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Polycom Global Management System, User Manual

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Chapter 8      System Configuration      

Remote Alert Notification

Global Management System User’s Guide

SNMP Configuration

Notification Configuration

Message

Example of Problem

System(s) is/are not responding

System is off, Network issues, not reachable by IP

Connectivity problem

Indicates that Global Management System is 

able to query the system, but is unable to receive 

status updates.

System(s) reporting errors

Lost Gatekeeper

The video endpoint cannot find the gatekeeper 

that it normally registers with.  The gatekeeper 

might be in an offline state.

Microphone unplugged

The iPower is detected to have unplugged 

microphone from the main unit of the video 

endpoint.

Camera unplugged

The iPower is detected to have an unplugged 

camera from the main unit of the video endpoint.

Video mode

Major error occurring on MGC unit or in one of the 

cards

System reporting warnings

Low Battery

The battery in the video endpoint remote control is 

running low.

Lost Directory Server

The iPower cannot display the Global Directory.  

The Directory server may be offline.

Web Server Redirect

Redirect response string (HTTP 3XX) returned 

from an Other Device server.

iPower User Interface not running

The iPower user interface is not operating

Minor error occurring on MGC unit or in one of the 

cards

System(s) requesting help

User requested assistance

NOTE

If your system does not have SNMP, this function will be disabled. You will not be able to 

configure the traps for errors that occur in your network. To enable an SNMP agent, install 

the Microsoft SNMP from a Windows 2000 or 2003 CD.

Summary of Contents for Global Management System

Page 1: ...Global Management System User Guide ...

Page 2: ...ision Therefore you must treat the software like any other copyrighted material e g a book or sound recording This product includes software developed by the Apache Software Foundation http www apache org Trademark Information Polycom the Polycom logo design and ViewStation are registered trademarks Global Management System PathNavigator Via Video iPower WebCommander and Polycom OneDial are a trad...

Page 3: ... System List 30 Other System Management Functions 35 System Information Window 38 3 Global Directory Global Directory Console 40 Modifying the Address Book 42 New Address Books 42 Modifying Addresses in the Global Directory 43 New Addresses 44 New Addresses 45 Editing Addresses 47 Deleting an Address 49 Importing and Exporting the Global Directory 50 Information on Importing the Directory 50 Globa...

Page 4: ...uration 85 7 Reports Call Detail Record 87 Generating a Call Detail Record 89 Interpreting the Report 91 Exporting Call Detail Record 93 Video Network Status Report 94 8 System Configuration System Configuration Overview 97 Group Administration 98 User Administration 101 Server Preferences 103 Device Specific Configuration 103 Device Tracing Configuration 105 CDR Maintenance Configuration 106 CDR ...

Page 5: ...mander 144 System Information Window Other Device 145 System Information Window Video endpoints 146 System Information Window MGC 147 ISDN Information 148 ViewStation Admin Setup Menu 153 V Series Admin Setup Menu 165 iPower Admin Setup Menu 180 SNMP MIB 199 Communication Service Ports used for Polycom Management Software 202 Troubleshooting 205 Running Global Management System 205 Installation 20...

Page 6: ... connections occur About this Guide The Global Management System User Guide provides detailed information about the product and how to operate it This manual is designed to be used as a reference tool for Polycom video communications network management About the Online Help An Online Help system has been integrated with Global Management System The Help contains the same information in the User Gu...

Page 7: ... Management System User s Guide What s New Full support for VSX3000 and V500 Support for VTX 1000 conference phones VSX Group as the device type has been changed to V Series This new device type also includes VSX3000 and V500 What s New ...

Page 8: ...ice Pack 3 Microsoft Internet Information Services 4 0 Microsoft Active Directory if using the LDAP directory services option Internet Explorer 6 0 or higher with Service Pack 1 Client Console Requirements Client machines running the Global Management System browser interface must meet the follow ing requirements One of the following Windows XP Windows 2000 Professional or Server Windows 98 Window...

Page 9: ...equirements V Series Software All software versions are supported ViaVideo Software ViaVideo 5 0 or greater iPower Software iPower 5 0 or greater PathNavigator PathNavigator 1 0 or greater MGC MGC version 5 0 or greater WebCommander WebCommander 4 0 or greater VTX 1000 VTX Software Release 1 30 or greater ...

Page 10: ...g MSDE the Polycom Datastore and this version of Global Management System 4 Make sure that your endpoints are ready and connected to your local area network For more information refer to Endpoint setup on the next page 5 Log into Global Management System by navigating to http server IP address pwx admin asp 6 Search the network for the video endpoints by selecting the appropriate IP address range ...

Page 11: ...r LAN please refer to page 114 ViaVideo Support Install the latest ViaVideo software version Updating the ViaVideo software cannot be done through Global Management System Software Update feature This must be done manually from each PC unit Make sure the PC is connected to the LAN For iPower Support Install the latest iPower software version Updating the iPower software cannot be done through the ...

Page 12: ...n installation of the modem with the installation CD provided be sure that the very latest modem drivers are installed by downloaded them from http www ionetworks com support epdrivers jsp E2K Install the software on a computer that meets the minimum system requirements SoundStation VTX 1000 support is provided in Global Management System software releases 6 10 and later ...

Page 13: ...ation begins note that the Polycom Installer cannot perform major system updates such as updating Windows Service Packs or Internet Explorer It also provides easy access to the Release Notes Figure 1 1 Polycom Installer Home Page The main window has the following buttons Button Name Description View Installation Instructions Displays more detailed installation instructions View Release Notes Displ...

Page 14: ...aunched after the server reboots After the initial installation requirements have been met the Global Management System installer will inform the user that Polycom Datastore is about to be installed Follow the onscreen instructions which will guide you through the Polycom Datastore installation MSDE Login Global Management System will detect and prompt for a username and password to the MSDE datab...

Page 15: ...rce Selection of TCP Port Be aware that this may cause Global Management System or some other server application to function abnormally Figure 1 3 Installation MSDE Login Licensing The installation will require a serial number and a key code The key code is the activation number for this version of Global Management System You can obtain a key code by registering your license information at http e...

Page 16: ...a host name instead of an IP address If this is the case enter the fully qualified domain name for the Manager URL For example if your Global Management System server host name is GMSMain and the domain name is companyA com then GMSMain companyA com should be entered as the Manager URL for the installation Figure 1 5 Installation Management URL Default Web Page If Yes is selected setup will overwr...

Page 17: ...stom installation enables you to choose a different drive or directory to install the program files to Upgrading from a previous version Click on setup exe and follow the onscreen instructions Licensing Enter the key code provided to you in the email notification sent from Polycom regarding the Global Management System release If your email is inaccessible you can look up your key code information...

Page 18: ...ly supported the user will have to purchase a new license pack of 1 5 25 100 500 or 3000 This new license key can be added to the current installation of Global Management System to increase the seat count appropriately Demo version A fully functional demo version of Global Management System is only available for evaluation purposes Each demo version allows for 3 endpoints to be managed for 90 day...

Page 19: ...lick Generate and copy as it appears the key code for installation Record the serial number and key code for future use If additional licenses are required install Global Management System first with the key code that was generated when the serial number was established Then follow the instructions for Adding additional license seats Adding additional license seats Adding License seats key codes w...

Page 20: ...n the cumulative number of seats for this serial number Applying the key code in Global Management System When adding additional licenses and no installation is involved the key code can be applied by logging into Global Management System and navigating to the Configuration License Authentication screen Upon entering the key the information for the license capacity should reflect the actual number...

Page 21: ...oftware or just a patch release Once the initial 90 day period is over if the customer wishes to continue to receive support updates and new product releases purchasing a maintenance contract is the most economical solution Customers should contact their Polycom Reseller or a Polycom Sales representative for details Receiving Key Codes If your installation is under maintenance when there is a new ...

Page 22: ...m is a server based application and will not run on desktop operating systems such as Windows 2000 Professional or Windows XP Server Configuration Global Management System can be installed on a server that is part of an NT domain or as a standalone server Network Configuration Single Static IP Address Configuring the server with a static IP address is highly recommended If the server is configured...

Page 23: ...tem uses port 80 and 21 for endpoint management port 3603 for ViaVideo and port 3601 for Global Directory listing and retrieving Software Internet Explorer 6 Internet Explorer 6 0 SP1 or later must be installed on the Global Management System server You can download Internet Explorer 6 0 SP1 directly from Microsoft by clicking the following link http www microsoft com windows ie download default h...

Page 24: ... to operate correctly using a standard installation of Internet Information Services using the default options selected by the IIS setup program Do not change any web server configuration settings or security settings unless it is necessary Always test the web server configuration settings before implementation in a production environment TIP Keep the machine in an IT operations facility The Globa...

