Polycom Viewstation 128 User Manual Download Page 126

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Troubleshooting

126

ViewStation User’s Guide

Symptom

Cause

Solution

IMUX 512 (Inverse Multiplexer)

Cannot dial remote

system in BONDING

384K calls

Call progress circles only

show blue or yellow.

Start by calling the far-site at 1x64 or

2x64K. This will verify if the primary

number is correct. If these calls complete, try

256K then 384K.

Dialing a remote site in

calls above 128K does

not work.

Call progress circles do not

turn green, or remain blue

after the first channel

connects.

Go to the call status screen. Highlight each

of the circles for each of the channels dialed.

The number dialed for each channel will be

displayed as you highlight the

corresponding circle. Make sure that the far-

site has entered the number for each of their

ISDN lines correctly. The numbers for Line 1

- Line 4 should correspond with connections

1 - 4 on the IMUX.

System will not start.

System restarts over and over

again.

Defective cable between the IMUX and

ViewStation. Check that the green lights on

each ISDN card are on and that the green

light on the top of the IMUX is on (red on

older units). The cable from the IMUX to the

ViewStation is a straight RJ-45 x RJ-45 cable.

Bad power supply.

Cannot select 112 or 128

speeds for BONDING

calls from the speed

selection icon on the

Video Phone.

Speeds do not show when

selecting the speed icon.

Add line speeds by going to the IMUX

Dialing Speeds screen.

LAN/Intranet

Cannot access

ViewStation from your PC

browser.

DHCP Client is ON and no

DHCP server is available.

Contact your network administrator.

LAN cable is connected to the

PC port.

Connect the LAN cable to the LAN port on

the rear of the ViewStation.

Bad LAN cable.

Check the light on the back of the

ViewStation. You should have a steady

green light to indicate a connection to the

LAN and a flashing orange light to indicate

LAN traffic.

There is a firewall between

your PC and your

ViewStation.

Consult your network administrator.

Your PC is on a different

subnet and there is router

between you and your

ViewStation.

Change your PC or ViewStation Subnet

mask and IP address so that they are both on

the same LAN or subnet.

System does not allow

management via the web.

Wrong password.

Enter the correct password. Note: The

default password is “admin”.

Too many managers logged

into the system.

Only two system managers are allowed at

any one time. To log everybody else out,

restart your ViewStation.

Summary of Contents for Viewstation 128

Page 1: ...ViewStation 128 512 MP USER S GUIDE ...

Page 2: ... a trademark of ADTRAN Inc All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice Patent Information The accompanying product is protected by one or more U S and foreign patents...

Page 3: ...ds directly onto the system when cleaning Always apply the liquid first to a static free cloth 5 Do not immerse the system in any liquid or place any liquids on it 6 Do not disassemble this system except as instructed in the manufacturer s instructions To reduce the risk of shock and to maintain the warranty on the system a qualified technician must perform service or repair work 7 Connect this ap...

Page 4: ...causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required However if advance notice is not practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it is necessary 6 Your telephone company may make changes in its facilities equipment opera...

Page 5: ...censes with the Documentation and Buyer shall not remove or alter any such Sublicense Agreements or any notifications or warning stickers relating thereto Buyer shall not waive amend or otherwise modify any Sublicense Agreement without VideoServer s prior consent Title to all Subject Programs shall at all times remain and vest solely with VideoServer and its licensors Buyer acknowledges VideoServe...

Page 6: ......

Page 7: ... 23 Placing and Answering Calls Placing a Manual Dial Video Call 26 Placing a Speed Dial Call 29 Adding a Telephone Call to a Video Call 31 Placing a Telephone Call 33 Adding a Video Call to a Telephone Call 34 Answering a Video Call 36 Address Book Adding An Entry to the Address Book 37 How to Place a Call From the Address Book 39 Editing an Existing Entry in the Address Book 41 How to Delete an ...

Page 8: ...necting a PC What You Need 53 Connecting to a PC on a LAN 53 Connecting a PC Directly to a ViewStation with No LAN Connection 55 Presentations Viewing a Presentation 61 Presenting Slides 63 Remote Management Accessing the ViewStation Web Page 69 Running Diagnostic Tests on a System 72 Controlling a System 73 Sending a Message to a ViewStation 73 Changing the Setup of a ViewStation 74 Remotely Plac...

Page 9: ...Line Access 99 Calling Speed and Audiovisual Quality 100 Basic Setup for the ViewStation 512 and MP 100 Initial Configuration Screens for ViewStation 512 and MP 101 ISDN Video Network 101 Auto Detect SPIDs 104 ISDN Switch 105 Main Calling Screen 106 Placing a Call with the ViewStation 512 107 Placing a Multi Point Call with the ViewStation MP 110 Customizing the Address Book 111 Setting the Viewin...

Page 10: ...Table of Contents x ViewStation User s Guide IMUX Information 122 Upgrading Your ViewStation 512 to an MP 122 Troubleshooting ISDN Information ISDN Switches 131 ISDN Errors 131 Index ...

Page 11: ... connect the ViewStation This manual will explain all the features common to the ViewStation 128 512 and MP Specific setup and configuration information for the ViewStation 512 and MP can be found in the ViewStation 512 MP section of this manual We hope you enjoy using the ViewStation What s In the Box When you unpack your ViewStation you should have the following items in the box If there is an i...

