Pitney Bowes DM500 Operator'S Manual Download Page 152

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9-20

SV60890 Rev. G

9 • Maintaining and Updating

9. Locate the stand-off on top

of the printhead shown here.

Changing the
Printhead

continued

Printhead Stand-off

10. Grasp the printhead stand-

off and lift the printhead up
and out.

11. Discard the old printhead.

12. Locate the new printhead.

Remove the orange pack-
ing tab from the new print-
head as shown here.

13. Install the new printhead in

the printhead slot.

Summary of Contents for DM500

Page 1: ...Digital Mailing System DM500TM and DM550TM Operator Guide US English Version ...

Page 2: ......

Page 3: ...ssions or liability for the misuse or misappli cation of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your postage meter may not have some of the features described in this book AccuTrac Ascent DM500 DM550 DM Series E Z Seal IntelliLink Postage By Phone and Pitney Bowes S...

Page 4: ...own expense Use only a shielded interface cable to operate this equipment with a scale or other peripheral device CAUTION Changes or modifications to this equipment not expressly approved by the party responsible for compliance Pitney Bowes could void the user s authority to operate the equipment Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardou...

Page 5: ...gister a complaint with the FCC If the user experiences trouble using this equipment the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning If the equipment is malfunctioning the use of the equipment shall be discontinued until the problem is corrected The telephone company may make changes to its facilities equipment operations or procedure...

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Page 7: ...M500 and DM550 Mailing System Chapter 3 Mail in a Minute Chapter 4 Running Mail Chapter 5 Mailing System Setup Chapter 6 Adding Postage Chapter 7 Accounting Setup Chapter 8 Reports Chapter 9 Maintaining and Updating Chapter 10 Troubleshooting Chapter 11 Supplies and Options Appendix A Glossary Appendix B Operator Training Checklist Appendix C Specifications Index ...

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Page 9: ...ttp www pb com and click on My Account To view inventory go to http www pb com and click on My Account To add postage to your Postage By Phone Meter Payment System account go to http www pb com and click on Add Postage to Your Meter Our Help Desk For direct questions call 1 800 522 0020 Customer Service Representatives are avail able Monday through Friday 8AM 8 00PM EST Pitney Bowes Supplies To or...

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Page 11: ...1 Read This First Contents What s in This Guide 1 2 Other Information Available 1 3 What You Need to Know 1 4 Safety Requirements 1 5 Important Information About Powering Your DM Series Digital Mailing System Off 1 8 1 ...

Page 12: ...age funds to your postage meter Postal Security Device using the Pitney Bowes Postage By Phone Meter Payment system Chapter 7 Accounting Setup explains how to set up accounts to track postage Chapter 8 Reports explains the different types of reports available and how to print them Chapter 9 Maintaining and Updating explains how to check the quality of the meter stamp and how to take care of the mo...

Page 13: ...s guide if you have questions about its operation On the System Our Help Desk For a list of the Pitney Bowes web sites refer to the Pitney Bowes Contact Information List located at the front of this guide Quick Reference Cards SV60801 Much of the information contained in the Operator guide such as how to set postage process mail or clear jams is summarized in the Quick Ref erence Card Set The card...

Page 14: ...er ZIP Code location you must update the ZIP Code You can do this by calling your local Pitney Bowes district office Each time you refill your postage meter Postal Security Device through the modem the Postage By Phone Meter Payment System computer automatically performs a postal inspection If the postage meter in your mailing machine has not detected a modem refill trans action at certain interva...

Page 15: ...ieces of furniture Make sure there is no strain on it To reduce the risk of fire or electrical shock DO NOT attempt to re move covers or disassemble the equipment The housing encloses hazardous parts If any components are dropped or otherwise dam aged report such damage to your Pitney Bowes customer service rep resentative Keep fingers long hair jewelry neck ties and loose clothing away from movin...

Page 16: ...ion we urge you to follow basic safety precautions to reduce the risk of fire electric shock and injury to persons as well as the following Never connect telephone wiring during a lightning storm Disconnect the meter telephone line during a lightning storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of electrical shoc...

Page 17: ...log phone line only Your fax machine is usually connected to an analog phone line If you do not know if your line is digital call your phone provider for verification Disconnect the telephone cord from the wall before removing the IntelliLink Control Center CAUTION To reduce the risk of fire use only 26 AWG telecom munication line cord either supplied with the machine or sepa rately Safety Require...

Page 18: ...ur DM Series System has a power switch for the location refer to Chapter 2 page 2 6 so that you can properly remove power to the sys tem If you need to power off your system you must use the power switch When you power off the system the system immediately moves the print head back to the capping station to keep the printhead from drying out Powering off your system by any other means such as a wa...

Page 19: ...d Benefits 2 2 Parts of the Mailing System 2 5 Mailing System Exterior 2 5 Connecting the IntelliLink Control Center to a Remote Analog Line 2 9 Mailing System Interior 2 10 The IntelliLink Control Center 2 12 The Main Screen 2 14 Meet the DM500 and DM550 Digital Mailing System Contents 2 ...

Page 20: ...omatically enters a low power state called a sleep mode if you don t use it for a while This keeps energy consumption low while maintaining the high state of readiness you expect from Pitney Bowes mailing equipment Pitney Bowes is committed to designing and manufacturing energy ef ficient equipment because it lowers your operating costs and helps pre serve the environment Office equipment is the f...

Page 21: ... external interface to analog telephone lines al lows data communications with Pitney Bowes support services as well as external mail parcel carriers Communications with Pitney Bowes provides the following benefits Postage By Phone Meter Payment System refills Remote postage inspections Electronic Confirmation Services Delivery Confirmation Signature Confirmation and electronic filing of Certified...

Page 22: ... more in formation on Business Manager refer to the Business Manager Operator Guide SV61178 Advertisements and Inscriptions Ads and inscriptions are messages you can include in the meter stamp A number of standard advertisements and inscriptions are included with your mailing system You can order customized ads and inscriptions by calling the Pitney Bowes Supply Line refer to the Pitney Bowes Cont...

Page 23: ...e you load the mail Side Guide Set this to reduce the skewing of pieces of mail as you feed them into the feeder Transport Release Knob You pull this knob out to drop the lower half of the transport deck if you need to clear a jam This section describes the parts of your DM500 and DM550 System and includes The Mailing System Exterior The Mailing System Interior The IntelliLink Control Center The M...

Page 24: ...tem Right Side View of the DM500 and DM550 System Art Card Slot for Quick Reference Card Set Stacker IntelliLink Control Center Feed Cover Main Cover Thickness Adjustment Knob Integrated Platform Scale On Off Switch Feed Deck Transport Release Knob Side guide Mailing System Exterior continued ...

Page 25: ...ice Ports Two USB ports are located on the back lower right side of the machine These provide communications with exter nal USB devices such as a printer an external scale or a PC Serial Port Connector One serial port connector This is used for se rial based applications like Budget Manager PC Transfer and Data Ex change Dual External Device USB Ports Serial Port Connector ...

Page 26: ...e below you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage The PCN number is located on the bottom of your IntelliLink Control Center IntelliLink Control Center AC Adapter Receptacle The receptacle for the AC adapter is located on the back of the IntelliLink Control Center If you need to remove the control center from the ma...

Page 27: ...ntrol Center after it has been removed from the mailing machine and moved to a remote analog phone line For both internal and external mo dems use the 26 AWG telephone cord included with the modem to con nect to the phone line External USB Modem Cable for PCN 1CXX only External Modem AC Adapter plugged into IntelliLink Control Center Telephone Cord for Analog Line 26 AWG Internal analog line for P...

Page 28: ...he envelopes to the printer E Z Seal Solution Bottle This contains the E Z Seal solution used for moistening and sealing envelopes Thickness Adjustment Knob Top Release Jam Lever Postage Tape Feed Deck Lower Release Lever Interior of DM500 and DM550 System Under the Feed Cover Thickness Adjustment Knob Use this to adjust for the thicknesses of the envelopes You do not have to lift the cover to adj...

