Preliminary
5-4
September 21, 1999
BENCHMARK
T A P E
S Y S T E M S
5.4.1 Code Upgrade Troubleshooting
If the code upgrade failed, the drive does not eject the Code Upgrade cartridge at the end of
the process. Refer to Table 13 for troubleshooting information.
Problem Indications/Solution
1. The cartridge is not a valid Code
Upgrade cartridge.
2. The cartridge does not contain a valid
code upgrade image file.
Indications:
The drive does not attempt
to update the code. The In Use and Write
Protected LEDs do not blink. The drive
resets and leaves the cartridge loaded to
indicate that the code update did not
succeed. No damage to the drive or
cartridge results.
Solution:
Make a valid Code Upgrade
cartridge to solve this problem
The cartridge contains a valid code
upgrade image file, but the flash
EEPROM programming process fails.
The drive’s controller hardware is
probably damaged and must be replaced.
The drive resets and runs POST, which
fails if the flash EEPROM does not
contain a valid code image. If this occurs,
you must repair the drive before using it
again. Call Technical Support for repair
service.
Table 13: Code Upgrade Troubleshooting