Page 12: ...bles Package labeled Optional Equipment Cables that contains eight cables Miscellaneous package that contains a hook and loop cable tie adhesive dots and three AAA batteries The ViewStation 512 and MP packages include additional components that are necessary for the connection of multiple ISDN lines These include Quad BRI inverse multiplexer Set of four RJ 45 cables ...

Page 13: ... digital audio input to the ViewStation and provides automatic gain control noise suppression echo cancellation and a mute button The practical range of the microphone pod is approximately a 25 foot 8 meter radius What You Need to Get Started To make your ViewStation fully operable you ll need an ISDN line from your service provider a television monitor and a power source ISDN The ViewStation uses...

Page 14: ...erence by connecting two monitors to your ViewStation one for video and another for displaying graphics Power Supply The ViewStation power supply supports line voltages between 100V and 240V or 50Hz and 60Hz NT 1 Device An ISDN network termination NT 1 device may be required between your ISDN line and the ViewStation If your ViewStation is not connected to an internal switchboard such as a PBX you...

Page 15: ... your QuickStart booklet as a guide and follow these steps 1 Place the ViewStation unit on top of the monitor as shown below Make sure the front lip of the unit hangs over the edge of the monitor 2 Center the microphone pod on a flat surface between the meeting participants and the ViewStation If you are using two microphone pods connect them to each other and to the ViewStation One of these micro...

Page 16: ...nnect the various cables to the back of your ViewStation For more details see your QuickStart booklet 4 Connect any extra equipment such as an additional television monitor a VCR laptop LAN telephone or document camera to the back of your ViewStation ...

Page 17: ...e side of your television monitor 6 Put the batteries in the remote control 7 Turn on the television monitor and ViewStation Make sure the television is set to video 1 or 2 The following screen allows you to select the language that you would like to see on the ViewStation Press the arrow buttons on the remote to highlight a language and then press the SELECT button on the remote to select the lan...

Page 18: ... the setup process If you want to return to a previous screen at any point use the arrow buttons on the remote to highlight the Menu icon and press the SELECT button on the remote You can also just press the MENU button on the remote How To Select Menu Items The following screen shows you how to use the remote to select items on your television monitor Press the SELECT button to go to the next scr...

Page 19: ...ected By default your system name will be your LAN host name but you can change it To access the onscreen keyboard press the SELECT button on the remote Then use the other arrow buttons to move around on the keyboard and press the SELECT button to select a letter When you are done highlight the Save icon and press the SELECT button on the remote Country On the Country screen select the country in ...

Page 20: ...ISDN line When you are finished highlight the Save icon Auto Detect SPIDs On the Auto Detect SPIDs screen enter the Service Profile ID numbers for your ViewStation If you are behind an internal phone system PBX you may not need to enter SPIDs TIP If you need to enter a dot between digits press the right arrow button on the remote NOTE If the ViewStation is unable to find your SPIDs make sure you c...

Page 21: ...ain However your previous entries are preserved If you are behind a PBX select the PBX icon since you do not need to locate SPIDs ISDN Switch On the ISDN Switch screen select the network switch Your ISDN service provider should have given you this information when you purchased the line If the SPID was automatically detected the system will bypass this screen because it found the information alrea...

Page 22: ... you turn on your ViewStation you will see a numbered icon below the Video Call icon on the main calling screen It indicates that the ViewStation is making sure your ISDN line is connected When the icon turns green the ViewStation has found your ISDN line If the icon changes to red the ViewStation was unable to find your ISDN line In this case check your ISDN connection and verify that you entered...

Page 23: ...alling screen and press the SELECT button on the remote Use the arrow buttons on the remote to select a location to call and press the SELECT button on the remote to place the call Using the ViewStation The main calling screen is the starting point for everything you do on the ViewStation If you want to place a call add an entry to your address book or check your system setup you will always start...

Page 24: ...Getting Started 24 ViewStation User s Guide ...

Page 25: ...ill display an ISDN check icon in addition to the standard icons The ViewStation checks the configuration of the ISDN line every time a user powers it on Checking the ISDN line normally takes less than a minute Once the check is complete if the ISDN is properly configured the icon will disappear If it does not disappear you should check the connection of your ViewStation and the configuration of y...

Page 26: ... outside your PBX you can program the ViewStation to dial this automatically in front of every number except those within the PBX From the main calling screen highlight the System Info icon select the Setup Diagnostics icon and then highlight the Setup icon On the System Setup screen highlight the ISDN Video icon and use the arrow buttons on the remote to scroll up to the ISDN Dialing Prefix field...

Page 27: ...get an error message If you receive an error press the INFO button on the remote for an explanation 5 When the call completes and you are using a single monitor system the party you called will appear on the screen and you will appear in the picture in picture PIP window at the lower right If you have a two monitor system the party you are calling will appear on the main monitor and you will appea...

Page 28: ...s the system will take you to the address book where you can enter the information If you select No the main calling screen will appear on your monitor You can set a maximum limit on the time users spend in a call which enables you to have more control over the use of your ISDN lines To set a limit in minutes change the Maximum Time in Call on the System Info Setup General Setup screen See the Sys...

Page 29: ...een appears Use this screen to redial the six most recently dialed numbers A site must be entered in the address book before it will appear in the Speed Dial screen 1 From the main calling screen use the arrow buttons on the remote to select the Address Book icon 2 When the Speed Dial screen appears use the numeric keypad or arrow buttons on the remote to place the call ...

