and or red is thin ner Transfer Setting Yellow Transfer Setting 0 1 2 3 3 2 1 Lower t...

Page 162: ...ensity portion of white is thinner White is displayed with QL 300s only DV Roller Cleaning 1 On Off Adjust the toner disposal threshold On Image quality priority Off Toner life priority DV Roller Clea...

Page 163: ...xxx Sets the subnet mask Appears when Enable is set on the control panel for TCP IP Appears when Manual is set on the control panel for IP Address Set Gateway Address xxx xxx xxx xxx Sets the gateway...

Page 164: ...ormal Small Normal Printer operates effectively even if con nected to a hub with span ning tree functions However printer startup time becomes longer when two or three computers are connected to a sma...

Page 165: ...isables access using a USB interface Speed 480Mbps 12Mbps Sets the maximum baud rate using a USB interface Soft Reset Enable Disable Enables disables the soft ware reset command Serial Number Enable D...

Page 166: ...ng is enabled only if Collate is checked and 1 is specified as the number of copies in the PCL printer driver Edge to Edge On Off Sets the print margin Resolution 600dpi 1200dpi Sets the resolution To...

Page 167: ...the service life of the print car tridge Off A warning screen is displayed but printing con tinues because priority is given to productivity Default Orientation Portrait Landscape Sets the print orie...

Page 168: ...font width Increases and reduces in 0 01 CPI units Displayed when the font selected using Font Num ber is an outline font with fixed spacing Font Height 4 00 points 12 00 points 999 75 points Sets the...

Page 169: ...n Off Specifies whether to use mixed CMYK or black toner only for printing black of image data Pen Width Adjust On Off Compensates so that thin lines are visible Item Value Description Item Value Desc...

Page 170: ...lay Supplies Life Unwinder Config Sets the information dis played in the standby screen Panel Brightness During Operation 5 31 Adjusts the brightness backlight luminosity of the control panel LCD The...

Page 171: ...ts the time difference from GMT in 15 minute units If the time zone set ting is changed the time differences before and after the change are reflected in the current time Daylight Saving On Off Sets w...

Page 172: ...MB Sets the resource saving area size Storage Common Setup Check File System Execute Implements management data FAT information recovery and resolves mis matches between the actual free space in the...

Page 173: ...ese English French German Italian Japanese Russian Spanish Specifies the control panel display language Language Initialize Execute Deletes the message files that have been down loaded Also the Select...

Page 174: ...t job Long Hold down for 2 to 5 seconds to cancel a print job Off Disables the CANCEL button Inquiry Display On Off Sets whether to display the inquiry screen when a job is canceled Focus Position Yes...

Page 175: ...aying a confirmation message Rewinder Distance 600 millimeter 24 inch 900 millimeter 36 inch 1200 millimeter 48 inch Specifies the amount to be fed when the FEED button is pressed in the stand by stat...

Page 176: ...is executed on the control panel Item Value Description Item Value Description New Password Sets a new password to be entered in the Admin menu and Boot Menu Verify Password Sets a new password to be...

Page 177: ...Password 1 New Password Sets the new password to be entered in Print Statis tics Not displayed if Disable is set for the control panel Print Statistics Usage Report item Verify Password Sets a new pa...

Page 178: ...sity This setting is enabled from printing after the density compensation has been implemented Color Density Yellow Density 3 0 3 Adjusts yellow density This setting is enabled from printing after the...

Page 179: ...enta and yellow matching Base Color Tuning Mid Tone A 1 A 2 B 1 B 2 O 1 O 2 Matches the color balance for the parts displayed as most clear in the mid tone area of the printed color tuning pattern The...

Page 180: ...un ing Highlight 4 0 4 Matches the highlights light areas of the cyan shade characteristics Mid Tone 4 0 4 Matches the intermediate areas of the cyan shading characteristics Dark 4 0 4 Matches the dar...

Page 181: ...Highlight 4 0 4 Matches the highlights light areas of the magenta shading characteristics Mid Tone 4 0 4 Matches the intermediate areas of the magenta shad ing characteristics Dark 4 0 4 Matches the...

Page 182: ...g Highlight 4 0 4 Matches the highlights light areas of the yellow shading characteristics Mid Tone 4 0 4 Matches the intermediate areas of the yellow shad ing characteristics Dark 4 0 4 Matches the d...

Page 183: ...the highlights light areas of the black shading characteristics Mid Tone 3 0 3 Matches the intermediate areas of the black shading characteristics Dark 3 0 3 Matches the dark dark areas of the black s...

Page 184: ...e shading characteristics Displayed with QL 300s only Mid Tone 3 0 3 Matches the intermediate areas of the white shading characteristics Displayed with QL 300s only Dark 3 0 3 Matches the dark dark ar...

Page 185: ...etup Check File System Execute Executes management data FAT information recovery and resolves mis matches between the actual free space in the file system and the dis played free space Check All Secto...

Page 186: ...printer s setup Off Prints using regular density without economizing the toner Save Level Low Prints using medium light toner Save Level Middle Prints using light toner Save Level High Prints using c...

Page 187: ...t cartridge can be prolonged by separating it from the belt unit Setting combinations are shown in the table below Example Printing using the CMYK Print Cartridge only In this example the White W Prin...

Page 188: ...L 300s only 1 Grasp the top cover open lever and open the top cover 2 Check the position of the unused print cartridge via the label letters and color 3 Turn the lift up lever on the print cartridge t...

Page 189: ...of pinching your fingers or hands if you hold the LED head while closing the top cover Press on the top of the top cover to close it Fine Quality Printing Changing Print Quality Resolution Set Quality...

Page 190: ...ing Photograph Printing More Vivid Photo Enhance You can print more natural and vivid images such as photos etc Note This function can be used with Windows PCL printer drivers only Windows PCL Printer...

Page 191: ...u can prevent misaligned lines being printed when ultra fine lines are specified from the application This function is normally ON Depending on the application bar code and other intervals will narrow...

Page 192: ...eType fonts with printer built in fonts The font replacement function stores the document fonts but font designs cannot be reproduced If it is necessary to print font designs accurately disable the fo...

Page 193: ...inter this check box is selected as the default setting 6 Use the Font Substitution Table to specify which printer fonts should replace the TrueType fonts 7 Print Using Computer Fonts You can output T...

Page 194: ...ution check box Download as Outline Font The font image is created by the printer Download as Bitmap Font The font information is created by the printer driver 6 Print Adjusting the Print Position on...

Page 195: ...95 Using the Roll Paper 1 Press the Fn key The numerical values input screen will be displayed 2 Press 2 2 0 function numbers and then press the OK button 3 Press the scroll button or to select the it...

Page 196: ...ter when you want to get the same print results on multiple printers See Using the Printer Driver to Fine tune the Print Position on page 84 Adjusting the Print Start Position This section explains ho...

Page 197: ...media on which you are actually printing d Measure the distance at A or B as shown in the diagram for all five sheets and then calculate the average of these values e Calculate the difference in the...

Page 198: ...ding edge of the black mark to the printed matter on five sheets When using a gap sensor At the point that the label intersects the position of the gap sensor on the printer measure the distance at B...

Page 199: ...ow them away when you are done 3 The adjustments are complete when printing is done in the position you want Reset the cutter settings and then start printing Other Print Functions Specifying the Page...