Page 25: ...If the option to select a default web page was not selected you will need to enter the full URL of the Global Management System application To access from the server console Launch Internet Explorer type the following http localhost pwx admin asp Where server name is the name or IP address of the Global Management System server To access from the client Launch Internet Explorer type the following ...

Page 26: ...n no characters Upon initial login the system will immediately require a change in the password to something containing characters NOTE The logon for Global Management System is not the same as the logon for the Polycom Datastore Figure 1 9 Global Management System Login screen To learn how to make changes to the user name and password please refer to page 101 Logging on ...

Page 27: ... Polycom video endpoints Global Directory Creates edits archives imports and exports address books LDAP and ILS supports replication of address entries for different Global Directory Servers Automatic registering of video endpoints on the LAN into the Global Directory Software Update Polycom video endpoints can be updated immediately or at a scheduled time Provides status of software updates and m...

Page 28: ...ation Group Administration Group Administration Add remove and modify groups and create group permission levels User Administration Add remove and modify users and permissions Server Preferences Configure defaults for Software Update Provisioning Email Remote Alerts and Device specific behavior Remote Alert Notification Set criteria for email alerts and SNMP alerts Product Overview 23 Chapter 1 Ge...

Page 29: ...upport which devices Features ViewStation FX and EX V Series ViaVideo iPower VTX 1000 MGC PathNavigator WebCommander Other Device System Management X X X X X X Global Directory X X X No No No Software Update X No X No No No Provisioning X No X No No No Account Management X No No No No No Reports X X X No X X Remote Alert Notification X X X No X X ...

Page 30: ...work begins here Global Management System enables the monitoring and management of video endpoints Also monitoring capabilities have been extended to include other Polycom management tools such as the MGC WebCommander PathNavigator and third party endpoints Figure 2 1 System Management 2 System Management Device List View Status of Systems Modify System List Send Message and Remote Management Syst...

Page 31: ...w which is right below the system list Figure 2 2 System Management The system list defaults to an alphabetical listing of the device names Since Global Management System can manage different devices a pull down menu allows the display of the list by device type or all devices You can modify the systems list send messages or manage video endpoints by using the Utility buttons on the right Below th...

Page 32: ...points Manager URL not set in the video endpoint Endpoint Status The video endpoint is not in a call A video endpoint is in a call When a video endpoint is initiating a call this column will show the change in ball state starting with a blue 1 4 sphere to a yellow 1 2 sphere then to an orange 3 4 sphere progressing to the fully connected call a green sphere These spheres represent the progress of ...

Page 33: ...oint with three ISDN lines has 2 lines working but 1 line is down then this unit gets a red arrow Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with The gatekeeper might be in an offline state Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint Camera unplugged The iPower is detected to have an...

Page 34: ...low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string HTTP 3XX returned from an Other Device server iPower User Interface not running The iPower user interface is not operating System Name Name of endpoint Address Name IP address of endpoint Device Type Identifies device type System Management Conso...

Page 35: ...m Searching for Systems One way to add a system is to search for units of a certain device type The search function allows you to find video endpoints connected to the network but not yet managed by the program 1 To search for addresses click on Search The search dialog box appears 2 ViewStation ViewStation FX and EX V Series ViaVideo and iPower are default to check If desired uncheck the device t...

Page 36: ...ViewStation Adding a V Series Follow the same steps for adding a ViewStation Adding a ViaVideo Follow the same steps as for adding a ViewStation Adding an iPower Follow the same steps as for adding a ViewStation If the admin password is set on the iPower system it needs to be entered here To learn how to set the iPower system password refer to page 115 Adding a VTX 1000 Follow the same steps as fo...

Page 37: ...isplayed in the MGC Manager UI as part of the Connection information 4 Click on OK The System Management window will refresh and the device name and address will appear Adding an Other Device Third Party Third party devices can be added to Global Management System for monitoring if it has a web based interface 1 Click on Add System A new window will appear 2 Choose the device type Other from the p...

Page 38: ...he event that SoundStation VTX conference phones are relocated This will assure that the Global Management System has the correct phone number for software updates and upgrades Edit System 1 Select an Endpoint and click on Edit System A dialog box will appear 2 Enter the relevant information for the system or enable device tracing 3 Click on OK Password Global Management System can manage a Polyco...

Page 39: ...d from the Global Management System database it is still connected to the network but is no longer being managed via Global Management System except SoundStation VTX 1000 1 Select the device you wish to remove from the list 2 Click on Delete System The Delete System dialog box appears which states Are you sure 3 Click on Yes to confirm ...

Page 40: ...gnal the administrator To clear the help request indicator and send a message 1 Select the endpoint signaling help 2 Click on Acknowledge Help A window will pop up with information sent by the user and a space to enter a message to send back to the user 3 Click on Send Sending a Message Click on this button to send a text message that will appear on the monitor for the selected Polycom endpoint fo...

Page 41: ...der to access the web interface See below ViaVideo For versions below 5 0 To manage ViaVideo the Web Access Password must be set through ViaVideo If the Web Access Password is not configured Global Management System cannot access the web interface of ViaVideo To set the web access password from the ViaVideo interface go to System Information Setup Global Services Global Management Enter the Web Ac...

Page 42: ...ine to download this object then Global Management System cannot launch MGC Manager if installed on this client when the Manage System button is clicked for a specific MGC When this object is installed clicking on the Manage Button will result in either launching MGC Manager or informing you that the MGC Manager is not installed on this client machine Polycom Management Applications WebCommander a...

Page 43: ...s the network configurations for the selected video endpoints Call Status Detailed call status information Network Stats Describes the video and audio protocols used Advanced Stats Displays audio and video transmission rates Video Shows video sent and received by the selected ViewStation QoS Displays the components that allows the differentiation and preferential treatment of network traffic for i...

Page 44: ... are automatically captured and updated So calling anywhere in the world will be as simple as using the speed dial function on your telephone The replication of Global Directory entries uses LDAP lightweight directory access protocol and ILS internet locator server support The added benefit from LDAP and ILS support is the consolidation of Global Directory entries from multiple networked Global Ma...

Page 45: ... Global Management System server through ILS or LDAP replication More detailed information on these three types of entries is provided on page 43 The red booklet is an entry that has been dynamically added to the system Devices with a white booklet are entries that have been added to the system manually A blue booklet indicates that these entries are replicated entries from another Directory serve...

Page 46: ...istrator can restrict access to certain address books For example the CEO s address book may have restricted access Therefore all video endpoints will not have access to the addresses in the CEO s address book Setting restrictions on address books are made when editing the address of an automatically registered video endpoint Refer to Editing an Address in the Modifying Address section to learn ho...

Page 47: ...ss Book Create a new address book Edit Address Book Edit the name or description of the address book Delete Address Book Delete the address book form the pull down menu Creating an address book 1 Click on the New Address Book button A new screen will appear 2 Enter the new address book s name and description 3 Click on OK The new address book will appear in the pull down menu Editing an address bo...

Page 48: ...atic address is a record that is manually entered into the Global Directory Static addresses are for video endpoints that cannot register with the server Devices not located on the LAN and require manual entry can be entered into the Global Directory through the static entry mechanism Static entries will remain in the Global Directory until it is removed Replicated entries Replicated entries desig...

Page 49: ...age 59 62 Once the video endpoints are configured the endpoints should register with the Global Directory after being powered off and then back on Creating a static entry Unlike dynamic Global Directory registration the information entered here is static If changes are made to the system such as the acquisition of a new ISDN number or IP address the user must edit the information using the Edit Ad...

Page 50: ...ntified by as a dial string Rate The maximum speed which this unit can be called at For ISDN ISDN Country Code Country code where unit resides ISDN Area Code Area or City code where unit resides ISDN Number A ISDN Number of unit ISDN Number B If this unit has a 2x64 ISDN line configuration the second ISDN number ISDN Extension Dialed Extension number which comes after Gateway number in a dial stri...

Page 51: ...the maximum number of ISDN lines the endpoint is equipped with Determining video call rate for IP entries For IP calls like ISDN the model of the video endpoint determines the call rate There are many dependencies that affect the call rate of a video endpoint which include type of model i e ViewStation 128 can only make a 128 Kbps call bandwidth capacity on the LAN and maximum upload and download ...

Page 52: ...ectory Click on the address books that this endpoint will have access to 4 Click on Update Once the record is updated the video endpoint will appear in the selected address books Results can be viewed by selecting an address book from the pull down menu The video endpoint entry will only appear in the address book s chosen To set permission access for viewing Global Directory entries from address ...

Page 53: ...ation Listing a static entry in multiple address books works differently than dynamic address books This address will only appear in the address book that it was created in In order for this address to be listed in multiple address books it has to be entered into each address book 1 Select the video endpoint of interest 2 Click on Edit Address 3 Correct the information and click on Update ...