Page 29: ...ng System Operating Guide Ink Cartridge This contains the ink used to create the meter stamp Printhead This produces the meter stamp Ink Cartridge Printhead The Mailing System Interior continued Interior of DM500 and DM550 System Under the Main Cover ...

Page 30: ... seal the envelopes at all 7 Accounts Key Press to set up and edit accounts 8 Custom Preset Key Use this to choose frequently used system key settings for running different jobs 9 Menu Key Press to view the following settings and options Meter Stamp Options Set Up Zero Scale Maintenance Turn Features On Confirmation Services Adjust Display Contrast 10 Funds Key Allows you to obtain the following i...

Page 31: ... in Appendix C of this guide for details 18 Stop Key Ends a mail or tape processing job in progress 19 Clear Key Clears an entry or takes you back one screen 20 Alpha Keyboard Use to enter accounts and other setup information This keyboard is under a cover that opens for access The IntelliLink Control Center continued B N M H J K L Y U I O P Symbol _ Enter Start Tape Stop Q A Z X C V S D F G W E R...

Page 32: ...ormation 1 Advertisement Display The optional message to be printed on the envelopes or tape if selected 2 Account The optional account number or name charged with post age 3 Class The class you selected for the piece of mail 4 Main Status Area Important information such as warnings or help or navigation tips For example if you select a class a message appears in this area 5 Weight Display Area Th...

Page 33: ...SV60890 Rev G 3 1 Mail In A Minute Contents Mail In A Minute 3 2 Preparing Your Mail 3 2 Running the Mail 3 3 Printing Postage Tapes 3 4 3 ...

Page 34: ...nvelopes with the flaps down and against the rear wall Slide the stack all the way for ward to just inside the machine Envelopes shingled to the left 1 Sort the mail by envelope size If you are using the accounting feature sort by account as well NOTE 1 Remove any onion skin airmail type envelopes Tyvek envelopes en velopes that are thicker than 5 8 or any pieces of mail that are outside the limit...

Page 35: ...for postcards use the normal mail setting Re fer to the figure on the right To pick a setting turn the knob to the arrow located on the feed cover 5 Make sure you have sufficient funds in your postage meter If the message Low Funds appears on the screen make sure you can complete the mail run with the funds you have If you do not have enough funds see Chapter 6 Adding Postage in this guide Thick m...

Page 36: ...gned to use a special pressure sensitive adhesive tape made exclusively for it WARNING Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage To print a postage tape 1 Locate the tape exit on the right side of the mailing system 2 With the correct postage set on the main screen press the Tape key to print one tape 3 To print more than on...

Page 37: ... 4 Preparing Your Mail 4 6 Selecting the Postage Mode and Running Mail 4 8 Selecting or Deselecting an Account 4 14 Selecting the Class Carrier Special Services or Options 4 15 Selecting the Meter Stamp Options 4 17 Using Confirmation Services 4 21 Adding Postage or Changing the Date 4 26 Clearing the Batch Count 4 28 Contents 4 ...

Page 38: ...e Enter key To go back one screen or more clear an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Arrow Keys and Help Information Screen Options Select Mode 1 K...

Page 39: ... Choosing the mode for running your mail and tapes 4 Selecting or Deselecting an Account to Print Postage Refer to this section if your system uses accounting 5 Selecting the Class Refer to this section if you need to specify a class or select a special service 6 Selecting Meter Stamp Options This section describes how to change the elements printed on your piece of mail 7 Using Electronic Confirm...

Page 40: ...through the feeder Meet the other requirements for mail feeding listed in Specifica tions Mailing Materials in Appendix C in this guide 3 If your mail meets the above requirements for feeding select the ap propriate mode from chart A below 4 If your mail does NOT meet the requirements for direct printing you MUST print a postage tape Select the applicable postage mode from chart B on the following...

Page 41: ...n all systems You know the weight Manual Weight Entry An option you can purchase not available on all systems Your pieces of mail vary in types sizes and or weights Differential Weighing available only on the DM550 Digital Mailing System Chart C Mail Modes with NO Postage If then use this mode Your mail requires a permit Print Permit An option you may be able to purchase Not available on all syste...

Page 42: ...er to Specifications Mailing Materials in Appendix C in this guide to make sure your mail is compatible with your mailing system 1 Sort mail by envelope size and if you are using the accounting feature sort by account 2 Place the stack of mail on the feed deck with the envelopes slanted slightly to the left shingled as shown in the picture below Place the envelopes with the flaps down and against ...

Page 43: ... up to 50 tapes at a time The tapes exit into the stacker The DM500 and DM550 system is designed to use a special pressure sensitive adhesive tape made exclusively for it WARNING Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage To print one tape you simply press the Tape key instead of placing mail on the feed deck To print more th...

Page 44: ... only some of these op tions For a detailed description of each mode refer to the specific mode topic in this section Follow the steps for your mode exactly 3 While your mailing system processes the mail the screen Displays the status of the current job Instructs you if necessary to insert an envelope to turn off the mailing machine Keeps a running count of processed mail Displays errors at which ...

Page 45: ...t postage value using the numeric keys on the IntelliLink Control Center then press the Enter key If you are done place the mail on the feed deck and press the Start key otherwise go to step 4 4 If you want to change the date add or change an advertisement or inscription press the Menu key and select Meter Stamp Options For more information refer to 6 Selecting Meter Stamp Options in this chapter ...

Page 46: ...apter 5 in this guide To use differential weighing 1 Remove all pieces of mail from the scale 2 Set the scale to zero by pressing the Menu key then selecting Zero Scale 3 Press the Mode key 4 Select Differential Weighing 5 The system prompts you to place the mail on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object 6 On...

Page 47: ...e feature is set to Off see Set Up Scales Rates AutoScale in Chapter 5 in this guide 1 Press the Mode key 2 Select Attached Scale The Attached Scale Mode screen appears 3 Place the piece of mail on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object 4 If the class displayed in this screen is incorrect press the Class key ...

Page 48: ...e at a time on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object CAUTION Do not lean on or touch the scale since the system will interpret this as a piece of mail and will deduct postage The system prints a tape every time you place another piece of mail on the scale Mode Selection Attached Scale AutoTape This feature m...

Page 49: ...ine in the seal only mode 4 Place the mail on the feed deck 5 Press the Start key NOTE For additional sealing options press the Seal key on the IntelliLink Control Center This allows you to select the following options Sealer on seal envelopes Sealer off Seal only don t print Mode Selection Seal Only To select a Print Permit 1 From the IntelliLink Control Center press the Mode key 2 Select Print P...

Page 50: ...ted you are prompted to enter the password 4 The system displays the main screen showing the account name number as well as any subaccount or subsubaccount names For example if you have a top level account named Engineering with a subaccount named Mechanical the following account name ap pears in the display Engineering Mechanical The lowest account name in this case Mechanical is the account that...

Page 51: ...select a new class If you place a piece of mail on the scale or enter a weight manually the system automatically prompts you to select a new class if the new weight requires a different class 1 Press the Class key A list of available classes appears in the screen 2 Select the class and press Enter 3 If a ZIP Code or Zone is required you are prompted to enter it Press Enter to accept it For more in...

Page 52: ...ur postal rate or special service requires a ZIP code or Zone you are prompted to enter it The system prompts you for either the ZIP Code or Zone for details see Setting Up the Scale Rates ZIP Zone prompt sec tion in Chapter 5 of this guide 1 When you select a class you may be prompted to enter the ZIP Code or Zone 2 To access the Intra BMC Package Services Parcel Post rates enter only the first 3...

Page 53: ...in the menu on the right are described in this section 6 Meter Stamp Options Date 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Date option Depending on your previous selections a com bination of the following selections appears Don t Print Date Print only Month and Year Advance Date see NOTE 4 Make your selection and follow the prompts on the main screen Press Enter when complete...

