5
License
License module shows the license installed on the system
Users License
: License for connecting IP Phone (including desk phone, soft phone, mobile apps..etc.)
Each device requires one individual extension, each extension requires one individual
license.
ACD Module
: License for ACD (Automatic Call Distribution) module, features including:
ACD Agent Status
ACD Wallboard
Agent Activity Log
Agent Attendance Report
Agent Login/Logout
Agent Management
Agent Statistics
Queue Management
Queue Statistics
Queue Voice Logs
CRM Integration module: License for CRM Integration (Call popup with contact matching fetures)