Page 200: ...n the Copies area 5 Print Overlaying Stamps for Printing Watermarks The details to be printed from the application can be independently printed overlaying Samples Confidential etc Windows PCL Printer...

Page 201: ...Print Function Settings QL 300 User Guide 201 4 On the Extend tab click Watermarks 5 Click New 6 On the Watermarks screen enter text into Text and configure Size and other settings...

Page 202: ...in the device memory and collate the printing Printing by specifying batches x2 sets Printing without specifying batches x2 sets Note This feature is not usable with some applications Windows PCL Prin...

Page 203: ...Mirror Image Print using mirror print when you want to print image to appear normal when the page is viewed from the back Windows PCL Printer Driver 1 Click Start and select Control Panel in Windows...

Page 204: ...be printed 7 Select Page Setup in the File menu 8 Select the paper size and print orientation and then click OK 9 Select Print in the File menu 10 For printing onto a color paper with QL 300s On the C...

Page 205: ...2 Click View devices and printers 3 Right click the QL 300 icon and then select Printing Preferences 4 On the Overlays tab select Overlay Print 5 To register a form to the printer select Register prin...

Page 206: ...lick OK Changing the Check Unnecessary Print Cartridge Setting You can have an error displayed and cancel the print job to prioritize the service life of a print cartridge that is detected to be down...

Page 207: ...int Setup and then press the OK button 4 Select Check Unnecessary Print Cartridge and then press the OK button 5 If you want an error to be generated when a print cartridge is detected to be down even...

Page 208: ...e next and following times you change the settings all you have to do is specify the driver settings so that those settings in the multiple locations are automatically changed to the settings that you...

Page 209: ...a Saved Setup 1 Open the file to be printed 2 On the File menu select Print 3 Click Preferences or Properties 4 On the Setup tab configure Favorites 5 Print Delete a Saved Setup 1 Click Start and sel...

Page 210: ...a file and then export import the file The file extension for exporting importing is xmn Export a Setup 1 Click Start and select Control Panel in Windows 2 Click View devices and printers 3 Right clic...

Page 211: ...k Management 5 Click Import 6 On the Import screen click Open the file 7 Specify the file you want to import and then click Open 8 Check the names of the settings in the List of favorite settings and...

Page 212: ...ck Start and select Control Panel in Windows 2 Click View devices and printers 3 Right click the QL 300 icon and then select Remove device 4 If a verification message is displayed click Yes Note If a...

Page 213: ...C Updating a Printer Driver PC administrator privileges are required 1 Obtain the printer driver from QuickLabel 2 Double click the file you downloaded 3 Select the desired language and then click OK...

Page 214: ...tically according to the conditions of use If the color drift is noticeable you can also implement compensation manually 1 Press the Fn key The numerical values input screen will be displayed 2 Press...

Page 215: ...To compensate automatically turn On the density compensation matching setting In the default factory settings density compensation matching is implemented automatically 1 Press the scroll button or 2...

Page 216: ...sation mode but if the print density is noticeable it can also be compensated manually Density adjustment values are set by specifying Cyan Density Magenta Density Yellow Density Black Density and Whi...

Page 217: ...djust the densities of colors that are used as the references for density compensation Adjust each color separately for the parts where the density is noticeable from the print results This section de...

Page 218: ...tune black press the Fn key and then press the following buttons 3 1 3 OK To tune white press the Fn key and then press the following buttons 3 1 4 OK This option is only available on the QL 300s 3 Pr...

Page 219: ...stment when you want to adjust the gray balance of the halftones which is not sufficiently adjusted by the auto density compensation The densities of the colors are mutually dependent on each other so...

Page 220: ...ress 3 0 2 function numbers and press the OK button c Check that Execute has been selected and press the OK button d The color tuning pattern will be printed 2 Use the print results for the color tuni...

Page 221: ...ms most similar to the adjacent CMY mixed colors part and single color K part in the Highlight Mid Tone or Dark areas matches the Current on the left of the color tuning pattern the color balance is n...

Page 222: ...ress the OK button f Specify the number of the desired square in the Dark area of the pattern and then press the OK button g The pattern number specified in each area will be displayed If the pattern...

Page 223: ...overall tone adjust the black tone in Fine Color Tuning in the direction 4 Check the color balance adjustment results a Print the color tuning pattern b Use the print results for the color tuning pat...

Page 224: ...adjustment several times until the desired color balance is achieved 1 Print a color tuning pattern a Press the Fn key The numerical values input screen will be displayed b Press 3 0 2 function numbe...

Page 225: ...and Black The 11 columns represent color tone and vertical broken lines are labeled as Highlight Mid Tone and Dark 3 Use the print results for the color tuning pattern to adjust the color balance wate...

Page 226: ...he specified value Select 0 1 to 4 0 to make density slightly darker or 0 1 to 4 0 to make it slightly lighter Note however that the black adjustment ranges are 0 1 to 3 0 and 0 1 to 3 0 g Press the O...

Page 227: ...the reproduced colors unless individual machine characteristics are taken into consideration To maintain color consistency from data creation to output it is necessary to consider the color differenc...

Page 228: ...ic or Simple Adjustment is selected for the CMYK color space print data In this case select Graphic Pro Setup Items RGB Color Setting Specifies the method for expressing the colors processed using col...

Page 229: ...ut any modification Only colors that fall outside the printer s color gamut are matched with the outer shell Suitable for matching specific colors Black Finish Sets the black finish when printing in c...

Page 230: ...ick Color then select Graphic Pro and then click OK 5 Print Color Matching No Color Matching Prints using the specified colors as is without implementing color matching using the printer drivers or de...

Page 231: ...mode is set to Simple Adjustment This setting cannot be configured on the Graphic Pro Composite Black CMYK Synthesizes black using cyan magenta yellow and black toner The black is close to brown Ideal...

Page 232: ...cs and then click OK 6 Print Monochrome Black and White Printing The color data is printed using grayscale shades of black and white without touching the print data Note If implementing color printing...

Page 233: ...background Not usable with some applications Black overprint cannot be used if the text is not 100 black the text has been rendered as graphics by extracting the outlines or if the text is an image If...

Page 234: ...lored lines between two overlapping objects due to print misalignment Windows PCL Printer Driver 1 Open the file to be printed 2 On the File menu select Print 3 Click Preferences or Properties 4 On th...

Page 235: ...B CMYK Input Profiles SWOP ISO Coated Japan Color JMPA Note Enabled when Color Mode is set to either Simple Adjustment or Graphic Pro Windows PCL Printer Driver 1 Open the file to be printed 2 On the...

Page 236: ...all network settings 1 Press the scroll button several times to select Admin Setup and then press the OK button 2 Use the numeric keypad to input the administrator password The factory default passwor...

Page 237: ...correctly allocating the IP address may cause major malfunctions such as crashing of the network Thoroughly consult the network administrator before making the settings To use the device in a DHCP env...

Page 238: ...The factory default password is 999999 Press the OK button after inputting each character 3 Select Network Setup and then press the OK button 4 Select IP Address Set and then press the OK button 5 Se...

