2
0
2
2
-1
0
64
Troubleshooting
7
Troubleshooting
If there is a defect, the device must be repaired by Fuchs.
Fault Repair
Note
Do not repair, modify, or manipulate the device.
Error
Possible cause
Remedy
The lighting and/or code are
not visible when the trigger
button is pressed
The battery is empty
Charge the battery or replace
it with a charged battery.
When charging, make sure
that the LEDs on the battery
status indicator flash.
Image sensor failure when the
function indicator on the hand-
held reader flashes red
Contact Customer Service
Lighting is activated
Codes cannot be read
Some code types are not acti-
vated by default
Make sure that the right code
type is activated. You can acti-
vate code types using control
codes ().
The read result is not trans-
ferred.
The handheld reader is not in
the correct operating mode
Activate a suitable operating
mode by programming the
corresponding control code ().
Codes cannot be read
The optical unit on the hand-
held reader is dirty.
Clean the optical unit, see
chapter 6.
The reading distance is too
large or too small.
Move the handheld reader
closer to or farther from the
code until the width of the blue
bars is roughly the same width
as the code, see chapter 5.3.
The code is on a reflective sur-
face.
Enable the option for
enhanced display reading.
Change the reading angle by
holding the handheld reader
at an angle to the surface.
The read result is incorrect
The handheld reader is using
the wrong keyboard layout.
Change the keyboard layout
for the current operating
mode.
The code type is incorrectly
interpreted as a different code
type.
Use the
Test statistics
area
in Vision Configurator to deter-
mine which code type the
code is being read as (see
chapter 4.2.4).
The read result is altered by a
script, code type input, a pre-
fix, or a suffix.
Use the
Parameter area
in
Vision Configurator to check
the settings for
Read result
()
and
Script
().
When the battery status but-
ton on the battery is pressed,
no LEDs on the battery status
indicator light up
The battery may be dis-
charged
Charge the battery or replace
it with a freshly charged bat-
tery. When charging, make
sure that the LEDs of the bat-
tery status indicator flash, see
chapter 5.5.
The battery is faulty
Replace the battery with a
functional one.