Troubleshooting
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The handheld reader beeps
three times
The handheld reader could
not establish a connection
with a Bluetooth charging cra-
dle
Make sure the charging cradle
is switched on (the wireless
LED on the charging cradle
lights up or flashes) and read
the quick connect code again.
Code recognition successful,
data transfer failed
Make sure that the handheld
reader is connected to the
charging cradle by reading the
quick connect code.
No connection to the Blue-
tooth device
The device does not support
Bluetooth
®
Low Energy (BLE)
connection
Use a compatible device that
supports Bluetooth
®
Low
Energy (BLE)
The handheld reader beeps
and vibrates four times after
reading the control code
Control code recognition suc-
cessful, processing failed
Make sure that you are using
the right control code for the
handheld reader
The wireless LED on the
handheld reader flashes once
per second
The handheld reader is not
connected to a charging cra-
dle or a host (PC, tablet, cell
phone) that supports BLE
Bring the handheld reader into
the Bluetooth detection range
of the charging cradle of a
host. Read the quick connect
code on the charging cradle to
couple and connect the hand-
held reader. Use the device
manager on the host to couple
and connect with the hand-
held reader
The wireless LED flashes
once every ten seconds
The handheld reader is in idle
mode and is not in the
charging cradle
Place the handheld reader in
the charging cradle or press a
button to activate the hand-
held reader
The handheld reader beeps
until any button is pressed
The search function has been
activated
Press any button on the hand-
held reader, see chapter 5.6.
The search function does not
work
The handheld reader is not
connected or the handheld
reader is out of detection
range.
Read the quick connect code
to couple the handheld reader
with the charging cradle, or
bring the handheld reader
within detection range of the
charging cradle.
The wireless LED flashes
quickly 7 times, no data can
be sent
The charging cradle attempts
to establish a connection with
the handheld reader
Make sure that the handheld
reader is turned on and within
the detection range.
No data is transferred in Blue-
tooth mode.
The handheld reader is out-
side the detection range of the
Bluetooth receiver.
Move the handheld closer to
the charger or Bluetooth
modem. If the connection is
not automatically reestab-
lished, scan the
Quick Connect
code on the
front of the charger or the
modem.
Error
Possible cause
Remedy
