Polycom SoundPoint IP 670 User Manual Download Page 103

Page: 103 / 126

6 - 1

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve

any problems you might encounter when you use your SoundPoint IP 670

phone. The tables in this chapter list possible trouble symptoms, the likely

causes of these problems, and the recommended corrective actions to take.

•

Power and Startup

•

Controls

•

Access to Screens and Systems

•

Calling

•

Displays

•

Audio

•

Productivity Suite

To obtain more detailed troubleshooting information, you can access certain

menus on your phone that test your phone hardware. For more information,

see

Testing Phone Hardware

on page

6-9

If you require additional assistance, contact your system administrator.

Summary of Contents for SoundPoint IP 670

Page 1: ...SIP 3 2 July 2009 1725 12679 001 Rev C User Guide for the Polycom SoundPoint IP 670 Phone ...

Page 2: ...ies or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty...

Page 3: ...ell be sure to read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 670 phone You can also find this information at http www polycom com support voicedocumentation Changes to This Guide The following sections are new for this edition Information Status on page 1 14 Changing the Soft Key Label Color on page 2 10 Major updates have occurred to...

Page 4: ...User Guide for the SoundPoint IP 670 Desktop Phone iv ...

Page 5: ...tion Status 1 14 Using a USB Device to Record Calls 1 15 Cleaning the LCD Glass 1 16 2 Customizing Your Phone 2 1 Configuring Basic Settings 2 2 Changing the Appearance of Time and Date 2 2 Changing the Display Contrast 2 3 Changing the Backlight Intensity 2 4 Enabling the Headset Memory Mode 2 6 Selecting the Correct Headset for Electronic Hookswitch 2 7 Selecting the Ring Type 2 7 Changing the L...

Page 6: ...atures of Your Phone 3 1 Placing Calls 3 2 Answering Calls 3 4 Ending Calls 3 7 Redialing Numbers 3 8 Placing Calls on Hold 3 8 Hosting Conference Calls 3 9 Setting Up Conference Calls 3 10 Managing Conferencing Calls 3 12 Adding Parties to Conference Calls 3 14 Joining Conferences 3 16 Splitting Conference Calls 3 16 Ending Conferencing Calls 3 16 Transferring Calls 3 17 Forwarding Calls 3 19 Ena...

Page 7: ...Expansion Module 5 1 Parts List 5 2 Connecting the SoundPoint IP Color Expansion Module 5 3 Features of the SoundPoint IP Color Expansion Module 5 4 Adjusting the Display Contrast 5 5 Adjusting the Backlight 5 5 Placing Calls 5 5 Answering Calls 5 6 Assigning Speed Dial Keys 5 6 Using the Busy Lamp Field 5 8 6 Troubleshooting Your Phone 6 1 Power and Startup 6 2 Controls 6 3 Access to Screens and ...

Page 8: ...User Guide for the SoundPoint IP 670 Desktop Phone viii ...

Page 9: ...ology the SoundPoint IP 670 features a future proof dual port Gigabit Ethernet switch for seamless integration with a computer or desktop server For organizations with existing GigE deployment the SoundPoint IP 670 delivers unobstructed high speed access to data and productivity boosting data and applications For organizations with plans to migrate to GigE the SoundPoint IP 670 protects investment...

Page 10: ...ansion Module on page 5 1 If you require additional information or assistance with your new phone contact your system administrator Parts List The following components are included in your SoundPoint IP 670 phone package Polycom SoundPoint IP 670 phone handset and handset cord Directories Applications Conference Transfer Redial ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Menu Messag...

Page 11: ...ribes how to assemble your SoundPoint IP 670 phone These topics include Connecting Network and Power Source Connecting the Handset and Optional Headset Attaching the Base If your phone is already assembled go directly to Features of Your Phone on page 1 9 Connecting Network and Power Source You have two options for network and power source connections Your system administrator will advise you on w...

Page 12: ...the wall or hub switch device port 2 Connect the DC plug on the power adapter to the DC 48V jack marked on the phone 3 Connect the country specific AC cord to the power adapter Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a PoE IEEE 802 3af compliant switch or hub PC Connection optional Power Adapter 48V DC LAN Port ...

