Qiagen QIAcube, User Manual, Page: 119 / 162

Troubleshooting
QIAcube User Manual 06/2008 7-1
7 Troubleshooting
7.1 General information
Whenever encountering a QIAcube error, be sure to have the
following information at hand:
„
Protocol name and version (found in the report file)
„
Software version (see Section 5.5)
„
Sample input material
„
Detailed description of the error situation
This information will help you and your QIAGEN Technical
Service Specialist to deal most efficiently with your problem.
Note : Information about the latest software and protocol
versions can be found at
www.qiagen.com/QIAcube/Resources . In some cases,
updates may be available for addressing specific problems.
7.2 Resolving error messages and warnings
Error messages or warnings are displayed in the touchscreen
if a problem occurs during operation. Refer to the error
codes listed in this section if an error message or warning
appears. If error messages or warnings appear that are not
listed here or if the error cannot be resolved, note down the
error code and description and the steps leading to the error,
and contact QIAGEN Technical Services.
Note : It is only possible to continue a protocol run that has
been interrupted due to an error if the error occurs before
the protocol has started (e.g., during the load check). If an
error occurs during sample processing, the samples must be
processed manually (see Section 7.2.6).
If an error occurs during the load check, the protocol run can
be continued as soon as the error has been resolved.
Note : When resolving a load check error, only move or
change the affected samples or consumables.