Plextor 241040 ATAPI, Operation Manual

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Section 5. Maintenance and Troubleshooting
PlexWriter 24/10/40A Operations Manual
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Troubleshooting: Read
Symptoms
PlexWriter drive has read errors, may not respond when accessed from My
Computer or Explorer, or cannot run a program.
Possible Cause #1
•
Defective CD-ROM, CD-R, or CD-RW disc.
•
A fingerprint, contaminants, or scratches on the disc’s surface may prevent the
drive from reading or writing data.
Solution #1
•
Clean the disc as detailed on page 31.
•
Try a different disc.
Possible Cause #2
•
Disc is badly manufactured.
Solution #2
•
Try a different disc.
Possible Cause #3
•
Bad connection between the PlexWriter drive and the motherboard.
Solution #3
•
Inspect the IDE cable and drive for recessed, broken, or bent pins.
•
Inspect the IDE ribbon cable for any signs of distress, such as kinking.
Possible Cause #4
•
CD-Audio disc in the drive. Audio CDs do not have computer data, so typing
computer commands in DOS while an audio disc is in your drive gives an error
message.
Solution #4
•
Use a data CD in the PlexWriter drive.
Possible Cause #5
•
Disc is inserted upside down.
Solution #5
•
Eject the disc and load it with the label or text side up.
Possible Cause #6
•
Blank CD-R or CD-RW disc is inside the drive.
Solution #6
•
Remove the disc from the drive and test it by using another disc