Page 54: ...guide 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the AdMessage option 4 Use the down arrow key to scroll through the advertisements 5 Press the screen key that is next to the advertisement you want The advertisement then appears next to the meter stamp The advertisements provided with your system are shown here Meter Stamp Options Advertisement URGENT Address Service Requested Retu...

Page 55: ...pter 9 in this guide 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Inscription option 4 Use the down arrow key to scroll through the inscriptions 5 Press the screen key that is next to the inscription you want The in scription then appears next to the meter stamp The inscriptions provided with your system are shown here Meter Stamp Options Inscription Presorted First Class Presort...

Page 56: ...ition option 4 Use the left and right arrow keys to switch between the possible posi tions 1 5 where 1 is the position closest to the right edge Meter Stamp Options Print Position Meter Stamp Options Multiple Tapes This provides an alternate method for printing multiple tapes 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Multiple Tapes option 4 Enter the number of tapes you want t...

Page 57: ...ge NOTE When using these services you cannot type in the postage manually You can however use manual weight entry Discounts for Confirmation Services When you use any of these services with your mailing system and send the barcodes electronically over the phone line you get a dis count on the cost of the service In some cases like adding Electronic Delivery Confirmation to a Prior ity letter you o...

Page 58: ...b site at www usps com Adding Services or Making Changes If you already have postage on the mail and then decide you want to add a service follow the instructions here for Adding Confirmation Ser vices After Printing Postage If you need to add more postage to cover the confirmation services refer to the section Add Postage and or Change the Date in this chap ter If you realize you have put the wro...

Page 59: ...an scan in the number a If you have used the confirmation service before the next barcode value in the series of barcode labels appears minus the last digit b If you have used all of the labels in a series of barcode labels make sure you start with the top label with the lowest last 4 digits and not the bottom label with the highest last 4 digits If you have a barcode scanner you can scan in the n...

Page 60: ...ue in the series of barcode labels appears minus the last digit If you have used all of the labels in a series of barcode labels make sure you start with the top label with the lowest last 4 digits and not the bottom label with the highest last 4 digits If you have a barcode scan ner you can scan in the number 10 If you are using a barcode scanner and have set up your system to au tomatically ente...

Page 61: ...down arrow key and then select Confirmation Services 3 To edit an existing record select Edit records You can edit either the ZIP Code or barcode entry To modify the class or service you need to delete the record and add it as a new record To delete a record select Mark record for deletion you cannot delete a record once you have sent it to Pitney Bowes To send all of the confirmation service reco...

Page 62: ...eal key and select Sealer Off If you are printing on a tape go to step 3 2 Turn the piece of mail around 180 degrees so that the meter stamp is in the lower left corner as shown here Then place the envelope on the feed deck with the flap facing down 3 To add more postage press the Mode key and select Key In Postage 4 Enter the additional amount using the numeric keys and press Enter Press the Star...

Page 63: ...the feed deck with the flap facing down 3 Press the Mode key and select Key In Postage 4 Enter the 00 00 for the postage value using the numeric keys and press Enter 5 Press the Menu key and then select Meter Stamp Options 6 Select the Date option and make the appropriate selection 7 Follow the prompts on the main screen Press Enter when complete 8 Press the Start key If you are printing a tape pr...

Page 64: ...or just before starting a new run The batch count appears on the display in the lower right corner To clear the batch count 1 Press the Funds key 2 The View Funds screen appears 3 Press the right arrow key to clear the batch count 4 If you have specified that a supervisor password must be entered to clear the batch count you are prompted to enter the password now Enter the password and press the E...

Page 65: ...5 5 Setting Up A Supervisor Password 5 6 Setting A Lock Code 5 7 Setting Up the Scale Selecting Rates 5 8 Setting Up Postage By Phone Meter Payment System 5 12 Configuring High Low Funds Warnings 5 17 Configuring Low Ink Warnings 5 17 Configuring System Timeouts 5 18 Defining Presets 5 21 Taking the Meter Out of Service 5 25 Adding an Optional Printer 5 25 Configuring the Optional Barcode Scanner ...

Page 66: ...essing the Enter key To go back one screen or more clear an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Arrow Keys and Help Information Screen Options Select...

Page 67: ...splay 2 Adjusting the Display Contrast and Volume Control 3 Setting the Date and Time of Day 4 Setting up a Supervisor Password 5 Setting up a Lock Code 6 Setting up the Scale and Selecting Rates 7 Setting up Postage By Phone 8 Configuring High and Low Funds Warnings 9 Configuring Low Ink Warnings 10 Configuring System Timeouts 11 Defining Presets 12 Taking the Meter Out of Service 13 Setting up t...

Page 68: ...the Enter key to save this setting To adjust the volume 1D00 only 1 Press the Menu Key 2 Press the down arrow key and then select Volume Control 3 Select the volume level you want 0 off 1 low 2 medium 3 high 4 Press the Enter key 2 Adjusting Display Contrast and Volume Control 1 Setting the Display Language Depending on the model of your mailing system you may be able to set the display to any of ...

Page 69: ...lect Set Up 3 Press the down arrow and select Time of Day 4 You can select Current Time Date will Advance After Daylight Saving 5 For Current Time or Date will Advance After enter the correct time Use the right arrow key to toggle between AM and PM You do not need to enter the colon between hours and minutes For Date will Advance After as soon as your system reaches the time you set it automatical...

Page 70: ...stem prompts you to enter the password and then confirm it NOTE Passwords are case sensitive and must be at least 4 characters or digits long To password protect an operation 1 Press the Menu key 2 Select Set Up then select Basic Settings 3 Press the down arrow and select Supervisor Set Up 4 Select the option that corresponds to the operation you want to pass word protect The options are a Refill ...

Page 71: ...wo options are displayed a Lock Code On Off b Change Lock Code If this is the first time you are setting up a lock code Off appears next to the Lock Code selection 4 Select Lock Code and enter a four digit code Press Enter and the system prompts you to confirm it As soon as you confirm the code On appears next to the Lock Code selection 5 Press the Clear key or the left arrow to exit and set the l...

Page 72: ... between Normal and Adjust for Motion 4 Press the Enter key to accept If you have a scale on your DM500 or DM550 Digital Mailing System you can use this section to set up how your scale works with your system For example the Attached Scale op tion allows you to set your scale to ac commodate for environments subject to vibrations The Class if new Piece Dest if new Piece and Dest if new Class optio...

Page 73: ...refer to the Selecting the Postage Mode and Running Mail section in Chapter 4 in this guide When your system is shipped the trip weight is set to 0 5 ounces 10 grams It is best to set the trip weight as high as possible to match the lowest weight that you will use For example a 10 envelope with a single insert typically weighs 0 4 ounces In this case you would set the trip weight to 0 4 ounces Thi...

Page 74: ...ale Rates Destination if New Piece Use this option to set the system to clear the destination ZIP or Zone code each time you change the class of mail or to keep the last destination ZIP or Zone code used 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Dest if new Class To clear the destination select Clear set destination to non...

Page 75: ...ne if this option is accessible on your system This is for international use Use this option to apply discounts and or sur charges to a different carriers and classes 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Discount Code 3 Select Create new to create a new discount code Select one of the displayed carrier names to edit a...

Page 76: ...ale Rates Confirm Svc Barcode Prompt This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system When using USPS Confirmation Services you can turn this option on to have the system display the following prompt when it is time to apply a bar...

Page 77: ...on to enter the Pitney Bowes phone number that you use to add postage to your postage meter 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select PB Phone This number is supplied by your Pitney Bowes representative 3 Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage or select...

Page 78: ... the modem to tone or pulse dialing 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Dialing Type 3 Use the right arrow key to toggle between tone or pulse dialing 4 Press the Clear key or the left arrow to exit Phone Network Set Up Secondary PB This feature may be offered as a standard or optional feature and is not available ...

