IR CONTROL:
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Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted
and received? Emitters should be fixed firmly over infrared sensors of sources. Receivers should
be attached to displays ensuring a clear line of sight to the remote control used to operate. Each IR
port has an LED, when correctly installed the LED will flash red when IR is transmitting and flashes
green when IR is being received
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Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check
your remote is transmitting a signal by viewing the remote handset sensor though a digital
camera/camera phone. The sensor should flash when a button on the handset is held down.
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IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure
emitters and receivers are away from direct sunlight. Halogen lighting and plasma screens may
also interfere with IR signals.
EDID HANDSHAKE:
1. There may be times you will need to perform an EDID Handshake on your Matrix. This is often
after a new piece of equipment has been introduced to your setup or any changes have occurred.
2. To do an EDID Handshake
3. Turn off the Matrix and all Sources
4. Turn on all TV's, make sure these are not set to standby
5. Wait 45 seconds
6. Power on Matrix and wait for x3 Green Lights on the front panel
7. Wait a further 45 seconds
8. Turn on all sources
FRONT PANEL LED VALUES:
SYSTEM HEALTH LED:
Solid red - Powering on or fault found
Solid green - System healthy
CLOUD LED:
Solid red - Not connected to the cloud
Solid green - Connected to our cloud
NETWORK LED:
Solid red - No network cable connected
Flashing yellow - Discovering IP address
Solid yellow - Have IP but cannot ping router
Flashing green - Cannot reach internet
Solid green - Network healthy