Page 239: ...page and log in as an administrator See Web Utility on page 405 2 Select Admin Setup 3 Select Network Setup TCP IP Change Settings Get IP address automatically BOOTP 4 Click Submit IPv6 This printer i...

Page 240: ...age 405 regarding the printer web page 2 Select Network TCP IP If all the global addresses are displayed as 0 it is possible an error has occurred in the router being used Press the scroll buttons to...

Page 241: ...total print results Error Log Prints the errors detected and saved by the printer Color Profile List Prints the color profile list Color Adjustment Pattern Prints the patterns to match the shading cha...

Page 242: ...d down Printing Printer Setup Lists Configuration Print the device information Print to see the remaining quantity of wear items and other set values such as IP addresses and MAC addresses and to chec...

Page 243: ...rmation QL 300 User Guide 243 Printing result sample Printing Printer Information Lists Demo Page Prints demonstration pages 1 Press the scroll button several times and when Print Information appears...

Page 244: ...e of the items to be printed and then press the OK button 4 Confirm that Execute is selected and then press the OK button Error Log Prints the history of the errors that have occurred in the device 1...

Page 245: ...Usage Report Prints the total print results Note Not displayed if Usage Report of Print Statistics is set to Disable 1 Press the Fn key The numerical values input screen will be displayed 2 Press 1 0...

Page 246: ...press the OK button Printing Print Lists Color Profile List Prints the table of the ICC profiles registered on the printer 1 Press the scroll button several times and when Print Information appears pr...

Page 247: ...en Print Information appears press the OK button 2 Select User Media List and then press the OK button 3 Confirm that Execute is selected and then press the OK button Test Print Prints the print quali...

Page 248: ...times and when Print Information appears press the OK button 2 Select Test Print 1 Test Print 2 Test Print 3 or Test Print 4 and then press the OK button 3 When Execute appears press the OK button Ch...

Page 249: ...istrator password and then press the OK button 3 Select Change Password and then press the OK button 4 Enter the new password and then press the OK button Specify a password that is at least six chara...

Page 250: ...standby screen Checking the Print Count You can check the quantity of paper printed from the unwinder to date 1 Press the scroll button several times to select Configuration and then press the OK but...

Page 251: ...Viewing Machine Information QL 300 User Guide 251 4 Press the OK button 5 Press the ON LINE button to return to the standby screen...

Page 252: ...6 4 If you cannot solve the problem record the message displayed on the control panel Contact Technical Support Troubleshooting when an error message is not displayed 1 If trouble occurs refer to the...

Page 253: ...n the display screen of the control panel and the ATTENTION lamp will blink Or when an error occurs causing printing to stop and leaves paper inside the printer an error notification message appears o...

Page 254: ...for details 391 Open Top Cover Paper Jam Please see HELP for details 380 381 Check Fuser and Exit Unit Paper Jam Please see HELP for details 382 Remove Paper Printing Page Lost Please see HELP for de...

Page 255: ...r When paper is left inside the printer because an error occurred and the printer stopped Paper Detection Error SENSOR_ERROR Please see HELP for details 7381 Open Unwinder Cover Roll Paper End Please...

Page 256: ...nd the ATTENTION lamp will blink 1 Press the HELP button The error code will appear and the condition of paper jam will be displayed 2 Press the scroll button The next page will appear and solution pr...

Page 257: ...ll return the display to the Standby screen and the remaining printing will start Removing Jammed Paper Use the following instructions to remove jammed paper This procedure can be used to resolve erro...

Page 258: ...Troubleshooting QL 300 User Guide 258 2 Lower the unwinder cover open lever to open the unwinder cover Note Securely open the unwinder cover so it does not close while cleaning...

Page 259: ...Troubleshooting QL 300 User Guide 259 3 Turn the roll paper holder in the direction of the arrow to wind up the roll paper 4 Raise the cutter unit lock levers at both ends of the cutter unit...

Page 260: ...Troubleshooting QL 300 User Guide 260 5 Raise the F0 roller release lever If any paper is left in the printer do not forcefully remove it 6 Grasp the top cover open lever and open the top cover...

Page 261: ...L 300 User Guide 261 7 Remove the print cartridge set 8 Place the removed print cartridge set on a flat surface covered with newspaper or something similar and cover it with paper so it is not exposed...

Page 262: ...Troubleshooting QL 300 User Guide 262 9 Turn the two belt locking keys counterclockwise to release the lock...

Page 263: ...the belt unit at an angle Caution Be careful not to spill waste toner while removing the belt unit Caution Be careful to not pinch your hands or fingers between the handle and the machine while remov...

Page 264: ...ng QL 300 User Guide 264 11 Place the belt unit with the right side down on a flat surface covered with paper Caution Place the belt unit on a flat surface as shown in the diagram above Do not stand i...

Page 265: ...Troubleshooting QL 300 User Guide 265 Caution Do not touch the belt surface or damage the belt 12 Pull up the paper guide release lever...

Page 266: ...e lever is lifted slide the paper guide in the direction of the arrow to remove it 14 If any paper is jammed pull it out in the direction of the arrow There may be some unfused toner on the paper Caut...

Page 267: ...Troubleshooting QL 300 User Guide 267 15 If paper is being output from the printer use scissors to cut it between two labels...

Page 268: ...Troubleshooting QL 300 User Guide 268 16 While pulling the fuser and exit unit locking lever towards you pull out the fuser and exit unit...

Page 269: ...Troubleshooting QL 300 User Guide 269 17 While supporting the fuser and exit unit with one hand lift up the fuser unit handle...

Page 270: ...er Guide 270 18 Hold the fuser and exit unit with both hands and remove it to a level spot Caution Be careful the fuser unit is very hot immediately after printing 19 Slowly pull the paper straight ou...

Page 271: ...Troubleshooting QL 300 User Guide 271 20 Lower the release lever of the fuser and exit unit open the exit feed cover and put the fuser unit handle below the exit feed cover...

Page 272: ...0 User Guide 272 21 Slowly pull out the paper that is left in the fuser and exit unit in the direction of the arrow 22 Close the exit feed cover 23 Lift the fuser and exit unit with both hands and put...

Page 273: ...Troubleshooting QL 300 User Guide 273 24 Push down the fuser unit handle and firmly push it inside...

Page 274: ...Troubleshooting QL 300 User Guide 274 25 Lift up the fuser and exit unit locking lever...

Page 275: ...Troubleshooting QL 300 User Guide 275 26 Raise the blue lever in the unwinder and then remove the cutter unit Be careful that the cutter unit does not hit the sensor cover upper when removing it...

Page 276: ...ting QL 300 User Guide 276 27 Check for any paper or paper dust that has accumulated in the cutter unit and remove any that has accumulated 28 Remove any paper that is left in the paper feed path in t...

Page 277: ...Troubleshooting QL 300 User Guide 277 29 Raise the blue lever and install the cutter unit...

Page 278: ...Troubleshooting QL 300 User Guide 278 30 Align the positions of the paper guide s edge 1 and the guide notch on the printer...

Page 279: ...Troubleshooting QL 300 User Guide 279 31 Firmly push the paper guide all the way in the direction of the arrow and then push on the A position to lock it...

Page 280: ...and align the arrow labels red on the belt unit and printer to position it and then open the belt unit handles blue on the left and right Caution Be careful to not pinch your hands or fingers between...

