Qilive Q.5164, User Manual, Page: 10 / 104

10
EN
7. TROUBLESHOOTING
Problem Possible cause Possible solution
There is rust on the metal
parts of the appliance.
The descaler used was
not suitable for espresso
machines. The descaler was
too strong and corroded the
metal parts.
Use a commercially
available descaler suitable
for espresso machines.
Water leaks from the bottom
of the espresso machine.
The drip tray is full. Empty and clean the drip
tray regularly.
Malfunction in the appliance. Unplug the appliance
and contact your nearest
authorised service centre to
arrange a repair.
Water leaks from the sides
of the filter.
There are coffee grounds
around the rim of the filter.
Remove loose coffee
grounds around the rim of
the filter before inserting
the portafilter onto the brew
head.
The filter is overfilled. Do not fill coffee grounds
above the rim of the filter.
Fill coffee grounds evenly
and level with the rim of
the filter, and then tamp
the coffee grounds with the
tamper.
The portafilter is not properly
locked into the brew head.
Ensure the portafilter is
properly inserted into the
brew head in the “INSERT”
position, and then turn the
handle to the right until it
reaches the “LOCKED”
position.
The coffee tastes sour.
The first flush and steam
operation was not performed
before the first use.
Follow the instructions in
BEFORE FIRST USE.
■ The coffee grounds are
expired or have turned
bad.
■ The coffee grounds
have been stored in a
hot, wet place for a long
time.
■ Use fresh coffee
grounds.
■ Store unopened coffee
in a cool, dry place.
■ After opening a coffee
package, reseal it
tightly and store it in
the fridge to maintain
its freshness.
The espresso machine
needs descaling.
See DESCALING in
CLEANING AND CARE.