Page 30: ...ote Highlight the Disconnect Video Call icon and press the SELECT button If you highlight the icon but do not press the SELECT button the call will disconnect after 60 seconds anyway 6 If the call was made with a number that is not in your address book a dialog box will give you the opportunity to add the number If you select Yes the system will take you to the address book where you can enter the...

Page 31: ...call Third party audio is only available in the United States and Canada 1 Once your video call is connected press the CALL HANG UP button on the remote and the following screen will appear Highlight the Add Speakerphone Call icon and press the SELECT button on the remote 2 When the Telephone screen appears use the numeric keypad on the remote to enter the phone number of the new party and press t...

Page 32: ...e numbers being dialed and no one ever picks up on the other end make sure that you have an analog phone line properly connected to the back of the ViewStation See your QuickStart booklet for more information 4 To disconnect from the third party press the CALL HANG UP button on the remote Then highlight the Disconnect Speakerphone Call icon and press the SELECT button on the remote ...

Page 33: ...n the remote to enter the number you want to dial If you are dialing within your PBX system you only need to dial the last four digits of the number If you want to delete a digit press the left arrow button on the remote To delete an entire phone number use the arrow buttons to highlight the Clear button on the screen 3 Press the CALL HANG UP button on the remote to place the call If you only hear...

Page 34: ...hat you can add a video call while you are in a telephone call 1 Once your telephone call is connected use the arrow buttons on the remote to highlight the Menu icon Then press the SELECT button on the remote 2 From the main calling screen use the arrow buttons on the remote to highlight the Video Call icon and press the SELECT button ...

Page 35: ... phone number use the arrow buttons to highlight the Clear button on the screen 4 To end the video call press the CALL HANG UP button on the remote Highlight the Disconnect Video Speakerphone Call icon and press the SELECT button on the remote Since you initiated the call combination with the telephone call you cannot disconnect from the call and remain in the video call To stay in both calls high...

Page 36: ...ity to add the number If you select Yes the system will take you to the address book where you can enter the information If you select No the main screen will appear on your monitor Answering a Video Call There are two different modes of answering video calls manual and auto answer To answer a call manually pick up the remote when the dialog box appears Then choose Yes to answer the call If the Vi...

Page 37: ...an existing entry deleting an entry and going back to the Speed Dial screen The address book can contain 1 000 entries Adding An Entry to the Address Book You can organize the ViewStation address book the same way you would a printed address book 1 From the main calling screen highlight the Address Book icon and press the SELECT button on the remote 2 When the Speed Dial screen appears highlight t...

Page 38: ...ered a name for this party Use the arrow buttons on the remote to go to a letter on the keyboard and then press the SELECT button on the remote to select that letter Once you are finished highlight the ENTER key and press the SELECT button on the remote If you press the SELECT button again the keyboard reappears TIP To enter a capital letter in the address book such as a second C in the name McCan...

Page 39: ...rson in this entry press the SELECT button on the remote while this field is highlighted Use the arrow buttons on the remote to select a speed and press the SELECT button on the remote Then press the down arrow on the remote to go to the next field 7 If you want this particular entry to only place telephone calls instead of video calls use the numeric keypad on the remote to enter the telephone nu...

Page 40: ...goes through 3 To end your call press the CALL HANG UP button on the remote Highlight the Disconnect Video Call icon and press the SELECT button If you stay in this screen for 60 seconds but you do not press the SELECT button the call will be disconnected TIP Address book entries can be accessed by selecting the letter on the remote control corresponding to the first letter of the name you want to...

Page 41: ...in the Address Book From the main address book screen follow these steps to edit an existing entry 1 Use the arrow buttons on the remote to highlight an entry 2 Use the left arrow button on the remote to highlight the Edit icon and press the SELECT button on the remote ...

Page 42: ...o delete one digit at a time to the left Then enter the appropriate numbers on the remote keypad and press the down arrow key as each phone number is completed Note that the ISDN Number requires that you enter both of the phone numbers assigned to the ISDN line 6 Highlight the Speed field and press the SELECT button Use the up and down arrow buttons to select a calling speed 7 To save the changes ...

Page 43: ...a icon facing toward the far site will appear in the top right corner of the main monitor Select another local camera Press NEAR twice to bring up icons for all of the connected local cameras Then use the arrow buttons to highlight the appropriate icon Some icons appear regardless of the connection or availability of cameras Refer to your QuickStart booklet to verify the connection of auxiliary de...

Page 44: ... cameras if the far site system supports far site camera control To set a preset 1 Use the NEAR or FAR buttons on the remote to select the near or far site camera to set 2 Position the camera by using the arrow buttons and the ZOOM control on the remote 3 Press SELECT 4 A message Press 0 9 to store a preset will appear on the main monitor 5 Press one of the number buttons on the remote control to ...

Page 45: ...al seconds of continuous speech to locate the speaker After that it will pick out the position quickly unless of course they have moved The main camera can also track to preset positions 1 To have the camera move to whoever is talking press the AUTO button once A camera icon with a motor attached will appear in the upper right corner of the main monitor 2 To set the camera to track to camera prese...

Page 46: ...an tilt or zoom the camera Backlight Compensation If your room appears too dark on the television monitor you can use the ViewStation to brighten the foreground 1 From the main calling screen go to the System Info Setup Video Camera screen 2 Use the arrow buttons on the remote to select the Yes or No button in the Backlight Compensation field If you select Yes the ViewStation will make the backgro...