Page 54: ... The Global Directory will allow you to permanently remove static entries Since static addresses are manually added these addresses will remain in the Global Directory until the entry is removed Deleting a Dynamic entry For Polycom endpoints If you want to permanently delete a Polycom endpoint from the Global Directory delete the IP address of the server from the following the Global Directory Ser...

Page 55: ...ter with the Global Directory 5 Click on Import data Exporting the Global Directory 1 Click on Export A pop up window will appear 2 Determine the file path for the location you wish to place this file on the server 3 Select the Address book s you would like to export Importing and Exporting the Global Directory NOTE Keep Import entries as Static Addresses as deselected when importing an address di...

Page 56: ...nfiguration button This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support General Set passwords to the Global Directory LDAP Configuration settings ILS Configuration Settings Global Directory Configuration ...

Page 57: ...screen before a user can access the Global Directory If the server has no password set the password field in the Global Address Book Preferences screen must be left blank Figure 3 3 Global Directory Configuration NOTE If the password is changed all endpoints that access the Global Directory must be configured with the new password or they will lose their connection to the server the next time the ...

Page 58: ...ILS is a dynamic directory service which maintains a dynamic database of users online to facilitate real time communication over IP for Microsoft NetMeeting One reason to configure your LDAP and ILS Server for the Global Address book since the Global Directory is LDAP compliant and ILS compliant is to replicate the Global Directory information to all networked Global Address Books Instead of havin...

Page 59: ...n be replicated to another Global Directory within that organization As a result campus A Global Directory will have the same directory information as campus B Global Directory The Global Directory will replicate the information into LDAP every 15 minutes Note that entries from an LDAP or ILS server imported via Global Directory replication from LDAP will be designated with a blue booklet icon Fig...

Page 60: ...cription Address Name or IP address of server Port Use 0 to accept the default protocol LOGIN Required PASSWORD Required 4 Click on Update Deleting your configuration settings If changes have been made to LDAP server select the configuration button Click on the LDAP tab and then click on delete The LDAP configuration entry will be deleted NOTE The name and password entered for LDAP configuration m...

Page 61: ...t Management Console window will open up 4 From the console drop down menu select Add Remove Snap in A new window will open up 5 In Add Remove Snap in window 6 Click on Add and select Active Directory schema from list 7 Click on Add then click Close 8 Close Add Remove Snap in window by clicking on OK 9 From the console window Select Active Directory Schema in the left pane within the console 10 In...

Page 62: ...h Global Directory will then pull the cumulative new entries from the ILS server Hence all address books will contain the same directory entries Figure 3 5 ILS pictorial representation ILS Server on Site Server 3 0 or Site Service ILS Service on Windows 2000 Server is supported by Global Management System 2 X or higher When configuring Global Management System to communicate with either of these s...

Page 63: ...b 3 Enter the following information Field Description Address Name or IP address of server Port Use 0 to accept the default protocol If ILS is from Site Server 3 0 then its port is 389 If ILS is from Windows 2000 the its port is 1002 LOGIN Optional PASSWORD Optional 4 Click on Update Deleting your configuration settings If changes have been made to ILS server select the configuration button Click ...

Page 64: ...e Highlight the system of interest in the System list and click on Manage System Go to System Info Admin Setup LAN H 323 and Global Services Global Address Book Server Field Description Enter Server IP Address Server IP address Server Password Display Global Address Place check mark in check box Register this system when Powered On Place check mark in check box NOTE If unchecked after being checke...

Page 65: ...at the system assigns automatically when you select the Polycom Global Directory as the Server Type You cannot modify this number Server Access Account name The system account name on the Directory server You can get this information from the Directory Server administrator This information is not required for systems configured to use the Polycom Global Directory Account password Lets you enter an...

Page 66: ... Server From the ViaVideo web page go to Highlight the system of interest in the System list and click on Manage System Go to System Info Global Services Directories Field Description Server Name The name of the server on which the Global Directory resides Register with this Server Click this check box to register with this Global Directory server Registered This checkmark indicates that this ViaV...

Page 67: ...r DNS address of the Global Directory Server Register Registers this system with the Global Directory Server Password Lets you enter the Global Directory password if there is one Display Global Addresses Displays other registered systems in the Global Directory Display Name in Global Directory Specifies whether to display the system s name in the global directories of other registered systems Save...

Page 68: ...te window Polycom video endpoints connected to your network can be updated with the latest software release Software Update enables you to update multiple systems simultaneously even with the different software requirements for each model Figure 4 1 Software Update 63 Chapter 4 Software Update Global Management System User s Guide 4 Software Update NOTE The status information shown in the connecti...

Page 69: ...pdate so that the administrator can easily access detailed information for a system without having to click to the System Management Page General Tab Contains pertinent information for software update such as call status software version and the system s local time Descriptors for these fields can be found here Status Contains details explaining why the selected device is remaining in a pending st...

Page 70: ...he Select All button A check mark will appear next to all systems To select the model of choice click on the Select Type button A dialog window will list Polycom models that support Software upgrade Click on the check box es next to the model s you wish to update Click on OK Check marks will appear next to the endpoints corresponding to the chosen model type To select a particular endpoint click o...

Page 71: ...erver Date Time will update the endpoint software once the designated time takes place where the Server is housed For instance if the server is housed in Austin TX and the endpoint is housed in Raleigh NC and the designated time for Software Update is 22 00 00 GMT 5 or 10 00pm CDT the time that endpoint will be updated is 23 00 00 GMT 4 or 11 00pm EDT This is for ViewStation only Remove Address Bo...

Page 72: ...light Savings Time Place check mark in check box if your state or country observes Daylight Savings Time Select Time difference from Global Management System and choose the offset that corresponds to you local time zone For example you would choose 08 00 if your ViewStation resides in the Pacific Time Zone Directly beneath is a checkbox for Daylight Savings Time Check this box if your state or cou...

Page 73: ...Failed Could not perform Software Update If the Status for a system is pending or failed these are the possible reasons why a system has not yet been updated with the latest software Pending State 1 The device is offline 2 Device is currently in a call Failure State 1 Software Update location not specified for the device and or model 2 Software Update file location does not exist 3 The device is n...

Page 74: ...ill be logged here Using this file further analysis can be made in determining why the ViewStation did not update A Polycom folder will be created in either the install folder or the install drive Software logs will appear in this folder If GMS is installed in drive Program files Polycom PWX the file path will appear like this drive Polycom PWX log 1_1_1_1_ _yyyy mm dd ss log If GMS is installed i...

Page 75: ...Cancel Software Update The cancel feature allows cancellation of the pending Software Updates This can be done by selecting endpoints you wish to cancel Software Update for Once the selection s is made click on Cancel Update NOTE To cancel Software Update the endpoints can only be in pending status ...

Page 76: ...e To Configure Software Update 1 Click on the Configure Software Update button which links to the Software Update Configuration page 2 Select the Device type from the drop down list on this page and click on Upload 3 Browse to the location of the Software Update executable file for the specified device type on the client machine 4 Provide a description so that this file can be identified on this l...

Page 77: ...ystem Info Admin Setup LAN H 323 Global Address Server The fields on this page are Server IP address and Server Password The values for these fields will be the same for most endpoints belonging to a certain campus Provisioning can easily update these values for a group of endpoints if let s say the server IP address changes Examples of when Provisioning is advantageous Deployment of endpoints Ser...

Page 78: ...ng status Clear Status The status for provisioning will remain on record until it has been cleared Configure Provisioning Opens the Provisioning Configurations page Provisioning profiles determine endpoint settings Multiple profiles can be created tailored to different groups of endpoints System status column added Current profile for selected endpoint For determining time zone of endpoint Monitor...

Page 79: ...ntly loaded on endpoint GMT Offset from Greenwich mean time Status Whether software updates are updating pending successful failed Provisioning Tabs Tabs have been added to Provisioning so that the administrator can easily access detailed information for a system without having to click to the System Management Page General Tab Contains pertinent information for Provisioning such as call status so...

Page 80: ...nsole screen When Provisioning is completed the status indicated should display successful for the provisioned endpoint The provisioning status for the selected endpoint can be cleared by clicking on the Clear Status button Provisioning Scheduler NOTE If a endpoint has a password set this password must set in the server s database NOTE Provisioning may be cancelled only for a endpoint in a pending...

Page 81: ...le reasons why a system is not yet provisioned or failed to provisioned Pending State 1 The device is offline 2 Device is in a call Failure State 1 Provisioning profile does not exist 2 Provisioning profile does not contain any provisioning information 3 The device is no longer managed by this server 4 Device password needed 5 The device is busy 6 Network error 7 Incomplete transfer of provisionin...