Page 281: ...print cartridge set Hold the handle parts of the basket for this operation 35 Close the top cover Caution When closing the top cover there is a risk of pinching your fingers or hands in the top cover...

Page 282: ...Troubleshooting QL 300 User Guide 282 36 Lower the F0 roller release lever 37 Lower the cutter unit lock levers at both ends of the cutter unit...

Page 283: ...e 368 Is the roll paper guide set correctly Are you using paper that is compatible with the printer Are there any fragments of paper remaining inside the printer Is there glue on it Are the sensor pos...

Page 284: ...NLOAD or OK But ton Please see HELP for details 461 Blinking The paper settings for the unwinder are different from the print driver specifica tions To cancel printing press the CANCEL button If multi...

Page 285: ...tegory Message displayed on the display screen Error code ATTENTION lamp Causes and Troubleshoot ing Print cartridges Install New COLOR Print Cartridge Print Cartridge Life Please see HELP for details...

Page 286: ...over or unwinder cover is displayed Fuser and exit unit Install New Fuser and Exit Unit Fuser and Exit Unit Life Please see HELP for details 354 Blinking The lifespan of the fuser and exit unit has be...

Page 287: ...ve according to the guidance shown on the Help screen Check Print Cartridge COLOR Please see HELP for details 3400 3401 3402 3403 3404 Blinking Print cartridge has not been set correctly Install the p...

Page 288: ...ff the display press the OK button Please see HELP for details 7386 Blinking Printing was stopped and the data was deleted because the paper width settings were different from those specified in the p...

Page 289: ...04 7200 7201 7202 7203 7204 Blinking Print cartridge is not intended for use with this printer model Use a print cartridge intended for use in this model Non Genuine Fuser and Exit Unit Please see HEL...

Page 290: ...ta to be updated Check data Fuser and Exit Unit Not Installed Please see HELP for details 699 Blinking The fuser and exit unit is not installed properly Press the HELP button and solve according to th...

Page 291: ...see HELP for details 7380 Blinking The position of the white print cartridge is different from that specified in the printer driver Printing has been stopped and the data was deleted Check the order o...

Page 292: ...nce shown on the Help screen Install Paper Guide Re set the Paper Guide Please see HELP for details 7384 Blinking The paper guide is not set correctly Press the HELP button and solve according to the...

Page 293: ...utton Press the HELP button and solve according to the guidance shown on the Help screen Paper Detection Error SENSOR_ERROR Press the OK Button SENSOR_ERROR Detailed information of the error will be d...

Page 294: ...f in the control panel LAN Cable USB Cable is disconnected Check that cables are correctly connected to the printer and the computer See Connecting Cables on page 43 Cables are defective Replace with...

Page 295: ...ble is defective Reconnect with a new or a different network cable and check again Incorrect IP address Check that IP address settings of the printer and IP address of the printer set in the computer...

Page 296: ...pply cord is disconnected Switch off the power supply and firmly insert the power supply cord See Connecting a Power Cord on page 37 Power outage Check if electricity is flowing in the power socket Do...

Page 297: ...a problem with the print function From Print Information Config uration Execute on the control panel check whether you can print the printer information or not Interface is disabled From Admin Setup...

Page 298: ...select Admin Setup Power Setup Power Save to disable the mode Cleaning of print cartridge may be in progress Please wait Temperature adjustment of the fuser unit is under progress Please wait Process...

Page 299: ...is not registered on the printer Correctly register on the printer the information for the paper being used Symptom Solution Procedure Icon of the printer is not created in the Devices and Printers fo...

Page 300: ...een speci fied in the print settings on the application To solve this manually turn off the batch settings that were turned on automatically in the application See Collating Printed Output Sorted Prin...

Page 301: ...ings in the printer driver Even if the application is suitable when you want to cut collated printouts specify the pages in To specify the number of pages per cut so they match the pages being collate...

Page 302: ...s on page 387 Low toner Replace the print cartridge See Replacing Print Cartridges on page 322 Deposit of foreign substances Replace the print cartridge See Replacing Print Cartridges on page 322 Wind...

Page 303: ...ou continue using the 1 to 3 setting in SMR Setting See Replacing Print Cartridges on page 322 The toner is clumping Shake the print cartridge up and down and left and right See Replacing Print Cartri...

Page 304: ...d humidity Paper not suitable Check the roll paper specifica tions and then use paper that is described on the roll paper specifi cations Paper not suitable Type and thickness setting of paper is inap...

Page 305: ...e the value in Print Adjust Media Transfer Setting Black or Media Transfer Setting Color There are scratches dents or for eign matter including glue from labels on the belt unit Replace the belt unit...

Page 306: ...ne together with the belt unit which is a wear item See Replacing the Belt Unit and 2nd Transfer Roller on page 326 The area around the 2nd transfer roller or the paper transfer path is dirty Wipe the...

Page 307: ...age 348 Print cartridge is exposed to light Return the print cartridge inside the printer and do not use the printer for a few hours If it does not rectify even after that replace the print cartridge...

Page 308: ...t is described on the roll paper specifi cations Paper is moist Replace with new paper Rubbing paper removes the toner Type and thickness setting of paper is inappropriate Correct Media Weight in the...

Page 309: ...he paper When media is pinched in F0 roller streaks appear stiff media becomes curled and images may be affected After printing remove the paper Also always remove the paper if you will not use the eq...

Page 310: ...s Change to color matching option of the printer driver No color balance Select Calibration on the control panel and then run Adjust Den sity Misalignment of color Open the top cover at once and the c...

Page 311: ...paper specifi cations The surface of the roller in the feed path is dirty If foreign matter is found on the surface of the roller in the feed path remove the dirt with a soft cloth or tissue paper Th...

Page 312: ...Belt Unit and 2nd Transfer Roller on page 326 Implement protection against for eign matter and do daily mainte nance cleaning Or check the cutting position if it has shifted readjust the cutting posi...

Page 313: ...just the registration and execute paper interval detection before you start printing and install the printer in a room that has humidity that is as stable as possible The gap interval between labels i...

Page 314: ...pages of the actual print pattern you are using set Cut Mode Specified Inter val Cut Interval to 20 so you can compensate for the position that printing starts Printing extends off the trailing edge o...

Page 315: ...eshooting Symptom Cause Troubleshooting Paper jam occurs frequently Device is tilted Install on a stable and a flat sur face The paper feed path is dirty Clean the paper feed path See Cleaning the Ins...

Page 316: ...e in the paper settings on the printer driver as the above countermeasures The width of the paper being used and the width of the paper guide do not match Or the paper width set in the printer driver...

Page 317: ...re large differences in the reflective ness of the black marks or the transmittance of the liner Calibrate the sensor Paper is not fed The paper settings for the printer are different from the paper s...

Page 318: ...different intervals between labels cannot be used Use rolls of labels that have regular intervals The gap interval between labels is not from 3 to 10 mm A gap between labels from 3 to 10 mm can be us...

Page 319: ...and remaining quantities of the print cartridge belt unit fuser and exit unit and waste toner box 1 Press the scroll button several times to select Configuration and then press the OK button 2 Select...

Page 320: ...f Wear Items Guidelines for replacement of wear items are as follows Service life estimates are for reference The actual service life will vary based on label design usage status powering on off and a...

