9
Call Detail Report (CDR)
Call Detail Report shows all the inbound and outbound call history, users may use this module to search the call
history from certain critireas such as “Caller”, “Destination and Date. Search results can be listed in web-based
format or even exported to Excel compatible CSV (comma separated values) format.
Searching/Export Call History
1)
Input the search critirea such as Caller (called from), Destination (called to) and period of call report, please
note that if no search critirea, system will show all call history.
2)
The table shows the call details:
Date
: Date and Time for the call made, in the format of YYYY-MM-DD HH:MM:SS
Account
: Account Name used (related to Account Code), if available
Caller
: Telephone number that initiated the call, and in blanket showing the channel used
Destination
: Called telephone number, and in blanket showing the channel used
Channel
: Voice channel used
Duration
: Total talk time for the call (including Ringing time)
Billed Duration
: Total talk time for the call (excluding Ringing time)
Disposition
: Call disposition (No Answer / Answered / Busy / Failed)
3)
Click on “Export to File” (located on top of the table), to export the data to Excel format file.