Page 79: ...Set Up Modem Type Use this option allows you to select the modem type USB Serial or In ternal Once you select the type the Phone Network Set Up screen reap pears 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Modem Type and the Select Modem Type screen appears 3 Select the appropriate modem type USB or Serial The Phone Net wo...

Page 80: ...elect Network Settings The Network Set Up screen appears and displays the following options Distributor Parameters Mailing System Network Settings 3 If you select Distributor Parameters the system displays the follow ing connection parameters Global Account User Id Global Password ANI LCZ Server IP ANI LCZ Server Port Primary DNS Server Secondary DNS Server Distributor URL Backup Data Center URL 4...

Page 81: ...a postage amount that is more than you need 1 Press the Menu key on the control center select Set Up from the main screen and then select Basic Settings 2 Select High Value Warning 3 Enter the high value warning amount 0 99 99 using the numeric keypad 4 Press the Enter key 5 Confirm that the high value warning amount that appears in the dis played is correct Press the key corresponding to the opti...

Page 82: ...meouts Display Sleep This option allows you to specify how long the system can remain inactive before the display turns off You can set the timeout for 1 30 minutes in 1 minute increments The default timeout is 5 minutes The display turns on again when you press any key on the control center or if you place mail in the feeder or on the scale either integrated or at tached external scale 1 Press th...

Page 83: ...is Pressed 5 If you entered the number of seconds press the Enter key Timeouts Normal Preset Timer The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal Preset settings refer to 11 Define Preset section in this chapter for more information on Normal Presets You can set this timeout for 0 1440 minutes in 1 minu...

Page 84: ...ess the Enter key Timeouts Waiting for Env Timeouts Transaction Timer This option is available only if your mailing machine is connected to the AccuTrac Mail Accounting system Use this option if you routinely batch your mail runs This option allows you to specify how much time to allow the system to remain idle before it ends the current accounting transaction You can set this timeout for 10 65520...

Page 85: ...ion How to Define Normal Preset Values 1 Enter the values you use most often to run a mail job for example the weighing mode the postage value class and carrier etc NOTE Proceed as if you were actually running a job Select the mode and class and service etc By doing this you are entering the values that you will use for the normal preset Refer to Chapter 4 Running Mail in this guide for more infor...

Page 86: ...t Value in this section 6 The system prompts you to Enter New Preset Name 7 Type in the name using the alphanumeric keys 8 Press the Enter key The View Preset screen appears and displays all of the values you defined in this session To use these values in the future simply press the Custom Presets Key and select the screen key corresponding to this preset name 9 Press the Enter key to return to th...

Page 87: ...vance date press the Menu button select Meter Stamp Options then select Advance Date Example 2 If you have previously set up your system so that it automatically advances the date at 3 PM and you created a custom preset with the Advance Date set to zero that is you did not advance the date then a if you recall the preset before 3 PM it will print today s date on your postage b if you recall the pr...

Page 88: ...ss the screen key next to the name of the preset you want to edit 7 Press the Enter key to view the preset values Press Enter again to return to the main screen How to View Rename or Delete Presets 1 Press the Custom Presets key 2 A list of presets starting with 0 Normal appears Select the appro priate preset 0 4 presets are displayed on the screen To view the other preset names press the down arr...

Page 89: ...the funds and displays the amount transferred 5 To print this amount on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key 13 Adding an Optional Printer You can connect a Pitney Bowes external laser printer to your mailing system To add this optional external printer all you need to do is plug the USB connector from the printer into ...

Page 90: ...require any set up operations here Refer to the appropriate topic in this section If you are using an accounting system on your DM500 or DM550 System you can set the default scan type so that your system recog nizes your particular accounting application when it scans the barcode Refer to Setting the Default Scan Type If you are attempting to scan barcodes that were defined for other ac counting s...

Page 91: ...rrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Default Scan Type 4 Select the appropriate option according to the table here If your accounting system is And the barcode contains Select Business Manager Account Name Account Name Business Manager Account Code Account Code Budget Manager Account Name Account Name Budget Manager Speed Code Speed Code AccuTrac Mail...

Page 92: ... 1 or 2 whichever is appropriate 5 Select the appropriate prefix option according to the table here If your accounting system is And the barcode contains Select this Prefix Option Business Manager Account Name Prefix Account Name Prefix Business Manager Account Code Prefix Account Code Prefix Budget Manager Account Name Prefix Account Name Prefix Budget Manager Account Speed Code Prefix Account Co...

Page 93: ...value To select the character to join multiple barcode scans 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Concatenate Scans 4 A list of possible join character options is displayed Select the char acter you use to combine the barcode values 5 As soon as you make your selection the...

Page 94: ...an operator verifies that the correct barcode has been scanned By default the system will automatically enter the value as soon as it scans in the barcode To require you to press Enter to accept each scan 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Auto enter 4 Select Off to disa...

Page 95: ...r Postage Meter 6 2 USPS Rekey Requirements 6 2 Managing Your Postage Funds 6 3 Connecting Your Postage Meter to an Analog Phone Line 6 4 Checking Available Funds in Your Postage Meter 6 6 Checking Your Postage By Phone System Account Balance 6 7 Adding Postage 6 8 Contents 6 ...

Page 96: ...em Account Bal ance in this chapter This satisfies the inspection requirements If you have questions call the Postage By Phone System number Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number Postage By Phone Postage By Phone Meter Payment System is a Pitney Bowes service that you use to add postage to your meter You can access the Postage By Phone S...

Page 97: ...age meter to an analog line This shows the recommended connections for when the analog line is close to your mailing system and when you have to remove the IntelliLink Control Center and take it to a remote location 2 Checking Available Funds in Your Meter Follow this procedure to see if you have sufficient funds in your meter 3 Checking Your Postage By Phone System Account Balance Follow this pro...

Page 98: ...l Center is one of the ones listed under USB Connector label in the figure below you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage The PCN number is located on the bottom of your control center If your mailing system is not located near an analog phone line and you need to remove the control center when you perform feature ...

Page 99: ... Pull the blue lever at the right of the control center towards you 3 Slide the control center for ward to remove it 4 Take the control center and external modem to where the analog phone line is 5 Depending on the PCN number of your IntelliLink Control Center connect the telephone cord AWG 26 from either the external modem or the internal analog connector to the analog telephone line Connect the ...

Page 100: ...t tapes you should check the amount of money funds in your post age meter To check available funds in your meter 1 Press the Funds key The amount of funds available in your postage meter displays in the main screen 2 To print this amount on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key 3 The system returns to the mailing screen ...

Page 101: ...you time and make adding postage to your meter even more convenient Although you can still prepay you can take advantage of the full meter capabilities and add postage now and be billed later Please allow up to seven days for your check to post if you plan to add postage to your meter using pre paid funds To check your account balance 1 Press the Funds key 2 Select Get Postage by Phone Balance The...

Page 102: ...nt to add up to 1000 Use whole dollars only do not key in cents Your meter automatically adds two decimal places 6 Press the Enter key The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter 7 The system notifies you when it finishes adding your postage and dis plays the message Refill Complete The system prompts you to Press Tape to Print Tape Press St...

Page 103: ...ts and Subaccounts 7 9 Turning Account Password Protection On or Off 7 9 Resetting Clearing All Accounts 7 10 Turning Reset Individual Accounts On or Off 7 10 Transferring Funds 7 11 Setting the Station ID 7 12 Selecting Your Accounting Type 7 13 Your Accounting System Features 7 14 Account Structure and Hierarchy 7 15 Contents 7 The information in this chapter applies only to the Standard Account...

Page 104: ...ns displayed is 5 To view more options press the down arrow key You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the keyboard and then pressing the Enter key Pressing the left arrow key returns you to the main screen Arrow Keys and Help Information Screen Options Select Account 0 None 2 Account Name subacct sub subacct...

Page 105: ...ystem refer to the documentation provided with these applications For the Budget Manager refer to SV60957 For the AccuTrac Mail Accounting System SA refer to SV60514 For Business Manager refer to SV61178 For information on your system s accounting features or if this is the first time you are setting up accounts and would like some examples of ac counting structures and hierarchy see sections Your...