Page 13: ...n the in line power switch Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone PC Connection optional IEEE 802 3af compliant PoE Hub Switch terminal or middpan ...

Page 14: ...670 phone in one of two ways As a desk mount As a wall mount Handset Headset optional For information on supported headsets go to http www polycom com support voice soundpoint_ip VoIP_Technical_Bulletins_pu b html and look for Technical Bulletin 37477 Headset Compatibility List Note The wall mount is not included in SoundPoint IP 670 package Contact your system administrator if you require one ...

Page 15: ... To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Align the two protrusions on the bracket with their corresponding holes in the phone 3 Snap them together to lock the base to the phone ...

Page 16: ...back of the phone remove the key located behind the hookswitch and reposition it so that the end tab at a 450 angle is facing up 3 With mounting tab of the base unit facing up fasten the base unit to the wall mount using wall anchors not included Note The wall mount is not included in SoundPoint IP 670 package Contact your system administrator if you require one ...

Page 17: ... use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you use your phone you or your system administrator will have to register it For detailed information on how to register your phone after you install it refer to Quick Tip 44011 Registering Standalone SoundPoint IP SoundStation IP and Polycom VVX Phones at http www polycom com usa...

Page 18: ...l directories and call lists Access to special applications contact system administrator Allows connection with multiple other parties for a conference Transfer of current call to third party Dials most recently dialed party Access local your phone and global your organization features Access and manage text and voice messages Cancels ringing and directs incoming calls to your voice mail if suppor...

Page 19: ...or resumes a held call 11 Speaker For ringer and hands free audio output 12 Soft Keys These keys are automatically labeled to identify their context sensitive functions 13 Graphic Display Shows information about calls messages soft keys time date and other relevant data Caller display information first party second party number of calls Information status line Popup text for example network errors...

Page 20: ...s Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing green The call is held by the other party Flashing red The call is on hold Solid red The line is busy remotely shared lines 16 Hookswitch Item Description ...

Page 21: ...n the graphic display and represent Icon Description Registered line solid Registered shared line Unregistered line outline Voice mail Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb Conference Presence Busy Lamp Field BLF ...

Page 22: ... 222 When in text entry mode the title will show whether keys will generate digits 1 upper case A or lower case a characters use the 1 A a soft key to change and whether keys will generate ASCII Latin Cyrillic Katakana or Unicode characters use the Encoding soft key to change Information Status The top line of the screen or graphic display shows status information It appears as a scrolling list if...

Page 23: ...Time and date text The following figures provide some examples Using a USB Device to Record Calls If the Call Recording and Playback feature is available and you plug a removable USB device into the USB port on your SoundPoint IP 670 you can record active calls on your phone ...

Page 24: ...the glass with a clean lint free cloth Fingerprints tend to show up more obviously on the color LCD Note Wait until the USB device removed message disappears before plugging in another USB device If you plug in a new USB device before the message disappears it will not be recognized Polycom recommends that you do not remove the USB device while recording The file being recorded at that time will b...

Page 25: ... Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 670 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To read about the phone s advanced features refer to Using the Adva...

Page 26: ...ce of Time and Date The time and date appears on the graphic display of the SoundPoint IP 670 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You can select from various formats for the time and date display Select and set options that are right for you You can also disable the ti...

Page 27: ... to the idle display Changing the Display Contrast To adjust the contrast on the display to a comfortable level 1 Press 2 Select Settings Basic Contrast 3 Press the Up or Down soft keys to increase or decrease the display contrast 4 Press the Ok or Cancel soft keys to accept or cancel changes 5 Press to return to the idle display Note You can also use the volume keys to increase or decrease the di...

Page 28: ...hat the backlight levels between them are incompatible you can modify the maximum backlight intensity on a unit by unit basis This allows you to match all Expansion Module backlights to an overall consistent level For more information refer to Using the SoundPoint IP Color Expansion Module on page 5 1 The Backlight On intensity applies for the following events Any key press Hookswitch release Inco...