Page 321: ...ge CMYK printing is possible even if the white cartridge life has been reached See Print ing Using the Specified Print Cartridge Only Lift Up on page 187 Belt Unit 2 610 000 linear inches at 5 toner d...

Page 322: ...oxes on page 337 Waste Toner Near Full Install New Waste Toner Box Waste Toner Full Please see HELP for details Item Message displayed on the display screen When the replacement period approaches When...

Page 323: ...oner gets on your hands or skin carefully wash it off with soapy water If it gets on your clothes rinse it off with cold water If you wash them with warm water or heat the toner it will stain the clot...

Page 324: ...cribes how to replace the yellow Y print cartridge Adjust the procedure based on the print cartridge you are replacing 1 Grasp the top cover open lever and open the top cover 2 Check the position of t...

Page 325: ...ove the new print cartridge from the packing bag and then shake it vertically and horizontally 5 Check the position where a label with the same text and colors has been applied and firmly and levelly...

Page 326: ...n though you have replaced the print cartridge the print cartridge may not be securely installed Install it correctly If Error709 appears after you replace a print cartridge refer to Messages about Ot...

Page 327: ...toner box is mounted inside the belt unit 1 If roll paper has been fed through the printer press the UNLOAD button to cut the roll paper The cut paper will be fed to the supply side and the feeding s...

Page 328: ...s QL 300 User Guide 328 3 Remove the print cartridge set 4 Place the removed print cartridge set on a flat surface covered with newspaper or something similar and cover it with paper so it is not expo...

Page 329: ...Replacing Wear Items QL 300 User Guide 329 5 Turn the two belt locking keys counterclockwise to release the lock...

Page 330: ...ve the belt unit at an angle Caution Be careful not to spill waste toner while removing the belt unit Caution Be careful to not pinch your hands or fingers between the handle and the machine while rem...

Page 331: ...Items QL 300 User Guide 331 7 Place the belt unit with the right side down on a flat surface covered with paper Caution Place the belt unit on a flat surface as shown in the diagram above Do not stand...

Page 332: ...Replacing Wear Items QL 300 User Guide 332 Caution Do not touch the belt surface or damage the belt 8 Hold the 2nd transfer roller unit 1 knob blue and remove it...

Page 333: ...packaging 10 Set the new 2nd transfer roller 1 into the printer Note Do not touch the roller part sponge part of the 2nd transfer roller Touching it damages the surface of the roller which degrades pr...

Page 334: ...Replacing Wear Items QL 300 User Guide 334 11 Remove the new belt unit from its packaging Caution Do not touch the belt surface or damage the belt...

Page 335: ...t unit and printer to position it and then open the belt unit handles blue on the left and right Caution Be careful to not pinch your hands or fingers between the handle and the machine while installi...

Page 336: ...e parts of the basket for this operation 15 Close the top cover Caution When closing the top cover there is a risk of pinching your fingers or hands in the top cover or the top cover s support Press o...

Page 337: ...print quality Caution Do not disassemble the belt unit and the waste toner box and do not force them open Doing so may cause toner to spray out to be inhaled or to soil your clothing and hands If you...

Page 338: ...s QL 300 User Guide 338 2 Remove the print cartridge set 3 Place the removed print cartridge set on a flat surface covered with newspaper or something similar and cover it with paper so it is not expo...

Page 339: ...Replacing Wear Items QL 300 User Guide 339 4 Turn the two belt locking keys counterclockwise to release the lock...

Page 340: ...ve the belt unit at an angle Caution Be careful not to spill waste toner while removing the belt unit Caution Be careful to not pinch your hands or fingers between the handle and the machine while rem...

Page 341: ...Items QL 300 User Guide 341 6 Place the belt unit with the right side down on a flat surface covered with paper Caution Place the belt unit on a flat surface as shown in the diagram above Do not stand...

Page 342: ...Replacing Wear Items QL 300 User Guide 342 Caution Do not touch the belt surface or damage the belt...

Page 343: ...Replacing Wear Items QL 300 User Guide 343 7 Remove the waste toner box from the back of the belt unit...

Page 344: ...Replacing Wear Items QL 300 User Guide 344 8 Remove the new waste toner box from its packaging 9 Insert the new waste toner box into the belt unit and firmly push it inside...

Page 345: ...Replacing Wear Items QL 300 User Guide 345 10 When facing the belt unit hold the handles blue on its left and right sides...

Page 346: ...nit and align the arrow labels red on the belt unit and printer to position it and then open the belt unit handles blue on the left and right Caution Be careful to not pinch your hands or fingers betw...

Page 347: ...the handle parts of the basket for this operation 14 Close the top cover Caution When closing the top cover there is a risk of pinching your fingers or hands in the top cover or the top cover s suppor...

Page 348: ...ns provided by the local municipality Use the box and packing bag from the new waste toner box for when the used waste toner box is recycled Replacing the Fuser and Exit Unit 1 If roll paper has been...

Page 349: ...Replacing Wear Items QL 300 User Guide 349 2 While pulling the fuser and exit unit locking lever towards you pull out the fuser and exit unit...

Page 350: ...Replacing Wear Items QL 300 User Guide 350 3 While supporting the fuser and exit unit with one hand lift up the fuser unit handle...

Page 351: ...Replacing Wear Items QL 300 User Guide 351 4 Hold the fuser and exit unit with both hands to remove it 5 Remove the new fuser and exit unit from its packaging...

Page 352: ...300 User Guide 352 6 Pull the fuser and exit unit locking lever on the new fuser and exit unit towards yourself and lift the fuser unit handle 7 Lift the new fuser and exit unit with both hands and p...

Page 353: ...Replacing Wear Items QL 300 User Guide 353 8 Push down the fuser unit handle and firmly push it inside...

Page 354: ...ts Caution Do not disassemble the fuser output unit and do not force it open If you must dispose of the used fuser and exit unit put it in a plastic bag and be sure to dispose of it according to the l...

Page 355: ...ng Required Materials for Cleaning Prepare the following things for cleaning the various parts of the printer Clean lint free cloth Cleansing solvent IPA isopropyl alcohol Water or neutral cleanser Sc...

Page 356: ...e No Yes Flange Yes Yes Side Guide 8Inch No Yes Tension Bar Yes Yes Guide Side Roller F Yes Yes Paper Guide Yes Yes Sheet Guide Yes Yes Roll Paper Guide Yes Yes F0 Roller Unit Yes Yes Sensor Cover Upp...

Page 357: ...Unwinder This section describes how to clean the various parts of the unwinder Cleaning the Surfaces of the Unwinder Items to be prepared Water or neutral washing agent two sheets of soft dry cloth N...

Page 358: ...rmore wipe off with another dry cotton cloth Cleaning the Inside of the Unwinder 1 Press and hold the POWER button for approximately 1 second to switch off the power supply Wait a moment and the LED l...

Page 359: ...Cleaning QL 300 User Guide 359 2 Press down the flange locking lever 3 Remove the flange...

Page 360: ...Cleaning QL 300 User Guide 360 4 Rotate the roll paper holder knob to narrow the axial diameter of the roll paper holder 5 Remove the roll paper...