Page 106: ... set up accounts pressing the Accounts key dis plays a list of all the accounts Press the right arrow key to enter the Set Up Accounts screen Using the Account Setup Procedures The following is a list of all the account setup procedures For details on each procedure refer to the section number listed here 1 Viewing Accounts or Subaccounts 2 Creating Accounts and Subaccounts 3 Editing Accounts 4 Se...

Page 107: ...pts you to enter an account name 5 Type in the name using the keyboard or numeric keypad and press Enter The Account Information screen appears and displays the op tions Edit Name Edit Number Add Change Password Add Subaccount to account Subsubaccount to subaccount Create Another Account Subaccount Subsubaccount 6 Select the appropriate option and follow the prompts NOTES a By default the system a...

Page 108: ...e option and follow the prompts NOTES a The account number and password and total pieces and funds used if they exist are transferred to the first subaccount created the next working chargeable account They are further transferred down when a subsubaccount in this link is created the new chargeable account b By default for addition subaccounts the system assigns the next avail able account number ...

Page 109: ...s to Active or In active Pressing the screen key for Status switches between active and inactive c Reset Account Select this to clear all number of pieces and funds in this account When you select this the system prompts you to print a report of the account data Once cleared the data are unrecoverable To keep a record of your data select Print Re port then select Reset to clear the data Before you...

Page 110: ...mat MM DD YYYY EXAMPLE If you selected a monthly accounting period and entered a cut off date of 03 31 2004 as soon as your system reaches April 1 2004 12 01 a m you must reset clear your account data Your machine prompts you to do so at startup Once you reset the accounts the system automatically resets the cutoff date to 04 30 2004 6 Press Enter Turning Standard Accounting On or Off To turn the ...

Page 111: ...display as two separate accounts under the main account title Engineering Software Engineering Industrial Design 5 As soon as you select an account the system prompts you to print a report Once you delete an account its data cannot be retrieved To keep a record or your account data select Print Report then select Delete By turning passwords on you can protect each account from unauthorized access ...

Page 112: ...t Reset All Accounts the system prompts you to Print Report Reset 5 To keep a record of your account data select Print Report The sys tem prints a Multi Account report 6 Once you print a Multi Account report clear all accounts by selecting Reset The system prompts you to confirm that you want to clear the accounts Turning Reset Individual Accounts On or Off If you want to be able to reset clear in...

Page 113: ...subaccount Prototypes The subaccounts and subsubaccount appear in the display as separate accounts under the main account title transfers can be made among Software Industrial Design and Prototypes Engineering Software Engineering Industrial Design Engineering Mechanical Prototypes 4 Select an account to transfer funds from and press Enter 5 The system displays a list of all of your accounts again...

Page 114: ...tion ID 4 Type in a unique alphanumeric identification up to two characters in length and press Enter 11 To transfer pieces 9 Select Transfer Piece Count The system displays a screen of the same accounts and prompts you to Enter Number of Pieces to Trans fer Enter the number of pieces or select Transfer Entire Piece Count and press Enter 10 The system displays a screen of the from to accounts and ...

Page 115: ...d depending on the option s you purchased dis plays the following Off Standard Business Manager Budget Manager AccuTrac Meternet 5 To disable the current accounting select Off NOTE If accounting is enabled whenever you run mail you MUST select an account To avoid having to do this select Off 6 To enable the standard accounting provided with your system select Standard If you have purchased Busines...

Page 116: ...t ID number Item total This is the total number pieces of mail charged to an ac count since it was last cleared Value total This is the total amount of postage charged to an account since it was last cleared Account password Your mailing machine has 25 standard accounts You have the option to increase your accounts to 100 or 300 accounts Only your chargeable lev el accounts are counted towards you...

Page 117: ...wer subaccounts If you create subsubaccounts for subaccounts the subsubaccounts become the end links and identify the departments that are charged for postage EXAMPLES Account Engineering Subaccount Software Subsubaccount Software Testing Account Engineering Subaccount Software Subsubaccount Software Design Account Engineering Subaccount Industrial Design Subsubaccount Graphics and Layout Account ...

Page 118: ...from the meter s postage funds obtained through Postage By Phone When you view accounts or print reports you are being given information on funds used and pieces processed for each account in the hierarchal structure For example Engineering with totals for all its subaccounts and subsubaccounts The subaccounts e g Industrial Design show to tals for their subsubaccounts e g Graphics and Layout and ...

Page 119: ...port 8 2 Single Account Report 8 3 Multi Account Summary 8 4 Last 5 Refills Report 8 6 USPS Confirmation Services Report 8 7 Permit Mail Report 8 8 Account List Report 8 8 Funds Report 8 9 System Setup Report 8 10 Error Report 8 11 Job Report 8 12 Data Capture Short Report 8 13 8 ...

Page 120: ...ow To View a Report 1 Press the Reports key 2 Select the report you want to print The report appears in the main dis play Printing a Report You may print reports using the internal mailing system printer or an at tached external printer if one is connected to your system How to Print a Report 1 Press the Reports key 2 Select the report you want to print The report appears in the main dis play Pres...

Page 121: ...he report Accounts can be printed even if they are inactive Screen Display Single Account Report Account name Subacct Sub Subacct Account Number Account Number Pieces Account Piece Count Postage Account Value Total Select Another Account Printed Report The Single Account Report prints on one envelope or a strip of tape Information contained in the report Date report is printed Time report printed ...

Page 122: ...Total Account Number Account Piece Count Postage Value Total Printed Report Date report is printed Time report is printed Meter Stamp Serial Number identifies the meter which printed the re port Account Number Number of each account that has used postage Pieces Total of pieces run for account Postage Total postage value for account no sub total is provided for subaccounts or sub subaccounts Statio...

Page 123: ...counts displays as Subtotal Screen Display Account Summary Account Pieces Postage Account name Account Piece Count Postage Value Total Account name Account Piece Count Postage Value Total Printed Report The Multi Account Summary prints out on an attached printer This report provides the following information Meter stamp number Date report is printed Time report is printed Page number Station ID a ...

Page 124: ...te Time Refill Amount Date Time Refill Amount Date Time Refill Amount Date Time Refill Amount PbP Account Account Printed Report The Refill Statement provides the following information Date of Refill Time of Refill Refill Amount Amount of the last five refills for this particular account Account No Postage By Phone Meter Payment System account number Meter Stamp Serial Number identifies the meter ...

Page 125: ...y Confirmation Services Report Barcode Service Postage Class ZIP Date Uploaded Print tapes for last group sent Printed Report System Printer The report provides the following information about a piece of mail Barcode or package identification code Destination ZIP Code of the package The Postage by Phone Meter Payment System account number Meter Serial number Date and time record was uploaded via I...

Page 126: ...ount Printed Report The Permit Mail Report provides the following information Permit Name Identifying Text for each active permit mail class Counter Resettable Permit Mail Piece Count for each active permit mail class Total Pieces Non resettable Permit Mail Piece Count for each active permit mail class Date Printed Time Printed Meter Serial Number Permit Mail Report Account List Report External Pr...

Page 127: ... Control Sum Batch Count Batch Count Batch Value Batch Value Printed Report The Funds Report provides the following information Date report is printed Time report is printed Meter Stamp Serial Number Used Postage funds currently spent Available Postage funds still available for processing Control Sum The total of used funds and available funds Total Pieces Total of pieces imprinted with postage Ba...

Page 128: ...ords Funds and Piece Information Funds Used Funds Available Control Sum Total Pieces Batch Value Batch Count Warning Values High Value Low Funds Maximum Settable Value Time Settings Time Zone Offset Daylight Time Offset Daylight Savings Clock Drift Adjustment Date Advance Time Advertisements Advertisement ID and Name Inscriptions Inscription ID and Name Accounting Set Up Accounting Feature on off ...

