10
●
Troubleshooting
10-2
station
™
Digital Postal Meter
|
SV61374 Rev. J
Printing is Incomplete, Streaked, or Poor Quality
You may need to clean the printer nozzles to fix the printing problem.
1. Press
Menu
.
2. Use the Review keys to scroll to "Use ink functions?" and press
Enter/yes.
3. Use the Review keys to scroll to "Clean printer nozzles?" and
press
Enter/yes.
A "Preparing ink Please wait..." message
displays as the
mailstation™
meter performs its cleaning.
5. When prompted, insert an envelope or tape sheet into the
mailstation™
meter.
6. At "Is test pattern OK" prompt, press
Enter/yes
. If the printing
did not improve, you may need to replace the cartridge or print
head (see
Section 7 - Ink Maintenance
).
Nothing Displays
1. The
mailstation™
meter may be in sleep mode. Press any key to
wake it.
2. Is power cord plugged into both the
mailstation™
meter and wall
outlet? Make sure the power cord is not connected to a switched
wall outlet.
3. Try unplugging the AC power cord, wait 15 seconds, and re-plug
in AC cord.
Message
Description
Action
Not Enough
Funds
Insufficient postage. Postage
amount exceeds maximum
funds available in meter.
Select a lower postage amount.
Perform a funds refill to add funds
to the meter.
Refill Too
High
Refill amount entered is more
than the maximum
mailstation™
will allow.
Press
Clear/Back
(C). Repeat
refill procedure with a smaller
postage amount.
Connect
phone cord
Analog phone line not
connected to
mailstation™
.
Connect analog phone line to
mailstation™
.
If you encounter an error that has no accompanying message (such
as "1103", "2215", etc.), press
Clear/Back
. If nothing happens in
5 seconds, turn off machine; wait 15 seconds, and then turn on
machine. If problem persists, call Pitney Bowes (see
Pitney Bowes
Contact List
at the start of this guide).