Parrot ANAFI USA GOV, User Manual

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A
PPENDIX
2: T
ROUBLESHOOTING GUIDE
This guide addresses all issues
ANAFI USA
users may have encountered while using a
drone from the
ANAFI USA
series.
Important
: If you encounter any issues with your drone, read the troubleshooting
section thoroughly and apply the appropriate procedures relevant to your issue
before you contact Parrot customer support.
T
ROUBLESHOOTING PROCEDURES
ANAFI USA drone hard reset
Hard resetting
ANAFI USA
reverts
ANAFI USA
’s most recent firmware to its original
state. Parrot recommends the drone hard reset as a first intent procedure for several
issues, notably gimbal calibration troubles.
1. Verify that a compatible microSD card is inserted into ANAFI USA.
2. Power
ANAFI USA
on (short press on the battery’s power button).
3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).
4. Press and hold the battery’s power button . After 8 seconds the battery’s LED
lights up in red.
5. R elease the battery’s power button .
ANAFI USA
powers off briefly then
reboots.
6. Verify that the contents of
ANAFI USA
’s microSD card: the hard reset
procedure has generated a .TXT document named “wifi_security_key” at the
root of the microSD card. This document confirms the hard reset procedure is
complete and successful.
ANAFI USA ’s smart battery hard reset
Hard resetting
ANAFI USA
’s battery can correct battery issues. Parrot recommends a
battery hard reset whenever the battery’s behavior is unexpected.
1. Plug your smart battery to a power source.
2. Regardless of the battery’s behavior, press and hold its power button for 15
seconds.
3. Release the power button. T he battery’s LED s run successively in green and
red, then flash alternatively in green.
4. The battery’s hard reset is complete.