Polyaire airtouch Installer Manual Download Page 64

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Problem

Solution

Error Code
FFFF or FFFC

Gateway is connected but AC is not powered or the
communication to AC is lost.

Error Code
FFFE

Communication to gateway is lost. Gateway switch setting
issue or faulty gateway.

8. Troubleshooting

Troubleshooting

Summary of Contents for airtouch

Page 1: ...airtouch net au Installer Manual airtouch ...

Page 2: ...4 Damper RPM setting 17 5 1 5 Installer Settings Password 17 5 1 6 Reset and Save current system settings 17 5 2 Balancing 18 5 3 Sensors 20 5 3 1 Assign a sensor to a group 21 5 3 2 Pair main module and wireless sensors ITCs 21 Liability Please read the instructions before installing this AirTouch Zoning Control System Polyaire Pty Ltd does not accept any responsibility for loss or damage that ma...

Page 3: ...5 9 1 Name AC Units 27 5 9 2 AC Detail Settings 27 5 9 3 Choose AC Control Thermistor 28 5 9 4 Configure AC Fan Speed Options 29 5 9 5 Control Temperature Offset 29 5 9 6 Multiple Ducted Systems 30 5 9 7 Groups connected in each ducted system 30 5 10 Setting up Wi Fi connection 31 5 11 Testing Damper On Off 31 5 12 Software Update 32 6 Wiring Diagrams 33 7 Downloading and Installing AirTouch 4 App...

Page 4: ...4 Compatible Brands Compatible Brands ...

Page 5: ... 4 Cables Cables with left latch or central latch plugs connect the main control module extension module if applicable console and motorized dampers together 1 5 Supply Air Sensor optional Supply air sensor measures the temperature of the supply air for auto mode recognition 1 6 Power Supply 24VAC transformers provide power to the main and extension modules 1 7 AC Gateways optional AC gateways are...

Page 6: ...pswitches for their own identification 2 Configuration AirTouch 4 System is a star architecture system that allows communications between AirTouch 4 main control module extension module AC unit WiFi router to connect to smart phones and internet up to 16 zone dampers wireless temperature sensors and up to two consoles Figure below shows the connection of devices such as the WiFi router AC indoor P...

Page 7: ...our gateways can be connected for one AirTouch 4 to control four AC s Please see AC wirings for details in section 6 Main and extension modules can be in different locations and connected via a cable with left latched plugs on both ends Console is connected to the T port on main module Up to two consoles can be joined in a system One will be connected to the main module and the other to the extens...

Page 8: ...t Gateway 2 Unit Gateway 3 Unit Gateway 4 24V 24V Touch Screen 1 Home Router Touch Screen 2 Smart Phones Main Module Extension Module To Zone Dampers Bypass 2 RS 485 Unit Gateway 1 A B Indoor Unit 1 Indoor Unit 2 Indoor Unit 3 Indoor Unit 4 Bypass 1 Supply Air Sensor Optional Supply Air Sensor Optional Supply Air Sensor Optional Supply Air Sensor Optional Apple Homekit Bypass 4 Bypass 3 To Zone Da...

Page 9: ...f four zones Example There could be one or more zones going into a common area such as Kitchen Dining or Family Dining room Work out the total group number Maximum total group number in a system is 16 NOTE It is important to test all cables before installation Testing all cables to be used before the start of the installation will save considerable diagnostic time if the fully installed system is ...

Page 10: ... zone dampers are exposed 4 3 If the extension module is used connect main module to extension module at E M port on both modules with a left latched cable 4 4 Use pre tested cable to connect Z1 port on the main module to the motorized damper of the 1st zone 4 5 Repeat step 6 4 to connect other zone dampers to their relevant zone ports on the main and extension modules Components Installation 4 Co...

