15
Dialplan (Cont’)
Day / Night Mode Switching
Day / Night Mode Switching allows the system to switch to different dial plan group to perform different actions
for the calls. An example of Day / Night Mode usage is to setup different call routes for operation hours and non-
operation hours, company might want to ring the receptionist’s phone during operation hours and re-direct the call
to IVR system for non-operation hours.
Setting up Day/Night Mode for incoming calls
1.
Define two dial plan groups (e.g. pstn_day and pstn_night) for different modes
2.
Go to dial plan group for incoming calls (usually “pstn” group), and click on “Day / Night Mode Switch”
(located under the “Dial Plan Group” selection box)
3.
A screen similar to above screen example should be shown, select the group to be switched, e.g. if you’re
setting up night mode, select “Switch to: pstn_night”
4.
Within the “Schedule” section, select the schedule for the profile to be run. You may specify to run night mode
all the time, but add on top for specified schedule to run day mode.
Example Setting:
1.
Add “pstn_night” as “Always” in schedule
2.
Add “pstn_day” for the schedule Mon – Fri, 09:00 – 18:30
3.
Move the priority of “pstn_day” schedule on top of “pstn_night”