Page 47: ...on the remote or the microphone pod Notice that the red light on top of the microphone pod is illuminated The far and near sites will be alerted that mute is turned on when the Mute icon appears in the bottom left corner of the television screen Positioning Microphone Pods The microphone pod should be placed slightly in front of the meeting participants and the ViewStation on a flat surface Since ...

Page 48: ...Camera and Sound 48 ViewStation User s Guide ...

Page 49: ...nce using the snapshot feature of the ViewStation To send a live snapshot or image 1 Press the SNAPSHOT button on the remote control 2 Select a camera See the Camera and Sound section of this manual for more information about selecting a camera or changing the default camera 3 Position and zoom the camera as required Snapshots ...

Page 50: ... again to send the image to the far site TIP To preview your snapshot without sending the live video to the far site press the SNAPSHOT button once then press 1 2 or 3 for your desired camera source You will see a live preview of the input selected The far site will still see you ...

Page 51: ...a single monitor system the slides will appear on the main screen but the far site will appear in the picture in picture PIP window A second television monitor enhances the videoconferencing experience Using a VCR You can use a video cassette recorder VCR to record your videoconference or to present recorded material as part of your videoconference The VCR will record whatever appears on the near ...

Page 52: ...ocument camera icon on the screen and press the NEAR button on the remote again to remove the camera icon Using a ShowStation IP With ShowStationIP meetings can be much more productive There is no need to print transparencies or send faxes out before a meeting The ShowStation IP allows you to project any type of document or Microsoft Office file in big screen format and share it with any location ...

Page 53: ...orer 3 02 or 4 0 recommended or Netscape 4 5 Connecting to a PC on a LAN To connect your ViewStation to a PC that is on a LAN follow these steps 1 Make sure you have a LAN cable connected from the local area network in your building to the rear orange connector on your ViewStation See your QuickStart booklet for details 2 Your PC may be connected to a node on your LAN or to the rear blue connector...

Page 54: ...ViewStation by turning it off then on again Go to the System Information screen You should see your system s IP address If the IP address displays waiting the ViewStation did not get an address from a server on your LAN Check the LAN connection and try again The green light on the connector should be illuminated and the yellow light should be blinking 9 Start Internet Explorer on your PC Enter the...

Page 55: ...to Server Your ViewStation will now act as a server in that it will provide IP addresses to one or more PCs 4 Restart your ViewStation by turning the power off then on again 5 Go to the System Information screen You should see an IP address of 1 1 1 2 which is the IP address of your ViewStation 6 Go to your PC and right click with the mouse on your Network Neighborhood icon in Windows 95 CAUTION D...

Page 56: ...ewStation User s Guide 7 Right click on Properties 8 The Network box appears Select the Configuration tab and then select TCP IP There may be more than one so choose the one for your LAN adapter and not your dial up adapter ...

Page 57: ...y the properties of TCP IP and then select the IP Address tab Make sure the Obtain An IP Address Automatically button is selected Then click on OK 10 Restart your PC 11 From the main calling screen of the ViewStation highlight and select the System Info icon to verify your IP address ...

Page 58: ...Internet Explorer 3 02 or 4 0 and under the View menu select Internet Options and then Security It defaults to medium which is the setting it should be in to communicate with the ViewStation Click on OK 13 Enter the ViewStation s IP address in the address field of the browser ...

Page 59: ...Connecting a PC 59 ViewStation User s Guide 14 The Welcome web page will appear in the web browser on your PC ...

Page 60: ...Connecting a PC 60 ViewStation User s Guide ...

Page 61: ...tion of this manual Viewing a Presentation The ViewStation has an embedded web server that allows you to use your PC to participate in a presentation taking place during a videoconference To view a presentation follow these steps 1 On your PC access the internet by dialing into your ISP Then open Internet Explorer 3 02 4 0 or Netscape 4 5 2 In the address field enter the IP address of one of the V...

Page 62: ...Presentations 62 ViewStation User s Guide 3 The Welcome web page will appear 4 Click on the View a Presentation icon and the slides will appear ...

Page 63: ...PC open Internet Explorer 3 02 4 0 or Netscape 4 5 2 In the address field enter the IP address of the ViewStation that you will display the slides on To find the IP address of the ViewStation press the MENU button on the remote The IP address can be found on the System Info screen NOTE Make sure your browser is configured to accept cookies ...

Page 64: ...Presentations 64 ViewStation User s Guide 3 The Welcome web page will appear ...

Page 65: ...Presentations 65 ViewStation User s Guide 4 Click on the Select a Presentation icon and the following web page will appear ...

Page 66: ...shed for the videoconference Then click on OK If the security of your browser is set to high you will not be able to bypass the password If this occurs change the security level to low in your web browser 6 Click on the Please Press Here to Select a Presentation button 7 The following window that contains the information on your hard drive will appear Select your presentation and click on the OPEN...

Page 67: ...ttons on the remote to move backward and forward through your presentation To go to the beginning of the presentation press the up arrow button on the remote To go to the end press the down arrow If you want to go from viewing a slide to viewing its thumbnail press the MENU button on the remote Press SELECT on the remote to return to live video If you press the SLIDES button you can select another...

Page 68: ...Presentations 68 ViewStation User s Guide ...

Page 69: ...he ViewStation Web Page From the main calling screen of your ViewStation you can highlight the System Info icon to find the IP address of the unit You will use the IP address to manage the ViewStation from a PC Type it into the Address field of the web browser on your PC This is the same place you would type a web address to access a website Instead you are accessing a ViewStation NOTE Internet Ex...

Page 70: ...Remote Management 70 ViewStation User s Guide The following Welcome web page will appear in your browser ...