Page 29: ...h medium low or off and then press the Select soft key The default level is medium 5 Select Backlight Idle Intensity 6 Use or to select high medium low or off and then press the Select soft key The default level is low 7 Select Maximum Intensity 8 Press the Up or Down soft keys to increase or decrease the backlight intensity ...

Page 30: ...y Mode 1 Press 2 Select Settings Basic Preferences Headset Headset Memory 3 Use or to select Enabled and then press the Select soft key 4 Press to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode Press twice The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is ...

Page 31: ... Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor s phone To change the incoming ring type 1 Press 2 Select Settings Basic Ring Type 3 Optional If multiple lines are configured on your phone first select the line to change from the list using the and For information on supported headsets to provide electronic hookswitc...

Page 32: ...ing the Language Many languages are supported by the SoundPoint IP 670 phone To change the language 1 Press 2 Select Settings Basic Preferences Language 3 Use and to highlight the language you want Note If you configure your SoundPoint IP 670 phone with a silent ring press the flashing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset ...

Page 33: ...or more information on selections contact your system administrator To change the graphic display background 1 Press 2 Select Settings Basic Preferences Backgrounds Note Under certain circumstances you may need make an additional menu selection Select Background to actually select the background If your system administrator has configured the phone s idle browser and you want to view the backgroun...

Page 34: ...change the soft key label color that appears on the graphic display A default soft key label color displays when the phone starts up shown below For more information on selections contact your system administrator To change the soft key label color 1 Press Note When previewing the backgrounds only the phone s display is updated The Expansion Module s display is updated only when the new background...

Page 35: ...ey to undo your last change 4 Press to return to the idle display Muting the Microphone During a call press The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone ...

Page 36: ...the following To edit the phone number press the Edit soft key To return the call press the Dial soft key To view information about the call press the More soft key followed by the Info soft key To store the contact in the Contact Directory press the More soft key followed by the Save soft key To delete the call from the list press the More soft key followed by the Clear soft key Press to return t...

Page 37: ...rate directory You may be able to add contacts from the corporate directory to your local contact directory Adding Contacts You can add contacts to your contact directory Manually From a call list From your corporate directory Note Press the Right arrow key from the idle display to access the Placed Calls list Press the Left arrow key from the idle display to access the Received Calls list Press t...

Page 38: ...contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages 6 Enter a contact number This is a required field and it must be unique not already in the directory 7 Optional Change the Speed Dial Index field It is automatically assigned to the next available index value For ...

Page 39: ...efer to Rejecting Calls on page 2 22 For more information on setting the Watch Buddy and Block Buddy fields refer to Managing Buddies on page 4 6 10 Press the Save or Cancel soft keys to accept or cancel changes 11 Press to return to the idle display Adding Contacts From Call Lists To add a contact to the local contact directory from a call list 1 Do one of the following Press Select Call Lists Mi...

Page 40: ...y The contact s information appears on the graphic display 5 Press the Save soft key to save the contact in the local contact directory Entry saved appears on the graphic display Only the first name last name and phone number are saved If the contact already exists in the contact directory Entry already exists appears 6 Press to return to the idle display Editing Contacts To edit a contact in the ...

Page 41: ...splay Deleting Contacts To delete a contact from the local contact directory 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the More soft key twice and then press the Delete soft key The contact is deleted from the directory 5 Press to return to the idle display Note You can quickly edit a contact associate...

Page 42: ...nd the key to page down 4 Press the Dial soft key To place a call to a contact in the corporate directory 1 Press 2 Select Corporate Directory 3 Search for the contact Refer to Searching the Corporate Directory on page 2 19 4 Press the View soft key The contact s information appears on the graphic display 5 Press the Dial soft key Searching for Contacts Searching the Contact Directory To search fo...

Page 43: ...act in the corporate directory 1 Press 2 Select Corporate Directory Note You can enable your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you redisplay Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press...

Page 44: ...ine enter the first few characters of the contacts s last name using the dial pad For example to search for Carol Woller enter wo in the search line Press the Submit soft key In this example Carol Woller appears in the search results If no entries in the corporate directory match the search parameters No entries found appears ...