Page 82: ...ail the steps to completion for a Software Update if the ViewStation failed to provisioned If GMS is installed in drive Program files Polycom PWX the file path will appear like this drive Polycom PWX log 1_1_1_1_ _yyyy mm dd ss log If GMS is installed in drive gms pwx the file path will appear like this drive gms pwx log Provisioning 1_1_1_1_ _yyyy mm dd ss log 1_1_1_1 IP address of the system _yy...

Page 83: ...makes it easier to modify a group of endpoints Profiles can be set up for a specific group of endpoints How these groups are defined is up to the administrator Here are some examples of groups A group can consist of endpoints that are proximally near each other and report to the same Global Directory server A group of endpoints that are the same model Endpoints that have the same H 323 services su...

Page 84: ...the Device type from the drop down menu 3 Enter a profile Name to identify the profile If based on an existing profile check this box and choose the base profile from the drop down menu 4 Click on Continue the Add Profile window will open NOTE Profiles can be based on other profiles A base profile is a template containing settings that are global for endpoints in an enterprise Base profiles elimin...

Page 85: ...aining the fields the associated values and meaning is listed on the following page 1 Navigate to the sections on the tree menu that are to be provisioned 2 Click on Enable this page for provisioning check box Navigate through the ViewStation admin window For page to be provisioned make sure this is checked Must click on Save Profile to update profile NOTE The check box Enable this page for provis...

Page 86: ...milar fashion to adding a profile 1 Select the profile you wish to edit from the list 2 Click on Edit the Configuration Profile window will pop up 3 Navigate to the sections on the tree menu that need to be modified 4 Once the profile is complete click on the Save Profile button on the bottom of the window NOTE The Add Profile feature saves the settings when navigating from one section to the next...

Page 87: ...d camera properties Security Set the ViewStation password iPower Provisioning Menu General Sets basic administrative and iPower information ISDN Configure settings for ISDN LAN The H 323 screen is used to configure IP networking for the iPower Video Configures iPower video and camera properties Directory Sets iPower Directory settings Utilities Sets various controls for iPower Internal MCU Configu...

Page 88: ...hared by many departments the usage time can be tracked with the results shown in Call Detail Record Account Management is useful for the accounting department to reconcile usage time by account number and to bill the department for ISDN minutes accrued Figure 6 1 Account Management 83 Chapter 6 Account Management Global Management System User s Guide 6 Account Management ...

Page 89: ...by one To import accounts the file must be in csv form with the account code and description delimited by a comma The maximum number of accounts that can be imported into Global Management System is 10000 1 Click on Import Account and browse to the location of the file on the client machine 2 Click on Import Data Example of csv data Managing Endpoint Accounts NOTE These are the valid characters fo...

Page 90: ...al When this feature is checked the endpoint user must first enter an account number before proceeding with a conference call Any account number can be entered at this point even though that account number may not exist in the Account Management list If the account needs to be validated then Validate Account must be checked Validate Account This feature cross references with Global Management Syst...

Page 91: ...s Two types of reports can be generated in Global Management System Call Detail Record Detailed information regarding video endpoint calls are displayed in this report Export Call Detail Record as a comma delimited file for analysis Network Status Report This report describes statistics of all endpoints managed by Global Management System Device Trace Report View log files of endpoints that have o...

Page 92: ...user interface reflects a more consistent look and feel with the rest of Global Management System The new features that have been added to Call Detail Record are Customizable Reporting feature Selectable Date features Option to include ISDN and or IP calls Option to include Outbound and or Inbound Option to include successful and or failed calls Serial number of endpoint is now provided Figure 7 1...

Page 93: ...erating reports Also these options make differentiating between ISDN and IP calls easy Other options such as only including outbound calls when generating a report further adds to the ease of billing The reports can be exported as a csv file a comma delimited file which can be imported to any database program that accepts that format Call Detail Record for Troubleshooting Call Detail Record provid...

Page 94: ...ptions Selecting Systems The Call Detail Record screen will list all systems currently being managed by Global Management System and all previously managed system that have a call history The pull down menu enables you to view the list by ViewStation units V Series units ViaVideo units or all units All systems selected is the default for report generation You can select systems by clicking on the ...

Page 95: ...ng Reports You will be able to select different options for generating a report customized to your needs Call types Predefined selectable date ranges or custom date settings under Report type Option to include only ISDN and or IP calls Options to include outbound and or inbound calls Option to include successful and or failed calls Automatic CSV file format report generation Option to include head...

Page 96: ...IP address or Phone Number of other endpoint Direction Whether the call is inbound or outbound Chan Channels The number channels connected during a call specific to ISDN For ISDN calls the number of channels connected will be shown In general every 2 channels connected equals 1 ISDN line However the number of lines connected is dependent on how many channels were connected i e 2 channels 1 ISDN li...

Page 97: ...next even number divided by 2 i e 5 channels 6 2 3 ISDN lines When IP based calls are made only 1 channel will be shown in this column BW Bit rate which call is made at Not all video endpoints provide call bit rate Min Minutes Duration of the cal Cause ISDN Cause Code Cause Code The V Series and Polycom endpoints will report ISDN Cause Codes shown in this column NOTE This field is only available i...

Page 98: ... analysis To save Call Detail Record To save Call Detail Record 1 Click on Generate CSV file in the Generate Report window or click on To CSV at the bottom of the report page A File Download dialogue box will appear 2 Choose your options stated in the dialogue box Double clicking on the csv file or choosing Open this file from its current location may open the report on your computer s default spr...

Page 99: ... type The section of the report that summarizes video endpoint network status is very comprehensive and includes details such as Provisioning and Soft Update status The report is dynamically written Meaning that if a particular device type is not managed by Global Management System i e WebCommander then the only information reported for this device type is the number of managed systems 0 If a WebC...

Page 100: ... and V Series ViaVideo iPower Path Navigator MGC Web Commander Other Device Managed X X X X X X X Online X X X X X X X Requesting Help X X X No No No No Having errors X No X No X X X Having warnings X No X No X X No In Call X X X No No No No Software Update pending X No No No No No No Software Update failed X No No No No No No Provisioning pending X No No No No No No Provisioning failed X No No No...

Page 101: ...ion found within the Configuration Server Preferences Device Specific Configuration page Enabling Device Tracing Device Tracing can be enabled in one of two ways First when editing a Device tracing supported device an option to enable device tracing is provided within that window The second way to enable device tracing is within the Reports Device Tracing page All managed endpoints that support de...

Page 102: ...rowser window On this screen you will find a gateway to different pages where the following can be set Group Administration Add modify and remove groups Set group permission levels User Administration Add remove and modify users Server Preferences Adjust preferences for this server Remote Alert Notification Adjust Email notification settings License Authentication Add key code please see page 13 8...

Page 103: ...orts only Groups can be created and modified here Unique permission levels can be applied to created groups To learn more about permission levels click here Permission Levels The permissible levels for a specific group grants a member of that group accessibility to certain functions or pages For instance if a member belonged to the AR Billing group configured with default permissions none of the o...

Page 104: ...e 8 1 Configuration Group Administration Add Group 2 Enter Group Name and Description 3 Click on OK The window will enlarge The Group Name and Description will be listed in the top section of the window The left hand side mirrors the main navigation in Global Management System When selecting between the main sections all menu items specific to each section will be listed Figure 8 2 Configuration G...

Page 105: ...t the level of access for the specified group The View permission level must be checked in order for the other selectable permission levels to appear 4 Click on OK Removing a Group 1 Select the desired Group from the list 2 Click on Remove Group A dialog box asking for confirmation of your decision to remove the group will come up 3 Click on Yes The screen will refresh with the group removed from ...

Page 106: ...is user will be a member of Enter and Confirm the password cannot be longer than 10 characters 3 Once the information is entered click on OK The user s name will appear on the User s list Modifying a User 1 Select a user from the list 2 Click Edit User A dialog box will pop up 3 Change the required information for the selected user 4 Click on OK Removing a User 1 Select the desired user from the U...

Page 107: ... to send emails The email server must be SMTP compliant in order for this feature to work Also you can set the From field for emails sent by Global Management System in the Originating email address field Device Specific Configuration On this screen set the configuration parameters for the Polling interval for each device Default Password and Database Maintenance To learn more refer to the followi...

Page 108: ...al Management System will poll a specific ViewStation for example every 5 minutes Note that if a ViewStation is turned off within that 5 minute cycle it will not be designated online until Global Management System polls that device again up to 5 minutes later If the ViaVideo application is closed but it s PC remains connected to the network it will immediately show up as not responding You can cha...

Page 109: ... and enter the password in the Password field and the Verify field in the Default Password section Otherwise leave these fields blank if the Polycom group video endpoints in your organization require individual passwords or have no passwords For ViewStation only Hide Admin Password When connecting to a ViewStation via the Manage System button the unit s admin password is exposed in the URL line at...

