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Troubleshooting

46

I have a Harmony AP Controller but 
the 802.11a Access Point does not 
automatically register with it.  The 
AP keeps booting up in 
Independent mode.

•  Confirm that the Link LED is on for both 
the AP and the AP Controller.  If the LED is 
not on, check your connection to the local 
Ethernet network.  Also, try another Ethernet 
cable.
•  Try repowering the unit.  The Access Point 
will try to contact an AP Controller during 
boot-up.  If you are using the external AC 
power supply, you should connect the AP to 
the Ethernet network before turning on the 
unit.
•  Upgrade the AP Controller’s firmware if it 
does not have version 2.1 or greater 
installed.
•  Try to manually add the Access Point as 
described in the 

Harmony Access Point 

Controller User’s Guide.

My 802.11a client adapter will not 
associate with the Harmony 
802.11a Access Point.

•  Confirm that the 802.11a client adapter is 
in range of the Access Point.
•  Confirm that the client adapter is 
operating in Infrastructure mode.
•  Confirm that the Access Point and client 
adapter have the same SSID.
•  Confirm that the Access Point and client 
adapter have the same security settings.
•  Confirm that the Access Point is either 
operating in Independent mode or 
partnered with an AP Controller.

 The Status LED is amber.

•  The Status LED will turn solid amber if the 
unit is initializing or has successfully 
initialized but could not find an AP 
Controller to partner with.
•  The Status LED will blink amber if the 
Access Point requires new firmware. Try 
upgrading the Access Point’s firmware using 
the AP upgrade tool (available with new 
firmware on Proxim’s Web site) or the 
Harmony System’s Upgrade option (see the 
Harmony AP Controller User’s Guide for 
details).

Symptom/Question

Possible Solution/Answer

Summary of Contents for Harmony 802.11a Network Adapter 802.11a

Page 1: ...Harmony Harmony 802 11a Access Point User s Guide...

Page 2: ...a third party Warranty Return Policy If you have a problem with the Harmony 802 11a Access Point please call Proxim Technical Support at 1 408 731 2640 Proxim Technical Support will assist with resol...

Page 3: ...ncluant la reconnaissance mutuelle de leur conformite Richtlinie 1999 5 EG des Europ ischen Parlaments und des Rates vom 09 M rz 1999 ber Funkanlagen und Telekommunikationsendeinrichtungen und die geg...

Page 4: ...b site at http www proxim com support 80211acertifications for a list of countries that have approved Proxim s 802 11a products This Web site also details any special requirements that govern the use...

Page 5: ...ontroller 17 Chapter 2 Installation 18 Pre installation Considerations 18 Regulatory Warnings 18 Installation 20 Mounting Instructions 22 Chapter 3 Configuration 25 Connecting to the Access Point 25 S...

Page 6: ...used in conjunction with a Harmony Access Point Controller the Harmony 802 11a Access Point is part of a wireless networking solution that supports all current and future wireless network standards i...

Page 7: ...Point Models 8550 8551 and the OpenAir Access Point Model 7550 The optional Harmony Power System Model 7562 provides DC power to Harmony APs over the unused pins of a twisted pair Ethernet cable The H...

Page 8: ...Harmony Access Point Controller with firmware version 2 0 installed although version 2 1 or greater is recommended The Product Package Each Harmony 802 11a Access Point package includes One Harmony 80...

Page 9: ...mode Model 8571 Includes two SMA antenna connectors for use with high gain antennas high gain external antennas and antenna cabling are sold separately and require profes sional installation see Impor...

Page 10: ...us LED gives information about the Access Point Status LED LED Behavior Indication Off Unit not powered on Lit solid amber Unit is initializing or is not partnered with an AP Controller Blinking amber...

Page 11: ...Rear Panel Figure 2 Harmony 802 11a Access Point Model 8569 8570 Rear Panel Ethernet Port This port connects the Access Point to your 10 100Base T Ethernet network using a straight through Ethernet ca...

Page 12: ...ss Point can accept power from a Harmony Power System which is an alternative power source to the supplied Class 2 power supply The Harmony Power System is sold separately Refer to Proxim s Web site o...

Page 13: ...te at a data rate of either 1 or 2 Mbps In 1999 the IEEE modified the 802 11 standard to support devices operating in the 5 GHz frequency band calling this new standard 802 11a 802 11a devices are not...

Page 14: ...cess Point or several Access Points can be configured to form a single wireless network over a large area allowing mobile clients to roam from one Access Point to another Connecting to a Single AP Mob...

