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NOISE/SOUND
Problem
Solution
Why don't I hear a
sound? Why can't I hear
my baby cry?
Perhaps the parent unit is muted� Unmute it by pressing the top part of
the control button and adjust the volume�
Perhaps you have muted the app� Unmute it by tapping the mute icon on
the video screen�
The sensitivity is set too low� Increase the sensitivity in the parent unit's
menu or the app to a higher level�
The baby unit may be too far away from your baby� Make sure the
baby unit is not further than 1�5 meters / 5 feet away from your baby
for optimal sound detection� Closer than 1 meter /3�5 feet increases
strangulation hazard�
Why does the app/parent
unit react too quickly to
other sounds than my
baby makes?
The sensitivity level may be set too high� When your baby makes soft
sounds, the sensitivity has to be higher. However, the noisier is nursery
room is, the lower the sensitivity level can be set. You can change the
sensitivity of your baby monitor on the parent unit's menu�
OPERATING TIME / RANGE
Problem
Solution
Why does my baby
monitor manage a much
smaller distance than
specified in this user
manual?
The specified operating range between the parent unit and baby unit
is up to 400 meters / 1312 feet, and it's only valid outdoors in open
air and in the line of sight� Depending on the surroundings and other
disturbing factors, the operating range may be smaller (see the table in
'Operating range' chapter). Inside your house, the operating range is up
to 50 meters/165 feet, which is also limited by the number and type of
walls and/or ceilings between the parent unit and the baby unit�
VIDEO DISPLAY
Problem
Solution
Why do I get interference
on the parent unit? Why
does the video display on
the parent unit flicker?
Why does the parent unit
make a buzzing sound?
Interference may occur when the parent unit is out of range of the baby
unit� If there are too many walls or ceilings between the parent unit and
the baby unit� Or when other 2�4 GHz wireless devices are switched on
(e.g. microwave, Wi-Fi router).
Put the parent unit in a different place, closer to the baby unit, or switch
off other wireless devices.
Why isn't the image on
the video display clear?
Perhaps the lens of the baby unit is dirty� Clean the lens with a dry cloth�
The video resolution will automatically adjust when the parent unit is
moving too far away from the baby unit� Move the parent unit closer to
the baby unit�
Why do I get black and
white images instead of
colour ones?
The baby monitor has switched to night vision mode because the room
where the baby monitor is placed is dark�
If there is enough light in the room, the light sensor on the baby monitor
may be covered or dirty. Make sure that this sensor is fully exposed to the
light in the room�
