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Pitney Bowes DM475 series, Operator'S Manual

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Pitney Bowes DM475 series Operator'S Manual Download Page 157

12-1

SV62415 Rev. B

This chapter explains how to troubleshoot your mailing 

system.
Getting Help......................................................................12-2
Messages on the LCD Display .........................................12-2
Blank Display ....................................................................12-2
Display Difficult to Read ...................................................12-3
Printing Problems .............................................................12-3
Feeding Problems (stalled envelopes)  ............................12-4

To avoid stalled envelopes .........................................12-4 
To clear stalled envelope in printer area ....................12-4
To clear stalled envelope in feeder/WOW area ..............12-5

Moistening Problems (envelopes don't seal) ....................12-7
Mail Transport Error Messages ...........................................12-8
Problems Connecting to Data Centre via LAN Network ....12-9
Viewing System Configuration Levels ............................12-10

12 • Troubleshooting

Summary of Contents for DM475 series

Page 1: ...DM475 Digital Postage Meter Operator Guide Canada English Version SV62415 Rev B April 2016 Postage Meters ...

Page 2: ...improvement equipment and material specifications as well as performance features are subject to change without notice Your digital mailing system may not have some of the features described in this book Available features vary depending on the model of your mailing system installed options system software level how your system is set up and the country it is designed to operate in E Z Seal Postag...

Page 3: ... could void the user s authority to operate the equipment Shielded I O and USB cables must be used with this equipment to ensure compliance with the limits Use of unshielded cables is prohibited Servicing This equipment is not intended to be serviced by the user Please refer to the warranty information if problems occur The responsible party is Pitney Bowes Canada 5500 Explorer Drive Mississauga O...

Page 4: ...This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 5: ...e making the call Resources For Account Information Visit us online at English pitneybowes com ca and sign in French pitneybowes com ca fr and sign in For Customer Support Visit us online at English pitneybowes com ca and click on Support French pitneybowes com ca fr and click on Soutien For Supplies Visit us online at English pitneybowes com ca and click on Shop French pitneybowes com ca fr and c...

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Page 7: ... 4 Connections on Back of Machine 2 6 Special Warning for Not Moving DM475 by Yourself 2 7 3 Running Mail Home Screen 3 2 Before Applying Postage 3 3 Checking Funds Postage Availability in Machine 3 3 Selecting a Class or Special Service 3 4 Before Selecting or Changing a Class 3 4 Selecting an Account to Track Postage 3 5 Using Presets to Speed the Rating Process 3 6 Processing Letter Mail 3 7 Pr...

Page 8: ...e Batch Count 3 23 4 Printing Options Printing Options Overview 4 2 Sections of the Meter Stamp 4 3 Printing a 0 00 Meter Stamp 4 3 Auto Advance of Printed Date for the Meter Stamp 4 3 Manually Changing Printed Date for the Meter Stamp 4 4 Sealing Envelopes without Printing a Meter Stamp 4 5 Printing the Date and Time or Ad no meter stamp 4 6 Adding Removing an Envelope Ad to the Meter Stamp 4 7 5...

Page 9: ...Account Balance 6 8 Adding Postage 6 9 Printing a Funds Report 6 11 Downloading Files or Updating System 6 12 Settings for Connecting to the Data Centre 6 13 LAN Connection Settings 6 13 Data Centre Distributor Settings 6 14 7 System Options System Options Overview 7 2 Basic Options 7 3 Setting the Time Date and Timeouts 7 3 Changing Language 7 8 Adjusting the Contrast of the Display 7 8 Setting P...

Page 10: ... to an Attached Printer 8 13 Printing on an Envelope or Tape Strip 8 14 Clearing All Account Totals 8 16 Deleting Accounts 8 17 9 Reports Overview of Reports 9 2 Last 5 Refills Report 9 3 Funds Report 9 3 Accounts 9 4 Single Accounts Report 9 4 Multi Account Summary Report 9 4 Account List Report 9 4 System Setup Report 9 5 Error Report 9 5 Configuration Report 9 6 Software Version Report 9 6 Rate...

Page 11: ...tenance Printing a 0 00 Meter Stamp 11 2 Messages Indicating Ink Tank Cartridge Maintenance 11 2 Replacing the Ink Tank Cartridge 11 3 Printer Maintenance 11 6 Printing a Test Pattern 11 6 Cleaning the Printer Nozzle 11 7 Replacing the Print Head 11 8 Filling the Moistener 11 10 Maintaining the Moistener 11 11 Cleaning the Stripper Blade Brush Assembly 11 11 Cleaning the Shield and Wick 11 13 Clea...

Page 12: ...ssages 12 8 Problems Connecting to Data Centre via LAN Network 12 9 Viewing System Configuration Levels 12 10 13 Supplies and Options Supplies and Accessories 13 2 Options 13 2 Weighing Platform 13 2 Advertisements 13 3 Departmental Accounting 13 3 Appendix A Specifications Equipment Specifications A 1 Material Specifications A 3 Appendix B Glossary Index ...

Page 13: ...Table of Contents xiii SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 14: ... important safety information What s in this Guide 1 2 About Your Digital Mailing System 1 3 Postal Requirements 1 4 Sections of the Meter Stamp 1 5 What is IntelliLink 1 5 About Constant Connection 1 6 Other Sources of Information 1 6 Important Safety Notes 1 7 Important Telephone Safety Instructions 1 9 1 Introduction ...

Page 15: ...tre so you can add postage and download the latest postal rates and software to your meter Chapter 7 System Options Provides step by step instructions for customizing system operation to suit your own needs Chapter8 Standard Accounting Provides instructions for setting up the optional standard accounting feature Chapter 9 Reports Provides you with a description of reports you can print on your sys...

Page 16: ...gans and inscriptions Convenient and simple postage refills via Postage By Phone requires a LAN Internet connection Stacker neatly stacks finished envelopes Ink jet printing technology provides clear crisp imprints Weighing platform weighs mail pieces optional Integrated rating feature calculates correct postage Date and time stamp for use on incoming mail or on sensitive documents Accounting feat...

Page 17: ...utomatically performs a postal inspection i NOTE If the interval between inspections is more than 60 days your machine s display prompts Inspection Due If the interval between inspections is more than 90 days the display prompts Inspection Required At this point you won t be able to use your mailing system until your system is inspected In either case to satisfy the postal inspection requirement s...

Page 18: ...Postage By Phone requires a LAN internet connection Download Postal Rate Updates The latest postal rates are downloaded precisely when you need them Add Features On Demand You can easily download envelope ads and optional product enhancements Keep Your System Current Software download capability means you ll always have the latest version of your machine s operating system Sections of the Meter St...

Page 19: ... Contact List on page v which provides helpful websites and phone numbers About Constant Connection Constant Connection is an option that allows you to connect your machine to the Pitney Bowes Data Centre via a LAN network that has Internet access To use plug one end of the Ethernet cable supplied to your Internet LAN network port and the other end to the LAN port on the back of the machine see al...

Page 20: ...ne from the AC supply The unit is on whenever it is plugged into a live receptacle even though the operator display may be blank Place the mailing machine base close to an easily accessible wall outlet DO NOT use a wall outlet controlled by a wall switch or one that is shared with other equipment Do not use an adapter plug on the line cord or wall outlet Do not remove the ground pin from the line ...

Page 21: ...removing stalled material avoid using too much force to protect against minor personal injury and damage to the equipment Use the equipment only for its intended purpose Always follow the specific occupational safety and health standards prescribed for your workplace Important Safety Notes CAUTION Do not move the DM475 by yourself The machine is made to separate into two sections and by moving it ...

Page 22: ...1 9 1 Introduction SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 23: ...is chapter you ll find out where everything is and what it does Parts of the Machine 2 2 Control Panel 2 4 Connections on Back of Machine 2 6 Special Warning for Not Moving DM475 by Yourself 2 7 2 Getting to Know Your System ...

Page 24: ...s you to turn envelope sealing on and off 3 Sealing Fluid Level Indicator Allows you to see how much sealing fluid is left in the tank red band indicates low level 4 Tape Feeder Holds and feeds tape strips for printing 5 Weighing Platform optional Allows you to weigh a mail piece so your system can calculate postage based on the service selected 6 Ink Access Cover under optional scale Opens up to ...

Page 25: ...e printer mechanism 13 Feeder WOW Deck Supports your mail piece as it feeds through the feeder WOW section 14 Moistener Applies sealing fluid to the envelope flap you can seal envelopes or leave them unsealed depending on the position of Seal No Seal lever 15 Side Guide Reduces the skewing of pieces of mail as you feed them into the feeder 16 Moistener Clearance Lever two position under cover Home...

Page 26: ...een enabled you can either put the machine in sleep mode or put the machine into lock down mode In lock down mode access to the machine requires entering a four digit lock code 3 LED Lights green when your system is on lights orange when your system is in sleep mode 4 Screen Selection Keys Allows you to select a line one key for each line on the operator display Whenever the left arrow occupies th...

Page 27: ...recall a frequently used predefined setting see Chapter 5 Normal and Custom Presets Custom Preset Allows you to select from up to 10 predefined settings see Chapter 5 Normal and Custom Presets Refill Postage Allows you to transfer funds from your Postage by Phone account to your meter see Chapter 6 Adding Postage Funds Allows you to check your postage funds and number of mail pieces processed see ...

Page 28: ...t has Internet access See Chapter 6 Adding Postage for more information 2 USB A Ports Allows you to connect an external printer to print report data an external weighing platform scale 3 USB B Port Allows you to connect to a PC 4 Power Switch Turns power ON or OFF to machine 5 Power Receptacle Connects to AC power cord supplied Connections on Back of Machine 2 3 4 5 1 ...

Page 29: ...ot move the DM475 by yourself The machine is made to separate into two sections and by moving it without proper disassembly you may cause serious injury to yourself cause serious damage to the machine cause the WOW module to go off of calibration void any service warranties Contact Pitney Bowes to arrange a Service visit for moving the machine additional charges may apply See page v for contact in...

Page 30: ...2 8 2 Getting to Know Your System SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 31: ...essing Lettermail Using Manual Weight Entry 3 8 Processing Incentive Lettermail 3 9 Automatically Feeding of Envelopes 3 10 Processing Parcels 3 12 Processing a Parcel Using the Optional Parcel Rate Module 3 12 Printing a Statement of Mailing or Manifest Payment 3 14 Printing a Single Tape 3 15 Printing Multiple Tapes 3 15 Adding Postage to Correct a Mail Piece 3 16 Correcting a Date on a Mail Pie...

Page 32: ...options Scale Weight 0 00 0 g 2010 06 15 Account None Class Dom Standard AD None Inscrip None Place item on the scale To process a mail piece from the Home screen you must place your mail piece on the scale or enter the weight of the mail piece manually and then select a class For more information on processing mail please refer to the specific topics later in this chapter If you want to do someth...

Page 33: ...ch Value 11 65 Batch Count 3 More Options Menu Before Applying Postage Checking Funds Postage Availability in Machine It is a good idea to check the amount of funds postage in your meter before running your daily mail 1 Press Funds 2 View funds used and pieces processed 3 Press the down arrow key to view additional information ...

Page 34: ...lates the correct postage for your piece of mail based on its weight and the class of service you select Before Selecting or Changing a Class Before selecting a class or special feature please note the following The class that appears in the Home screen is the one you last selected If you turn off and then turn on the power to your system the previously selected class automatically clears If you p...

Page 35: ...2 Marketing 3 Use Keypad 2 Press the down arrow key to see more choices if lit To select an account A You may either key in the first digit of the account number if you know it and press Enter OR B Use the appropriate selection key next to the display Key In Postage xx xx 2010 06 20 Account Sales Class None Ad None Inscrip None 3 If a password has been assigned to this account you will be prompted...

Page 36: ...u can begin a new transaction Selecting a Custom Preset 1 At the Home screen press the Custom Presets key The display lists all presets stored 2 Press the corresponding key of the preset you wish to select The display then shows the selected custom preset values 3 Print the envelope as described in Printing Postage on an Envelope in this chapter or Print tapes as described in Printing Postage on T...

Page 37: ...reen will now display the postage amount in the top right hand corner with three lines on the left and right side You are now ready to print the postage 7 Place envelope in feed deck to print postage see section 3 9 on Feeding Envelopes for additional instructions NOTE Values between 0 57 and 3 49 cannot be entered as this range is representative of the current Canada Post Lettermail rate structur...

Page 38: ...lect Letters to process Lettermail b Select the desired sub class e g Domestic Standard Domestic Other USA etc by pressing the corresponding key next to the display 5 Select any desired special services e g Registration by pressing the corresponding key next to the display If no special services are required press Enter 6 The screen will now display the postage amount in the top right hand corner ...

Page 39: ... Weigh Rate key 2 At the Select Carrier Screen using the arrow key scroll until you see Dom Incentive Select it by pressing the corresponding key next to the display 3 Select your desired Dom Incentive sub class e g Machinable Std Ltr Pres Oversize Mach or Oversize Std by pressing the corresponding key next to the display 4 The screen will now display the postage amount in the top right hand corne...

Page 40: ...e against the rear wall 2 Shingle envelopes slant the stack as shown so the bottom envelope feeds first All envelopes should be the same size Side Guide 4 Slide the side guide up to the mail pieces Leave 1 16 space about the thickness of a quarter between the bottom of the side guide and the envelope to ensure feeding is not restricted Use only a few mail pieces when making this side guide adjustm...

Page 41: ...g criteria For envelopes with a flap length from 25 to 60mm 1 to 2 36 inches the minimum flap angle is 18 degrees For envelopes with a flap length greater than 60mm to the maximum flap length for the particular model the minimum flap angle is 21 degrees Processing Lettermail Automatically Feeding of Envelopes cont d ...

Page 42: ...ons and processing steps are required depending on which class selection and country destination Domestic US International you select The steps for the different country destinations are outlined below Domestic Canada Destinations 3 Press the Class key Select Package Svcs Press the down arrow if necessary to bring Package Svcs into view Select the class of mail 4 When prompted select Post Code Ent...

Page 43: ...itional information International Destinations 3 For International destinations you must select Int l Parcels 4 Select your desired sub class Small Packet Int l Surface Int l Air or Int l Xpresspost For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 The system will prompt you to enter a Country name or Code If you know the country...

Page 44: ...e Accept 3 The system will instruct you to Insert Envelope or Press Tape to print the digital indicia To print on a tape strip press the Tape button located on the left side of the control panel To print on an envelope simply place the envelope up against the registration wall of the of the system and slide it to the right until the system grasps it The system prints the digital indicia and ejects...

Page 45: ...ol panel display to the right Printing Multiple Tape Strips i NOTE Ensure the system is configured to print multiple tapes Refer to Chapter 7 System Options Configuring the Tape Button for more information If the system is ready to print postage and the Home screen is displaying simply type in number of tapes you wish to print and press Tape OR Press Tape You will be prompted to enter the tape qua...

Page 46: ... the current Canada Post Lettermail rate structure these values will be adjusted based on future Canada Post Rate Changes If a value between 0 57 and 3 49 the restricted range at time of publication is entered the system will indicate that this is an invalid entry and therefore will not print the indicia 2 Press Enter or choose Accept Correct Postage Enter Postage Amount 0 57 3 49 Invalid Accept 3...

Page 47: ...effort to backdate the mail 1 Press Menu 2 Select Printing Options 3 Select Date Correction Mode A Select Advance One Day to advance date by one day B To advance by more than one day select Specify Days to Advance then key in a number from 1 30 representing the number of days you want to advance the date by Press Enter or choose Accept to complete 4 Run the mail piece through the system so the tha...

Page 48: ...pass along the deck so the system can determine the correct postage of each item You can feed mail pieces having various weights e g 30 grams 60 grams 90 grams etc into the machine and the machine will weigh and apply the correct postage to each piece automatically i NOTE The maximum length of a mail piece that can be processed is 15 when running in non WOW mode and 14 when running in a WOW mode I...

Page 49: ...ble the Class and any other options desired for these mail pieces i NOTE If you are unsure if a particular class is valid for your mail piece call your local CPC office 2 Press Enter for Done when finished entering all the options and fees 3 Press Weigh Rate 4 Use the scroll keys to the second screen and select Differential Weighing Weight Rate Current 0 g Enter Weight Manually Differential Weighi...

Page 50: ... the side guide up to the envelope Leave space about the thickness of a dime between the side guide and the envelope to ensure feeding is not restricted Press Start The system automatically feeds the envelope prints the digital indicia and ejects the envelope 10 The same screen from Step 6 appears Repeat steps 6 10 for each item that needs postage Using Differential Weighing 7 A ready to print pos...

Page 51: ...ast Item screen displays Select Yes to rate the item or No Do not print Last Item Print postage for last item removed Yes No Do not print 12 The same screen from Step 5 appears Select Exit to leave the Differential Weighing mode OR Place additional items on the scale and repeat steps 6 10 for each item that needs postage ...

Page 52: ...r system has the ability to keep track of batches of mail if desired You may use this feature to track the amount of mail going out per day per week per month etc The system stores the postage value and piece count information in a batch register You can view and print the batch register values at any time You can also clear reset the batch register to zero when necessary 3 Press Home to return to...

Page 53: ...hat verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage applied since the last time the batch count was cleared Batch Value the amount of postage applied since the last time the batch value was cleared PBP Serial No serial number of this meter also prints on the indicia Checking and Clearing the Batch Count Funds Report 06 08 28 4 1...

Page 54: ...3 24 3 Running Mail SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 55: ...the Meter Stamp 4 3 Printing a 0 00 Meter Stamp 4 3 Auto Advance of Printed Date for the Meter Stamp 4 3 Manually Changing Printed Date for the Meter Stamp 4 4 Sealing Envelopes without Printing a Meter Stamp 4 5 Printing the Date and Time or Ad no meter stamp 4 6 Adding Removing an Envelope Ad to the Meter Stamp 4 7 4 Printing Options ...

Page 56: ...ct the date on a mail piece see Chapter 3 Running Mail Print download an envelope advertisement Print a Statement of Mailing Manifest see Chapter 3 Running Mail Many of these settings are available by pressing Menu and selecting Printing Options see below i NOTE All menu options shown may not be available your system based on the features configuration purchased for your machine Printing Options N...

Page 57: ...m Options for more information Printing a 0 00 Meter Stamp If you want to check the ink imprint meter stamp on your machine you can generate a 0 00 meter stamp for this purpose so that you do not waste your postage funds 1 At the Home Screen using the numeric keypad type in 0 00 and press Enter 2 The screen will now display 0 00 in the top right hand corner with three lines on the left and right s...

Page 58: ...ual date the mail piece is run per the internal clock calendar in the mailing system not by the date printed on the meter stamp 1 Press Menu 2 Select Printing Options 3 Select Set or Advance Date The system displays the current date in YYYY MM DD format You may either Select Set to today s date You will be returned to the Home screen with the current today s date set Select Advance one day to adva...

Page 59: ...mailing system to seal envelopes without printing a digital indicia on them 1 Make sure the seal no seal lever is set to the seal position see Chapter 2 Getting to Know Your System 2 Press Menu 3 Select Printing Options 4 Select No Printing Seal Only 5 Load unsealed envelopes onto the feeder and press Start ...

Page 60: ...ement to print on the envelope tape Text this option is not available 4 Load envelopes onto the feeder and press Start The system automatically feeds the envelope prints the digital indicia and ejects the envelope To print tapes Press Tape Enter the number of tapes and press Start i NOTE Make sure you orient the mail piece so the date and time prints on a blank section of the mail piece 5 Select R...

Page 61: ...nvelope ad contact Pitney Bowes see page v Ready made items can be purchased and downloaded directly into your meter We can also work with you to create custom ads i NOTE Your ad must be purchased and the machine must be connected to Pitney Bowes Data Centre for this download procedure 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Data Centr...

Page 62: ...4 8 4 Printing Options SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 63: ...ets 5 2 Normal Preset 5 3 Selecting the Normal Preset 5 3 Defining New Values for the Normal Preset 5 3 Custom Presets 5 5 Selecting Custom Presets 5 5 Viewing a Custom Preset 5 5 Defining Custom Presets 5 6 Editing a Custom Preset Name 5 8 Overwriting Save New Settings for Custom Preset 5 8 Deleting a Custom Preset 5 9 5 Normal and Custom Presets ...

Page 64: ...e when it is first powered on or after it awakens from a sleep mode Generally Custom Presets contain more postal parameters than the Normal Preset and are used less frequently Why Should I Use Presets Presets save you time You don t have to concern yourself with individually selecting the class special services etc all that information is automatically contained in the preset The Normal preset is ...

Page 65: ...ng New Values for the Normal Preset To define new settings change the settings for the Normal Preset 1 Establish the proper settings on the machine such as 1st Class letter No Ad etc that you want the preset to contain 2 Press Menu 3 Press the green down arrow key to scroll through the menu screens 4 Select Preset Options 5 Select Set Normal Preset The Confirm Current Settings screen displays 6 Yo...

Page 66: ...e preset as is select Exit to return to the Preset Options screen 8 Press Home to return to the Home screen View Settings Preset Normal Preset Class Dom Standard Ad None Inscrip Not Avail NonDis Date Print Select This Preset Enter View Settings Preset Normal Preset Hor Pos 11 Mode Platform Select This Preset Enter Defining New Values for the Normal Preset cont d Normal Preset ...

Page 67: ...ts created on your system Press the down arrow key to see additional choices if available 3 Select the preset you want to use You return to the Home screen with the preset settings chosen Viewing a Custom Preset 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Preset Options 4 Select View Preset Settings The display lists all presets 5 Select t...

Page 68: ... the name of this preset Type in a name for the preset It can be up to 16 alpha numeric characters long When finished select Accept Preset Name Enter Name Custom 1_ Accept 6 You will be prompted if all current settings are correct A If you select Yes the new settings are saved and you return to the preset options screen B If you select Not Sure View Settings the system will display the preset name...

Page 69: ...o not want to use the preset as is select Exit to return to the Preset Options screen 8 Press Home to return to the Home screen Defining Custom Presets cont d Custom Presets View Settings Preset Custom 1 Class Dom Standard Ad None Inscrip None Date Print Select This Preset Enter View Settings Preset Custom 1 Hor Pos 11 Mode Platform Select This Preset Enter ...

Page 70: ...ing Save New Settings for a Custom Preset Overwriting a preset allows you to save new settings to an existing Custom Preset IMPORTANT Once you overwrite a preset its values are gone You can t recover an overwritten preset 1 Establish the proper settings on the machine such as No Ad a specific postage a departmental account etc that you want the preset to contain 2 Press Menu 3 If necessary press t...

Page 71: ...t recover a deleted preset 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Preset Options 4 Press the down arrow key and select Delete Presets The display lists all presets 5 Select the preset you want to delete 6 At the Confirm Delete screen select Yes Delete The preset is deleted You return to the Preset Options menu 7 Press Home to return t...

Page 72: ...5 10 5 Normal and Custom Presets SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 73: ... and the Pitney Bowes Data Centre 6 2 Downloads from the Data Centre to Your Machine 6 3 Using LAN Network Constant Connection to Establish Communications with the Data Centre 6 6 Checking Funds Postage Availability in Machine 6 7 Checking Your Postage By Phone Account Balance 6 8 Adding Postage 6 10 Printing a Funds Report 6 11 Downloading Files or Updating System 6 12 Settings for Connecting to ...

Page 74: ...e are several ways you can arrange to have funds put in your Postage By Phone meter payment account send in a cheque direct withdrawal establish credit etc See the Pitney Bowes Contact List on page v to call for further information Establishing Communications Between Your Machine and the Pitney Bowes Data Centre You can establish communications between your meter and the Pitney Bowes Data Centre b...

Page 75: ...f you need to reboot the system the prompt Restart now displays Select this to restart the system If no rebooting is necessary simply select Continue to return to the Home screen IMPORTANT You should not remove power or Internet connection to the Pitney Bowes Data Centre during a software upgrade or rates download Wait until the meter has finished processing before disconnecting the meter You will...

Page 76: ...0 days This postal inspection requirement can be automatically met by connecting to the Pitney Bowes Data Centre to check your Postage By Phone meter payment account balance or to add postage to your meter i NOTE If the interval between inspections is more than 60 days your machine s display prompts Inspection Due If the interval between inspections is more than 90 days the display prompts Inspect...

Page 77: ...showing the present preset postage and asks you if you want to reset the normal preset postage Press Enter A screen displays for you to enter the new rate i NOTE When a Rate Change update takes place it may also affect other presets you have set in your mailing machine You must check all your presets to insure that they conform to the new rates See Chapter 5 Normal and Custom Presets for instructi...

Page 78: ...Bowes Data Centre via a LAN network that has Internet access This provides a quick way to download postage and software updates to your machine Simply plug one end of the Ethernet cable supplied to your Internet LAN network port and the other end to the LAN connector on the back of the machine see figure below You may leave this connected on a permanent basis hence the name constant connection LAN...

Page 79: ...t 3 More Options Menu Checking Funds Postage Availability in Machine 1 Press Funds 2 View funds used and pieces processed 3 Press the down arrow key to view additional information Available the amount of funds postage left in your meter Used the total of all postage ever used in the meter Total Pieces the total number of mail pieces run through the meter that had postage applied ...

Page 80: ...e account balance by signing up to one of the various Pitney Bowes credit programs such as Ptney Works etc Checking Your Postage By Phone Account Balance You can check your Postage By Phone account balance at any time as long as your system is connected to the Pitney Bowes Data Centre i NOTE The Postage By Phone account balance represents the funds in your account not the amount in your meter 1 Pr...

Page 81: ...unt Key in the amount in whole dollars that you want to add and select Accept Select Yes to verify the amount i NOTE 1 The minimum amount of postage you can add is 1 i NOTE 2 The amount shown in the Add xx selection line represents the amount of postage you added the last time 3 The system connects to the Pitney Bowes Data Centre this may take a few moments Various screens displays letting you kno...

Page 82: ...in the meter before adding postage plus the refill amount Prepaid the amount you have prepaid in your Postage By Phone account balance by sending in a cheque using your credit card etc Additional Funds Available the amount you have on credit on your Postage By Phone account balance by signing up to one of the various Pitney Bowes credit programs such as Pitney Works etc Account No your Postage By ...

Page 83: ...Pieces the total number of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage applied since the last time the batch count was cleared Batch...

Page 84: ...screens 3 Select Data Centre Options 4 Select Check for Updates Main Menu Preset Options Text Messages Maintenance Data Centre Options The system automatically dials the centre i NOTE Make sure the system is connected in the proper manner to communicate to the Pitney Bowes Data Centre see page 6 2 5 After connection is made if some type of software or postal update or download is available a messa...

Page 85: ...wes representative LAN Connection Network Settings Follow the steps below to ensure your LAN Internet connection is set up properly This procedure is necessary for typical non Firewall LAN Internet connections 1 Press the Menu key 2 Select Data Centre Options 3 Select Network Settings 4 Verify that the Get IP menu option is set to Auto 5 Press the green down arrow and verify that the MAC Addr fiel...

Page 86: ...ibutor Settings 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Data Centre Options 4 Select Distributor Settings 5 Select the parameter you want to modify from the list appearing in the display Press the down arrow key if needed to access your choice Distributor Settings Primary DNS xxxxx Secondary DNS xxxxx URL xxxxx Done Enter Distributor S...

Page 87: ...nternet service provider ISP that allows you to connect to Pitney Bowes Global Password This is the password your system uses to dial into your Internet Service Provider ANI LCZ Server IP This is the Internet address of the Automatic Number Identification ANI Least Cost Zone LCZ server that identifies your system and routes your call to a zone that ensures the lowest cost for the connection ANI LC...

Page 88: ... 16 6 Adding Postage Connecting to Data Centre SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 89: ...7 3 Setting the Time Date and Timeouts 7 3 Changing Language 7 8 Adjusting the Contrast of the Display 7 8 Setting Postage Limits Funds Warnings 7 9 Enabling Changing or Disabling Lock Codes and Passwords 7 10 Configuring the Tape Button 7 13 Serial Port 7 13 Advanced Options 7 14 Meter Withdrawal Withdrawing Postage Funds 7 14 Running Install Mode 7 15 7 System Options ...

Page 90: ...e lecting Setup You can then select your choice from the menu as shown below i NOTE All menu options shown may not be available your system based on the features configuration purchased for your machine Setup Time Timeouts Language Display Contrast Postage Limits The Advanced Options are accessed by pressing Menu then press ing the green down arrow key and selecting Advanced Features which display...

Page 91: ... hours from the current time 5 Key in the new time and select Accept 6 Select Yes The display returns to Time Timeouts menu Correcting Time Drift Current Time 1 38 PM Enter Time 11 38 AM 3 38 PM Accept Earliest time you can set Latest time you can set Setting the Time Date and Timeouts You can change the system time date set the time date to daylight saving time change the time at which your syste...

Page 92: ...ime 5 Select Switch AM PM to toggle between AM and PM 6 If necessary press the Clear key to remove the existing time entry 7 Type in the time Example To enter one o clock type 1 0 0 To enter 12 01 o clock type 1 2 0 1 Don t type the hyphens 8 Select Accept The display returns to Time Timeouts menu i NOTE Accounting data is posted on the actual date the mail piece is run per the internal clock cale...

Page 93: ...keys on the control panel 1 Press Menu 2 Select Setup 3 Select Time and Timeouts 4 Select Sleep Mode Timeout 5 Key in the amount of minutes from 1 240 before the system goes into Sleep Mode The default time is 10 minutes 6 Select Accept The display returns to Time Timeouts menu Standby Mode In order to reach the lowest use of power while still plugged into an outlet the switch on the back of the m...

Page 94: ...s used it should be en abled in the Spring to advance the time by one hour Disable If Daylight Saving Time is used it should be dis abled in the Fall to decrease the time by one hour i NOTE If you do not want to use Daylight Saving Time leave it disabled This is the default setting 7 Press Enter to return to the Time Timeouts menu i NOTE See Setting the Time in this section if you need to adjust t...

Page 95: ...u Wait for Envelope Timeout Enter Timeout 10 0 180 seconds Accept Basic Options Setting the Time to Display Postage Timeout You can set the amount of time the system displays the current post age before it prompts you to enter new postage settings 1 Press Menu 2 Select Setup 3 Select Time and Timeouts 4 Select Envelope Timeout 5 Key in the amount of seconds from 0 60 you want the system to display...

Page 96: ... l l l l Increase Contrast Decrease Contrast Accept Basic Options Changing Language The machine is capable of displaying all screens operator prompts and options in either English or Francais French English is the de fault language when the machine is initially powered up To change the screens to Spanish or back to English when Español is selected 1 Press Menu 2 Select Setup 3 Select Language 4 Se...

Page 97: ... warning Setting the High Value Warning You can have the system warn you when you manually key in a post age value that is higher than a maximum amount that you specify This feature prevents you from accidentally printing a postage value that s more than you need i NOTE The high warning value feature is effective when you manually key in the postage value but does not function when rating using th...

Page 98: ...word 5 Select Enable Lock Code 5 Enter the new 4 digit Lock Code and select Accept 6 Re enter the new Lock Code again to confirm and select Ac cept 7 At the Lock Code Enabled message select OK Change Lock Code Enter New Lock Code _ Accept Disabling the Lock Code You can disable the Lock Code if it has been enabled 1 Press Menu 2 Select Setup 3 If necessary press the green down arrow key to scroll ...

Page 99: ...onfirm and select Accept At the Lock Code Enabled message select OK Enabling the Supervisor Password The Supervisor Password prevents unauthorized access to account ing setup 1 Press Menu 2 Select Setup 3 If necessary press the green down arrow key to scroll through the menu screens 4 Select Lock Code Password 5 Select Enable Password 5 Enter the new Supervisor Password and select Accept 6 Re ente...

Page 100: ... Accept Changing the Supervisor Password You can change the Supervisor Password if it has been enabled 1 Press Menu 2 Select Setup 3 If necessary press the green down arrow key to scroll through the menu screens 4 Select Lock Code Password 5 Select Change Password 6 When prompted enter the current Supervisor Password and select Accept 7 Enter the new Supervisor Password and select Accept 8 Re ente...

Page 101: ...he number of tapes to print select Ask For Tape Quantity Once you make your selection the system returns to the Setup Menu Basic Options Configuring the Serial Port You can specify how the serial port on the top of the machine under the scale is being used 1 Press Menu 2 Select Setup 3 If necessary press the green down arrow key to scroll through the menu screens 4 Select Serial Port If you are us...

Page 102: ...ng Postage before you begin 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Advanced Features 4 Select Meter Withdrawal 5 You will be prompted to Transfer all funds from meter to PBP account Select Continue 6 The system dials into the Pitney Bowes Data Centre this may take a few moments Various screens display letting you know the status of th...

Page 103: ... a language Key in the correct local time Print a test pattern Enter the two digit scale location code Set the dialing prefix the number you have to dial to get an outside line 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Advanced Features 4 Select Run Install Mode At this point you will be presented the option to select a language which is...

Page 104: ...7 16 7 System Options SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 105: ... Turning On Accounting 8 6 Turning Off Accounting 8 6 Turning On Account Passwords 8 7 Turning Off Account Passwords 8 8 Creating New Accounts 8 9 Editing Account Names and Passwords 8 10 Selecting An Account to Track Postage 8 11 Displaying Account Totals 8 12 Printing Account Reports 8 13 Printing to an Attached Printer 8 13 Printing on an Envelope or Tape Strip 8 14 Clearing All Account Totals ...

Page 106: ...8 2 8 Standard Accounting Option SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 107: ...chine you have a choice of these ac counting options Standard Accounting Option This is the base option that allows you to track postage for a minimum number of accounts and is explained in this chapter Budget Manager Option Budget Manager adds a handy budgeting feature in addition to enhanced accounting For more information refer to the Budget Manager Operator Guide i NOTE 1 The information in th...

Page 108: ...artmental Accounts and for clearing or delet ing Departmental Account totals Also you need to set up a Supervisor password before you can enable Account passwords If you don t need this option or you don t need passwords you can skip to step 4 1 Press Menu 2 Select Setup 3 Select Lock Code Password 4 Select Enable Password 5 Enter the new Supervisor Password and select Accept 6 Re enter the new Su...

Page 109: ...If a password has been assigned to this account you will be prompted to enter one Key in the 4 digit password if necessary 3 You return to the Home screen with the name of the account listed 7 View Print Account Totals Allows you to see the accumulated totals for this account For viewing totals see Displaying Account Totals later in this chapter for procedure For printing totals see Printing Accou...

Page 110: ...n Account to continue Go to step 4 in Creating an Account in this chapter to create a new account If accounts are present on the system the Accounts screen will appear Turning Off Accounting You can temporarily turn off the Accounting whenever you wish i NOTE You will not be tracking postage by account when this feature is turned off 1 Press Menu 2 Select Accounts i NOTE If the supervisor password...

Page 111: ...account just in case your existing account uses a password 1 Press Menu 2 Select Accounts 3 Press the green down arrow key i NOTE If the supervisor password is enabled you will need to enter it to gain access to all of the accounting functions 4 Select Turn Acct Password ON Accounts Accounts In Use 0 25 View Clear Account Totals Clear All Account Totals Accounting Password XXX Currently the Accoun...

Page 112: ...password is enabled you will need to enter it to gain access to all of the accounting functions 3 Press the green down arrow key 4 Select Accounting Password XXX Accounts Accounts In Use 0 25 View Clear Account Totals Clear All Account Totals Accounting Password XXX Currently the Accounting Password is ON Would you like to Turn Acct Password OFF Keep it turned ON 5 When prompted select Turn Acct P...

Page 113: ...account It can be up to 15 alpha numeric characters long Select Accept to continue 5 The New Account Created screen appears A Select Name to edit the account name Select Accept to return to the New Account created screen B If the supervisor and account passwords are enabled you will have the option of adding an account password Select Add Acct Password and enter the 4 digit password Select Accept ...

Page 114: ...necessary press the green down arrow key to scroll through the menu screens 5 The Edit Account screen appears A Select Name if you would like to edit the account name Select Accept to return to the Edit Account screen B If the supervisor and account passwords are enabled you will have the option of editing the account password Select Password and enter the four digit password Select Ac cept to ret...

Page 115: ...the down arrow key to see more choices if lit To select an account A You may either key in the first digit of the account number if you know it and press Enter OR B Use the appropriate selection key next to the display 3 If a password has been assigned to this account you will be prompted to enter one Key in the four digit password if neces sary 4 You return to the Home screen with the name of the...

Page 116: ...ccounting functions 3 Press the down arrow key and select View Clear Account Totals 4 Select an account to view Key in the account number and press Enter OR Select the appropriate account from the list If necessary press the green down arrow key to scroll through the menu screens 5 The account name pieces and value of the postage used dis plays Select Done to return to the Accounts screen Account ...

Page 117: ...ounts i NOTE Some reports can be printed on an envelope or tape strip others require an optional attached printer laser Reports Last 5 Refills Funds Report Accounts System Setup Printing to an Optional Attached Printer Laser 1 Press Menu 2 Select Reports 3 Select Accounts 4 Select the appropriate report from the list 5 When prompted select Attached Printer 6 A message will appear indicating the re...

Page 118: ...but want to print on an envelope or tape strip select Mailing Machine when prompted Print on an automatically fed envelope Load envelopes into the feeder and press Start i NOTE If this is a multi page report you will be prompted to insert another envelope Print on a tape strip Press Tape You will be prompted to print another report once printing is complete see samples on next page Select Yes to p...

Page 119: ...ccounts It must be printed on an envelope or tape strip Account List Report The Account List Report lists the names and numbers of all accounts that are set up in your machine It must be printed on an attached printer Account No 1 2 Account Name SALES MARKETING 0011989 06 08 28 4 13P page 1 of 1 Account List Printing Account Reports Account Name SALES Acct Number 1 Pieces 76 Postage 65 48 1019699 ...

Page 120: ... Press Menu 2 Select Accounts i NOTE If the supervisor password is enabled you will need to enter it to gain access to all of the accounting functions 3 Press the down arrow key and select Clear All Account Totals 5 When prompted to clear all account totals select Yes Clear All 6 The system indicates that the totals for all accounts are cleared Select OK to return to the Accounts screen Accounts A...

Page 121: ...Account To Delete SALES 1 MARKETING 2 ENGINEERING 3 SERVICE 4 Use Keypad Select the appropriate account from the list If necessary press the green down arrow key to scroll through the menu screens 5 The Confirm Delete screen displays Select Yes Delete to de lete the account If the deleted account was the last account on the system you will be prompted to Create New Accounts or Turn Ac counting OFF...

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Page 123: ...efills Report 9 3 Funds Report 9 3 Accounts 9 4 Single Accounts Report 9 4 Multi Account Summary Report 9 4 Account List Report 9 4 System Setup Report 9 5 Error Report 9 5 Configuration Report 9 6 Software Version Report 9 6 Rates Summary Report 9 6 Printing a Report 9 7 Printing to an Attached Printer 9 7 Printing on an Envelope or Tape Strip 9 7 ...

Page 124: ...d other valuable data The re ports are accessed by pressing Menu and selecting Reports i NOTE Some reports can be printed on an envelope or tape strip others require an optional attached printer laser Reports Last 5 Refills Funds Report Accounts System Setup Reports Error Configuration Software Version Rate Summary Requires external printer to print ...

Page 125: ...ber of mail pieces run through the meter that had postage applied Control Sum the total of all postage refills for the meter and equals the amount Used plus Available This is a postal requirement that verifies an accurate accounting of the postage in your machine Batch Count the number of mail pieces that had postage ap plied since the last time the batch count was cleared Batch Value the amount o...

Page 126: ...set up on your system It must be printed on an envelope or tape strip Account List Report The Account List Report lists the names and numbers of all accounts that are set up in your machine if the Departmental Accounting feature is set up on your system It must be printed on an attached printer Account No 1 2 Account Name SALES MARKETING 0011989 06 08 28 4 13P page 1 of 1 Account List Account Name...

Page 127: ...Setup Report is an extensive report that gives you com prehensive information about your total mailing machine The entire report must be printed on an attached printer It provides information on Serial Numbers Software Versions Funds and Piece Information Warning Values Time Settings Advertisements Inscriptions Accounting Set Up Modem Set Up Scale Settings Presets Error Date Time Identifier Count ...

Page 128: ... 28 4 13P Configuration Report This report lists configuration information about your machine and Postage By Phone account It is generally a report you will not have to access unless your Pitney Bowes Customer Service Repre sentative requests that you print it out PBP Serial No 0011969 PBP Account 99999999 PSD Ser 4C46000000007E4C PrtHd No 50000104 Platform D0 07 PSD 5 00 00 UIC 11 14 Rate Mgr 1 9...

Page 129: ...hed printer Select Return to Report Menu to continue Printing on an Envelope or Tape Strip 1 Press Menu 2 Select Reports 3 Select the appropriate report from the list You may need to press the down arrow key to view additional reports Press Tape to print on a tape strip i NOTE If it have an attached printer but want to print on an envelope or tape strip select Mailing Machine when prompted i NOTE ...

Page 130: ...9 8 9 Reports SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 131: ...Turning Auto Scale On or Off 10 4 Change Retain Class When a New Piece is Put On 10 5 Change Retain Destination When Selecting New Class 10 6 WOW Weigh on the Way and Shape Based Rating 10 7 Turning On WOW Mode 10 7 W1P Weigh First Piece Mode a WOW Mode 10 8 WOW Weigh on the Way Weight Limit 10 8 WOW Weigh on the Way Start Key 10 9 Setting the Discount Code 10 9 Setting the Scale Location Code 10 ...

Page 132: ...erential Weighing Change Retain Class Change Retain Destination Scale Options Overview There are various options you can set with your weighing platform These can be accessed by pressing the Weigh Rate key i NOTE All menu options shown may not be available on your system due to the features configuration purchased for your machine Weigh Rate Current xx g WOW Wt Limit WOW Start Key xxxxxx Turn Auto...

Page 133: ...e 3 The weighing platform will zero out the weight and return to the Home screen Entering Weight Manually See Chapter 3 Running Mail Differential Weighing See Chapter 3 Running Mail Rate the Mail on Scale This setting allows you switch to scale mode so you can use the scale to weigh a mail piece for rating 1 Press Weigh Rate 2 Select Rate Mail on Scale 3 Process you mail accordingly ...

Page 134: ...ropri ate option Currently the Auto Scale is ON When ON change in weight will calcu late new rate Turn Auto Scale OFF Keep it turned ON If the weighing platform is OFF you will be prompted to Turn Auto Scale ON or Keep it turned OFF Select the appropri ate option 4 Depending on the changes you make the system will do one of the following If you elect to turn the weighing platform on or off you ret...

Page 135: ...e Retain Class Yes Retain Destination Yes Done Enter 4 Select Retain Class Toggle Yes if you want the system to retain the class when the weight changes Toggle No if you do not want the system to retain the class when the weight changes 5 Select Retain Destination Toggle Yes if you want the system to retain the destination when the weight changes i NOTE Not applicable if Retain Class is set to No ...

Page 136: ... If necessary press the green down arrow key to scroll through the menu screens 3 Select Change Retain Destination When New Class Retain Destination Yes Done Enter 4 Select Retain Destination Toggle Yes if you want the system to retain the destination when the class changes Toggle No if you do not want the system to retain the desti nation when the class changes 5 Press Enter when done to return t...

Page 137: ...e mail by weight before loading the pieces onto the machine The DM475 has a special scale built into its deck that can weigh mail pieces on the fly that is as they pass along the deck so the system can determine the correct postage of each item You can feed mail pieces having various weights e g 30 grams 60 grams 90 grams etc into the machine and the machine will weigh and apply the correct postag...

Page 138: ...at contains a different weighing mode other than WOW WOW Weight Limit This option determines the weight limit up to 480 grams of a mail piece that you want the system to process using the WOW mode be fore it the machine stops and displays a Mail Piece Too Heavy error If you are working at a presort facility you may want to use this fea ture when you have a large assortment of mail that have differ...

Page 139: ...th a scale unless you manually override WOW mode via the Weigh Rate key options OR Use Current Mode machine does not revert to WOW mode after you rate a mail piece with a scale Setting the Discount Code The CPC offers rate discounts for parcel rates based on the level of use If you fullfill the requirements for the lower rates this option al lows you to enter the discount code Depending on the cir...

Page 140: ...installed However if you have moved the location of your system at least 100 miles north or south only from its original location and a Pitney Bowes agent has directed you to do so enter in the new location code provided to you 1 Press Weigh Rate 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Scale Location Code Scale Location Code Enter Code _ 1 31 Accep...

Page 141: ...ridge Maintenance 11 2 Replacing the Ink Tank Cartridge 11 3 Printer Maintenance 11 6 Printing a Test Pattern 11 6 Cleaning the Printer Nozzle 11 7 Replacing the Print Head 11 8 Filling the Moistener 11 10 Maintaining the Moistener 11 11 Cleaning the Stripper Blade Brush Assembly 11 11 Cleaning the Shield and Wick 11 13 Cleaning the Feeder Exit Sensor 11 15 ...

Page 142: ...supply is gone you won t be able to print IMPORTANT Replace the ink tank cartridge as soon as you see the Low Ink alert Low Ink Replace the ink tank cartridge soon You can print about another 300 impressions or leave the system running for six days without printing If you don t have a replacement cartridge on hand you should order one now See Chapter 13 Supplies and Options for part numbers to ord...

Page 143: ...uard 3 At the Install Ink Tank Print Head screen unlock the ink tank car tridge guard Install now Close cover when done Install Ink Tank Print Head Replacing the Ink Tank Cartridge 1 If you have an optional scale simply lift it up and remove it from the top of the machine Close cover to continue Or select Replace Print Head Replace Ink Tank Ink Tank Access Cover Open X ...

Page 144: ...e green latch until the latch snaps into place 6 Lower the ink tank cartridge into the cavity The cartridge should drop in freely do not push The ridges on either side of the car tridge will slide into the grooves Groove Ridge Ridge 5 Remove tape on bottom of new ink tank cartridge Replacing the Ink Tank Cartridge 4 Lift up and remove old ink tank cartridge ...

Page 145: ... to print a test pattern Select Yes Print Test Pattern to print a test pattern See Printing a Test Pattern in this chapter for more information Select No if you do not want to print a test pattern You re turn to the Home screen 10 If you have an optional scale replace the scale on the top of the machine Replacing the Ink Tank Cartridge ...

Page 146: ...down arrow key to scroll through the menu screens 3 Select Maintenance 4 Select Printer Maintenance 5 Select Print Test Pattern 6 Follow the prompts to print the test pattern on an envelope or tape strip 7 You are asked if the test pattern is OK If yes select Yes You return to the Home screen If no select No Clean Nozzle and the system executes a purge this may take a few moments When the purge is...

Page 147: ...unless directed by a Pitney Bowes agent to do otherwise 7 The system executes a purge This may take a few moments When finished the Cleaning Complete screen displays Select Print Test Pattern to print a test pattern See Printing a Test Pattern in this chapter for more information Select Select Another Purge to choose a different purge Select Done to return to the Printer Maintenance menu Clean Pri...

Page 148: ...lift and tilt the print head to the right The print head should come up out of the machine Printer Maintenance Replacing the Print Head 2 Open the ink access cover At the screen with the red X select Replace Print Head A Moving Ink Tank message displays 1 If you have an optional scale simply lift it up and remove it from the top of the machine Close cover to continue Or select Replace Print Head R...

Page 149: ...on either side of the new print head and slightly angle the print head while sliding it back into its holder 8 Push the print head back into place You should hear a click when it is seated correctly CLICK 9 Replace the ink tank cartridge Follow steps 5 10 in Replacing the Ink Tank Cartridge in this chapter for more information Replacing the Print Head cont d Printer Maintenance ...

Page 150: ...Here Feeder WOW Cover 3 Unscrew the moistener bottle cap and fill the moist ener bottle with Pitney Bowes E Z Seal sealing solu tion We recommend E Z Seal because it helps keep your moistener clean and improves sealing efficiency IMPORTANT Do not overfill the moistener bottle 4 Screw back on the moistener bottle cap and place the bottle back in its original location upside down in machine 5 Close ...

Page 151: ...eal quality doesn t improve after cleaning you can replace the stripper blade and brush assembly or wick as needed See Chapter 13 Supplies and Op tions for instructions on ordering these supplies for your machine Cleaning the Stripper Blade Brush Assembly 1 Open the feeder WOW cover 90 Feeder WOW Cover Blade Brush Assembly Moistener Clearance Lever 2 Raise the moistener clearance lever ...

Page 152: ...er Blot the excess water from the brush after rinsing it i NOTE Replace the assembly if it cannot be cleaned thoroughly 5 If you need to clean the wick and shield continue with Cleaning the Shield and Wick on the next page 6 Slide the assembly back onto the machine You should hear a click as it engages 7 Lower the moistener clearance lever and close feeder WOW cover Stripper Blade and Brush Cleani...

Page 153: ...tener bottle and place it on the table top with its cap facing up Cleaning the Shield and Wick Maintaining the Moistener 2 Pull the moistener tank located under moistener bottle straight out towards you Gently lift the tank up and out IMPORTANT The moistener tank may be full of E Z Seal sealing solution If so you can pour the solution back into the moistener bottle or into a receptacle ...

Page 154: ...nto place 7 Slide the tank back in place 8 Replace the stripper blade brush assembly by sliding it back on its track until it snaps into position 9 Fill the moistener bottle place it in the feeder and close the access cover Check the indicator in the top cover to see that it is all blue 3 Pull up and remove the shield and wick from the moistener tank 4 Separate wick from the shield Clean the wick ...

Page 155: ...ically Lift the cover on the feeder WOW and locate the sensor see figures below Use a cotton tipped swab to clean both the top and bottom surfaces holes Cleaning the under side of the top section of feeder exit sensor Cleaning the bottom section of feeder exit sensor the swab must go inside the hole for proper cleaning ...

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Page 157: ...nting Problems 12 3 Feeding Problems stalled envelopes 12 4 To avoid stalled envelopes 12 4 To clear stalled envelope in printer area 12 4 To clear stalled envelope in feeder WOW area 12 5 Moistening Problems envelopes don t seal 12 7 Mail Transport Error Messages 12 8 Problems Connecting to Data Centre via LAN Network 12 9 Viewing System Configuration Levels 12 10 12 Troubleshooting ...

Page 158: ...t happen Did the machine display an error message The steps you ve already taken to solve the problem and the results Messages on the LCD Display From time to time your system will display an alert or error message An alert tells you that something needs attention an error message usually tells you about a system condition you can fix see also Mail Transport Error Messages later in this chapter In...

Page 159: ...ause Solution Machine won t print Machine is in seal only mode This mode disables printing Press Home to return to Home screen and resume printing Meter Stamp is incomplete or streaked poor print quality Ink cartridge needs replacing Replace ink cartridge See Replac ing the Ink Cartridge in Chapter 11 Maintenance Print nozzles clogged Perform a print purge in an effort to fix the printing problem ...

Page 160: ...r deck is clear of paper fragments 4 Lift the printer clearance lever to the home position counter clockwise Feeding Problems stalled envelopes To avoid stalled envelopes Make sure your envelopes meet Pitney Bowes published specifi cations See Appendix A Specifications Feed envelopes correctly See the instructions in Chapter 3 Running Mail Don t try to feed oversize envelopes through the machine U...

Page 161: ...over 90 Feeder WOW Cover Moistener Assembly Moistener Clearance Lever 2 Raise the moistener clearance lever two clicks to the fully upright postion remove mail under the feeder rollers 3 If necessary to gain access to the material push down on the blue button and slide the moistener assembly out of the deck 90 Blue Button Moistener Assembly Feeding Problems stalled envelopes ...

Page 162: ...envelope in the feeder WOW area 4 Raise the feeder WOW clearance lever Feeding Problems stalled envelopes Lift the blue feeder clearance lever IMPORTANT Do not remove mail without lifting the clearance lever 5 Lower all levers and close the feeder WOW cover ...

Page 163: ...al If the brush drys out quickly replace the moistener wick See the instructions in Chapter 11 Maintenance Dirty moistener brush Remove the moistener brush Clean it in plain water and rinse thoroughly see Chapter 11 Maintenance Worn moist ener brush Replace the moistener brush see Chapter 11 Mainte nance Slow acting glue and en vironmental conditions may affect sealing To resolve these conditions ...

Page 164: ...en directions WOW Error Clear WOW Transport 373E 378E 37AC 37AD Follow screen directions Mailpiece Too Heavy Clear WOW Transport 37AF Follow screen directions WOW Error Clear WOW Transport 37B0 37B1 Follow screen directions WOW Calibration Error Call for Service 37B2 Follow screen directions WOW Re zero Error Clear WOW Transport 37B3 37B4 Follow screen directions Mail Transport Error Messages Occa...

Page 165: ...machine to a working LAN Internet connection Contact your network administrator if you suspect issues with your LAN network Make sure the LAN internet cable USB Internet adapter connectors are firmly seated in their re ceptacles Make sure the adapter lights are lit to show an active connection Problems Connecting to Data Centre via LAN Network ...

Page 166: ...d firmware level that is on your machine Follow these steps to do this 1 Press Menu 2 If necessary press the green down arrow key to scroll through the menu screens 3 Select Maintenance 4 Select View System Info 5 There are multiple screens of information available about your machine Press the green down arrow key to scroll through all the screens if needed 6 Press Enter to return to the Maintenan...

Page 167: ...s and accessories for your digital mailing system It also tells you a little about optional equipment that can help you get the most value from your Pitney Bowes equipment Supplies and Accessories 13 2 Options 13 2 Weighing Platform 13 2 Advertisements 13 3 Departmental Accounting 13 3 ...

Page 168: ...ey Bowes offers a number of flexible options so you can tailor your mailing system to meet your needs today and expand them as your business grows tomorrow Contact your Pitney Bowes Sales Representative or visit the Pitney Bowes web site to order these op tions Refer to the Contact Information List at the front of this guide for more information Weighing Platform The weighing platform allows you t...

Page 169: ...use they are done via soft ware downloads Departmental Accounting An accounting feature on a mailing system allows you to track your postage costs by categories These categories can represent whatever makes sense to your organization departments people locations projects etc Tracking your mailing expenses by category allows you to manage and budget your postal costs in a more effi cient manner Wit...

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Page 171: ... characters color Throughput up to 95 or 120 letters per minute depending on option Actual throughput may vary depending on what is included in the indicia e g advertisements inscriptions machine usage and other factors Print Resolution 600 x 300 dpi Print Image Area 1 25 4 mm x 7 180 mm Ink Cartridge Life Up to 8 000 impressions Actual ink yields vary with usage graphics printed and environmental...

Page 172: ... 2 mm Envelope Thickness Minimum 02 0 20 mm Maximum 5 16 8 mm Stack Height for Mail 3 76 2 mm this is the height of the inner edge of the side guide Envelope Weight Minimum 035 oz 1 g Maximum 16 oz 450 g Tape Size Minimum 1 75 x 4 44 2 x 100 mm Maximum 1 76 x 8 44 7 x 200 mm IMPORTANT For best results always make sure your material conforms to our published specifications 15 13 Maximum Minimum 3 5...

Page 173: ...envelope s minimum flap angle must meet the following criteria For envelopes with a flap length from 25 to 60mm 1 to 2 36 inches the minimum flap angle is 18 degrees For envelopes with a flap length greater than 60mm to the maximum flap length for the particular model the minimum flap angle is 21 degrees ...

Page 174: ...A 4 Appendix A Specifications SV62415 Rev B This page was put in as a placeholder so you can print this entire guide in a duplex double sided mode while keeping the proper page positions ...

Page 175: ...ses unless you change it As delivered your machine has factory set defaults or normal settings You may change these if you wish Home Screen The machine display that shows your current selections It normally indicates that you re ready to print postage Inspection Postal The CPC requires a postal inspection of your machine every 90 days to ensure accurate postal funds accounting This postal inspecti...

Page 176: ...ou can call up instantly at the push of a button You can assign each preset a number of values depending on the postage mode you re in how your machine is set up and what options are installed A preset has a name postage amount class of service and other values assigned to it Serial Number The serial number found on the rear of the machine Sleep Mode An energy saving feature of your machine that c...

Page 177: ...ge 6 10 Adding Removing an Envelope Ad to the Meter Stamp 4 7 Adjusting the Contrast of the Display 7 8 Advanced Options Meter Withdrawal Withdrawing Postage Funds 7 14 Running Install Mode 7 15 Advertisement Envelope Downloading 4 7 Glossary Entry B 1 Purchasing 13 3 Alpha Numeric and QWERTY Keypads 2 4 Connection Settings 6 15 Explanation in Glossary B 1 Auto Advance of Printed Date for the Mete...

Page 178: ... 6 6 B 1 Control Panel 2 4 Creating New Accounts in Accounting 8 9 Custom Presets Defining 5 6 Deleting 5 9 Editing 5 8 Overwriting 5 8 Selecting 5 5 Viewing 5 5 D Data Center Connecting to 6 14 Data Center Distributor Settings 6 18 Date Correcting on a Mail Piece 3 17 Manually Changing Printed Date for the Meter Stamp 4 4 Printing the Date and Time or Ad No Meter Stamp 4 6 Daylight Savings Time S...

Page 179: ...ling the Supervisor Password 7 11 Entering Weight Manually 3 8 Enter Key 2 5 Envelope Material Specifications A 2 Envelopes Envelope Ads Postal Inscriptions 6 3 Envelope Ad using and Downloading 4 7 Feeding Problems 12 4 Equipment Specifications A 1 Error Report 9 5 Establishing Communications Between Your Machine and the Pitney Bowes Data Center 6 2 External Attached Printer 9 7 External Weighing...

Page 180: ...ation in Glossary B 2 Lock Sleep Key 2 4 Low Funds Warning Setting the 7 9 Low Ink Message 11 2 M Mail Transport Error Messages 12 8 Maintenance See also Moistener See also Printer Maintenance Cleaning the Feeder Exit Sensor DM475 11 15 Maintaining the Moistener 11 11 Manifest Payment 3 14 Manually Changing Printed Date for the Meter Stamp 4 4 Manual Weight Entry 3 8 Material Specifications A 2 Me...

Page 181: ... postage to your Postage By Phone account 6 2 Adding to Correct a Mail Piece 3 16 Adding to Meter 6 10 How it is stored in your meter 6 2 Minimum Amount for Adding to machine 6 10 Postage By Phone Account Balance Checking 6 9 Changing Access Number 6 17 Explanation in Glossary B 2 Postal Inspection 6 4 Postal Rate Update 6 5 Postal Requirements 1 4 Power Receptacle 2 6 Power Switch 2 6 Presets Cus...

Page 182: ...aling without Printing a Meter Stamp 4 5 Sections of the Meter Stamp 4 3 Test Pattern 11 6 Print Resolution Specification A 1 Problems Blank Display 12 2 Connecting to Data Center via LAN Network 12 9 Display Difficult to Read 12 3 Feeding 12 4 12 5 Getting Help 12 2 Mail Transport Error Messages 12 8 Messages on the LCD Display 12 2 Moistening 12 7 Printing 12 3 Viewing System Configuration Level...

Page 183: ...Way Options 10 7 Zeroing the Scale 10 3 Screen Selection Keys 2 4 Sealing Envelopes without Printing a Meter Stamp 4 5 Seal No Seal Lever 2 2 Secondary DNS Server 6 19 Sections of the Meter Stamp 4 3 Selecting Account to Track Postage 3 5 8 11 Custom Presets 5 5 Normal Preset 5 3 Serial Number Explanation in Glossary B 2 Settings Machine Change Retain Class 10 5 Change Retain Destination 10 6 Conf...

Page 184: ... 6 3 T Tape Feeder 2 2 Tape Key 2 4 Tape Strips Explanation in Glossary B 2 Use 3 15 Telephone Safety 1 9 Test Print 11 6 Throughput A 1 Timeouts 7 5 7 7 Tracking Postage Batch Count 3 22 Using an Account 3 5 Troubleshooting See Problems U Up Down Arrows Scroll Keys 2 4 USB Ports 2 6 V Viewing Viewing a Custom Preset 5 5 Viewing Checking the Batch Count 3 22 Viewing System Configuration Levels 12 ...

Page 185: ...I 9 Index SV62415 Rev B WOW Weight Limit 10 8 Z Zeroing the Scale 10 3 ...

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