12-2
12 • Troubleshooting
SV62415 Rev. B
Getting Help
There may be times when you need help to solve a problem, or you
may want more information about how your mailing system works.
Pitney Bowes provides several information resources. See page
v
for
our web and phone support information.
Before you contact us, please read the troubleshooting information
in this chapter. In many cases, it can help you resolve the problem.
Also, you can often restore normal operation by just turning Off and
On your system.
If you need to call, please have the following information at hand:
• Model Identification: See page
v
.
• Serial number: See the back of the system.
• Nature of problem: What happens and when does it happen? Did
the machine display an error message?
• The steps you've already taken to solve the problem and the
results.
Messages on the LCD Display
From time to time your system will display an alert or error message.
An alert tells you that something needs attention; an error message
usually tells you about a system condition you can fix (see also
Transport Error Messages
later in this chapter). In rare instances you
may have to call for service or assistance (see page
v
).
Blank Display
Symptom
Cause
Solution
Power lamp is
not lit on the
machine
No power coming
into machine
Check that:
• power switch on back is turned
(see figures in chapter 2)
• power cord is plugged into both
mailing machine base and wall
outlet
• power cord is not connected to a
switched wall outlet, power strip,
or surge protector
Power lamp is
yellow on the
machine
Machine in sleep
mode
Press Home key to "awaken" it.
