Installing Black Lists and Call Filters for Hotel Guests
Configuration and Administration
19
Installing Black Lists and Call Filters
for Hotel Guests
For guests, you can block the dialling of particular call numbers by collecting
these together in a special black list. The black list can be created using the
menu
Telephony
:
Lists
:
Black lists
in the
Configurator
. Subsequently, assign
the black list to the user group for guests (see menu
User manager
:
User
groups
).
Additionally you can define a call filter for guests. Incoming calls which are on
the list are not put through by the system to the hotel guests. Under the menu
item
Telephony
:
Lists
:
Call filter
in the
Configurator
, you can create the call
filter. Subsequently you assign the call filter to the user group “Guest –
Checked in” (menu item
User Manager
:
User groups
).
Preventing reverse-charges calls (R-calls) connections
To hinder expensive and potentially frivolous R-call connections (e. g. call
numbers with the prefix 0800 or 00800), you can switch all calls for hotel
guests via the reception. Reception staff can then decide what to do (decline
or inform the guest).
It is also possible to block specific call numbers directly with the provider of R-
calls. For this, you will need to issue all providers with a list of destination call
numbers (e. g. the MSNs on a multi-terminal access). As this is time
consuming and must be repeated for each new provider, we recommend
instead that you configure the option
Call Distribution
in the menu
Telephony
appropriately.
Call distribution on system access
In the
Call distribution
:
Incoming DDI
menu you can associate the external
extension number of the room telephones with the internal call number of
reception. If the reception telephone is the hotel’s operator then enter a
star (*).