Page 11: ...s are used connect one to T on the main module and the other to the extension module 4 8 Connect the 24V AC transformer to screw terminals on the main control module If extension module is used connect another 24 VAC transformer to the screw terminals of the extension module 4 9 Connect the main module to the AC unit using the required kit for the respective AC unit cables and interface board Foll...

Page 12: ...of the console consists of two halves The front cover contains the PCB board along with the LCD console The back cover attaches to the wall as a mounting base During the installation process the case will have to be opened to mount the console on the wall Follow the steps below to carefully install the console to the wall a Slide the back base to bottom side to clear the stops on the front cover b...

Page 13: ...g four screws on the marked positions e Retrieve the console cable from main control module out of the cable hole and plug it into the console f Align the bottom edge of the back base with the bottom inside of the front cover and the two side edges of the back base with the front cover Continued on next page ...

Page 14: ... wall and make sure the back of front cover is flash against the wall And then push the front cover downwards with two figures holding the top side of the front cover where there are two slots till the two snap ons click in Component Installation ...

Page 15: ... but can be changed Touching Installer s button in the Settings list will bring up password input page After inputting the correct password installer s setting page will come up In the user s settings which are discussed in User s Manual the followings can be set owner name date time group name WiFi turbo group temperature display touch tone child lock and temperature alert 5 Recommended Commissio...

Page 16: ...assigned to the AC unit or the group where the console is installed 5 1 3 Console Address Up to two consoles can be installed in one AirTouch 4 system Each console is set as Master 1 in default If two consoles are installed in the same system one shall be set to Master 1 and the other is set to Slave 2 The master console will manage WiFi communications It s recommended to set the console in a posi...

Page 17: ...ved successfully it will be stored on the console in the name of AtchV4_Setting_Id txt Please transfer the settings file to a micro SD card or send it to an email address for permanent storage in case the console is unaccessible Use File Manager on the console to access the file under storage emulated 0 airtouch If the main module has been replaced the system can be recovered from this file After ...

Page 18: ...n be conducted on the touch screen as below a On Installers screen touch Balance menu b Touching the percentage value for the zone to start the balancing process All zones will open to its balanced position You can input proper value and check the airflow on the fly till right value reaches c Repeat the process for all zones which need balancing Then touch the Stop button to stop the balancing pro...

Page 19: ...19 ...

Page 20: ...e and On Off if required There are wireless temperatures sensors and wired temperature sensors on console Each wireless sensor has dipswitches to assign it to a particular group where it is installed and to be used for temperature control of the group Balancing contd Sensors Wireless Sensor Console Sensor ...

Page 21: ...main module and wireless sensors ITCs After assigning wireless sensors to relevant groups it s time to pair the sensors The AirTouch 4 main module and wireless sensors have to be paired to enable communications When AirTouch 4 is first powered up start the pairing process on the Sensors page in the Installer s Settings by switching the Pair button to Start then push and hold the button on each of ...

Page 22: ...affected by grouping which means zone balancing can be conducted before or after grouping Grouping can be carried out as follows a In Installers screen touch Grouping to enter Grouping screen 5 4 Grouping Zones b Touch the edit field of the group c and then touch or button to add or minus zones to the group d Repeat steps b and c to define all groups e Press Save button to save the setting Groupin...

Page 23: ... will be used for controlling the temperature in the group Press Save button to save the setting If the group has only one temperature sensor its temperature will be the control temperature for the group In default the Auto is selected The system will automatically choose none one sensor or average of two sensors when there is no sensor one sensor or two sensors When the group control temperature ...

Page 24: ...puncture blow offs or joints splitting It is designed to automatically open dampers if someone attempts to shut down all dampers thus preventing pressure build up Spill function opens the groups chosen as spill groups in the system when all groups are being closed Bypass function opens the bypass damper which connects the supply duct to the return duct directly when all groups being closed When ch...