Page 15: ...e but each should be configured with a unique independent Channel Mobile clients equipped with 802 11a wireless adapters are configured to operate in Infrastructure mode and have the same SSID and sec...

Page 16: ...SID as the Access Points that they will roam between All 802 11a Access Points and clients must have the same security settings to communicate The Access Points cells must overlap to ensure that there...

Page 17: ...er offers several additional features that are not available with the stand alone Harmony 802 11a Access Point including Management of Access Points via a Single User Interface Configure AP Default se...

Page 18: ...r greater is recommended Confirm that the AP Controller has the latest firmware version before install ing the 802 11a Access Point Pre installation Considerations Regulatory Warnings FCC Guidelines I...

Page 19: ...GHz and 5 65 to 5 85 GHz band These radar stations can cause interference with and or damage the Harmony 802 11a Access Point Models 8569 8570 and 8571 Industry Canada Guidelines Models 8569 and 8570...

Page 20: ...essionally trained personnel are qualified to install Model 8571 Model 8571 is approved for use with the following high gain antennas Patch antenna with 7dBi gain Patch antenna with 12dBi gain Omni an...

Page 21: ...k assum ing you have not disabled the Harmony System s ability to automatically detect new Access Points Refer to the Harmony Access Point Controller User s Guide for more information on how to config...

Page 22: ...o wall mount the Access Point 3 16 Drill for installations using wall mount anchors Marking Pen Phillips Screwdriver Ceiling Mount Follow these steps to mount the Harmony 802 11a Access Point on the T...

Page 23: ...NEC Wall Mount Follow these steps to wall mount the Harmony 802 11a Access Point 1 Determine the optimum location and orientation for the Access Point 2 Place the AP Mounting Disk on the mounting loc...

Page 24: ...g wall anchor or directly into the wall 6 Tighten the two screws to secure the mounting disk to the wall 7 Attach the Access Point to the mounting disk by aligning the Access Point s mounting holes lo...

Page 25: ...rk the server will assign the Access Point an IP address automatically You can find the AP s IP address by locating the AP s MAC address 12 digit ID printed on the underside of the unit in the server...

Page 26: ...mputer 6 In the Address box enter the IP Address of the Access Point such as 192 168 0 2 and press Enter 7 The Status screen of the Harmony 802 11a Access Point s Web configuration tool appears Note I...

Page 27: ...figuration screen see System Access on page 38 10 Configure the Access Point s settings as necessary or view the available statistics The configuration options and available statistics are described l...

Page 28: ...If you are experiencing a problem with your equipment a Proxim Technical Support representative may ask you to report the device s Flash Code version Physical Address A Harmony 802 11a Access Point s...

Page 29: ...e DHCP to Yes the Access Point will automatically receive a dynamic IP address If you network does not have a DHCP server set Use DHCP to Yes and the AP will use its default IP address 169 254 x y Thi...

Page 30: ...device sends a Cold Start trap to the SNMP manager The following traps are supported by the Harmony 802 11a Access Point and are sent to the configured Trap Destination IP Address when they occur Col...

Page 31: ...IP address in this field to specify the only SNMP Manager permitted access to the AP s Read Write Community A value of 0 0 0 0 means that there is no restriction any IP address can access the communit...

Page 32: ...he Access Point Note You cannot manually configure the Channel parameter for Access Points sold in Europe These Access Points dynamically select a Channel Access Points that share the same Channel sho...

Page 33: ...e 802 11a network share The SSID may be up to 32 alphanumeric characters long including spaces In an Infrastructure network the SSID must match on all Harmony 802 11a Access Points and 802 11a clients...

Page 34: ...lients roam between multiple 802 11a Access Points then you must enable WEP on all 802 11a Access Points Follow these steps to configure the WEP parameters 1 Open the 802 11a Access Point s Radio Conf...

Page 35: ...bal WEP Keys EAP authentication type is a parameter that you configure on your RADIUS server and the wireless clients Refer to Microsoft s http www microsoft com and Funk Software s http www funk com...

Page 36: ...t Repeating to disabled if you want to prevent 802 11a wireless clients that are associated with the same Access Point from communicating with each other Fragmentation The Harmony 802 11a Access Point...

Page 37: ...receives the CTS packet it sends the data packet to the receiving radio The RTS and CTS packets contain a reservation time to notify other radios that the medium is in use for a specified period of t...

Page 38: ...s no configuration option for the User Name it can be any value even blank The Password cannot exceed 12 characters and is case sensitive The password default is the word default To change the passwor...