Page 361: ...User Guide 361 6 Use a clean lint free cloth moistened with alcohol to wipe any dirt off the sides of the flange and Side Guide 8Inch 7 Mount the roll paper 8 Press up on the tension bar open lever u...

Page 362: ...tension bar 1 Use the hand that is restraining the tension bar to rotate it 2 as you finish cleaning each side until the entire tension bar is clean 10 While rotating the guide side roller F use a li...

Page 363: ...Cleaning QL 300 User Guide 363 12 Lower the unwinder cover open lever to open the unwinder cover Note Securely open the unwinder cover so it does not close while cleaning...

Page 364: ...ed with alcohol to wipe in one direction the dirt off the sheet guide 15 Move the roll paper guide to confirm that there is no glue or paper scraps on it If there are scraps of paper or glue from the...

Page 365: ...guide and secure the screw 19 Remove the screws two places for the F0 roller unit 20 Remove the F0 roller unit 21 As you rotate the gears with one hand use a lint free cloth moistened with alcohol to...

Page 366: ...asten the two screws 23 Use a lint free cloth moistened with alcohol to wipe in one direction the dirt off the sensor cover upper 24 Use a lint free cloth moistened with alcohol to wipe in one directi...

Page 367: ...prepared Water or neutral washing agent two sheets of soft dry cloth Note Do not use Benzene or thinner as it may damage plastic parts and coating Note Only use water or neutral washing agent Note It...

Page 368: ...rmore wipe off with another dry cotton cloth Cleaning the Inside of the Printer 1 Press and hold the POWER button for approximately 1 second to switch off the power supply Wait a moment and the LED la...

Page 369: ...e top cover open lever and open the top cover 3 Remove the print cartridge set 4 Place the removed print cartridge set on a flat surface covered with newspaper or something similar and cover it with p...

Page 370: ...Cleaning QL 300 User Guide 370 5 Turn the two belt locking keys counterclockwise to release the lock...

Page 371: ...belt unit at an angle Caution Be careful not to spill waste toner while removing the belt unit Caution Be careful to not pinch your hands or fingers between the handle and the machine while removing...

Page 372: ...QL 300 User Guide 372 7 Place the belt unit with the right side down on a flat surface covered with paper Caution Place the belt unit on a flat surface as shown in the diagram above Do not stand it on...

Page 373: ...Cleaning QL 300 User Guide 373 Caution Do not touch the belt surface or damage the belt 8 Pull up the paper guide release lever...

Page 374: ...er guide in the direction of the arrow to remove it 10 Turn the paper guide over 11 Use a lint free cloth moistened with alcohol to wipe the dirt off the F4 roller F3 roller F2 roller and feed surface...

Page 375: ...tion If the area around the 2nd transfer roller is dirty clean it carefully without touching the rollers 12 If the rollers and feed surface of the feed unit on the bottom of the paper guide are dirty...

Page 376: ...Cleaning QL 300 User Guide 376 13 Open the sensor cover 14 Use a lint free cloth moistened with alcohol to wipe in one direction the dirt off the sensor cover lower and upper...

Page 377: ...Cleaning QL 300 User Guide 377 15 While pulling the fuser and exit unit locking lever towards you pull out the fuser and exit unit...

Page 378: ...Cleaning QL 300 User Guide 378 16 While supporting the fuser and exit unit with one hand lift up the fuser unit handle...

Page 379: ...Cleaning QL 300 User Guide 379 17 Hold the fuser and exit unit with both hands and remove it to a level spot Caution Be careful the fuser unit is very hot immediately after printing...

Page 380: ...over the exit feed cover will close Note Do not remove your hand from the exit feed cover while you are cleaning Note The inlet of the fuser unit may be stained by toner during use However this does n...

Page 381: ...er Guide 381 20 Close the exit feed cover 21 Use a lint free cloth moistened with alcohol to wipe the dirt off exit 2 roller from the outside 22 Lift the fuser and exit unit with both hands and put it...

Page 382: ...Cleaning QL 300 User Guide 382 23 Push down the fuser unit handle and firmly push it inside...

Page 383: ...Cleaning QL 300 User Guide 383 24 Lift up the fuser and exit unit locking lever...

Page 384: ...Cleaning QL 300 User Guide 384 25 Align the positions of the paper guide s edge 1 and the guide notch on the printer...

Page 385: ...Cleaning QL 300 User Guide 385 26 Firmly push the paper guide all the way in the direction of the arrow and then push on the A position to lock it...

Page 386: ...d align the arrow labels red on the belt unit and printer to position it and then open the belt unit handles blue on the left and right Caution Be careful to not pinch your hands or fingers between th...

Page 387: ...this operation 30 Close the top cover Caution When closing the top cover there is a risk of pinching your fingers or hands in the top cover or the top cover s support Press on the top of the top cover...

Page 388: ...around text If the LED heads are dirty it could cause a paper jam Caution Do not use methyl alcohol or thinner Doing so could damage the LED heads 1 Press and hold the POWER button for approximately 1...

Page 389: ...e dirty because toner or something is on them 4 Lightly wipe the lenses of the LED heads with a clean lint free cloth Caution Do not use methyl alcohol or thinner Doing so could damage the LED heads 5...

Page 390: ...cover to close it Cleaning the Fuser Unit This section describes how to clean the various parts of the fuser unit This procedure is for cleaning the inside of the fuser unit Streaks may appear when p...

Page 391: ...Cleaning QL 300 User Guide 391 2 Load the cleaning paper onto the printer 3 Press the scroll button or 4 Select Print Information and press the OK button 5 Select Cleaning Page and press the OK button...

Page 392: ...the cutter s blades while cutting roll paper This causes problems with cutting and feeding Glue is more likely to accumulate on the cutter s blades when using continuous label paper because the part...

Page 393: ...he cleaning swabs and wiping solvent should be the recommended products Contact Technical Support to purchase the recommended products 1 Press and hold the POWER button for approximately 1 second to s...

Page 394: ...Cleaning QL 300 User Guide 394 4 Lower the unwinder cover open lever to open the unwinder cover Note Securely open the unwinder cover so it does not close while cleaning...

Page 395: ...Cleaning QL 300 User Guide 395 5 Raise the cutter unit lock levers at both ends of the cutter unit...

Page 396: ...300 User Guide 396 6 Hold the handle of the cutter to remove the cutter unit Note Be careful that the cutter unit does not hit the sensor cover upper when removing it 7 Remove any paper left in the c...

Page 397: ...leaning QL 300 User Guide 397 If there is paper left inside the cutter unit after you have removed it remove that paper 8 Disassemble the cutter unit a Use a flathead screwdriver to remove the 3 screw...

Page 398: ...r unit in the direction of the arrow Slide the F0 roller unit at an angle arrow direction and remove it Caution There are blades inside the cutter unit for cutting roll paper Do not touch the blades o...

Page 399: ...e is glue stuck to the inside of the cutter unit use the tweezers to remove as much as possible b Clean the glue off the cutter blades There are two types of cutter blades the spiral blade rotating bl...

Page 400: ...r again in the same way Confirm that there are no scraps or threads from the cloth left inside the blades of the cutter or the cutter unit If there are any left wipe the machine again After cleaning w...

Page 401: ...Cleaning QL 300 User Guide 401 Cleaning the lower roller Cleaning the upper roller 12 Assemble the cleaned cutter unit...

