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Dialplan
Dial Plan module controls all the outgoing dial rules and incoming call routes.
When performing outgoing calls, system will check the dial rules within the assigned dial plan group (extension
dial plan group is assigned within the VoIP Users module), if a dial rule is matched, the system will run the
commands within the dial rule setup.
When an incoming call arrives, system will check for incoming calls dial plan group (usually is “pstn” group).
For analog trunk lines, the call will arrive at “s” dial rule; for digital trunk lines (including IDAP/T1/E1/SIP/IAX
Trunks), digit send will be received as dial rule, e.g. if the digit send from the trunk is 630, the system will run the
commands in “PSTN” dial plan group, with dial rule 630.
Dealing with Dial Plan
When the number dialed or digit sent from trunk matches the dial rule, the call will be routed within the “Auto-
Run Action List” from the first command to the last command until any of the command pickup the call. In the
screen example shown above, when the system received digit sent from trunk is 630, the system rings the
extensions “Peter Chan (101)” and “May Wong (103)” for 15 seconds, if no one picks up, the system will ring the
extension “Andy Lee (102)” for another 15 seconds, if still no one answers, the system will redirect the call to
Mailbox of “105 (Alex)” with no prompt. For a complete list of Dial Plan commands and its descriptions, please
refer to
Appendix A – Platon Dial Plan Command List