Page 45: ...n on the graphic display Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory sending particular calls directly to your voice mail or transferring particular calls to another party Distinguishing Calls You can customize your phone so that you can distinguish different parties by ring type Note This feature is local to the ph...

Page 46: ...ormation refer to Selecting the Ring Type on page 2 7 6 Optional To remove an existing value press 7 Press the Save or Cancel soft keys to accept or cancel changes 8 Press to return to the idle display Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail To send incoming calls from a contact directly to voice mail 1 Pre...

Page 47: ...ze your phone so that incoming calls from a particular contact are transferred directly to a third party To divert incoming calls from a particular contact 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key and then scroll to the Divert Contact field 5 Enter the number of the party to whom you...

Page 48: ...r SoundPoint IP 670 phone Supporting Multiple Lines Your SoundPoint IP 670 phone can support up to 34 lines with or without a SoundPoint IP Color Expansion Module For more information refer to Using the SoundPoint IP Color Expansion Module on page 5 1 Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your administrator sets up your phon...

Page 49: ...mbination of lines with a single Line Key and lines with multiple Line Keys Supporting Shared Lines Your SoundPoint IP 670 phone supports shared lines A shared line is indicated by a different line icon In the following figure the lines 3161 and 3163 are private and the line 3166 is shared If two phones share a line an incoming call to that number will cause both phones to ring The call can be ans...

Page 50: ...de for the SoundPoint IP 670 Desktop Phone 2 26 Note Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only The visual indication is still in place ...

Page 51: ...l may be in progress on your phone The active call is the one that has audio associated with it There may be multiple other calls On hold In an Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 670 phone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Placing Calls on Hold Hosting Conference Calls Transferring Ca...

Page 52: ...undPoint IP 670 phone Using the handset Using the speakerphone Using the headset You can also dial the number first called hot dialing and then choose the method you will use to speak to the other party You can search the call lists the local contact directory or the corporate directory and dial from the search results page For more information refer to Managing Call Lists on page 2 12 and Managin...

Page 53: ...sing the SIP URL or IP address To obtain the IP address of your phone press the Menu key and then select Status Platform Phone The IP address is listed together with other phone information The maximum URL or IP address length is 32 characters For example 10 3 0 42 sip jane polycom com Press the URL soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete t...

Page 54: ...e optional headset connected dial the desired number using the dial pad Press Answering Calls When you are not in another call you can answer a call in three ways Using the handset Using the speakerphone Using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Note To permanently enable your hea...

Page 55: ...re incoming calls by pressing the Reject soft key for private lines or the Silence soft key for shared lines or the Do Not Disturb key The Do Not Disturb mode stays active when the call ends and remains active until you press the Do Not Disturb key again You can forward incoming calls by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 21 When your phone is ...

Page 56: ...Line Key indicator fast flashes green and an incoming call icon appears Caller information for the second Line Key appears on the bottom line of the graphic display If your phone is configured for shared lines You may hear a call waiting tone the second Line Key indicator will fast flash green and an incoming call icon appears on the second Line Key To answer an incoming call on a line configured ...

Page 57: ...y Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the call on hold represented by a flashing red LED Ending Calls To end a call Do one of the following If you are using the handset press the EndCall soft key or replace the handset If you are using a headset press If your are using the speakerphone press Note You can forward...

Page 58: ...y placed call refer to Managing Call Lists on page 2 11 Placing Calls on Hold During a call press or the Hold soft key The hold icon will display on the line key label Press again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator Note The Hold feature typically generates music or a beeping tone Therefore avoid putting a conference call on hold ...

Page 59: ...all on hold on that Line Key will be retrieved Hosting Conference Calls You can create a conference with other parties using the phone s local conference feature You can create a conference at any time between an active call and a call on hold on the same or another line by pressing the Join soft key The conference management feature allows you to view all parties in a conference call From the Man...