Page 402: ...cutter unit for cutting roll paper Do not touch the blades of the cutter with your hands There is a risk of injury a Assemble the F1 roller unit Hold the F0 roller unit and insert it at an angle arro...

Page 403: ...Guide 403 b Use a flathead screwdriver to tighten the 3 screws 13 Put the cutter unit into the unwinder a Align the positions of the cutter unit lock levers on both ends of the cutter unit with the no...

Page 404: ...Cleaning QL 300 User Guide 404 b Lower the cutter unit lock levers at both ends of the cutter unit 14 Close the unwinder cover...

Page 405: ...following URL then press Enter http printer IP address This displays the printer status screen If the IP address includes a one digit or two digit number do not enter leading zeros Doing so may cause...

Page 406: ...r password is 999999 3 Specify the configuration information that can be checked on the network and then click OK or SKIP Note You can skip configuring settings by clicking SKIP Note Selecting the Do...

Page 407: ...also check the operational status of each network service a con figuration list and the IP address assigned to the printer Tray Count Shows the print count Supplies Life Shows the remaining life of w...

Page 408: ...n Information Print Can be used to configure print and check information about the network the font list and other printer settings Item Description General Printer Set tings Can be used to configure...

Page 409: ...o configure print position adjustment print quality and to adjust other settings Unit of Measurement You can set the units that are displayed Item Description Network Setup Can be used to configure TC...

Page 410: ...ion Normal Setting Adjusts the density of each color and other print quality settings Customize Menu Used to perform density and registration adjustment Item Description Links Displays links configure...

Page 411: ...edure below to change the password for logging in to the printer as an administrator 1 Click Admin Setup Management Edit Links Allows administrator to set any URL Up to five support links and five oth...

Page 412: ...the screen as a series of dots as you enter it You can enter from 6 to 12 alphanumeric English characters for a password Note that passwords are case sensitive so enter upper case and lower case lette...

Page 413: ...413 Checking Printer Settings From a Computer You can use the procedures below to check the printer status from a computer over a network To check using the Status Screen 1 Access the printer web pag...

Page 414: ...mation about the printer and its status is displayed in this window Click Refresh to update the window with the latest information The color of the printer status icon indicates whether printing is po...

Page 415: ...click Submit Encrypting Communication SSL TLS Communication between the computer client and printer can be encrypted when configuring settings performing IPP printing and when receiving print data wi...

Page 416: ...become invalid Do not change the printer s IP address after creating a certificate 1 Log in as an administrator See Logging in as an Administrator on page 405 2 Click in the following sequence Admin...

Page 417: ...play the encryption SSL TLS setup screen and then configure protocol settings to enable encryption c Click Submit 8 CA Certificate Note This step applies only to CA certificates a This displays the in...

Page 418: ...trator 2 Select Admin Setup 3 Select the following Network Setup IPP Setup 4 Follow the instructions that appear on the display to configure the setup 5 Click Submit To set up the printer as an IPP pr...

Page 419: ...e driver installation software You can obtain the software from www QuickLabel com downloads 9 For Copy manufacturer s files from browse to the appropriate folder and then click Find PCL driver Driver...

Page 420: ...ransport Mode It does not support Tunnel Mode Printer response may slow down while IPsec is enabled depending on network communication conditions Note IPsec does not operate with the mail send functio...

Page 421: ...ec setup fails because the configured parameters do not match the computer or because of some other reason If this happens use the control panel Network Setup item to disable IPsec or perform network...

Page 422: ...der STEP3 configure the settings of the Phase1 Proposal parameters For IKE Encryption Algorithm select one of the following settings AES CBC 256 AES CBC 192 AES CBC 128 3DES CBC DES CBC For IKE Hash A...

Page 423: ...haracters Here we will show an example where ipsec is entered for the character string 8 Under STEP5 set the Key PFS a For Key PFS select KEYPFS or NOPFS b If Key PFS is selected select one of the fol...

Page 424: ...ication algorithm will not be applied To configure AH settings a For AH Authentication Algorithm select SHA 1 or MD5 b For LifeTime enter and set a value in the range of 600 seconds to 86 400 seconds...

Page 425: ...l with Advanced Security Windows Firewall with Advanced Security Local Group Policy Object right click Connection Security Rules and then select New Rule 6 Select Custom and then click Next 7 Select E...

Page 426: ...de 426 8 Select Require authentication for inbound connections and request authentication for outbound connections and then click Next 9 Select Advanced and then click Customize 10 In the First authen...

Page 427: ...Web Utility QL 300 User Guide 427 11 Select Preshared Key and enter the key and then click OK 12 Click OK 13 Click Next 14 Click Next...

Page 428: ...Utility QL 300 User Guide 428 15 After confirming that all of the check boxes are selected click Next 16 Enter a name and then click Finish 17 Open the Local Security Policy of the Administrative Too...

Page 429: ...Windows Firewall with Advanced Security right click and then select Properties 19 Select the IPsec Settings tab Next in the IPsec defaults section click Customize 20 In the Key exchange Main Mode sect...

Page 430: ...In the Data protection Quick Mode section select Advanced and then click Customize 23 Configure the settings you want and then click OK Note Support is provided only for time indicated by the key lif...

Page 431: ...QL 300 User Guide 431 24 In the Authentication method section select Advanced and then click Customize 25 In the First authentication section click Add 26 Select Preshared Key and enter the key and th...

Page 432: ...Web Utility QL 300 User Guide 432 27 Click OK 28 Click OK to exit Customize IPsec Settings 29 Click OK...

Page 433: ...isable under the printer initial default settings Note Take care to enter the IP address correctly An incorrectly entered IP address can make it impossible to access the printer using IP protocol 1 Lo...

Page 434: ...ddresses enter the range of hosts that are allowed to print and configure settings For the IP addresses use single byte numerals separated by periods Entry of IP address 0 0 0 0 is invalid When there...

Page 435: ...om a host with the IP address specified with Administrator s IP Address setting If the printer is being accessed via a proxy the intermediate device s address will be displayed as Your Current Local H...

Page 436: ...ses Note Incorrectly entering a MAC address can make it impossible to access the printer using a network Exercise caution when entering an address 1 Log in as an administrator See Logging in as an Adm...

Page 437: ...for communication from specific MAC addresses Using MAC addresses enter the range of hosts whose communications are allowed or rejected For the MAC addresses use single byte numerals separated by peri...

Page 438: ...he printer is being accessed via a proxy the intermediate device s address will be displayed as Your Host MAC Address Consequently the address shown by Your Host MAC Address may be different from your...

Page 439: ...n It can be configured to send a mail message whenever an error occurs You can select whether to send a periodic mail message about errors or to send a mail message as soon as an error occurs 1 Log in...

Page 440: ...name you need to configure DNS server settings with the TCP IP setup The mail server needs to be configured to allow the printer to send mail For information about mail server settings consult with y...

Page 441: ...col for STEP3 Otherwise jump to step 16 of this procedure 7 Click Security Settings 8 For SMTP Port Number specify the mail server port number 9 Select Enable for SMTP Auth a For User ID specify the u...

