Plextor 241040 ATAPI, Operation Manual

Page: 50 / 72

Section 5. Maintenance and Troubleshooting
46
PlexWriter 24/10/40A Operations Manual
Symptom
Cannot add information to CD-R or CD-RW disc.
Possible Cause #1
•
The CD-R or CD-RW disc was originally written using other software. If the
software is different, incompatibility errors may occur.
Solution #1
•
Always use the same authoring software to add content to a disc.
Possible Cause #2
•
Not enough disc capacity.
Capacity of a standard 74-minute CD is limited to 650 MB.
Solution #2
•
Use different CD-R or CD-RW media if the capacity is insufficient.
Possible Cause #3
•
The disc is written with a CD-R or CD-RW drive from another vendor.
Solution #3
•
Use a different CD-R or CD-RW disc.
•
Try to use same drive to add more data to CD-R or CD-RW disc.
Symptoms
Cannot write at higher speeds, such as 24X and 16X.
Possible Cause #1
•
Using poor quality media.
Solution #1
•
Use the CD-R/RW media recommended by Plextor. Supported media lists can
also be found on the Plextor web site at www.plextor.com.
Possible Cause #2
•
Buffer underrun occurring.
Solution #2
•
If necessary, enable BURN-Proof in the recording software. (Some software
packages, such as Adaptec’s Easy CD Creator 4.02, have BURN-Proof support
for the PlexWriter drive permanently on, while other software allows the user to
select whether it is on or off.)
•
If your software does not support BURN-Proof and problems, reduce the load on
CPU resources. Some ways to do this are:
‰
Log off from the network.
‰
Don’t use the mouse.
‰
Disable the screen saver or power save mode.
‰
Quit all other applications except the authoring software.