32
The following table contains an overview of the most frequent
operating errors or problems and their possible causes and
remedies. Before calling our service desk, please consult this table.
If you can not rectify a fault using the instructions provided,
please do as follows:
1
Disconnect the mains.
2
Wait at least ten seconds and reconnect.
3
If the fault reoccurs, please contact your customer informa-
tion center.
Error
You or your fax correspondent receive
blank pages.
Faxes are of poor quality.
Your fax or your recipient’s fax machine
produces black lines when printing.
Your fax machine produces white lines
when receiving or copying.
You can not send faxes.
The device does not draw the docu-
ment in during copying or sending.
Possible cause
Your fax correspondent sends the
wrong (blank) side of a docu-
ment.
The printer or scanner is faulty.
The document contains photo-
graphs or small print.
The document lacks contrast.
Your fax machine is faulty.
There is paper in the sheet
feeder.
The scanner is dirty.
Your fax machine is faulty.
Thermal printhead is dirty.
Scanner not put in.
Scanner has not clicked in.
Remedy
Your fax correspondent must feed the
document properly.
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might
be defective. Call service if necessary.
Change the resolution setting to
FINE
or
PHOTO
.
Check the document or set a higher
contrast with function 47 (see chapter
Scanner
/ Contrast).
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might
be defective. Call service if necessary.
Open the operation panel and
remove the paper from the document
feed slot.
Clean the scanner with a cloth (see
Care and maintenance instructions).
Test the fax machine by making a
copy. If your copy is faultless the
correspondent's fax machine might
be defective. Call service if necessary.
Copy a black page several times until
the lines disappear.
Please put in scanner (see chapter
Scanner
).
Press both sides of the scanner down
until you hear a definite click.
10 Hints & Tips