Page 442: ...dress for the mail sent from the printer Normally specify the mail address of the printer administrator 16 Click OK 17 Click Submit 18 Settings are saved on the printer and the network function is res...

Page 443: ...ty QL 300 User Guide 443 To send periodic notifications about problems 1 Log in as an administrator See Logging in as an Administrator on page 405 2 Click Admin Setup Network Setup 3 Click Email Alert...

Page 444: ...Setting of the mail address you want to specify Malfunction notification condition settings can be copied to another addressee by clicking Copy This is useful when sending malfunction notifications to...

Page 445: ...iguration of the malfunction notification conditions To display as a list click Show current settings table Check the configuration and then close the window To compare the setting conditions of two r...

Page 446: ...ail address of the malfunction notification recipient 3 Click Setting of the mail address you want to specify Malfunction notification condition settings can be copied to another addressee by clicking...

Page 447: ...e generated only over a long period of time Setting 0 hours 0 minutes for the delay time causes the message to be sent immediately after an error occurs 7 Click OK 8 Check the configuration of the mal...

Page 448: ...nction is restarted Using SNMPv3 This printer implements an SNMPv3 compatible agent You can use an SNMPv3 compatible SNMP manager to encrypt printer administration with SNMP for greater security 1 Log...

Page 449: ...d in STEP1 and then click To STEP2 If SNMPv3 is selected you will not be able to view or configure settings with SNMPv1 If SNMPv3 v1 is selected you will be able to view settings with either SNMPv1 or...

Page 450: ...MP manager to be used specify v3context Using IEEE802 1X Authentication is in accordance with IEEE802 1X IEEE802 1X Setup Flow To configure IEEE802 1X settings on the printer first connect the printer...

Page 451: ...e IEEE802 1 settings 1 Log in as an administrator See Logging in as an Administrator on page 405 2 Click Admin Setup Network Setup 3 Click IEEE802 1X If PEAP is to be used proceed to To use PEAP If EA...

Page 452: ...eck box is selected there is no confirmation to determine if the connection is to a properly authenticated server This displays the Import of CA Certificate screen 7 Enter the file name of the CA cert...

Page 453: ...e 4 Select the Not use SSL TLS Certificate for EAP authentication check box 5 Click Import of Client Certificate This displays the Import of Client Certificate screen 6 Enter the file name of the clie...

Page 454: ...le formats are PEM DER and PKCS 7 The CA certificate is imported by the printer 11 Click Submit 12 Settings are saved on the printer and the network function is restarted When the standby screen appea...

Page 455: ...umbers shown in the diagrams indicate the numbers for the residual risk associated with the relevant locations as described in the List of Risks for the product For details about the various risks ref...

Page 456: ...Safety QL 300 User Guide 456...

Page 457: ...hile lift ing it Two or more people are required to lift the machine 2 Installation transporta tion Carefully read User Guide A CAUTION Because the machine the printer alone weighs 43 kg there is a ri...

Page 458: ...with their hands while the printer is operat ing Workers must not put their faces close to or look into the out put roller area on the fuser and exit unit while the printer is operating 6 Electrical...

Page 459: ...nd exit unit 11 Usage maintenance Carefully read User Guide G CAUTION There is a risk of injury if the print cartridge set falls while it is being pulled out Workers must grip the handles on the toner...

Page 460: ...ser Guide K CAUTION There is a risk that hands could be pinched in the cover of the unwinder Workers must press on the cover of the unwinder 17 Usage maintenance Carefully read User Guide K CAUTION Th...

Page 461: ...he roll paper is dropped or over turned Workers must wear rubber gloves or simi lar gloves while installing or removing roll paper Workers must confirm the stor age and installa tion procedures so the...

Page 462: ...r while the machine is oper ating Workers must not touch the shaft of the roll paper holder while the printer is operating Workers must not put their faces close to or look into the shaft of the roll...

Page 463: ...p ping on the cores of roll paper or on rolls of paper that are left on the floor Workers must confirm the stor age and installa tion procedures so they do not drop or overturn the roll paper 28 Insta...

Page 464: ...32 Usage Carefully read User Guide P CAUTION Smoke or fire could occur if the air vents are blocked The air vents must not be blocked No Job Qualifications and training needed for job Location on mach...

Page 465: ...outlet and contact your dealer Electric shock fire or injury may result Unplug the power plug regularly and clean the bases of and in between the plug blades If the power plug is left plugged into th...

Page 466: ...ed Do not use an uninterruptible power supply or inverter Fire may result Symbol Caution Do not go near the paper output part when you turn the power on or when printing is in progress Injury may resu...

Page 467: ...tandby Average 27 W In power conservation modes Power save mode 25 W or less Auto power off 1 W or less This product does not consume power if the main power switch is turned off even if it is plugged...

Page 468: ...Printable width Paper width Roll paper 25 4 mm 1 inch 130 mm 5 1 inches including liner Printable width Roll paper 21 16 mm 0 83 inches 125 76 mm 4 95 inches Reference position Right edge facing feed...

Page 469: ...onditions Image stretching Less than 0 5 of length of paper When using recommended media and rec ommended operating conditions Warmup time Approx within 50 seconds after turning power on at room tempe...

Page 470: ...r Guide 470 Roll Paper Specifications Continuous paper normal printing Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 2...

Page 471: ...of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge cutting margin 2 12 mm 0 0835 inches L6 Lower edge cutting margin 2...

Page 472: ...300 User Guide 472 Continuous paper printing on large size paper Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 m...

Page 473: ...ver if the length of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge cutting margin 2 12 mm 0 0835 inches L6 Lower edge...

Page 474: ...ns QL 300 User Guide 474 Continuous paper with black marks Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 mm 8 in...

Page 475: ...iple sheets are cut L5 Upper edge cutting margin 1 7 mm 0 067 inches L5 Position of leading edge of paper 1 2 to 4 0 mm 0 0472 to 0 1575 inches Length of leading margin when paper is loaded L6 Lower e...

Page 476: ...fications QL 300 User Guide 476 Die cut label paper Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 mm 8 inches or...

Page 477: ...ze when in cut mode 101 6 mm 4 inches or more However if the length of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge c...

Page 478: ...QL 300 User Guide 478 Die cut label paper with black marks Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 mm 8 i...

Page 479: ...an 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge cutting margin 1 7 mm 0 067 inches L5 Position of leading edge of paper 1 2 to 4 0 mm 0 0472...

Page 480: ...ns QL 300 User Guide 480 Full sheet labels normal printing Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 mm 8 in...

Page 481: ...nches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut...

Page 482: ...00 User Guide 482 Full sheet labels printing on large size paper Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 m...

Page 483: ...320 8 mm 0 5 to 52 inches L4 Cut size when in cut mode 101 6 mm 4 inches or more However if the length of one label is less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as mult...

Page 484: ...QL 300 User Guide 484 Full sheet label paper with black marks Item Specification Paper weight 0 07 to 0 25 mm 0 003 to 0 0098 inches Roll core Inner diameter 76 2 mm 3 inches Outer diameter 203 2 mm 8...

Page 485: ...less than 101 6 mm 4 inches then the shortest length is 101 6 mm 4 inches as multiple sheets are cut L5 Upper edge cutting margin 1 7 mm 0 067 inches L5 Position of leading edge of paper 1 2 to 4 0 mm...

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