Fault
Probable cause
Solution
Unit does not switch on
No mains voltage
Check the mains cable and plug
connection and replace if
necessary.
Check the power supply unit. If
the green status LED does not
light up, replace the power
supply unit.
Check the mains fuse in the
building.
On / off switch is defective
Inform a Service Technician.
Unit switches back off after a
short time
Mains cable or power supply
unit plug not inserted correctly
Check the mains cable and plug
connections.
Hardware fault
Inform a Service Technician.
Mains supply voltage too low
Check the mains voltage.
Unit is on but none of the
indicator LEDs are lit up (status,
error or operating LEDs)
Display defective
Inform a Service Technician.
Unit not responding
The unit has not yet completed
the startup procedure
After switching on, wait 20 - 30
seconds until the startup
procedure has finished.
Unit is blocked by the firewall
Enable the ports for the unit in
the firewall settings.
Image plate does not fit into the
intake slot
Incorrect cartridge used
Use the correct cartridge for the
size of image plate being used.
Light protection cover slips into
intake slot together with image
plate
Incorrect cartridge used (too
large)
Use the correct cartridge for the
size of image plate being used.
Cartridge display does not light
up
Cartridge not inserted correctly Insert the cartridge correctly.
Network connection has been
disconnected
Connecting cable between
device and computer not
correctly connected
Check the connecting cable.
The IP address of the device is
being used by another unit
Check the network settings (IP
address and subnet mask) and
assign a unique IP address to
every device.
Inform a service technician if
the problem persists.
Unit ejects the image plate
without the image data being
transmitted to the imaging
software.
"Incorrect image plate type
E10025"
Correct image plate not used
Only use Planmeca imaging
plates.
The ejected image plate can be
imported on a suitable image
plate scanner (e.g. Planmeca
ProScanner). Make sure that
the image plate is protected
against ambient light.
5 Troubleshooting
User's manual
Planmeca ProScanner 2.0 59