Page 71: ...t icon and the following Manage System web page will appear If you are prompted for a user name enter admin This is the default If you want to add a password for the unit when someone accesses it from the web go to the System Info Setup Security screen on the ViewStation and enter a password ...

Page 72: ...e System icon on the left side of the page the following web page will appear Click on the icon of the test you want to run and the web page for that test will appear The tests that you run on the ViewStation from your PC occur in real time See the System Information section of this manual for more information about the types of diagnostic tests you can run The web page contains the same diagnosti...

Page 73: ...information about the buttons on the remote control Sending a Message to a ViewStation From the System Diagnostics web page you can click on the Send Message icon on the left side of the page to send a message to a ViewStation When the Send a Message web page appears type in your message and click on the Send Message button A yellow notepad will appear on the screen of the ViewStation with your me...

Page 74: ...p System icon on the left side of the Manage System web page the following web page will appear Click on the setup icon that you want to change and the web page for that feature of the system will appear See the System Information section of this manual for more information about the different setup options ...

Page 75: ...all manually or you can select a number from the onscreen address book that resides on the ViewStation you are connecting to If your ViewStation has multi point capabilities you will see two address books If the ViewStation is in a call you will see streaming video snapshots one frame a second of sites in the call on your PC screen This includes the site of the ViewStation at the IP address you co...

Page 76: ...Remote Management 76 ViewStation User s Guide ...

Page 77: ...e two ViewStations two ShowStations with LAN cards and an RJ 45 cable Follow these steps to connect and use this configuration 1 Use the ViewStation s blue tipped cable to connect the ShowStation s LAN card to the LAN port of the ViewStation You can also connect the ShowStation and ViewStation to the same local area network 2 Find out the name of the ShowStation Click on the Toolbar icon on the ma...

Page 78: ...ce a video call between the two ViewStations If you do not know how to place a video call see the Placing and Answering Calls section of this manual 7 When the ViewStations connect the ShowStations will synchronize with one another automatically Once they connect a whiteboard will appear on the ShowStations LCD displays It will take approximately 30 seconds for the whiteboard to appear once the vi...

Page 79: ...e information NetMeeting data is transmitted from ViewStation to ViewStation via the network ISDN etc and is displayed on the PC at each site The bandwidth used is dynamically allocated so that when NetMeeting is not sending data the bandwidth used returns to the video data To access NetMeeting 1 Open Internet Explorer 3 02 4 0 or Netscape 4 5 on your PC and enter the IP address of the ViewStation...

Page 80: ...dress field enter the IP address of the ViewStation that is connected to your PC Do not enter the address of the remote PC or NetMeeting will attempt to connect to that PC via your LAN or the internet and not the H 320 conference For easy reference the IP address of the ViewStation is provided on the How to Start a NetMeeting Call web page or on the System Info screen of your ViewStation 5 During ...

Page 81: ... to the system you want to upgrade Make sure you have software version 4 0 on the system you are downloading from 2 Write down the passwords that appear on the System Info Setup Security screen 3 Go to the System Info Setup Software Hardware Update screen highlight the Start icon and press the SELECT button on the remote 4 Enter the passwords that you wrote down in Step 2 highlight the Start icon ...

Page 82: ...polycom com and choose a software version The SoftUpdate exe file will be downloaded onto your computer It contains the SoftUpdate application and a ReadMe file If you do not have internet access your reseller can supply you with the application 3 Use the WinZip application on your PC to extract the condensed files inside SoftUpdate exe You will be asked where you want to put the files Make sure y...

Page 83: ... it here Click on the OK button if you don t have one 8 SoftUpdate will locate your ViewStation on the network and provide the basic information In the Update section of the screen select the software to be downloaded Then choose the version of ISDN you need To retain your existing address book and files check the appropriate boxes Then click on the SAVE button ...

Page 84: ...software upgrade process the following screen will appear 10 As the software is being upgraded you will be informed of its progress When it is finished click the OK button and you are done 11 Print the ReadMe First file It contains information that may not be included in this manual ...

Page 85: ...s Follow these steps to run them from the ViewStation 1 From the main calling screen use the arrow buttons on the remote to go to the System Info Setup Diagnostics Diagnostics screen From here you can check the status of your network the rate of your video signal the status of an existing video call the color contrast on your monitor the sound coming from your ViewStation the near end loop far end...

Page 86: ... Statistics The Network Statistics screen describes the video and audio protocols and the speeds at which your call will travel over the network and to the party you are calling You can also check the status of your call TIP To run diagnostics during a video call press the MENU button on the remote The main calling screen will appear When you are finished diagnosing your system press the CALL HANG...

Page 87: ...d video is coming in and going out during a call Call Status The Call Status screen allows you to determine if one of the far site s ISDN channels consistently fails to connect If you highlight one of the call progress indicators the ISDN number for that channel will appear You can compare this number with the number you dialed to reach the far site or you can check for a malfunctioning channel ...

Page 88: ...colors Press any button on the remote to return to the Color Bar screen Then highlight the Menu icon to return to the Diagnostics screen Audio The Generate Tone screen allows you to test the volume and cables of your monitor If you generate this tone while you are in a call the far site will hear it as well To generate a tone press the SELECT button on the remote To stop the tone press any button ...

Page 89: ...d Loop The Near End Loop screen allows you to test the encoder decoder of your unit This can help you diagnose a problem with a video call If you send a near end loop during a call the far site will see a loop of themselves Press any button on the remote to stop the loop When you are finished highlight the Menu icon to return to the Diagnostics screen ...