Page 39: ...twork node Unicast Bytes Number of bytes in transmitted unicast packets Multicast Packets Number of multicast packets transmitted Multicast packets are destined for more than one network node this inc...

Page 40: ...me Check Sequence FCS No Buffers An Access Point s radio temporarily stores the packets it receives over the wireless medium before forwarding them to the Ethernet network The radio stores these packe...

Page 41: ...fer memory which only has a limited amount of space available The Access Point increments the Buffer Fails count when the buffer memory is full and the Access Point cannot receive additional packets f...

Page 42: ...llation and maintenance of local area networks and will be able to examine your needs and recommend the most cost effective solution for you whether you are installing a new network or adding on to an...

Page 43: ...antenna diversity which can improve system reliability Due to the characteristics of radio waves it is possible that one antenna may provide better performance than a second antenna installed a short...

Page 44: ...ed in a lazy circular arc away from the AP so that the first few inches are perpendicular to the antennas Use a stud finder to determine the location of studs in the wall before mount ing the Access P...

Page 45: ...r installed However the Access Point does not partner with the AP Controller Check the Access Point s IP address If you have assigned a static IP address set Use DHCP back to Yes When an AP is connect...

Page 46: ...nt adapter will not associate with the Harmony 802 11a Access Point Confirm that the 802 11a client adapter is in range of the Access Point Confirm that the client adapter is operating in Infrastructu...

Page 47: ...802 11a product line is interoperable with 802 11a compliant products from other vendors However 2X mode which achieves data rates up to 108 Mbps is only available with Harmony 802 11a products from...

Page 48: ...perable with IEEE 802 11a compliant products in 802 11a mode Warranty 1 year parts and labor return to factory LED Indicators Front Three 3 LED indicators for Power Ethernet Activity and Wireless Acti...

Page 49: ...s 48 Mbps 36 Mbps 24 Mbps 18 Mbps 12 Mbps in 2X mode Media Access Protocol IEEE 802 11a Frequency Band 5 15 5 35 GHz Models 8569 8570 5 25 5 35 GHz Model 8571 U NII frequency band Unlicensed National...

Page 50: ...165 mm x 38 mm Mounting Desk surface or wall ceiling mount UL Listed Power Supply The 802 11a Access Point requires power from either a Harmony Power System or from an external power supply The Harmon...

Page 51: ...Read Only Community to IP 0 0 0 0 unrestricted Read Write Community private Restrict Read Write Community to IP 0 0 0 0 unrestricted Trap Community trap Send Traps to IP 0 0 0 0 traps disabled Enable...

Page 52: ...Radius Server 0 0 0 0 Shared Secret blank Default Key Key 1 Key 2 Key 3 Key 4 Key 1 WEP Key Size 64 bit 128 bit 152 bit 64 bit WEP Key s 10 hexadecimal digits for 64 bit 26 hexadecimal digits for 128...

Page 53: ...phone fax e mail or mail Tel 1 800 477 6946 Toll free in the U S and Canada 1 408 731 2640 International Fax 1 408 731 3676 Web http www proxim com E mail support proxim com Proxim Corporation Attn Te...

Page 54: ...Certificate Authority CA 35 Certification 4 Channel 15 16 32 33 Clear to Send CTS 37 Cold Start Trap 30 Configuration 29 38 Configuration Parameters Overview 51 52 Connecting to the Access Point 25 27...

Page 55: ...tion 29 38 Installation 18 21 Reboot 41 Statistics 39 41 Status 28 Access Point Controller 6 8 10 17 18 21 26 29 45 Power System 12 20 Product Family Overview 7 Security Protocol 17 34 I IEEE 802 11 M...

Page 56: ...lticast Packets 39 40 Multiple AP Network 15 16 Multiple Retries 40 N National Electrical Code NEC 23 Network Configuration Parameters 29 31 Network Topologies 14 16 No Buffers 40 O Orthogonal Frequen...

Page 57: ...d RTS 37 Requests for Comments RFCs 30 Retries Exceeded 40 Roaming 15 16 Across Routers 17 RTS CTS 37 S Security Parameters 34 36 Send Rate 33 Shared Key Authentication 34 Single AP Network 14 Single...

Page 58: ...s 39 40 Use SNMP 30 User Name 27 38 V VPN Tunnel 17 W Wall Mount 23 24 Warm Start Trap 30 Warranty Information 2 Web Configuration Tool 25 41 WEP 34 WEP Keys 34 36 Dynamic 35 Windows 2000 Internet Aut...

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