Page 60: ...all is placed on hold 3 Call the second party Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing Calls on page 3 2 Searching for Contacts on page 2 19 or Managing Call Lists on page 2 12 Note If configured for single key press conferences all conference participants hear the dial tone and ringback...

Page 61: ... party answers press or the Confrnc soft key again to join all parties in the conference A conference similar to this one will now exist Note If configured for single key press conferences you do not need to press the Confrnc soft key again Note If configured for single key press conferences all conference participants hear the dial tone and ringback when the conference host places a call to a new...

Page 62: ... Calls To manage a conference call You are currently in a conference call 1 Press the Manage soft key The Manage Conference page appears Press the More soft key to see the Remove Info and Back soft keys Press the Info soft key to view more information about the selected party Press the Back soft key to exit the conference management feature ...

Page 63: ... party select the party then press the Far Mute soft key The muted party can hear all parties but no party can hear the muted party If you press instead of the Far Mute soft key all other parties can hear each other but they cannot hear you Press the UnMute soft key to un mute the party Note The Add soft key appears only if you can add more parties to the conference call Your system administrator ...

Page 64: ...ty presses on their phone the party will remain on hold within the conference even if you press the Resume soft key To remove a party from the conference press the Remove soft key The party is removed from the conference To return the party to the conference press the Add soft key refer to the first optional step above Adding Parties to Conference Calls To add a party to a conference call using th...

Page 65: ... parties in the conference call are placed on hold 2 Press the New Call soft key 3 Place a call to a new party 4 After the new party answers press the Join soft key All parties in the conference call can now hear each other Note If configured for local conference hold the other parties in the conference call can continue to speak with each other while you place the new call ...

Page 66: ...ft key Both conferences are joined into a single five way conference Splitting Conference Calls To split a conference call From the Active Conference page press the More soft key and then press the Split soft key to split the conference All calls are split into individual calls and put on hold Ending Conferencing Calls To end a conference call From the Active Conference page press the End Call sof...

Page 67: ... after you dial the number of the party to whom you want to transfer the call Performing a Blind Transfer on page 3 18 Attended transfer The parties are automatically connected to each other after you exit the conference Set up a conference call and then end your participation For more information refer to Hosting Conference Calls on page 3 9 Performing a Consultative Transfer To transfer a call 1...

Page 68: ...sing a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer To perform a blind transfer 1 During a call press or the Trnsfer soft key 2 Press the Blind soft key 3 Do one of the following steps Enter the number to which you want to transfer the call Refer to Placing...

Page 69: ... to another party 1 From the idle display press the Forward soft key 2 Optional If multiple lines are configured on your phone select the line to forward from the list using and 3 Using and select the forwarding type you want to change and then press the Select soft key The options are Always To forward all incoming calls No Answer To forward unanswered incoming calls Busy To forward calls that ar...

Page 70: ...warding one ring is approximately six seconds A value of 2 is recommended c If you selected Busy enter a number to forward all future incoming calls to when you are already in another call 5 Select the Enable soft key to confirm call forwarding A moving arrow appears on the line label to confirm call forwarding is enabled Note You can also enter the SIP URL or IP address For more information on us...

Page 71: ... the line indicator Dynamic Forwarding To forward an incoming call to another party 1 When the phone rings press the Forward soft key 2 Enter a number to forward the incoming call to 3 Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb To preven...

Page 72: ...ssed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb Press again Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the menu using and For more information contact your system administrator When Do Not Disturb is enabled for a particular line a f...

Page 73: ... three available speed dial keys assigned to Byron Lauren and Andrew To dial Byron Lauren or Andrew press the associated line key To add or edit a speed dial index for an existing contact 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key Note To quickly access a list of speed dial index numbe...

Page 74: ...ically opened allowing contact information to be added 2 Press the More soft key and then press the Add soft key 3 Optional Enter contact information Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages 4 Enter a contact number The number must be unique not already in the directory 5 Chang...

Page 75: ... stutter dial tone in place of normal dial tone indicates that one or more voice messages are waiting at the message center To listen to voice messages 1 Press If multiple lines are configured on your phone select the line to retrieve messages from 2 Follow voice or visual prompts on the screen to retrieve your messages Note Voice mail is an optional feature configured on the call server and may n...