Page 25: ...onditioning system is due for service Installers can also use this feature to leave their details such as their names and contact number The service reminder will display HALF YEAR SERVICE DUE ONE YEAR SERVICE DUE or TWO YEAR SERVICE DUE and installer s name and contact number on console for the set number of days if it has been enabled for half year 182 days one year 364 and two years 728 days re...

Page 26: ... days via keyboard input d Touch Save button to save Maximum length of the name is 10 characters and the phone number is 12 digits Reminder information will be displayed on the screen when the service is due for the length of display days 5 days in the example Touch the x button on the top right corner of the message box will clear the alert but the message box will come back when the screen wakes...

Page 27: ...Mitsubishi Heavy Industries Toshiba LG Hitachi Samsung Carrier Rinnai Actron Slim Midea Braemar and Gree The wiring diagrams for full AC control are on section 6 5 9 1 Name AC Units The names of the AC can be edited as required The default names are Unit and Unit 2 for AC1 and AC2 respectively Touch the name box will bring up keyboard for editing Touch Enter to confirm the new name The maximum len...

Page 28: ...he home temperature for the AC unit AC unit will use this value to take control Please check the commissioning notes for each model and ensure the AC unit is enabled for remote temperature sensor control Otherwise the selected group temperature sensor will not be used for AC control as expected even though the console of AirTouch 4 will show the measured temperature from the group sensor Touch Sav...

Page 29: ... speed options of the AC unit First tick the fan speed names and then change the fan speed matching number As in the image below the Low fan speed number may be changed to 1 Medium to 2 High to 3 and Powerful to 4 Touch Save Back to save 5 9 5 Control Temperature Offset The measured temperature from the selected control thermistor can be offset to suit the situation It s up to the installer to cho...

Page 30: ...ll have its own spill and Turbo settings It s up to the installer to choose one ducted system or multiple ducted system 5 9 7 Groups connected in each ducted system In Multiple ducted systems installers have to define the group numbers for each ducted system The group number for each ducted system will help protect each system from potential blown out by spilling and set up separate Turbo group Al...

Page 31: ...ection will stay permanent till the setting changes on the home router such as SSID password security levels filters and others The connection will automatically resume after power off and on cycle 5 10 Setting up Wi Fi Connection 5 11 Testing Damper On Off a Switch on the air conditioner b Enter the home screen of AirTouch 4 c Touch the group buttons to turn groups on or off to check if the dampe...

Page 32: ...the screen For offline update please contact Polyaire In Installers Settings select Software Update and follow the prompts The Touch Pad Console and Main Module are updated separately Please run the software update for both After completing the update please check if the current version is the same as the latest version by going into the update pages ...

Page 33: ...Standard AC Wall Controller from AC Indoor Unit if it s not going to be used Refer to relevant AC Gateway Drawings below to connect Gateway Refer to Dip Switch settings if applicable on the Gateway Drawings below After completing wiring and setting the dip switches turn power ON AC Indoor Gateway and AirTouch 4 can be powered up at the same time but power up AC Indoor and Gateway no later than the...

Page 34: ...y first and then power up AirTouch 4 Or power them up at the same time 4 If AirTouch 4 sensors are used for AC temperature control Settings on the Daikin AC wall controller Set thermostat sensor to the remote controller Go to Field Setting find Mode 10 20 code 2 and change its value to 01 or 03 depending on the wall controller model numbers if there is any doubt please call Daikin to confirm Remov...

Page 35: ...omeKit HomeKit Module RS485 AC Gateway AC Gateway P1 P2 P1 P2 AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Setting S1 S4 Gateway As 0111 0000 Slave 1111 0000 Master Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657212 Note 0 Off 1 On 657212 Wiring Diagram W...

Page 36: ...fault position gateway as Slave Make sure all wires are connected properly 2 Initialise the AC Unit with Panasonic AC Wall Controller connected The Panasonic wall controller can be wired to R1 and R2 in parallel with the gateway 3 Remove the Panasonic wall after commissioning and set the gateway as the Master by switching position one of S1 to On 1 4 If AirTouch 4 sensors are to be used for AC tem...

