station
™
Digital Postal Meter
|
SV61374 Rev. J
Getting Help
There may be times when you need help to solve a problem, or you
may want more information about how your
mailstation™
digital
postage meter works.
P
lease read the troubleshooting information in
this section first. In many cases, it can help you resolve the problem.
If you need to contact Pitney Bowes, please have the following
information at hand:
• Product Model:
mailstation™
.
• Meter number: See the back of the
mailstation™
meter.
• Nature of problem: What happens and when does it happen? Did
the
mailstation™
meter display an error message?
• The steps you've already taken to solve the problem and the
results.
Pitney Bowes provides several information resources (see
Pitney
Bowes Contact List
at the start of this guide).
Error Messages
From time-to-time your
mailstation™
meter may display an alert or
error message. An alert tells you that something needs attention; an
error message usually tells you about a
mailstation™
meter condition
you can fix.
Message
Description
Action
Account
Balance Low
Refill amount exceeds funds
available or credit limit.
Perform refill procedures for
smaller amount, make an advance
payment or call Pitney Bowes for
credit.
Cannot
Reach Data
Center
Trouble getting a connection to
the Pitney Bowes Data Center.
Check Pitney Bowes phone
number under Setup. Try
connecting again in a few minutes.
Connection
Lost
Connection made but lost
before transaction completed.
Press
Clear/Back
(C); try again in
a few minutes. If problem persists
call Pitney Bowes.
Inspection
Due
Inspection
Required
This message displays if a refill
has not been performed in 60
days. After 90 days, postage
cannot be printed until a refill/
or balance check.
Perform a refill procedure or check
amount available to download.
10 • Troublehooting
