For Technical Support, Call 1-800-708-6227
PowerWave 604 UserÕs Guide
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Return, Warranty, Satisfaction
Guarantee, and License Information
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RETURN POLICIES
If you received equipment (ÒHardwareÓ) from Power Computing Corporation (ÒPowerÓ) in a
damaged shipping container or if your Hardware was otherwise damaged in shipment to you,
please contact the shipper immediately. All Hardware and packaging were fully inspected
prior to shipment from Power, and you must Þle a claim with the shipper for any damages
that may occur in shipment. Retain all shipping materials. Contact Power's Customer Service
Department if you need assistance with any such claims.
Customers who did not purchase systems directly from Power Computing must contact the
dealer they purchased their system from for assistance.
Returns for Refund
To return Hardware manufactured by Power Computing Corporation and purchased under
Power's thirty-day money back guarantee, see the terms of the Customer Satisfaction
Guarantee. You must contact Customer Service for a Return Merchandise Authorization
(ÒRMAÓ) before returning the merchandise.
After your return request is received, Power's Customer Service will issue you an RMA
number, along with shipping instructions for return of the Hardware. This number is valid for
ten (10) days from the date of issuance. The Hardware must be received by Power on or
before the tenth day after issuance of the RMA number. Returns will not be accepted without
a valid RMA number written on the box.
Note:
A sample shipping label is included in the back of the manual.
Returns for Repair
In order to return Hardware for warranty or non-warranty service, you must request an RMA
by contacting Power's Technical Support or Customer Service Department.
We strongly urge you to back up all data stored on the Hardware on a regular basis and
before returning your Hardware to Power for repair; Power is not responsible for any loss of
data.
If Power Þnds defective components, materials or workmanship in your Hardware, Power
will use reasonable efforts to repair or replace the Hardware. If the Hardware is under
warranty, there shall be no charge to you for such repairs or replacement, and the Hardware
will be returned to you using the same class of service for shipping. Otherwise, Power's
standard charges for parts, labor, shipping and handling will apply.