Page 110: ...iguration parameters for the number of devices that can have data logged at one time The recommended maximum number of devices to be traced at one time is 60 Any number set higher than 60 risks increased network traffic To enable device tracing for the endpoint go to the Device Tracing page under Reports or on the System Management page edit an endpoint ...

Page 111: ...re in csv format drive program files polycom pwx CDR device type CDR Synchronization Configuration For ViewStations and V Series that are not connected to Global Management System CDR data is still being collected by these endpoints CDR Synchronization allows for the synching up of call data between the endpoint and Global Management System This feature prevents the loss of data when an endpoint i...

Page 112: ...e Network Management Protocol SNMP is a network monitoring and control protocol to inform the administrator the current status of the network An SNMP Agent a reporter of activity process will set traps when ViewStation networking mishaps occur The SNMP agent will return information contained in a MIB Management Information Base Figure 8 3 Configuration Remote Alert Notification Multiple remote ale...

Page 113: ...tification This must be checked for emails to be sent out 5 Enter the email address of who is to receive the remote alerts 6 Click on the check boxes for messages to be sent to the administrator s specified email address For more information please refer to the next page for notification configuration 7 Specify how many minutes apart each email should be sent from Remote Alerts 8 Click on the Save...

Page 114: ...is detected to have an unplugged camera from the main unit of the video endpoint Video mode Major error occurring on MGC unit or in one of the cards System reporting warnings Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string...

Page 115: ... that All help requests has been acknowledged If 2 users request help several minutes apart more than the specified separator time and neither request has been acknowledged then 2 emails will be sent The first email will contain the System name of the first system that requested help The second email will contain the names of requests from both systems This second email was driven by the second sy...

Page 116: ...SNMP traps are to be sent for each device type For more information on the notification configuration please refer to the next page 6 Specify how many minutes apart each SNMP trap should be issued from Remote Alerts 7 Click on the Save Settings button to ensure the settings are saved For the definitions of the MIB please refer to the appendix section Global Management System User Guide For instruc...

Page 117: ... The iPower is detected to have an unplugged camera from the main unit of the video endpoint Video mode Major error occurring on MGC unit or in one of the cards System reporting warnings Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect res...

Page 118: ...Appendix ...

Page 119: ...n the remote to go to the DHCP field Use the arrow button to set the DHCP setting to Client This enables the ViewStation to obtain an IP address from a server on your network If your LAN does not use DHCP set DHCP to off in the LAN Intranet screen and manually enter the IP address subnet mask and gateway address provided by your system administrator 4 Restart your ViewStation by turning it off the...

Page 120: ...o to Start Menu Settings Control Panel Administrative Tools Computer Management 2 In the side navigation under System Tools click on Local Users and Groups and then Users 3 Click on gms_admin users in the User List Open the Properties window 4 In the General Tab make sure that Account is disabled is unchecked and apply the changes Changing the iPower password It is also a good idea to change the d...

Page 121: ...but are available worldwide through a broad reseller network Please visit Digi International s web site for purchase information and a reseller in your area http www digi com products usb rapidport4 jsp Modem Installation Install the RapidPort 4 modem on the GMS Server in accordance with the installation instructions provided with the unit Digi updates RapidPort 4 modem drivers frequently so it is...

Page 122: ...iewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to register with a gatekeeper Call Status For H 323 calls one green ball represents system is in a call For H 320 calls each...

Page 123: ...RS 449 PRI etc Line Status Shows the status of each WAN interface line connected to the system A green arrow indicates the line is initialized and ready A red arrow indicates the line is not connected or not functioning properly and a yellow block indicates the line is being initialized LAN enabled Indicates whether this ViewStation is connected to the LAN IP Address IP Address of the ViewStation ...

Page 124: ...If the ViewStation uses H 320 video over ISDN then the ViewStation video call would be repre sented by the number of ISDN channels used for the call Video Calls Over PRI PRI T1 US lines have 23 video B channels and one data D channel PRI E1 Europe has 30 B channels and one data D channel Cause Codes Cause Codes are only relevant to ISDN video calls If an error occurs with one of the chan nels for ...

Page 125: ... CRC errors that have occurred during the current call The number of CRC errors that have occurred during the current call Sync The number of synchronization errors that have occurred during the current call The number of synchronization errors that have occurred during the current call Video Protocol The current video protocol in use H 261 H 263 etc The current video protocol in use H 261 H 263 e...

Page 126: ...o Frame Rate The current number of video frames per second The current number of video frames per second Video FEC Errors The number of Forward Error Correction FEC errors that have corrected in the current call The number of Forward Error Correction FEC errors that have corrected in the current call LSD Protocol The current Low Speed Data LSD channel protocol in use The current Low Speed Data LSD...

Page 127: ... of Forward Error Correction FEC errors that have corrected in the current call LSD Protocol The current Low Speed Data LSD channel protocol in use The current Low Speed Data LSD channel protocol in use LSD Rate The rate used for Low Speed Data LSD channel communications The rate used for Low Speed Data LSD channel communications MLP Protocol The current MLP channel protocol in use The current MLP...

Page 128: ...shows near video video out and the screen on the right displays far video video in To Enable Remote Monitoring Using the ViewStation remote control navigate to System Info User Setup LAN H 323 Global Management Click on the Allow Remote Monitoring button to enable this feature NOTE To ensure security and privacy the feature of viewing video sent and received by a ViewStation can only be used if re...

Page 129: ...mproperly configured A yellow square indicates that the ViewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to register with a gatekeeper Call Status For H 323 calls one green...

Page 130: ...449 PRI etc Line Status Shows the status of each WAN interface line connected to the system A green arrow indicates the line is initialized and ready A red arrow indicates the line is not connected or not functioning properly and a yellow block indicates the line is being initialized LAN enabled Indicates whether this V Series is connected to the LAN IP Address IP Address of the V Series LAN Host ...

Page 131: ...H 323 calls one green ball represents system is in a call For H 320 calls each green ball represents an ISDN channel that is connected during a call Call Type Call Protocol used Far Site Name Name of far site endpoint Far Site Number Number of IP address of far site endpoint Local Number Number of IP address used to call Cause Code Relevant to ISDN calls If the call ended due to an error a cause c...

Page 132: ...umber of synchronization errors that have occurred during the current call Packet Loss Total number of packets lost in the call Total number of packets lost in the call Packet Loss Percentage of packets lost to all packets transferred during the call Percentage of packets lost to all packets transferred during the call Video Protocol The current video protocol in use H 261 H 263 etc The current vi...

Page 133: ...e current number of video frames per second Video FEC Errors The number of Forward Error Correction FEC errors that have corrected in the current call The number of Forward Error Correction FEC errors that have corrected in the current call Audio Packet Loss The number of audio packets lost in transmission The number of receiving audio packets lost in the call Audio Jitter The variance from averag...

Page 134: ...ws network configuration settings IP Address IP address of ViaVideo Model ViaVideo Model Country Country where this ViaVideo resides Call Status For H 323 calls one green ball represents system is in a call Software version Version of software installed on ViaVideo Firmware version ViaVideo firmware version Operating System Operating System of computer hosting ViaVideo Auto Answer States whether i...

Page 135: ...fixed ports assigned to ViaVideo when working with a firewall TCP Start Starting TCP port which range is open in firewall UDP Start Starting TCP port which range is open in firewall Use Gatekeeper Notes whether this ViaVideo is registered with a Gatekeeper Gatekeeper Address Gatekeeper IP address which this ViaVideo is registered with Gatekeeper Message Message returned from gatekeeper Use NAT Ale...

Page 136: ...cted Call ID Number of system ViaVideo is connected to at this moment Name Name of System ViaVideo is connected to at this moment Extension If used H 323 extension used to make call Rate Rate at which the current call is made Call Placed Number of calls placed whether the calls actually connect or not Calls Received Number of calls received Calls Connected Number of calls connected Total Call Time...

Page 137: ...deo is not in a call the statistics will appear as dashes Field Description Rate The clock rate for outgoing packet transfer Video Protocol The video transfer protocol used for the call Video Format The video format used for encoding and decoding Audio Protocol The audio protocol used for the call G 711 G 722 G 728 etc Comm Protocol The communications protocol used for the call H 221 H 223 etc Pac...

Page 138: ...r video data The actual amount of bandwidth being used for video data Video Frame Rate The video transfer rate in frames per second The video transfer rate in frames per second Video Packet Loss The number of video packets lost in the call The number of video packets lost in the call Video Jitter The variance from average video transmission rate The variance from average video transmission rate Au...

Page 139: ...his window Video Field Description Color Depth Number of colors set for monitor properties Display Mode Type of video mode Driver Video card driver VGA Resolution Monitor resolution Audio Field Description Output Audio output i e Headphones or Speakers or Handset with Microphones Volume 0 24 Volume output is set at Driver Driver for audio device on PC during the call Field Description USB Controll...

