32
Extension group members can be setup in Extension Group
module
Page Extensions
Peter Chan (101)
Select one or multiple extension(s) to page/intercom
Play Busy Tone
for 5 seconds
Play busy tone to the caller for specifed time
Play Congestion Tone
-
Play congestion tone to the caller
Play Sound
Thank-you-for-calling
Play the specifed voice
(If used in IVR, no key input will be detected)
Play Sound (Background)
Thank-you-for-calling
Play the specifed voice with digit input accepted
This command can be used within IVR only
Prompt for Account Code
-
To prompt for account code and wait for correct account code
before proceeding commands followed by this.
Usage Example: IDD dialing
Account Codes can be managed be Account Codes
Management module
Queue
Customer Service (cs)
Timeout: 45 seconds
Redirect calls into specified ACD Queue
(for systems with ACD module only)
If timout is set, calls will be hold in queue for the time
specified and run the next command if timeout
Realtime Monitor
SIP Channels
To perform real-time call monitoring on specified channels. A
random channel/extension will be picked for call listening,
press * to pick the next extension
Redirect to another DialRule
Prefix: 2
Strip Digits: 1
Dialgroup: default
To redirect the call to similar dial rule in another dialgroup
Example:
Original Dial Rule: 150
With prefix: 2, strip digits 1, dialgroup default
Calls will be redirected to 250 in default dialgroup
Run Hangup Script
-
Reservered for Platon Engineers and special features only
Run Script
-
Reservered for Platon Engineers and special features only
Show on CLI
-
Text to be shown on console
Reservered for Platon Engineers and special features only
Wait for Input
for 8 seconds
Used wihtin IVR Menu, to wait for digit input for the specified
time
Wait/Delay
For 5 seconds
To make a delay for the specified time before running the next
command. Usually used after Answer command, for better
compatibility with slow responsed systems