Page 129: ...gical order with the most recent error at the top It prints on an envelope or tape strip Screen Display Error Report Date Time Location Error ID Date Time Location Error Code Date Time Location Error Code Date Time Location Error Code Date Time Location Error Code Printed Report The Error Report gives the following information Date report printed Time report printed Meter Stamp Serial Number The E...

Page 130: ...creen Display Job Report Account Name SubAccount Sub SubAccount Account Number Account Number Pieces Account Piece Count Job Mode Printed Report The Job Report gives the following information Time date printed report printed Meter Stamp Serial Number identifies the meter which printed the re port Station ID A user defined number to identify the meter Pieces Total of pieces processed for the accoun...

Page 131: ...mailing system through Pitney Bowes Data Center to the Post Office The Data Capture Report prints on an envelope or tape Installed Pending Rates This report displays only on the screen Rate Description name File Name Part Number Version Service level Effective date Active or Inactive Last Rates Downloaded This report displays only on the screen View Download Log This report displays only on the sc...

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Page 133: ...e Exterior 9 2 Tape Maintenance 9 3 E Z Seal Sealing Solution Maintenance 9 5 Moistener Maintenance 9 6 Printer Maintenance 9 13 Replacing the Ink Cartridge 9 15 Changing the Printhead 9 18 Changing the Wiper Blade Assembly 9 22 Performing Updates or Adding Features 9 23 Contents 9 ...

Page 134: ... display screen on the IntelliLink Control Center with a mild glass cleaner and soft cloth CAUTION Do not pour or spray cleaner directly on the display screen or machine Spray on the cloth and wipe the screen with the dampened cloth Items to Keep On Hand The following is a list of items you should keep on hand Ink Cartridge Tape Roll E Z Seal Sealing Solution Refer to Chapter 11 Supplies and Optio...

Page 135: ... that you are running low on tape There is also a black stripe that tells the machine when it is out of tape When the system detects the black stripe on the tape it stops the machine At this point there is still a small amount of tape on the roll If you install a new roll before the system actually runs out of tape go to Tape is still on roll below If the system runs out of tape and the message Ou...

Page 136: ...use the last piece of tape to jam in the machine which and you will need to place a service call 3 From the Out of Tape or Load Tape screen select Load Tape Feed the tape into the slot while the tape motor is running The machine au tomatically cuts off the excess tape 4 Close the feed cover Tape has run out 1 If the system actually runs out of tape the Out of Tape screen ap pears 2 Open the cover ...

Page 137: ...recommends using E Z Seal Solution because it helps keep your moistener tank clean and improves sealing efficiency To order E Z Seal Solution refer to Chapter 11 Supplies and Options in this guide 2 Remove the cap from the bottle 3 Add enough E Z Seal to bring the level up to the bottom of the fill cap CAUTION Do not overfill the E Z Seal Bottle CAUTION Make sure you do not spill any solution in t...

Page 138: ...ner Maintenance This section describes how to clean and or replace the part of your mail ing system that moistens the flap on the envelope This part of the mailing system is the moistener brush assembly and consists of the moistener brush moistener wick and moistener tank If the seal quality does not improve after cleaning you can replace the wick or moistener brush as needed To order replacements...

Page 139: ...ne by pushing the assembly back on its track until it snaps into position 7 Check to make sure that the flap blade of the moist ener brush assembly is un der and not over the strip per finger as shown here 8 Verify that the moistener brush assembly is perfectly level with the feed deck Stripper Finger Moistener Brush Assembly Feed Deck Flap Blade ...

Page 140: ...er and lift the E Z Seal bottle out of its holder 2 Remove the Moistener Brush Assembly as described above in Clean ing or Replacing the Moistener Brush procedure 3 Place your finger in the moist ener tank round guide and pull straight out towards you Moistener Tank Round Guide Moistener Tank Wick Shield 5 Remove the wick using the metal shield to gently pry it out of the moistener tank ...

Page 141: ...ain the moistener tank over the front of the machine into a receptacle as shown here 7 To clean the moistener tank remove the E Z Seal Sealing Solution supply tube and wipe out the tank with E Z Seal solution Clean the wick by holding it un der running water 8 Push the supply tube back onto the moistener tank noz zle Push the tube back on as far as it will go to prevent leak ing Cleaning or Replac...

Page 142: ...nto the machine yet 12 Replace the E Z Seal Seal ing Solution bottle Wait for about 5 minutes and then check to make sure the moistener tank is filled with the correct amount of E Z Seal solution Measure the amount of solution as shown in the diagram on the right The solution level should be 14 18 mm 0 55 0 71 in If after 5 minutes the moistener tank is not filled to the correct level remove the E...

Page 143: ...aking care not to crimp the supply tub ing Do not push the tank all the way back into the ma chine yet b Wait about 5 minutes and then check the level of E Z Seal Sealing Solution again as described in step 12 above 14 Once you verify that the moistener tank is filled to the correct level with E Z Seal Solution gently push the tank all the way back to its original position c If the tank is still n...

Page 144: ...til it snaps into position Check to make sure that the flap blade of the moistener brush assembly is under and not over the stripper finger as shown here 16 Verify that the moistener brush assembly is perfectly level with the feed deck 17 Close the feed cover Stripper Finger Feed Deck Flap Blade Moistener Brush Assembly ...

Page 145: ...eter imprint with out spending any of your postage funds To print a test pattern 1 From the IntelliLink Control Center press the Menu key 2 Select Maintenance 3 Select Print Test Pattern 4 The Print Test Pattern screen appears and prompts you to Press Tape or print an envelope 5 Load an envelope on the feed deck and press Start or press Tape to print on a tape 6 Once the test pattern prints the sy...

Page 146: ...en appears 5 Print a test pattern as described above in Printing a Test Pattern to verify that you can print a clean and clear meter stamp 6 Repeat this operation at least one more time 8 Once the cleaning operation completes the Print Test Pattern screen appears again 9 Repeat steps 5 and 6 again If the print pattern still has broken or miss ing lines you may need to replace the ink cartridge see...

Page 147: ...ow Refer to Supplies and Options Chapter 11 in this guide Out of Ink displays when there is no more ink left in the cartridge and your mailing system stops printing In order to resume printing you must change the ink cartridge WARNING WARNING WARNING WARNING You must use only ink cartridges supplied by Pitney Bowes The use of any other ink cartridges will void your warranty and maintenance agreeme...

Page 148: ...nk cartridge 1 Lift up the main cover and locate the ink cartridge lid 2 Push the tab on the front of the cartridge lid Lift the lid up and push toward the back of the machine 3 Remove the old ink cartridge by lifting it straight up Ink Cartridge Lid Ink Cartridge ...

Page 149: ...dge continued 4 Insert the new ink cartridge with the grooved side facing you 5 Close the ink cartridge lid and push down until it locks into place 6 Close the main cover 7 Print a test pattern to verify that you have installed the ink cartridge correctly see Printing a Test Pattern in this chapter ...

Page 150: ...replacing the printhead are included with each replacement and are repeated here for your convenience 1 Press the Menu key 2 Select Maintenance 3 Select Replace Printhead The Printhead Warning Continue screen appears Read this screen carefully since once you agree to continue you cannot cancel the process 4 Once you verify that you have a replacement printhead select Yes continue from the screen T...

Page 151: ...asp the printhead cover and pull up as shown here 6 Push the printhead tab to the left as shown here 7 While continuing to press the printhead tab to the left pull the assembly forward as shown here This exposes the printhead cover Printhead cover Changing the Printhead continued ...

Page 152: ...here Changing the Printhead continued Printhead Stand off 10 Grasp the printhead stand off and lift the printhead up and out 11 Discard the old printhead 12 Locate the new printhead Remove the orange pack ing tab from the new print head as shown here 13 Install the new printhead in the printhead slot ...