Page 37: ...ateway R1 R2 R1 R2 AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S2 S3 Gateway As 10000000 000 1 01000000 000 2 11000000 000 3 00100000 000 4 657213 Note 1 0 Off 1 On 2 This applies to firmware version after V2 3 Master Slave Selection S1 Gateway As 01000010 Slave 11000010 Master 657213 ...

Page 38: ...he dipswitches on the gateway at their default position Make sure all wires are connected properly 2 Initialise the AC Unit with Panasonic AC Wall Controller connected The Panasonic wall controller can be wired to R1 and R2 in parallel with the gateway 3 Remove the Panasonic wall controller after commissioning 4 If AirTouch 4 sensors are to be used for AC temperature control go to AirTouch 4 AC se...

Page 39: ...ass Dampers HomeKit HomeKit Module RS485 AC Gateway AC Gateway R1 R2 R1 R2 AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 S4 Gateway As 10000001 0000 1 01000001 0000 2 11000001 0000 3 00100001 0000 4 657213 Note 0 Off 1 On 657213 Wiring Diagram Firmware Version Before 2 3 Wiring Diagra...

Page 40: ...alise the AC Unit with Toshiba AC Wall Controller connected The Toshiba wall controller can be wired to A and B in parallel with the gateway 3 Remove the Toshiba wall controller if it is not to be used after commissioning Otherwise Toshiba s wall Controller should be always set as Follower 4 If AirTouch 4 sensors are used for AC temperature control go to AirTouch 4 AC Setup in Installer s Settings...

Page 41: ...AC Gateway AC Gateway A B A B AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Indoor Type Settings S1 S4 Indoor Type 00xx 0000 Not Defined 10xx 0000 VRF SMMSi 01xx 0000 RAV 11xx 0000 VRF SMMS SHRM Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657218 Note 0 Off 1 On x On or...

Page 42: ...1 and restart the AC and AirTouch 4 4 If AirTouch 4 sensors are used for AC temperature control Settings on the AC wall controller Set thermostat sensor to the remote controller Go to Service Function Setting find Function No 42 and set its value to 01 Then go to Submenu and change R C sensor control from Off to On Remove the Fujitsu wall controller if it s not to be used after commissioning Setti...

Page 43: ...HomeKit Module RS485 AC Gateway AC Gateway B W R 3 2 1 AirTouch 4 S A1 B W R 3 2 1 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Settings S1 S4 Gateway As 0000 0000 Slave 1000 0000 Master Three Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657214 Note 0 Off 1 On 657214 Wiring D...

Page 44: ... their default position Make sure all wires are connected properly 3 Initialise the AC Unit with ME AC Wall Controller connected 4 Remove the ME wall controller if it is not to be used after commissioning Make sure the AC control temperature is measured from the indoor unit return air 5 Go to AC Setup and select the proper temperature sensor for AC control 657215 Commissioning notes Wiring Diagram...

Page 45: ... from Polyaire Provided with the gateway Fan Speed Settings S1 S4 Total Fan Speed numbers 0000 0000 3 or 4 0001 0000 2 AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657215 Note 0 Off 1 On Firmware before V2 0 Gateway Address Setting S3 S4 Gateway Addr 10000000 1000 1 01000000 1000 2 11000000 1000 3 01000000 1000 4 Cable with plugs provided wit...

Page 46: ...eway to ON 1 Then restart the AC and gateway first and then power up AirTouch 4 Or power them up at the same time 4 If AirTouch 4 sensors are used for AC temperature control Settings on the LG AC wall controller Set thermostat sensor in the remote controller Go to Function Setting Zone Setting Sensor change it to REMO Remove it after the setting if the LG wall controller is not going to be used af...