Page 140: ...uld not be initialized It may have been disconnected or is improperly configured A yellow square indicates that the ViewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to regi...

Page 141: ... a yellow block indicates the line is being initialized LAN enabled Indicates whether this iPower is connected to the LAN IP Address IP Address of the iPower Use Gatekeeper Notes whether this iPower is configured to registered with a Gatekeeper This can be Yes indicates a Gatekeeper registration but not an active connection to Gatekeeper Gatekeeper Address Gatekeeper IP address which this iPower i...

Page 142: ...connect Call ID The phone number of the system that iPower is connected to at this moment Rate Rate at which the current call is made H 320 calls placed Number of H 320 calls placed since system installation including failed calls H 320 calls received Number of H 320 calls received since system installation including failed calls H 323 calls placed Number of H 323 calls placed since system install...

Page 143: ...etc for transmit and receive Video Format for people and content The format of the video data QCIF FCIF etc for transmit and receive Audio Protocol The current audio protocol in use G 711 G 722 G 728 etc for transmit and receive Rate The rate for outgoing data transfer Comm Protocol The communications protocol used for the call H 320 H 323 etc Packet Loss H 323 only Total number of packets lost in...

Page 144: ...aving highest weighting Audio rate The rate of audio packet transfer Receiving rate of audio packet transfer Audio Packet Loss H 323 only The number of audio packets lost in the call H 323 only The number of receiving audio packets lost in the call Audio Latency H 323 only Average audio packet round trip latency This is a weighted average with most recent measurements having highest weighting H 32...

Page 145: ... receivers RSVP Resource Reservation Protocol status RSVP carries QoS requests and information to a QoS aware network devices along the path between a sender and one or more receivers Average Bandwidth Specifies the data transmission rate Specifies the data transmission rate Peak Bandwidth Specifies the maximum amount of data transmitted in a given period of time Specifies the maximum amount of da...

Page 146: ...owing System Management information for the selected VTX1000 Field Description System Name Name of VTX 1000 Phone Number Phone Number of VTX 1000 Device Serial Number Serial Number of VTX 1000 Model VTX 1000 model type Software Version Current Version of Software on VTX 1000 GMT The current local time of the VTX Series expressed in GMT ...

Page 147: ...vigator Local Time The current local time of PathNavigator Gatekeeper ID Gatekeeper Identifier Summary Tab This table provides a summary of endpoint and bandwidth statistics for PathNavigator Field Description Registrants Number of endpoints registered with PathNavigator Maximum Registrants Number of registrants allowed by license Current IP Bandwidth IP Bandwidth used over network Current Calls C...

Page 148: ...Address IP Address of this MGC MCU Status Indicates there is an error or warning occurring with the MGC This may stem from an error or warning in a card if one of the cards indicate a major error If none of the cards indicate an error then the error is inherent to the unit itself Product version MGC chassis type MCU Software Version Software Version of MCU MCMS Software Version Software Version of...

Page 149: ... was successfully received understood and accepted 3xx Redirection Further action must be taken in order to complete the request 4xx Client Error The request contains bad syntax or cannot be fulfilled 5xx Server Error The server failed to fulfill an apparently valid request From the world wide web consortium http www w3 org Protocols rfc2616 rfc2616 sec6 html sec6 Name System Name Management URL U...

Page 150: ... was successfully received understood and accepted 3xx Redirection Further action must be taken in order to complete the request 4xx Client Error The request contains bad syntax or cannot be fulfilled 5xx Server Error The server failed to fulfill an apparently valid request From the world wide web consortium http www w3 org Protocols rfc2616 rfc2616 sec6 html sec6 Name System Name Management URL U...

Page 151: ...the main unit of the video endpoint Internal System error The iPower is detected to have an internal system error Cannot find server This pertains to Web Commander and Other Device Global Management System is detecting HTTP errors coded either 4XX or 5XX from the device s web server Warnings This column will list warnings occurring with this system The possible warning types are as follows Warning...

Page 152: ...on Cards Slot Number Slot where card resides Card Type Type of card PRI cards H 323 cards etc Error Yes indicates a major error is occurring on that card Warnings System Yes indicates a minor error occurring with the MGC inherent to the unit itself not stemming from the card Please consult the MGC Administrator User Guide for troubleshooting information Cards Slot Number Slot where card resides Ca...

Page 153: ...om None AT T 5ESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside of United States or Canada None Depending on your ISDN variant your ISDN line will have zero one or two assigned SPIDs The following table describes ISDN standard cause values that are sent from the ISDN switch to the router...

Page 154: ...tination does not respond to the call so the connection cannot be completed 19 No answer from user user alerted The destination fails to complete the connection within the prescribed time after responding to the connection request The problem occurs at the remote end of the connection 21 Call rejected The destination rejects the call for an unknown reason although capable of accepting the call 22 ...

Page 155: ...y overloaded and the destination can not be reached 43 Access information discarded The network cannot provide the requested access information 44 Requested circuit channel not available An unknown reason prevents the remote equipment from providing the requested channel This might be a temporary problem 47 Resource unavailable unspecified An unknown reason prevents the remote equipment from provi...

Page 156: ...hannel that is not activated on the interface for calls 83 A suspended call exists but this call identity does not The network received a call resume request The call resume request contained a call identify information element that indicates that the call identity is in use for a suspended call 84 Call identity in use The network received a call resume request that contained a Call Identify infor...

Page 157: ...s systematically report it to your ISDN service provider 100 Invalid information element contents The remote equipment received a message that includes invalid information in the information element This is usually due to a D channel error 101 Message not compatible with call state The remote equipment received an unexpected message that does not correspond to the current state of the connection T...

Page 158: ...nse of number keys pressed in remote Maximum Time in Call User Defined Value Specifies the maximum time a call can be connected Additional Fields for FX ViewStation FX Field Type Meaning Display my IP and ISDN information Checkbox option Both Displays both number types on the system s Home screen IP only Display the system IP number on the Home screen ISDN only Displays the system ISDN number on t...

Page 159: ...the unit s native ISDN line Gateway Number ViewStation Field Type Meaning Gateway Number type Radio Buttons Direct Inward Dial DID Specifies whether unit has its own number when accessing from outside Number Extension Specifies whether unit has a number extension when accessing from outside Number of digits in DID number User Defined Value This number refers to the 7 digits in the dialed number af...

Page 160: ...ether to use IP Prec or DiffServ parameters for the Type of Service Type of Service Value IP Precedence User Defined Value Specifies the priority given IP packages sent to the ViewStation Type of Service Value DiffServ User Defined Value Specifies IP packet service requirements System is behind a NAT User Defined Value Alerts ViewStation to use the IP address that appears in the NAT outside WAN ad...

Page 161: ... Global Directory when powered on If disabled the ViewStation has access to the Global Directory but does not appear in the Global Address books of other ViewStations Preferences ViewStation Field Type Meaning Show Addresses ISDN Video Calls H 323 Calls Both Radio Button This displays the ISDN number in H 320 calls H 323 calls or Both Max Line Speed ISDN Video Calls Drop Down Menu Define the maxim...

Page 162: ... Menu The second choice call type for address book entries with multiple call type choices Preferred Alias ViewStation Field Type Meaning Preferred Alias Radio Buttons Gateway Number The Gateway Number will appear as this unit s video number in the Global Directory ISDN Number The ISDN number will appear as this unit s video number in the Global Directory Called Line Identifier CLID The CLID will ...

Page 163: ...alue Dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network from the Global Directory Public Network Prefix same area code User Defined Value Dialing prefix required by your PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public netwo...

Page 164: ...box option Enable this option if the area where the ViewStation is installed participates in Daylight Savings Time Require Account Number to Dial Checkbox option Checked Requires the user to dial an account number before the call can go through Validate Account Number Checkbox option Checked Enables Global Management System to verify whether an account exist when a user is placing a call If the ac...

Page 165: ...lue The phone number country area code and phone number of the contact person Contact Email User Defined Value The email address of the contact person Contact Fax User Defined Value The fax number of the contact person Tech Support User User Defined Value An individual who is familiar with the ViewStation City User Defined Value City for the contact person or ViewStation State Province User Define...

Page 166: ...n the screen with the remote control VCR Audio Out Always On Checkbox option Checked When a device VCR DVD or other is connected to the VCR IN port the audio from that device is Always On Un checked When the same device VCR DVD or other is connected to both the VCR IN and OUT ports of the ViewStation un check this to prevent an audio feedback loop Audio Quality User Defined Value The Audio Quality...

Page 167: ...rol is not resting on a flat surface On The PiP is displayed continuously Off The PiP is not displayed Far Control of Near Camera Checkbox option Checked The Far Control of Near Camera allows a user on the far site to manipulate the camera by pressing the FAR button on the remote control Backlight Compensation Checkbox option Checked The camera automatically adjusts for low lighting Camera Directi...

