Parkeon Strada Transfert Evolution 2 Operation Manual Download Page 50

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12 - Troubleshooting

Strada Transfert Evolution2 - Operation manual

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12.

Troubleshooting

Always

switch off the machine with the On/Off switch on the main board.

Symptom

Problem

Solution

Electrical
failure.

The parking terminal
will not operate if
the battery voltage
is low.

Refer to the Tickets
section for the
procedure for
obtaining voltage
measurements.

Change the battery if the voltage < 10
volts.



Large number of ticket transactions
in a very short time.



Solar panel covered, damaged or
disconnected. Check if the solar
panel is clean, particularly in
autumn and in early spring. Dust,
leaves and other objects can cover
the panel.



Faulty battery which does not retain
a sufficient charge.

Contact the technical department to
determine the reason for insufficient
charging.

Ticket jam.

The printer motor is
working but does not
issue tickets.
The starting edge of
the ticket is jammed
in the printer or
bowl.



Open the housing door and inspect.
The jam is generally visible.



Pull the paper up to remove it from
the printer.



Reload and check if the printer is
operating correctly as stated in the
"Replenishing supplies - Ticket roll"
section.

Summary of Contents for Strada Transfert Evolution 2

Page 1: ...Ref 504011484_3 Strada Transfert Evolution2 Operation manual ...

Page 2: ...prior written permission of Parkeon Parkeon reserves the right to change data drawings and descriptions without prior notice Certain characteristics may vary according to customer requirements and do not represent a commitment by Parkeon Parkeon Ltd 10 Willis Way Fleets Industrial Estate Poole Dorset BH15 3SS Phone 44 0 1202 339 494 Fax 44 0 1202 667 293 Parkeon Inc 40 Twosome Drive Unit 7 Moorest...

Page 3: ...tion with a transfer canister 19 6 4 Collection with a collection trolley 26 7 Opening closing the housing door 33 7 1 Opening closing with the mechanical lock 33 7 2 Opening closing with an e lock 34 8 Replenishing supplies 36 8 1 Ticket roll 36 8 2 Battery 38 9 Programming interface 40 9 1 Display module keypad description 40 9 2 Using the Maintenance menu with the door closed 41 9 3 Basic progr...

Page 4: ...y appropriately trained personnel Only correctly trained persons may work on the mains power supply Wear personal protective equipment appropriate for the type of work required Use appropriate tools that are in good condition for the purpose for which they are designed Mark out the anchoring system in the street while the concrete is setting in order to inform others of the risk of obstruction The...

Page 5: ...some repairs as instructed in this guide Make sure that the electrical parts are installed in accordance with national standards Keep the mains power supply disconnected throughout these operations Protect all electrical wires from the rain Never undertake repairs on equipment connected to the mains or the telephone network during thunderstorms While repairing a circuit breaker installed on a mach...

Page 6: ...buffer batteries or cells Use appropriate disposal procedures as recommended by the competent health and safety authorities Comply with the applicable local regulations while disposing of these items IMPORTANT Parkeon shall not be liable in the event of any changes or incorrect use of the Pay Display machine other than as described in this document Environment The product complies with the followi...

Page 7: ...on2 Operation manual 7 50 2 About this document This manual is intended for operating personnel It describes the procedure and provides advice for the correct and efficient performance of routine operations collections replenishment of supplies etc ...

Page 8: ...tion manual 8 50 3 Product description This machine issues the motorist with a ticket depending on the selected payment method It is functional has efficient systems and is highly secure Overview D9028 Access door Collection door Housing Top Zone indicator ...

Page 9: ...ch OK and Cancel buttons or extended keyboard The coinbox contains all the coins since the last collection Its capacity is 5 8 litres It offers high protection in terms of security The collecting agent unlocks a drawer and slides it out to make the coins drop into a 5 8 litre transfer canister Its capacity which varies depending on the size of the coins is equivalent to about 2000 two euro coins T...

Page 10: ...fert Evolution2 Operation manual 10 50 3 1 Dimensions and weight Complete parking terminals weigh approximately 90 kg Terminals with all the optional features weigh 130 kg D8798 A Zone indicator height There are two models 90 or 180 mm ...