Page 47: ...C Gateway AC Gateway CN REMO AirTouch 4 S A1 B Y R 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Settings S1 S4 Gateway As 0000 0000 Slave 1000 0000 Master AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657219 Note 0 Off 1 On Three stripped wires to LG wall controller not shown or Three stripped wires with a plug to CN...

Page 48: ...l Controller connected The MHI wall controller can be wired to X and Y terminals in parallel with the gateway If the MHI wall controller is not going to be used after commissioning and the return air sensor is used for AC temperature control Turn off power and disconnect the AC Wall Controller from AC Indoor Unit and set position 1 of S1 on the gateway to ON 1 Then restart the AC and gateway first...

Page 49: ...ateway X Y X Y AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Settings S1 S4 Gateway As 0xxx 0000 Slave 1xxx 0000 Master Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657216 Indoor Fan Speed Number S1 Total Fan Speed Number x00x 1 x01x 2 x10x 3 x11x 4 Note 0 ...

Page 50: ... control Settings on the Hitachi AC wall controller Set thermostat sensor to the remote controller Go to Function Setting find Item C8 and change its value to 01 Remove it after the setting if the Hitachi wall controller is not going to be used after commissioning Otherwise set Hitachi AC wall controller as sub controller go to Function Setting find Item code F2 and set its value to 01 Settings on...

Page 51: ...omeKit HomeKit Module RS485 AC Gateway AC Gateway A B AirTouch 4 S A1 A B 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Setting S1 S4 Gateway As 0000 0000 Slave 1000 0000 Master Two Core cable stripped wires field prepared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657220 Note 0 Off and 1 On 657220 Wiring Diagram W...

Page 52: ... default position Make sure all wires are connected properly 2 Change mode 10 value to 01 via AC Wall Controller 3 If AC Wall Controller is not going to be used after commissioning change mode 00 value to 01 via AC Wall Controller Then remove the AC wall controller 657222 Commissioning Notes Wiring Diagrams contd ...

Page 53: ...it Module RS485 AC Gateway AC Gateway A B AirTouch 4 S A1 V1 V2 A B CN1 COM BMS2 657211 RS485 Cable from Polyaire Provided with the gateway Gateway ID Setting S2 ID 0010 Braemar Gree Two stripped wires with two pin plug From Polyaire AC Indoor PCB Gateway Address Setting S1 Gateway Address 1000 1 0100 2 1100 3 0010 4 657222 Note 0 Off 1 On x On Two stripped wires field prepared 657222 Commissionin...

Page 54: ...electrical box cover 3 In default AC will use its own return air sensor as control sensor Installers can set the AC control thermistor to an AirTouch 4 sensor by going to AC setup in Installer s Settings of AirTouch 4 4 If the sensor on the AC wall controller is used for AC control Follow Me feature on the AC wall controller please Press the Follow Me button on the wall controller to activate Foll...

Page 55: ...Kit HomeKit Module RS485 AC Gateway AC Gateway X Y AirTouch 4 S A1 V1 V2 X Y 657211 RS485 Cable from Polyaire Provided with the gateway Heat Mode Compensation Setting S2 Value 0100 0 00 0111 4 00 Two stripped wires field prepared AC Indoor PCB Gateway Address Setting S1 Gateway Address 1000 1 0100 2 1100 3 0010 4 657222 Note 0 Off 1 On x On Two stripped wires field prepared 657222 Wiring Diagram W...

Page 56: ...C Unit If AirTouch 4 sensors are used for AC temperature control Settings on the AirTouch 4 choose from Control Thermistor list in the Installer s AC Setup Settings from the Samsung wall controller Go to Installation Service Modes by pressing and holding ESC and Set buttons together find Main Menu 1 Submenu 2 and then set Data bit 1 to 1 After the setting remove the Samsung wall controller and use...