Page 168: ...Camera 3 if connected to the ViewStation 4 Camera 4 if connected to the ViewStation Monitors ViewStation Field Type Meaning Snapshot Timeout Checkbox option Select the camera used for snapshots Checked By default all slides and snapshots are displayed for a period of 4 minutes When the display times out after 4 minutes the ViewStation automatically returns to live video Un checked The snapshot or ...

Page 169: ...reen Meeting Password User Defined Value The Meeting Password is used to view PowerPoint slides over the web Software Update Password User Defined Value A software update password is required when updating the software over an H 320 or ISDN NOTE This password does not affect soft update through Global Management System Radio Buttons and User Defined Value A conference password is sometimes require...

Page 170: ...o confirm new Directory entries Confirm Directory Deletions Checkbox option Checked Prompts user to confirm deletions of Directory entries Allow Access to User Settings Checkbox option Checked Displays User Settings button on the Admin Settings screen Far site Name Display time Pull down menu Specifies how long the far site name to appear on the screen when the call is first connected Display time...

Page 171: ...en Directory Checkbox option Checked Includes the Directory button on the Home screen System Checkbox option Checked Includes the System button on the Home screen Multipoint Checkbox option Checked Includes the Multipoint navigational item on the Home screen System Name Checkbox option Checked Includes the System Name on the home screen IP or ISDN Information Pull Down Menu Both Displays both numb...

Page 172: ...cess Checkbox option Checked Enables the system to be accessed via Telnet required for Device Tracing in Global Management System Enable Encryption Checkbox Specifies whether to encrypt calls with other sites that support AES encryption Location V Series Field Type Meaning Date Format Pull down menu Specifies your format preference for the date display and lets you enter your local date Time Forma...

Page 173: ...elect this option if the system is connected to an ISDN line ISDN is the default Use PathNavigator for Multipoint Calls Checkbox Specifies whether multipoint calls use the system s internal multipoint capability or the PathNavigator Conference on Demand feature Gateway V Series Field Type Meaning Country Code User Defined Field Country code for the country in which the gateway is located Area Code...

Page 174: ... UDP ports upper limit User Defined Field Specifies higher limit for UDP fixed ports used by this system NAT Configuration Pull Down Menu Specifies whether the system should determine the NAT Public WAN Address automatically If the system is behind a NAT that allows HTTP traffic select Auto If the system is behind a NAT that does not allow HTTP traffic select Manual If the system is connected to t...

Page 175: ...he network card in slot 0 Outside Line Dialing Prefix User Defined Field The prefix number that the system needs to dial if any before making calls System Info Admin Setup Video Network Call Quality Call Quality V Series Field Type Meaning Primary Call Type Choice Pull Down Menu Specifies protocol used and order when placing outgoing calls from the directory Secondary Call Type Choice Pull Down me...

Page 176: ...ecked Enables the V Series address to appear in the Global Directory when powered on If disabled the V Series has access to the Global Directory but does not appear in the Global Address books of other V Series My Information V Series Field Type Meaning Contact Person User Defined Field The name or title of the person who operates the Global Management System Contact Number User Defined Field The ...

Page 177: ...layed during the call Note that the PIP can be turned on and off during the call and can be moved to different areas of the screen by pressing the PIP button on the remote control Graphics Content Display Pull Down Menu If you are using two monitors with your system you can specify the monitor for the display of any graphics content Display Icons in a Call Checkbox option Selecting this option dis...

Page 178: ...t the far site can control the framing and angle of the camera for the best view of the near site Backlight Compensation Checkbox option Specifies whether to have the camera automatically adjust for a light background Backlight compensation is best used in situations where the subject appears darker than the background Primary Camera Pull Down menu Specifies which camera is the main camera Camera ...

Page 179: ...s on the back of the unit an audio mixer or the audio connections for a VCR Line Input Level red Pull Down Menu Sets the volume level for the line with which it is associated Line Echo Canceller red Pull Down Menu Line Input white Pull Down Menu Specifies the equipment you are connecting to the audio input connectors on the back of the unit an audio mixer or the audio connections for a VCR Line In...

Page 180: ...ct the audio output to Monitor 1 Subwoofer Speaker Pull Down Menu Specifies whether to use the system s subwoofer You may prefer to turn off the subwoofer speaker if you connect the audio output to Monitor 1 The system will not operate if you disconnect the subwoofer Subwoofer Level Pull Down Menu Sets the volume level for the subwoofer without changing the master audio volume Bass Pull Down Menu ...

Page 181: ...IP Address Pull Down menu If the system obtains its IP address automatically this area displays the IP address currently assigned to the system If you selected Enter IP Address Manually enter the IP address here DNS Servers User Defined Field or Auto Populated with DHCP Displays the DNS servers currently assigned to the system If the system does not automatically obtain a DNS server address enter ...

Page 182: ... to the WINS server for WINS name resolution LAN Speed Pull Down menu Specify the LAN speed to use Note that the speed you choose must be supported by the switch Choose Auto to have the network switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Duplex Mode Pull Down menu Specify the Duplex mode to use Note that the Duplex mode you choose m...

Page 183: ...BX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network from the Global Directory Public Network same area code Prefix User Defined Value Dialing prefix required by your PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network in the Global Directory Private Netwo...

Page 184: ...tup Global Services Account Validation V Series Field Type Meaning Require Account Number to Dial Checkbox option Checked Enables account validation feature Prompts user to enter an account number before placing a call Validate Account number Checkbox option Checked Validates account number that was entered ...

Page 185: ...mber last dialed Radio button Never Call information is not displayed In order to redial users must type the number again Only if call fails Call information is saved for redialing when a call fails to connect Always All calls can be redialed This is the default setting Log File Security iPower Field Type Meaning Record numbers in the Call Log file Check box When checked the system will include di...

Page 186: ...users log on without entering a user name or password The system displays the Logon dialog box with the default user name and the password already filled in This means that anyone can use the system Users have the privileges defined for the default user account Default user name User Defined Field Name used for a generic account that is required when you choose Auto Logon For systems using Auto Lo...

Page 187: ...users log on without entering a user name or password The system displays the Logon dialog box with the default user name and the password already filled in This means that anyone can use the system Users have the privileges defined for the default user account Default user name User Defined Field Name used for a generic account that is required when you choose Auto Logon For systems using Auto Lo...

Page 188: ...restarts the computer The default setting is 20 minutes After you select this option you must restart your computer Countdown for _ seconds Pull down menu Number of seconds before automatic logoff that the system begins showing the time left before logoff Standby iPower Field Type Meaning Put the system in standby mode after _ minutes of inactivity Check box Pull down menu Number of minutes after ...

Page 189: ...tem uses a second monitor The system automatically sets the second monitor s type NTSC or PAL to match the main camera type Picture in Picture PIP Position on Second Monitor Radio button If you are using a second monitor with your system you can change the position of the PIP Picture in Picture on the second monitor The default setting is Bottom Right Changes to this setting take effect immediatel...

Page 190: ...low rate adaption to 56 kbps if 64 kbps fails Check box Allows the system to use 56 kbps to redial connections that fail at 64 kbps Send this system s Calling Party Number to near end network or PBX Check box This feature includes the system s phone number in the call request sent to the network Some networks or PBXs require this information others prohibit it In addition some networks need this i...

Page 191: ...is also known as Restricted Line Use and Line Reservation iPower Field Type Meaning Use this line for voice add and voice only calls Pull down menu The line you want to use for voice calls Line 4 is the default Reserve this line for voice Check box Restricts this line exclusively to voice transmission To use the line for either voice or video leave the box unchecked Use this line for network manag...

Page 192: ...ypes listed above Please fill in the table so the system can generate rate codes for outgoing calls IMUX Call Mode Pull Down menu Dialed This is the default mode The system can place an outgoing call by dialing a number It can also receive incoming calls DCE Signaled non dialed The network does not need a phone number to route a call Typically the network is pre configured to a specific destinatio...

Page 193: ...can override this setting in the Advanced Call Options dialog box If you use a gateway for outgoing calls you must also configure a gatekeeper Gateway s Pull Down menu List of gateways available for use by this system You can configure gateways for this system even if you do not specify a default near end gateway for calls Set as Default Pull down menu Specifies that the selected gateway should be...

Page 194: ...NS name or IP address User defined field The DNS name or IP address of the collaboration system on which the gatekeeper is installed Automatically find a Gatekeeper Radio button Allows the iPower system to select a gatekeeper automatically If the system locates a gatekeeper it displays the IP address automatically LAN Call Dialing iPower Field Type Meaning Allow E 164 numbers to be used for outgoi...