Page 153: ...ializing Printhead screen appears 16 Once the initializing is complete the Print Test Pattern screen ap pears and prompts you to Press Tape or print an envelope You must perform the print test at this time Follow the prompts or re fer to Printing a Test Pattern in this chapter for more information 17 Proceed to Changing the Wiper Blade Assembly Changing the Printhead continued ...

Page 154: ...instructing you to remove the wiper blade assembly from the package 5 Lift the main cover and lo cate the wiper blade assem bly 6 Push the wiper blade tab toward the back of the ma chine This causes the wiper blade to slide to the left 7 Lift the wiper blade up and out of the assembly and dis card 8 Place the new wiper blade in the assembly with the two white prongs facing to the right Slide it to...

Page 155: ...press the Enter key The system notifies you that the feature is now turned on Perform Software Updates 1 Press the Menu key 2 Select Set Up and then press the down arrow key 3 Select Updates and Add Ons 4 Select Check for Updates The system connects to Pitney Bowes and requests a list of updates 5 If no updates are available click OK to exit this screen 6 If updates are available select the approp...

Page 156: ...you select Feature Code you are prompted to enter the numeric value of the feature you want to enable Type in the code for the feature and press the Enter key The system then notifies you that the feature is now turned on To get a list of all the current features enabled on your system se lect the Feature Code then press the right arrow key and a list of the features appears c Phone Download If yo...

Page 157: ...ur DM500 and DM550 Digital Mailing System 10 2 Envelope Sealing Problems 10 2 Envelope Feeding Problems 10 3 Tape Feeding Problems 10 6 Printing Problems 10 6 Problems Adding Postage to Your Meter 10 8 Display Problems 10 8 Weighing Problems 10 9 Contents 10 ...

Page 158: ...r bottle is placed incor rectly Remove the E Z Seal solution bottle and refill or reposition the bottle Refer to the E Z Seal Maintenance section in Chapter 9 of this guide Moistener brush is dirty or worn Replace or clean the moistener brush Refer to the Cleaning or Replacing the Moistener Brush section in Chapter 9 of this guide Envelopes are not positioned on the feed deck correctly or side gui...

Page 159: ...eck Remove some of the envelope and test with a smaller stack Slant the envelopes slightly to the left shingled Shingled Feeder adjustment setting is incorrect Adjust the thickness adjustment knob to correspond to the envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use th...

Page 160: ...stcards use the normal mail setting Thick Mail Setting Normal Mail Setting Trying to feed presealed envelopes with the seal mode set to Sealer On Press the Seal key from the control panel and select Sealer Off You are using envelopes that have dimensions that are outside the acceptable ranges Refer to the Specifications section in Chap ter 2 of this guide for the acceptable enve lope dimensions To...

Page 161: ... the cover and select Start to continue from the display To clear a jam in the transport deck 1 Pull out on the transport release knob 2 Remove the envelope 3 If the jam occurred before the system applied postage to the envelope the system will now print the postage on a tape Apply the postage tape to the envelope 4 Push the transport deck back up until it snaps into position 5 Make sure the trans...

Page 162: ...tape slot 6 From the Out of Tape screen select the Press Tape to feed tape screen key to feed the tape through the machine The machine automatically cuts off the excess tape 7 Close the feed cover 8 If this problem persists call the Help Desk Refer to the Pitney Bowes Contact Information List in this guide Printing Problems No postage is printing The Postage Mode is set to Seal Only From the Intel...

Page 163: ...n the side guide close to but not touching the envelope Meter imprint is streaked or incomplete poor print quality The printer nozzle requires main tenance Clean the printer nozzle and run a test print as described in Cleaning the Printer Nozzle section in Chapter 9 in this guide You need to change the printhead and wiper blade assembly If you have already cleaned the printer nozzle and this fails...

Page 164: ...twork Set Up PB Phone section in Chapter 5 of this guide Refill amount exceeds the funds in your account Check your account balance Refer to the section Checking Your Postage By Phone Meter Payment System Account in Chapter 6 of this guide Display Problems Display is blank after moving the IntelliLink Control Panel There is no power to the IntelliLink Control Center 1 Make sure the AC adapter is p...

Page 165: ...or the scale does not return to zero For MP Series External Weighing Platform scales The scale top cover my not be seated properly on the scale 1 Remove the top cover and make sure the 4 plastic grommets in the scale are seated properly The 4 plastic posts on the top cover fit into these grommets 2 If a grommet or any part of a grommet is pushed below the surface of the metal on the scale reseat i...

Page 166: ...er the bubble 4 If you do not have a flathead screw driver lift the corner and adjust the leg s until the bubble is centered in the circle 5 Replace the top cover and test the scale To test the scale 1 Place a piece of mail of known weight and correct postage on the scale 2 Press the Mode key 3 Select Attached Scale Attached Scale Mode appears in the display 4 Press the Class key and enter a class...

Page 167: ...890 Rev G 11 1 Ordering Supplies 11 2 Consumables You Can Order 11 2 Moistener Kit 11 3 Wiper Blade and Printhead Kits 11 3 Accessories You Can Order 11 4 USPS Supplies 11 5 Supplies and Options Contents 11 ...

Page 168: ...of any other ink cartridges will void your war ranty and maintenance agreement Tape 4 Pressure Box of 3 rolls 610 7 5 Pressure Box of 3 rolls 627 8 Sealing Solution E Z Seal Sealing Solution 16 Ounce Bottles 4 601 0 You can order supplies through the Pitney Bowes Supply Line or you can order from the Pitney Bowes web site Refer to the Pitney Bowes Con tact Information List at the front of this gui...

Page 169: ...er blade assembly with brush in holder wick and protective grate 771 0 DM Series Replacement Printhead contains 1 printhead and 2 wiper blades per carton 771 1 Replacement Wiper Blade 771 2 Delivery Confirmation Labels 639 6 Signature Confirmation Labels 639 9 E Certified Labels 639 5 USPS Confirmation Services Request Book 640 7 USPS Confirmation Services ...

Page 170: ...y Line or visiting the Pitney Bowes web site Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number and the web site addresses Advertisements included with your DM500 and DM550 Digital Mailing System URGENT Address Service Requested Return Service Requested Seasons Greetings United States Flag Recycle Happy Thanksgiving Please Op...

Page 171: ... shown here To order a permit you need to do the following 1 Go to the US Post Office and obtain in a permit license The Post Of fice provides you with the permit number s Contact your Sales Rep resentative or the Pitney Bowes Supply Line to get the permit fea ture Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number 2 Contact ...

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Page 173: ...SV60890 Rev G A 1 Glossary A ...

Page 174: ... and permits Barcode A series of vertical bars and spaces that represent a correct ZIP code for the delivery address on a piece of mail Budget Manager This is an optional enhanced accounting package you can acquire for your DM Series Digital Mailing System It allows you to create and more accounts with higher levels of detail Business Manager Business Manager is an enterprise accounting system tha...

Page 175: ...for Priority Mail and Package Services which includes Parcel Select Parcel Post Bound Printed Matter Special Standard Mail and Library Mail You may combine Delivery Confirmation with other services such as COD insured mail registered mail parcel airlift PAL or special handling There is no charge for Delivery Confirmation when you ship by Priority Mail and provide an electronic file to the Postal S...

Page 176: ...nting more postage than you need Indicia See Meter Imprint Ink Cartridge Cartridge containing the ink used to produce the meter stamp Inscription An optional message such as First Class or Non Profit that prints vertically to the immediate left of the postage imprint Inspection A meter check required by the USPS Insufficient Funds A warning message that alerts you when you attempt to use more post...

Page 177: ...int You open a permit account at the Post Office These permits provide you with special processing or discount rates Postage by Phone System The Pitney Bowes system that allows you to purchase postage over the phone line Postage Meter See Postal Security Device Postal Security Device PSD The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply wit...

Page 178: ... front of the feed deck used to stabilize the envelope position when feeding it Signature Confirmation A signature proof of delivery service which provides mailers with the signature and text name of the recipient along with the date time and ZIP Code that is provided with Delivery Confirmation Actual signatures can be easily obtained from the USPS via fax or mail This service meets the needs of m...

