Plextor 241040 ATAPI, Operation Manual

Page: 41 / 72

Section 5. Maintenance and Troubleshooting
PlexWriter 24/10/40A Operations Manual
37
Troubleshooting
If you have problems during or right after installation of your PlexWriter drive, use
these tips to help find the problem. You can also use these charts to help find
problems that develop in existing installations.
Start here if you're a PC user. Mac users should start with page 48 and come back
here if they don't find the answer.
Troubleshooting: General
Symptoms
Personal computer “hangs” or crashes after PlexWriter is installed.
Possible Cause
•
Computer does not support Ultra DMA.
Solution
•
Your PlexWriter ships from the factory with no DMA jumper installed. (The
DMA pins at the left rear of the drive are empty.) This means the drive is
normally set to Ultra DMA-2, and this setting should work in most cases.
However, if the computer hangs or crashes, change the PlexWriter to DMA
Mode 2 by installing the DMA jumper across the two pins. (See Figure 2 on page
5.)
Symptoms
PlexWriter drive not recognized by computer.
Possible Cause #1
•
IDE cable is not connected properly.
Solution #1
•
Ensure IDE cable is connected.
•
Verify that connectors on motherboard and drive do not have bent pins.
Possible Cause #2
•
Drive or IDE bus is not enabled in the computer’s BIOS.
Solution #2
•
Ensure the IDE port is enabled and set properly in motherboard’s BIOS.
See “Make Sure the Drive Is Recognized” on page 22 for more details.
Possible Cause #3
•
Jumper conflict.
Solution #3
•
Check jumpers for the PlexWriter drive and the other peripheral devices (hard
disk or CD-ROM drive) on the same IDE cable. Ensure the jumper for one device
is set to Master and the other to Slave. Two devices on one cable cannot be set to
the same setting (except for Cable Select).