Page 90: ...t the Menu icon to return to the Diagnostics screen Reset System The Reset System screen is used to clear existing system configurations Resetting the system erases your admin password and all user settings except your address book entries Before you can reset your system however you must enter the serial number of your ViewStation This prevents the casual user from performing an unintentional res...

Page 91: ...een Highlight an icon for the details about a certain aspect of your ViewStation To make changes to your setup use the arrow buttons on the remote to highlight a particular field and press the SELECT button to change it 2 To go back to the Setup screen use the arrow buttons on the remote to highlight the Menu icon and then press the SELECT button 3 To return to the main calling screen at any time ...

Page 92: ...ount of time in video calls which gives you more control over the use of your ISDN lines you can set it here Or if you want to answer incoming video calls manually you can turn off Auto Answer ISDN Video The ISDN Video screen contains information that the ViewStation will need when placing a call If you have to dial a 9 to make a call outside of your PBX the ViewStation will do it automatically ea...

Page 93: ...ient should be selected in the DHCP field if DHCP is available If you are connecting the ViewStation directly to a PC that isn t on a network then Server should be selected in the DHCP field See the Connecting a PC section of this manual for details CAUTION Do not select Server if your ViewStation is on a LAN with other computers If you do the ViewStation will provide IP addresses to the other com...

Page 94: ...e name of the person who set up your ViewStation If you have a problem that you cannot solve they may be able to help you Data Conferencing If you have a ShowStation document camera connected to your ViewStation the Data Conference screen will display its IP address See the Data Conferencing section of this manual for more information ...

Page 95: ... You can adjust the volume of the sounds that the ViewStation makes when you select an object on the screen with the remote control Video Camera The Video Camera screen allows you to change the number of television monitors in your system in case you go from a single monitor system to a dual monitor system Camera Direction allows you to select which direction the camera moves when the left and rig...

Page 96: ... all times or only when the ViewStation needs to display the basic setup elements Backlight Compensation better illuminates meeting participants in situations with bright backgrounds Far Control of Near Camera enables or disables the far site from controlling the near site s camera Security The Security screen contains the password that gives you remote access to your ViewStation You are not requi...

Page 97: ... you may be asked for this information See the Upgrading Software section of this manual for details about upgrading the software on your ViewStation The System Options screen contains information that enables MP features on your ViewStation and indicates that the feature has been enabled For more information about the ViewStation MP see the ViewStation 512 MP section of this manual ...

Page 98: ... the video in your calls and the version of your microphone The Update screen can only be accessed if you are in a video call and trying to update another ViewStation s software over a LAN It contains the passwords that also appear on the Security screen For more information about upgrading your ViewStation software see the Upgrading Software section of this manual ...

Page 99: ...bles The ViewStation MP has all the features and functionality of the ViewStation 512 In addition the ViewStation MP also has an embedded four port MCU that allows you to conduct multi point videoconferences with up to three other sites Multi Line Access The ViewStation 512 and MP allow you to connect with as many as four ISDN lines allowing configurable operating line speeds of up to 128K per lin...

Page 100: ...uctions in the ViewStation 512 MP QuickStart booklet or the Getting Started section of this manual to install your unit The ViewStation 512 and MP vary from the ViewStation 128 with the following additional equipment IMUX Module The ViewStation 512 and MP use the included external IMUX module to connect up to four ISDN lines to the videoconferencing unit The IMUX module allows multi line ISDN conn...

Page 101: ...figuration Screens for ViewStation 512 and MP When your ViewStation is initially powered up or is reset from the Reset screen the system walks you through entering the required basic operational parameters Refer to the Getting Started section of this manual for more information about the following screen which appear on all models of the ViewStation Welcome Screen Select Menu Screen System Name Sc...

Page 102: ...nformation icon and press the SELECT button on the remote to configure your IMUX module Highlight and select the Numbers icon to go to the ISDN Video Numbers screen Use the numeric keypad on the remote to enter the area or STD code and the ISDN numbers assigned to your ViewStation ...

Page 103: ...ormally channels are dialed in parallel The Dialing Speeds screen allows you to specify the dialing speeds that will be available when you place a call Use the arrow buttons on the remote to highlight the box to the right of each speed and press the SELECT button to select a speed Once a speed is selected a red checkmark will appear ...

Page 104: ... use the and buttons on your remote to move the slider Changing the audio bars has no effect during a call Auto Detect SPIDs This screen appears only if you selected United States or Canada as your country on the country screen Highlight the Start icon and press the SELECT button on the remote This initiates a process for automatically detecting the SPID Service Profile Identifier numbers associat...

Page 105: ...D numbers ISDN Switch On this screen you specify what type of switch your ISDN line is on If the Auto Detect SPID procedure detects the ISDN switch type the system will bypass this screen otherwise you must enter this manually If you do not have this information at hand it can be obtained from your ISDN provider NOTE If the ViewStation is unable to find your SPIDs make sure you connected and enter...

Page 106: ...wStation 512 and MP checks the configuration of the ISDN lines every time you power them on Checking each ISDN line normally takes less than a minute As the ViewStation 512 or MP confirms each line another line indicator will appear on the ISDN check icon Once the first ISDN line line 1 connects you can make a call Once the check is complete if the ISDN lines are properly configured the icon will ...

