5.1.2 Software errors
Fault
Probable cause
Solution
"Too much ambient light
E10000"
Unit exposed to too much light
Darken the room.
Turn the unit so that no light
can fall directly into the entry
slot.
"Temperature of the device is
high E10008"
Laser or erasure unit too hot
Switch off the unit and allow it
to cool.
"Erasure unit fault"
LED defective
Inform a Service Technician.
Imaging software does not
recognise the unit
Unit not switched on
Switch on the unit.
Connecting cable between
device and computer not
correctly connected
Check the connecting cable.
Computer does not detect any
connection to the unit
Check the connecting cable.
Check the network settings (IP
address and subnet mask).
Hardware fault
Inform a Service Technician.
The IP address of the device is
being used by another unit
Check the network settings (IP
address and subnet mask) and
assign a unique IP address to
every device.
Inform a service technician if
the problem persists.
"Connection to scanner lost
E2490"
The connection to the unit was
interrupted while the software
was still attempting to
communicate with the unit
Restore the connection to the
unit.
Repeat the process.
Error during data transmission
between unit and computer.
Error message "CRC error
timeout"
Connecting cable used is
incorrect or too long
Only use original cables.
"Image plate might be exposed
from wrong side H30000"
The image plate was exposed
on the back (inactive) side while
the X-ray image was being
taken
When diagnosing the X-ray
image, note that the X-ray
image might be displayed mirror
inverted. You can flip the image
horizontally in Romexis image
properties.
5.1.3 Unit faults
Fault
Probable cause
Solution
Unit not shown in the imaging
software
Network cable not installed
Install the network cable.
No DHCP server connected
It may take some time for the
imaging software to detect the
unit.
Update the unit list.
Network configuration incorrect Configure the network correctly.
5 Troubleshooting
58 Planmeca ProScanner 2.0
User's manual