Page 11: ...nfiguration differs depending on terminal customisation Lower door lock Alphanumeric or bank card keypad optional Upper door locks D9010 Maintenance door Access door Housing Coin return bowl Ticket bowl Upper door Coin inlet Validate button green Cancel button red Function keypad or extended keyboard Display module Zone indicator Card inlet optional Top ...

Page 12: ...le front with Pay By Plate extended keyboard Example front with Pay By Space extended keyboard Inside view D9025 Batteries Coin selector Printer Escrow Card reader option Coin return bowl Ticket bowl Coin inlet Card inlet optional Main board On Off switch Main board Ticket stock Display module Centralisation optional Alphanumeric or bank card keypad optional ...

Page 13: ...3 Product description Strada Transfert Evolution2 Operation manual 13 50 View of the coinbox with the lower door open Drawer Maintenance door D6422 Unjamming handle Lower door lock Drawer key D3949 ...

Page 14: ...t the desired parking time insert the corresponding number of coins or use the buttons and or keypad The calculated parking time is displayed on the screen when the coins are accepted any rejected coins fall directly into the coin bowl The user then presses the green Validate button Printing starts and a parking ticket is issued The red Cancel button is used to stop the transaction before it is va...

Page 15: ...icable A token ticket can be obtained with the help of a test token A test token is a dummy coin that is used to make sure that transaction operations are performed correctly in particular by checking the coin chute and the printer When the operation is completed correctly the minimum and maximum payment amounts are displayed on the screen and the terminal gives back the test token and prints a te...

Page 16: ...alised It may for example indicate the following time and date of printing information about collections The amount of the latest collections regardless of the method of payment coins cards or cheques The date and time of the latest collections and their reference number information about parking counters The total amount of all the various methods of payment The total number of tickets sold The t...

Page 17: ...ible If payment with coins is the only payment method the malfunctioning LEDs are red Security Parkeon terminals are designed to offer strong protection from fraud Special attention must be paid to the various potential risks of fraud and theft Some basic precautions need to be taken Always store the keys to doors and drawers in a secure location Before making a collection with the transfer canist...

Page 18: ...n the lower door Insert the key in the lock With the end of the key push the first cover to the left 1 then the second one to the right 2 When the lock is accessible insert the key and unlock the door 3 View of the coinbox with the lower door open Maintenance door Supports D3949 D8800 1 2 3 Guard covers ...

Page 19: ... prepare the canister for a collection When the once only system is reset the setting dot is white The key insertion stop keeps the drawer collection key in position on the slide of the transfer canister Description of the transfer canister Once only system setting dot Cassette Drawer collection key Locking lever Transfer canister slide D5720 Resetting mechanism of the once only system must be loc...

Page 20: ... the high security of the canister system Users are advised against employing this method To move the key insertion stop Press the locking lever and the once only system resetting mechanism 1 at the same time Move the slide off the transfer canister 2 Push the key insertion stop Remove the collection key Push the slide back onto the canister to put it back in place D5713 Locking lever Once only sy...

Page 21: ... canister slide forward to close the canister 2 Preparation of the transfer canister slide unlocked Press the resetting mechanism of the once only system 3 The white setting dot of the once only system will appear 4 Lock the canister with a padlock and or a seal 5 making sure that the resetting dot of the once only system can be seen Prepared canister with key inserted and once only system reset D...

Page 22: ... transfer canister has been prepared refer to section Preparing the transfer canister on the previous page Inserting the transfer canister and unlocking the drawer Set the transfer canister on the two brackets Insert the collection key in the lock 1 of the drawer and turn the key clockwise to unlock the drawer 2 D5722 D5721 Collection key 1 2 D3949 D5726 Supports ...

Page 23: ...ter Closing the coinbox Put the unjamming handle back in place Keep the locking lever pressed in 1 and push the slide forward 2 to close the coinbox drawer IMPORTANT Lock the coinbox drawer by turning the collection key anticlockwise 3 Remember to remove the collection key from the drawer lock 4 Closing the drawer Locking the drawer The once only opening system is set It will make it impossible to...