Page 107: ...on on the screen and press the SELECT button or the CALL HANG UP button To clear part of an entry from the right press the left arrow once for each character you wish to delete 2 If you are calling with a single number skip to step 4 3 To enter the second number For an ISDN number one digit greater than the first press the RIGHT arrow button to enter that number then skip to step 5 For an ISDN num...

Page 108: ...ation settings can also affect the speed settings available for making a call 5 Press the SELECT button or the CALL HANG UP button to place the call 6 As the call connection approaches completion the circular call progress indicators on the lower left of the screen will change from blue to green Two call progress indicators will appear for each available line If the call cannot connect an error bo...

Page 109: ...tically after 60 seconds If the call was manually dialed to a number that does not appear in the address book you will be given an opportunity to enter the name and number from the call into the address book If you answer yes you will go to the screen for adding a new entry to the address book with the number from that call already entered and you can finish filling out the entry If you answer no ...

Page 110: ... and change the speed of your call if necessary All multi point calls must be connected at the same speed Then press the CALL HANG UP button on the remote to place the call The number of call progress indicators indicates the number of ISDN channels that are used in this call Use the following table as a guide for multi point call speeds Number of ISDN Lines Total Number of Sites in Call Speed of ...

Page 111: ...ulti point video calls by creating multi site entries in your address book This enables you to call up to three sites at the touch of a button To create this type of entry follow these steps 1 From the main calling screen highlight the Address Book icon and press the SELECT button on the remote 2 When the Speed Dial screen appears highlight the Address Book icon and press the SELECT button on the ...

Page 112: ...ng in this entry You cannot enter any other information on this screen until you have entered a name for this meeting To use the keyboard use the arrow buttons on the remote to go to a letter and then press the SELECT button on the remote to select that letter Once you are finished highlight the ENTER key and press the SELECT button on the remote If you press the SELECT button again the keyboard r...

Page 113: ...dd up to three other parties to your multi point meeting depending on the speed of the call Scroll down to the first entry and press the SELECT button on the remote To add sites to the meeting select the New icon which will take you to the address book list NOTE Multi point calls from the address book will be placed at this speed The system ignores the speed that is entered for the individual site...

Page 114: ...even during a call These viewing modes are called Automatic mode Discussion mode and Presentation mode The default mode is Automatic mode which switches between Discussion and Presentation mode automatically depending on the conversation style of your meeting Automatic Mode In Automatic mode the system determines the optimal viewing mode based on the interaction between the sites If there is more ...

Page 115: ... site will appear full screen on each monitor and the near site will be in the picture in picture on the main monitor Presentation Mode In Presentation mode also called voice activated switching the person who is speaking will appear full screen to the far sites If you are using a single monitor system the speaker or presenter will appear full screen on your monitor Your picture will automatically...

Page 116: ...oint call press the MENU button to go to the main calling screen 2 Go to Setup Diagnostics Setup Network and press the SELECT button on the remote for the Network screen 3 Use the arrow buttons to highlight the Multi Point Setup icon and press the SELECT button 4 Select Discussion Presentation or Automatic mode 5 Press the MENU button on the remote to return to the previous menu or press the CALL ...

Page 117: ...he speeds at which your call will travel over the network and to the party you are calling You can also check the status of your call Advanced Network Statistics The Advanced Network Statistics screen contains information about the status of each call in your multi point videoconference NOTE Low speed data LSD protocol information is only available in a point to point call ...

Page 118: ...t channel will appear You can compare this number with the number you dialed to reach the far site or you can check for a malfunctioning channel Audio The Generate Tone screen allows you to test the volume and cables of your monitor If you generate this tone while you are in a call the far site will hear it as well To generate a tone press the SELECT button on the remote To stop the tone press any...

Page 119: ... Loop The Near End Loop screen allows you to see how a far site would see and hear you This can help you diagnose a problem with a video call If you send a near end loop during a call the far site will see a loop of themselves Press any button on the remote to stop the loop When you are finished highlight the Menu icon to return to the Diagnostics screen ...

Page 120: ...ote Then highlight the Menu icon to return to the Diagnostics screen Reset System The Reset System screen is used to clear existing system configurations Resetting the system erases your admin password and all user settings except your address book entries Before you can reset your system however you must enter the serial number of your ViewStation This prevents the casual user from performing an ...

Page 121: ...r MP at anytime To make changes select the System Info icon from the main calling screen and then select the Setup icon The following screen will appear which contains the configuration information for your ViewStation To change the configuration of your Quad BRI IMUX module go to the System Setup Network ISDN Video Network screen ...

Page 122: ...to reconfigure the way your calls are placed Upgrading Your ViewStation 512 to an MP To upgrade your ViewStation you must get the MP upgrade software from your reseller Once you have the software go to the System Info Setup Hardware Software Upgrade screen and enter your software key See the Upgrading Software section of this manual for more information ...

Page 123: ...itting from thespeaker ViewStation connected to the wrong audio input on the monitor Make sure the ViewStation audio output lead s are connected to the same input connector s that have been selected on the monitor Far siteis muted Look for the far siteMute icon Ask thefar site to unmute themselves Too many network line errors Disconnect call and reconnect later Audio clipping at far site when usin...

Page 124: ...erky Only one 64K channel is connecting in yourcall Check the ISDN number of the far site Ask thefar site to call your site Lots of motion in the picture you are receiving A background with less motion will provide a better smoother video picture Camera voicetracking doesnot work Camera tracking was turned off by near or far site Camera tracking is turned off when the near orfar site move your cam...