Page 76: ...User Guide for the SoundPoint IP 670 Desktop Phone 3 26 ...

Page 77: ... 2 1 To read about the phone s basic features refer to Using the Basic Features of Your Phone on page 3 1 To add a SoundPoint IP Color Expansion Module to your SoundPoint IP 670 phone refer to Using the SoundPoint IP Color Expansion Module on page 5 1 If you require additional information or assistance with your new phone contact your system administrator Using Multiple Call Appearances When multi...

Page 78: ...ure shows an incoming call from 1 800 765 9266 on the same line To answer an incoming call when configured for multiple call appearances Do one of the following Press or the Hold soft key to place the original call on hold Press to access the new call Answer the incoming call This original call is placed on hold and the incoming call becomes the active call ...

Page 79: ... on the graphic display To read text messages 1 Do one of the following steps Press Select Instant Messages Press Select Features Messages Instant Messages Press the InstMsg soft key 2 Optional If multiple lines are configured on your phone use and to select the line to retrieve messages from The first message received displays last 3 Optional Do one of the following Press the Next or Prev soft ke...

Page 80: ...Do one of the following To choose from various pre scripted short messages press the Select soft key To compose a custom message press the Edit soft key Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key 8 Press to return to the idle display Note Screen options may vary with your application Text messaging may be accessible ...

Page 81: ...be watched by up to eight other phones If your SoundPoint IP 670 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator Presence Settings To view and change your presence settings 1 Do one of the following Press Select Features Presence MyStatus Press the MyS...

Page 82: ...cel changes 8 Press to return to the idle display To block or unblock a contact from your buddy list 1 Press 2 Select Contact Directory 3 Use and to highlight the contact You can also use the key to page up and the key to page down 4 Press the Edit soft key 5 Scroll down to the Block Buddy field 6 Use and to enable or disable the Block Buddy field When Block Buddy is enabled the contact cannot wat...

Page 83: ... Communicator and Windows Messenger Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to Presence Settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list 1 Press 2 Select Features Presence Buddy Status 3 Press the More soft key 4 Press ...

Page 84: ...ble USB flash drive into the USB port on your SoundPoint IP 670 you can record active calls on your phone Recordings are stored as wav files on the USB flash drive You can record up to 4 hours in one file The approximate time remaining for recording the free space on the USB flash drive is shown on the graphic display The Record soft key controls recording and is available When there are one or mo...

Page 85: ...one between the time you press the Start soft key and the Stop soft key are recorded alternating in the same wav file For example you place a call to party A and after they answer you start recording on October 4 2007 at 11 22am While speaking with party A you get an incoming call You put party A on hold and speak with party B When you finish speaking with party B you return to speaking with party...

Page 86: ...ing recorded at that time will be incomplete and cannot be played back later There is a small probability that the USB flash drive itself may be damaged by this action Note You may be required by federal state and or local laws to notify some or all called parties when you are recording either one party or all party consent Specific information about US state requirements can be found at http www ...

Page 87: ...p and Pause soft keys 4 Stop recording in one of the following ways Press the Stop soft key Hang up or end the active call Recording Conferences You can record conference calls in the same way as other calls with the following exceptions All parties in a conference call are recorded If one of the conference parties presses they are not recorded When all parties in a conference call are put on hold...

Page 88: ...an pause recording by pressing the Pause soft key When you press the Resume soft key recording continues with the same wav file To pause a recording Press the Pause soft key P appears when you pause recording To resume a recording Press the Resume soft key R appears when you restart recording ...

Page 89: ...pressing again is the same as pressing the Exit soft key If you lift the handset while you are listening through the speaker you will now hear the audio through the handset You cannot start playback while a call is in progress or if you have placed a call The message Active call Action aborted appears in either case If all calls are on hold you can start playback If you press on the selected call ...