Page 179: ... material used for envelopes USPS The Unites States Postal Service Wiper Blade Part of the printing assembly that wipes excess ink off the printhead ZIP Code A ZIP Code is a numeric code used by the USPS to identify general and specific geographic areas in the United States ZIP 4 Code A 9 digit numeric code incorporating the original 5 digit ZIP Code a hyphen and 4 additional digits The first 5 di...

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Page 181: ...2 Basic Operations B 3 Advanced Operations B 4 If You Need to Change Your System Setup B 5 What You Need to Maintain Your System B 7 If You Have Problems with Your System B 8 The Advanced Operations section contains topics for all possible options you can purchase with your system Your representative will cover only those options that apply to your specific system configuration For additional trai...

Page 182: ... 5 The IntelliLink Control Center and the main display screen Chapter 2 The IntelliLink Control Center 2 12 DM Series Digital Mailing System throughput Appendix C Specifications C 2 Mailing material you can use with your DM Series System Appendix C Mailing Material C 4 How to get technical phone support Pitney Bowes Contact Information List How to get information on the web Pitney Bowes Contact In...

Page 183: ...r system Chapter 4 Selecting or Deselecting an Account 4 14 Add postage to your mail af ter you have already printed it Chapter 4 Adding Postage or Changing the Date 4 26 Change the date on your mail after you have already printed it Chapter 4 Adding Postage or Changing the Date 4 27 Connect your IntelliLink Control Center which con tains your postage meter to an analog phone line for add ing post...

Page 184: ...so you can re call specific settings on your mail system Chapter 5 Defining Presets 5 21 Use confirmation services adding barcode labels to your mail Chapter 4 Using Confirmation Services 4 23 Track your confirmation ser vices records on the internet Chapter 4 Tracking Information on the Internet 4 22 Clear the number of mail pieces you have processed on your system Chapter 4 Clearing the Batch Co...

Page 185: ...tain the class value when you add a new weight on the scale Chapter 5 Scales Rates Class if New Piece 5 9 set up to clear or retain the ZIP or Zone value when you add a new weight on the scale Chapter 5 Scales Rates Destina tion if New Piece 5 10 set up to clear or retain the ZIP or Zone value when the class changes Chapter 5 Scales Rates Destina tion if New Class 5 10 set up to prompt the operato...

Page 186: ...e fore it shuts down power to the printer and the meter Chapter 5 Configuring System Timeouts System Sleep 5 18 set how much time to wait before your system restores the default or normal preset values Chapter 5 Configuring System Timeouts Normal Preset Timer 5 19 set up how much time to wait before the feeder stops after the last enve lope is fed Chapter 5 Configuring System Timeouts Feeding Time...

Page 187: ... 9 2 Replace the tape roll Chapter 9 Tape Maintenance 9 3 Refill the E Z Seal Sealing Solution Chapter 9 E Z Seal Maintenance 9 5 Clean the moistener brush that wets the envelope flap Chapter 9 Moistener Maintenance 9 6 Replace the moistener wick for the moistener brush Chapter 9 Cleaning or Replacing the Wick 9 8 Check the print quality by doing a print test Chapter 9 Printer Maintenance 9 13 Cha...

Page 188: ...e Sealing Problems 10 2 Envelopes are not feed ing correctly or are getting jammed Chapter 10 Envelope Feeding Problems 10 3 Tape is jamming Chapter 10 Tape Feeding Prob lems 10 6 Postage is not printing correctly Chapter 10 Printing Problems 10 6 Cannot add postage to your meter Chapter 10 Problems Adding Postage to Your Postage Meter 10 8 Difficult to read the display Chapter 10 Display Problems...

Page 189: ...SV60890 Rev G C 1 Specifications C 2 Mailing Materials C 4 Envelope Dimensions C 5 Specifications Contents C ...

Page 190: ...s and Features DM500 DGF1 1 DEP0 2 DM550 DHF1 1 DEP0 2 Feeder Type Automatic with deskew Feeder Deck Capacity 4 inches 102 mm for a stack of mail Side Guide Yes Storage Fluid in Storage Tank Enough to seal approximately 3000 pieces of mail Throughput Speed 10 Envelopes 3 135 DM500 160 DM550 Throughput Speed Tape min for longest meter stamp 14 1 This number identifies the feeder module portion of y...

Page 191: ...preloaded advertise ments see Chapter 11 in this guide for a list of the pre loaded advertisements Inscriptions Up to 20 custom inscriptions plus preloaded inscriptions see Chapter 11 in this guide for a list of the preloaded inscriptions Permit Mail Image Maximum number of images is 3 Maximum identifying image name length is 15 characters An option you may be able to purchase Not available on all...

Page 192: ...entation Envelope Flap Depth refer to envelope measurement figure Minimum 1 in 25 4 mm Maximum 3 in 76 2 mm Envelope Thickness Minimum 0 007 in 0 18 mm Maximum 5 8 in 15 9 mm Acceptable Envelope Materials Include Standard envelope paper Self mailers Tri fold mail Pre sealed envelopes Envelope Flap Profiles Commercial square and baronial Executive Monarch Weight of the piece of mail 5 or 10 lbs max...

Page 193: ...SV60890 Rev G C 5 DM500 and DM550 Digital Mailing System Operating Guide Envelope Dimensions 13 in 330 mm Maximum 3 in 76 2 mm Minimum 1 in 25 4 mm 5 in 127 mm 3 0 in 76 mm 11 inches 279 mm ...

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Page 195: ...SV60890 Rev G i 1 Index ...

Page 196: ...iption 2 13 location 2 13 Analog phone line deﬁnition 2 8 Analog phone line connection 2 9 6 4 6 5 Arrow keys description 2 13 location 2 13 on the main screen 4 2 5 2 Art card location 2 6 to perform updates 9 24 B Barcodes using for USPS Conﬁrmation Services 4 23 Barcode scanner conﬁguring 5 26 Batch count clearing or resetting 4 28 on the main screen 2 14 Budget Manager description 2 4 selectin...

Page 197: ...unds 6 6 check Postage By Phone 6 7 clear batch number 4 28 description 2 12 location 2 13 Funds report 8 9 H Help Postage By Phone System 6 2 Quick Reference Guide 1 3 High funds warning description 5 17 setting up 5 17 I Ink cartridge location 2 11 ordering 11 2 replacing 9 15 9 16 Inscriptions included with system 11 4 ordering 2 4 11 4 selecting 4 19 Inspections notiﬁcation of 1 4 6 2 required...

Page 198: ...amp change the elements of 4 17 on the main screen 2 14 Modem advanced connection settings 5 16 connecting to control center 2 8 6 4 determining which connector to use 6 4 selecting dialing sound 5 14 5 15 setting up 5 12 Mode key description 2 12 location 2 13 using to select postage mode 4 8 when running mail 3 3 Moistener brush assembly 9 6 cleaning replacing the brush 9 6 cleaning replacing th...

Page 199: ...e 3 4 4 7 Postal Security Device 2 2 6 2 Presets custom presets how to deﬁne 5 22 how to delete 5 24 how to edit 5 24 how to rename 5 24 how to view 5 24 normal preset how to deﬁne 5 21 Printer adding optional attached 5 25 attached external 8 2 cleaning the nozzle 9 14 location of USB connector 2 7 5 25 maintenance 9 13 printing a test pattern 9 13 Printhead location 2 11 ordering replacement 11 ...

Page 200: ...ngs 2 10 Timeouts display sleep 5 18 feeder 5 19 normal preset 5 19 transaction 5 20 waiting for envelope 5 20 Transport release knob location 2 6 Troubleshooting display problems 10 8 envelope feeding problems 10 3 10 4 10 5 envelope sealing problems 10 2 printing problems 10 6 10 7 problems adding postage 10 8 tape feeding problems 10 6 weighing problems 10 9 10 10 U Updates performing 9 23 USB ...

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