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Appendix A: Platon Dial Plan Command List
Command
Variables Example(s)
Descriptions
Agent Login
-
To perform ACD Agent Login
(for systems with ACD module only)
Agent Logoff
-
To perform ACD Agent Logout
(for systems with ACD module only)
Answer
-
Answer an incoming call by the PBX, some dial plan
commands requires the PBX to answer the call first before it
works
Ask for passcode
1357
To prompt for input passcode before running the rest
commands
Change CallerID (Name)
Example 1: Peter Chan
Example 2: HK-${CALLERID(name)}
Any text or numbers to replace the original Caller Name, or put
in front or after ${CALLERID(name)} to add or append a
caller ID Name, for example:
Original Caller Name is: Peter
Variable input: HK-${CALLERID(name)}
New Caller Name becomes: HK-Peter
Change CallerID (Number)
Example 1: 12345678
Example 2: 9${CALLERID(num)}
Any numbers to replace the original Caller Number, or put in
front or after ${CALLERID(num)} to add or append a caller
ID Number, for example:
Original Caller Name is: 12345678
Variable input: 9${CALLERID(num)}
New Caller number becomes: 912345678
Change Language
Cantonese
Choose any langauge from drop down list, or press “Edit” to
add/modify existing language.
Changing language will affect the system to apply different
language files for voice play backs afterwards
Change Priority
High(5)
Change the caller’s priority if it routed into Queue
(For systems with ACD module and Membership System only)
Customized Command
-
Reservered for Platon Engineers and special features only
Customized Macro
-
Reservered for Platon Engineers and special features only
Dial by CO Trunk /
Dial by IAX Trunk /
Dial by SIP Trunk
CO (from first line)
Prefix: 133
Strip Digits: 1
Timeout(in seconds): 15
Pass the dialed numbers to specifed Trunk, with the assigned
line usage method (e.g. from first line).
If prefix is specifed, it will be added in front of the dialed
numbers and send to the specifed trunk.
E.g. original number 123456, with Prefix 133, system will send
133123456
If strip digits is specified, system will remove the number of