Page 195: ...ndard rate Premium Pull down menu Bandwidth used when the user chooses to make a call at the Premium rate Default Pull down menu Bandwidth used automatically when the user does not choose a rate for a call Incoming Call Bandwidth iPower Field Type Meaning Maximum bandwidth Pull down menu Used by the gatekeeper to control the bandwidth of calls over the network The highest setting is used unless th...

Page 196: ...C Check box Integrated Dynamic Echo Cancellation IDEC automatically cancels the echoes caused when microphones pick up sounds coming from the monitor s speakers Keep echo cancellation enabled for normal use Use noise suppression Check box Filters out background noise from your videoconference such as air conditioners or ventilation system noise Keep automatic noise suppression enabled for normal u...

Page 197: ...t lighting Check box Check or uncheck the box depending upon the type of monitor and lighting Dual Images iPower Field Type Meaning Enable Share bandwidth between People and Content Radio button Enables the iPower collaboration system to share bandwidth between People and Content when Content is being shown This allows conference participants to see both People and Content simultaneously Allow sys...

Page 198: ... list Check box Shows this source in the People and Content list even when the source is disconnected Camera or video source label optional User Defined field Name that appears in the People and Content list Preferred capture resolution Pull down menu Resolution to use for the selected camera or video source Not all sources support all resolutions If you choose a resolution higher than the source ...

Page 199: ...trol to turn Automatic Camera Pointing on and off Pan Direction of Near End Cameras iPower Field Type Meaning Normal Radio button Behaves in the same manner as a scroll bar For example press the right arrow to look further to the right on the monitor press the left arrow to look further to the left This is the recommended setting Mirrored Radio button Makes the camera move to the right when you pr...

Page 200: ...ss User defined field An alternate way for the system to find the Central Directory If your network assigns IP addresses dynamically leave this field blank If you enter an IP address here the system will ping the LDAP server when you leave this page Port number User defined field If this is the only LDAP server on your network use port 389 the default LDAP server port number If your network alread...

Page 201: ...depth and resolution Check box Monitors the graphics board s capability Camera s Check box Monitors whether the main camera is plugged in and ready Microphone s Check box Monitors whether a microphone is plugged in and working Document Server s Check box Monitors the system s ability to communicate with the Document Server Monitors the system s ability to retrieve and store documents Gatekeeper Ch...

Page 202: ...system defined by the agent The community string determines access privileges between the agent and management stations such as none or read only Management station IP address User defined field List of management stations that will be receiving notifications from the SNMP agent Enable support for the Microsoft subagents Check box Admin Tools Utilities Custom Control Custom Control iPower Field Ty...

Page 203: ...s endpoint to use embedded MCU for multipoint conferences Default Video Display iPower Field Type Meaning Voice activated recommended when sharing content video Radio button Participants in a multipoint conference view the current speaker or view Content Continuous presence Radio button Participants in a multipoint conference view up to four sites People or Content simultaneously in a quadrant dis...

Page 204: ...ENTIFIER polycom 1 polycomAudio OBJECT IDENTIFIER polycom 2 polycomData OBJECT IDENTIFIER polycom 3 polycomNetwork OBJECT IDENTIFIER polycom 4 Management Products polycomGMS OBJECT IDENTIFIER polycomNetwork 1 Global Management System polycomGMSService OBJECT IDENTIFIER polycomGMS 1 polycomGMSNode OBJECT IDENTIFIER polycomGMS 2 GMS Service Variables polycomGMSVersion OBJECT TYPE SYNTAX DisplayStrin...

Page 205: ...comGMSNodesInactive OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes that can not be contact and are reporting events to GMS polycomGMSNode 3 polycomGMSNodesInCall OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes in a conference call polycomGMSNode 4 polycomGMSNodesWithErrors OBJECT TYPE SYNTAX INTEGER ACCESS read only...

Page 206: ...nodesInCall TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSNodesInCall DESCRIPTION Indicates the nodes in call threshold has been hit 2 nodeErrors TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSNodesWithErrors DESCRIPTION Indicates the nodes with errors threshold has been hit 3 helpRequests TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSHelpRequests DESCRIPTION Indicates the help re...

Page 207: ... port used The ports listed must be open for two way communication Direction Protocol Ports Purpose Web browserà Global Management System HTTP TCP 80 Web client communicating with Global Management System Web browseràvideo devices except for ViaVideo HTTP TCP 80 Web client communicating with video devices user interface Web browseràViaVideo HTTP TCP 3603 Web client communicating with ViaVideo web ...

Page 208: ...g next release of Global Management System Video devices à Global Management System Proprietary TCP 3601 Global Address Book Global Management System to from iPower model Direction Protocol Port Purpose Global Management System à Video devices HTTP TCP 80 Monitoring and Management Video devices à Global Management System HTTP TCP 80 Monitoring and Management Global Management System to from ViaVid...

Page 209: ...ces to replicate information to other databases or to perform other tasks such as sending remote alerts to an SNMP server Non HTTP protocols are used here and require ports other than 80 to be opened Global Management System to from other Services Direction Protocol Ports Purpose Global Management System à ILS LDAP TCP 389 or 1002 Global Address Replication to ILS server Global Management System à...

Page 210: ...on enabled To set the password in ViaVideo navigate to System info Global Services Global Management in the ViaVideo web interface On this page there is a Web Access Password field Once a password is entered this unit s web interface can be accessed through Global Management System when the login in information is filled in through the Manage System feature What is Other device type and how to use...

Page 211: ...u will need to enter the address 123 45 6 4 because Global Management System will select the first address 123 45 6 1 by default My server uses DHCP and its address is likely to change what should I enter when prompted to enter the URL address for the server Global Management System also accepts WINS name as opposed to only using IP addresses for the Manager URL My server IP address has changed ho...

Page 212: ... be caused by video endpoints trying to send status information to a Global Management System server behind a firewall If Global Management System is trying to manage a video endpoint outside the firewall be sure that the firewall allows bi directional traffic between them on port 80 Some of the video endpoints display line problems when all of their lines are working soundly The Manager URL is no...

Page 213: ...g Systems When I performed the function Add System my video endpoint failed to add onto the System list This can be caused by 1 Entering the incorrect IP address of the video endpoint 2 Trying to add a video endpoint when it is turned off 3 Trying to add a video endpoint that has a password set If the message you get says Could not add system then either the IP address is incorrect or the video en...

Page 214: ... when Power On checkbox is enabled for each video endpoint that is registered with Global Management System 2 Verify that Global Management System is managing the video endpoint by checking the Global Management System Server URL on the Management tab 3 Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the Global Management System have Started and Automatic 4 If ther...

Page 215: ...run For instance the file 111_11_11_111_ _2000 11 01 10 57 38 log is for the update that was run at 10 57 38 on Nov 1 2000 for the ViewStation at the address 111 11 11 111 Within this log the message Error in password means that Global Management System does not have the correct password for this ViewStation The message Could not connect means that the ViewStation was not responding Account Valida...

Page 216: ...endix Troubleshooting Guide Global Management System User s Guide POLYCOM Support If you have any other questions on Global Management System contact us at 1 800 POLYCOM or 408 474 2050 techsupport polycom com ...

Page 217: ...ssword See Global Directory Global Directory Password Importing and Exporting the Global Directory A Account Management 23 24 83 85 Account Configuration 85 Adding an Account 84 Removing an Account 84 Validate Account 85 Acknowldege Help 35 Active Directory Schema See also Global Direc tory Adding LDAP and ILS Support LDAP Advanced Stats Tab 38 System Information Window See System Information Wind...

Page 218: ... Information Window 143 147 N Network Stats Tab 38 System Information Window See System 50 Exporting the Global Directory 50 Importing an address book 50 iPower Configuration 60 New Addresses 44 Creating a dynamic entry 44 Creating a static entry 44 46 video call rate 46 New Address Books 42 Creating an address book 42 Deleting an address book 42 Editing an address book 42 Replicated entries 43 St...

Page 219: ...39 Call Status Tab 119 126 131 137 Details Tab 134 General Tab 31 117 124 125 126 129 135 142 143 144 145 Interface Tab 118 125 126 130 136 Management Tab 141 Network Statistics Tab 127 Network Stats Tab 120 132 138 Information Window Network Stats Tab Network Status 23 94 95 Network Status Report 86 O Other Device 24 32 37 103 System Information Window 145 146 P Passwords Default Password See Def...

Page 220: ...Configuration 61 62 Manage system 36 System Information Window 129 134 Web Access Password 36 Video Tab 38 System Information Window See System Information Window Video Tab ViewStation 6 24 35 103 141 Account Configuration 85 Adding a System 31 Connecting to LAN 114 Global Directory 59 Manage System 36 System Information window 117 122 ViewStation Admin Setup 153 164 See also Provisioning ViewStat...

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