Page 125: ...gto a PBX Connect the ViewStation directly to the PBX S T connection You may need to use an ISDN terminating resistor on the ISDN linebetween your ViewStation and the PBX Your ISDN lineis provisioned incorrectlyby yourservice provider The ViewStation will auto detect SPIDS forabout 85 of all United States and Canadian switches The ViewStation was not able to detect your SPID Check that your ISDN l...

Page 126: ...from the IMUX to the ViewStation is a straight RJ 45 x RJ 45 cable Bad power supply Cannot select 112 or 128 speeds for BONDING calls from the speed selection icon on the Video Phone Speeds do not show when selecting the speed icon Add line speeds by going to the IMUX Dialing Speedsscreen LAN Intranet Cannot access ViewStation from yourPC browser DHCP Client is ON and no DHCP serveris available Co...

Page 127: ...a presenters disconnect Snapshots and presentations can not be viewed though thePC has access to the main web page of the ViewStation Too many viewers logged in The ViewStation supports up to 15 viewers via the web browser in a point to point call up to10 viewers in a 3 way call and up to 8 viewers in a 4 way call Haveextra viewersdisconnect Change the slide viewing password on the Security screen...

Page 128: ...tation The system is in a call This is normal Green light appears on the front on the ViewStation The system is not in a call This is normal Cannot enterthe System Setup Menus System is password protected Password has been forgotten Go to Diagnosticsmenu and perform a system reset Thiswill erase all yoursystem settings except for youraddress book You may then enter a new password in the Security m...

Page 129: ...mbers have been correctly entered into the ViewStation The following are sample NT 1 settings For more detailed diagnostic information see the manual that was shipped with your particular NT 1 device On an ADTRAN NT 1 ACE ISDN termination unit you should see the following status lights when your ISDN lines are properly connected The dip switches should be set as follows NOTE If you are outside the...

Page 130: ...nected The dip switches should be set as follows On an Alpha Telecom AT1 UT620F you should see the following status lights when your ISDN lines are properly connected The dip switches should set as follows Status SC ACT LB LP RP RPR ON ON OFF ON OFF OFF Switches 1 2 3 4 ON ON ON ON Status Power ST U Back ON OFF OFF Switches 1 2 3 4 ON ON OFF ON ...

Page 131: ...nada None ISDN Errors Code Cause Definition 1 Unassigned number The switch received thesent ISDN numberin the correct format however no destination equipment uses the number 2 No route to specified transit network The ISDN exchange can not recognize the intermediatenetwork through which to routethecall 3 No route to destination The destination addressis not serviced by the intermediate network thr...

Page 132: ...sage generated the status message 31 Normal unspecified A normal hasoccurred with no standard cause applying No resulting action is required 34 No circuit channel available The call can not be taken because no appropriate channel is available to establish the connection 38 Network out of order Thenetwork is not functioning correctly and this condition may persist for an extended period The call ca...

Page 133: ...ubscription problem 81 Invalid call reference value The remote equipment received a call with a call reference that is not currently in useon theuser network interface 82 Identified channel does not exist The receiving equipment is requested to usea channel that is not activated on theinterface for calls 83 A suspended call exists but this call identity does not The network received a call resume ...

Page 134: ...cognized This isusually due to a D channel error If thiserror occurs systematically report it to yourISDN service provider 100 Invalid information element contents Theremote equipment received a messagethat includes invalid information in the information element This isusually due to a D channel error 101 Message not compatible with call state The remote equipment received an unexpected message th...

Page 135: ... video calls 36 how to place one 26 multi point 110 placing a telephone call 33 placing calls over the web 75 speed dialing 29 status of ViewStation 512 and MP video calls 118 with the ViewStation 512 and MP 107 calls limiting amount of time used 28 cameras automatic voice tracking 45 to camera presets 45 to far site camera presets 46 backlight compensation 46 controlling 43 pan tilt and zoom 44 s...

Page 136: ...5 126 127 128 errors ISDN 131 H hardware setup information 98 I IMUX definition 99 IMUX information 102 ISDN checking the setup of your lines 92 error codes 131 line connection indicator 22 25 106 NT 1 connections 129 switch information 131 using ISDN to upgrade ViewStation software 81 K keyboard used in the address book 38 L LAN definition 53 LAN to ViewStation connection 16 LAN using the LAN to ...

Page 137: ...encing 94 general setup 92 hardware 98 ISDN video network 92 LAN intranet 93 security 96 SNMP 94 software and hardware 97 system options 97 telephone and audio 95 update information 98 video and camera 95 setup and connection additional equipment 16 cable diagram 16 changing the setup from the web 74 checking the setup of a ViewStation 512 and MP IMUX information 122 checking the setup of a ViewSt...

Page 138: ...iagnostics 85 troubleshooting 85 troubleshooting 123 124 125 126 127 128 V VCR to ViewStation connection 16 VCR using 51 video call status of the call 87 video calls adding a telephone call 31 answering 36 manual dialing 26 multi point calls 110 placing calls over the web 75 setting a time limit 28 speed dialing 29 locking in a number 30 status of ViewStation 512 and MP calls 118 with the ViewStat...

Page 139: ...ssing 69 changing the setup of a ViewStation 74 controlling a system from the web 73 Dial a Video Call web page 75 General Setup web page 74 Manage System web page 71 placing calls from the web 75 remote diagnostics 72 sending messages to a ViewStation 73 Welcome web page 70 ...

Page 140: ...Index 140 ViewStation User s Guide ...

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