Page 90: ...ect Features USB Device Browse Recordings You can rename delete or play back the selected wav file by pressing the Rename Delete or Open soft keys 3 Press to return to the idle display Playing Back Recorded Calls To playback a call 1 Press 2 Select Features USB Device Browse Recordings Polycom recommends that you do not remove the USB flash drive while playing back files There is a small probabili...

Page 91: ...he size of the file also appear 4 Press the Play soft key Playing appears on the graphic display The position indicator in hours minutes and seconds above the progress bar changes as the file plays back in real time Optional Press the Pause soft key to pause the file playback Optional Press the Resume soft key to resume playback of the file 5 Press the Exit soft key to stop playing back the file T...

Page 92: ...ey When the call ends the idle display appears To answer a call using the handset Do one of the following Lift the handset If you were listening to the file through the handset hang up the handset and then pick it up again If you were listening to the file through the handset press the line key for the incoming call If you were listening to the file through the handset press and then press the Ans...

Page 93: ...s 2 Select Settings Basic Restart Phone Are you sure appears on the graphic display 3 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle display appears Note If you are using a digital headset with an answer button or an analog headset with a electronic switch use those to answer the incoming call Note If your phone malfunctions...

Page 94: ...User Guide for the SoundPoint IP 670 Desktop Phone 4 18 ...

Page 95: ... the SoundPoint IP 670 phone to provide a productivity enhancing solution if you manage and monitor multiple simultaneous telephone calls on a daily basis This chapter contains Parts List Connecting the SoundPoint IP Color Expansion Module Features of the SoundPoint IP Color Expansion Module This chapter contains instructions on Adjusting the Display Contrast Adjusting the Backlight Placing Calls ...

Page 96: ...on Module contact your system administrator Parts List The following components are included in your SoundPoint IP Color Expansion Module package Polycom SoundPoint IP Color Expansion Module Base stand Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator ...

Page 97: ...0 phone or the SoundPoint IP Color Expansion Module 2 Align the SoundPoint IP Color Expansion Module at the top of the groove lines on the SoundPoint IP 670 phone and slide it downwards until it clicks into position 3 Connect the base stand by aligning the two protrusions on the stand to the holes on the back of the Color Expansion Module and snap it into place For each SoundPoint IP Color Expansi...

Page 98: ... Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the phone Power automatically transfers from the host phone to the SoundPoint IP Color Expansion Module s upon connection You can plug in and unplug the units at any time 2 Line Speed Dial Keys Use these keys to activate up to 47 lines or speed dials that can be assigned to your phone ...

Page 99: ...Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing green Another party has put you on hold Flashing red The call is on hold Solid red The line is busy remotely shared lines 4 Graphic Display Shows informat...

Page 100: ...ule to your phone you can answer a call using one of the Line Keys To answer a call using a SoundPoint IP Color Expansion Module Line Key Press the assigned directly opposite the line with the fast flashing green LED indicator For more information on answering a call refer to Answering Calls on page 3 4 Assigning Speed Dial Keys You can associate contacts with Line Keys on the SoundPoint IP Color ...

Page 101: ...etween numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages 5 Enter a contact number The number must be unique not already in the directory 6 Change the Speed Dial Index field Valid speed dial index values are from 1 to 9999 If you enter a speed dial index that already Speed dial index already exists appears If you enter an inval...

Page 102: ...r the hook status and presence information of other users You monitor status information through the BLF LED indicators and display on the phone with the attached SoundPoint IP Color Expansion Module For more information contact your system administrator The following figure shows the busy status of other users for example Louis Jack Don William Milton and Z are busy on the phone For more informat...

Page 103: ...ms the likely causes of these problems and the recommended corrective actions to take Power and Startup Controls Access to Screens and Systems Calling Displays Audio Productivity Suite To obtain more detailed troubleshooting information you can access certain menus on your phone that test your phone hardware For more information see Testing Phone Hardware on page 6 9 If you require additional assi...

Page 104: ...when it is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If the phone is plugged into a power strip try plugging it directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet If using PoE the power sup...

Page 105: ...active or inactive Press the Menu key and then select Status Network Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your s...