Page 57: ...mpers HomeKit HomeKit Module RS485 AC Gateway AC Gateway F3 F4 F3 F4 AirTouch 4 S A1 657211 RS485 Cable from Polyaire Provided with the gateway Two stripped wires field prepared AC Indoor PCB Gateway Address Setting S1 Gateway Address 1000 1 0100 2 1100 3 0010 4 657229 Note 1 0 Off 1 On x On 2 Samsung wall controller cannot be with the gateway at the same time NASA 657229 Wiring Diagram Wiring Dia...

Page 58: ...the AC Unit with Samsung AC Wall Controller connected 3 If AirTouch 4 sensors are used for AC temperature control Settings on the AirTouch screen choose from Control Thermistor list in the Installer s AC Setup Settings on the Samsung wall controller Go to Installation Service Modes by pressing and holding ESC and Set buttons together find Main Menu 1 Submenu 2 and then set Data bit 1 to 1 Restart ...

Page 59: ...rs E M Extension Module T Touchscreen Z1 Z8 Zone Dampers L and N 24V AC Power Supply B1 and B2 Bypass Dampers HomeKit HomeKit Module RS485 AC Gateway AC Gateway F3 F4 F3 F4 AirTouch 4 S A1 V1 V2 V1 V2 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Setting S2 Gateway As 0000 Slave 0001 Master Four stripped wires field prepared AC Indoor PCB Gateway Address Setting S1 Gatewa...

Page 60: ... Gateway F3 F4 F3 F4 AirTouch 4 S A1 V1 V2 V1 V2 657211 RS485 Cable from Polyaire Provided with the gateway Master Slave Setting S1 S4 Gateway As 0000 0000 Slave 1000 0000 Master Four Core cable stripped wires field prerpared AC Indoor PCB Gateway Address Setting S3 Gateway Address 10000001 1 01000001 2 11000001 3 00100001 4 657217 Note 1 0 Off 1 On x On 2 This applies to gateways made in Spain No...

Page 61: ...ed with YCJ A002 From Haier AC Indoor PCB Gateway Address Setting S1 Gateway Address 1000 1 0100 2 1100 3 0010 4 657222 Note 0 Off 1 On Two stripped wires field prepared BM1 1 2 0 1 SW1 1 2 3 4 5 6 7 8 0 0 0 0 0 0 0 0 Note 0 Off 1 On Wiring Diagrams contd 1 Wire AirTouch gateway YCJ A002 supplied by Haier and AC indoor as per diagram Make sure all wires are connected properly 2 Set the dipswitch s...

Page 62: ...y Dipswitch Gateway 2 Set by Dipswitch Gateway 3 Set by Dipswitch Gateway 4 Set by Dipswitch RS 485 A B A B A B B A A B S3 S4 S1 Gateway S1 S2 Gateway Gateway with three sets of switches S3 12345678 Gateway Address 100xxxxx Gateway 1 010xxxxx Gateway 2 110xxxxx Gateway 3 001xxxxx Gateway 4 Gateway with two sets of switches S1 1234 Gateway Address 100x Gateway 1 010x Gateway 2 110x Gateway 3 001x G...

Page 63: ...ch 4 app supports is iOS 8 0 When mobiles and AirTouch 4 are all connected to the same WiFi and with the same band the AirTouch 4 app will run straight away and the control interface will come up If the mobiles and AirTouch 4 are not in the same WiFi network you ll need internet connection by other WiFi or 3G 4G network and password to run the app If it s the first time to run the app via internet...

Page 64: ... Code FFFF or FFFC Gateway is connected but AC is not powered or the communication to AC is lost Error Code FFFE Communication to gateway is lost Gateway switch setting issue or faulty gateway 8 Troubleshooting Troubleshooting ...

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Page 68: ...tions and procedures are correct at time of publication but are subject to change without notice Please read the instructions before installing this Zone Control System Polyaire Pty Ltd does not accept any responsibility for loss or damage that may occur as a result of the incorrect installation or operation of this AirTouch Control System 1300 980 656 airtouch ...

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Polyaire airtouch, Installer Manual

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