Page 106: ... the Menu key and then select Status Lines Line Information From the Line Information page verify that your phone line is registered Reboot the phone to attempt re registration to the call server Contact your system administrator The screen shows Network Link is Down The LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable fro...

Page 107: ...eakerphone to see if the dial tone is present for one of audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem The phone is not registered Contact your system administrator The phone does not ring Ring setting or volume is low Do one of the following Adjust the ringing level from the front panel using the volume up down keys Check s...

Page 108: ...soft key to answer the call Service Unavailable appears on the screen The user pressed the New Call soft key dialed a number with the handset on hook or attempted to make a call from the contact directory when the phone was not registered Check with your system administrator to see when your phone will be registered The line icon shows an unregistered line icon The phone line is unregistered Conta...

Page 109: ...y Contrast on page 2 3 Reboot the phone to obtain a default level of contrast Use the screen capture feature Contact your system administrator to determine if it is enabled Outbound or inbound calling is unsuccessful Do one of the following Place a call to the phone under investigation Check that the screen indicates incoming call information Lift the handset Ensure the dial tone is present and pl...

Page 110: ... an issue with the echo cancellation feature of your headset Do the following Press the Menu key then select Settings Basic Preferences Headset Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator Symptom Problem Corrective Action You are trying to access one of the following features but it is not available on your phone Corpor...

Page 111: ... From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests To test your phone hardware Press and then select Status Diagnostics Test Hardware Audio Diagnostics Keypad Diagnostics or Display Diagnostics ...

Page 112: ...User Guide for the SoundPoint IP 670 Desktop Phone 6 10 ...

Page 113: ...mat in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SP...

Page 114: ...ct and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination dis...

Page 115: ...nt or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly ...

Page 116: ... Bath Road Slough Berkshire SL1 4DX UK WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 375A When used with the option...

Page 117: ...already suffer extensive delay The Use of Voice Compression through the PSTN 3 Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique wherea...

Page 118: ...User Guide for the SoundPoint IP 670 Desktop Phone Safety Notices 6 ...

Page 119: ...oint IP Color Expansion Module conference calls adding parties 3 13 3 14 3 15 ending 3 16 holding parties 3 14 introduction 3 9 managing 3 12 muting parties 3 13 recording 4 11 removing parties 3 14 setting up 3 10 splitting 3 16 consultative transfer 3 17 contact directory 2 13 contact lists See buddy lists corporate directory 2 16 2 19 customizing your phone 2 1 D display contrast 2 3 Do Not Dis...

Page 120: ...ensity 2 4 adjusting display contrast 2 3 adjusting volume 2 12 advanced features 4 1 answering calls 3 4 3 5 5 6 assembling 1 3 attaching base 1 6 basic features 3 1 buddy lists 4 5 busy lamp field 5 8 call lists types of 2 12 calls on hold 3 8 Color Expansion Module 5 1 conferences calls 3 9 contact directory 2 13 customizing 2 1 Do Not Disturb 3 21 electronic hookswitch 2 7 ending calls 3 7 end...

Page 121: ... 8 pausing 4 12 resuming 4 12 redialing numbers 3 8 restarting phone 4 17 right arrow key Placed Calls shortcut 2 13 ring type 2 7 RJ 9 1 6 S shared lines 2 25 silent ring answering calls 3 5 SoundPoint IP Color Expansion Module figure features 5 4 speakerphone See hands free mode speed dial keys assigning 3 23 5 6 status information 1 14 T text messaging 4 3 time and date 2 2 transferring calls 3...

Page 122: ...User Guide for the SoundPoint IP 670 Desktop Phone Index 4 ...

Page 123: ...ovided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such ac...

Page 124: ...upport Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you mu...

Page 125: ...TENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO...

Page 126: ...make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Comput...

Search results

Summary of Contents for SoundPoint IP 670

Reviews:

Related manuals for SoundPoint IP 670

Brands by name

Popular brands

Polycom SoundPoint IP 670, User Manual

Search results

Summary of Contents for SoundPoint IP 670

Reviews:

Related manuals for SoundPoint IP 670

Brands by name

Popular brands