Page 24: ...e transfer canister makes it possible to store the collection ticket with the transfer canister used to collect the cash from the parking terminal Removing the transfer canister and closing the lower door of the terminal Holding the canister by its handle lift it off the two coinbox brackets Close the lower door and lock it by giving the key a quarter turn in the anticlockwise direction Take the c...

Page 25: ...tem will disappear Press the locking lever and slide the slide to open the canister The canister is designed to be emptied of its contents easily Press the locking lever and push the transfer canister slide forward to close the canister 2 Press the resetting mechanism of the once only system The white setting dot of the once only system will appear Lock the canister with a padlock and or a seal ma...

Page 26: ...on of the collection trolley The collection trolley is made up of a collection head with a slide and a trolley The collection head and slide are used to empty the coins from the terminal coinbox drawer into the trolley The collection trolley can be made secure at three points with padlocks and a non return system stops the coins moving up the pipe Collection head Collection trolley Removing the co...

Page 27: ...lley may be used to collect the coins from several terminals with different drawer lock combinations IMPORTANT That will significantly reduce the security offered Users are advised against employing this method To move the key insertion stop you must remove the slide stop The slide stop is located under the slide near the place where the pipe is fixed To take off the slide stop remove the two M3 n...

Page 28: ...n manual 28 50 Remove the slide from the collection head Push the key insertion stop Remove the collection key Push the slide onto the collection head to put it back in place and put the slide stop back with the two screws and nuts D5716 Key insertion stop ...

Page 29: ...ash make sure that the collection trolley is empty and that the padlocks are in place Inserting the collection head and unlocking the drawer Set the collection head on the two brackets Insert the collection key in the drawer lock 1 and turn the key clockwise to unlock the drawer 2 D3949 D5718 Supports D5718 Collection key D5719 1 2 ...

Page 30: ...to make all the coins drop into the trolley Closing the coinbox Put the unjamming handle back in place Keep the locking lever pressed in 1 and push the slide forward 2 to close the coinbox drawer IMPORTANT Lock the coinbox drawer by turning the collection key anticlockwise 3 Remember to remove the collection key from the drawer lock 4 Closing the drawer Locking the drawer D5715 Locking lever 1 2 D...

Page 31: ...arking slip It provides the following information date and time of the collection terminal number ID collection number Col no collected amount Amount optional distribution of coins collected by type of coin optional Removing the collection trolley Holding the trolley collection head by its handle lift it off the two coinbox brackets Close the lower door and lock it by giving the key a quarter turn...

Page 32: ...in a secure area e g a sorting centre To empty and prepare a collection trolley Remove the padlock or padlocks Take the trolley handle pipe and slide off the trolley Pour the coins out of the trolley Put back the trolley handle pipe and collection head and put back the padlock or padlocks The collection trolley is now ready for use in a new collection round D5731 Collection head Pipe Trolley handl...

Page 33: ...by guard covers in order to reduce the risk of vandalism Insert the key in the lock With the end of the key push the first cover to the left 1 then the second one to the right 2 When the lock is accessible insert the key and unlock the door 3 Open the maintenance door Closing Close the door and lock it with the mechanical key Remove the mechanical key from the lock D8755 Guard cover 1 2 3 Detail A...

Page 34: ...r When the keyholes are clear 3 insert the square key 4 Insert the maintenance card in the card inlet 5 Enter the identification number and validate 6 refer to section 9 2 Using the Maintenance menu with the door closed Once the code has been recognised the Maintenance menu is displayed To release the electronic lock bolt validate LOCK UNLOCK in the Maintenance menu Take the maintenance card out o...

Page 35: ...uard cover to the side Once the hole locks are cleared 3 insert the square key and the mechanical key 4 Unlock the bolt lock with the mechanical key 5 turn anticlockwise over approximately a quarter turn and open the door with the square key Closing Go to menu LOCK UNLOCK programming function 116 in the maintenance menu and validate The terminal will display a door closing standby message Close an...

Page 36: ...n it Put the new roll and paper reel core into the terminal Check if the roll is turning freely in the rack support Insert the end of the paper in the printer guide Carefully feed the paper home into the printer Press T on the keypad refer to Programming interface for the use of the keypad ROLL CHANGED YES TICK NO RETURN If the newly installed ticket roll is full press V or the green Validate butt...

Page 37: ...8 Replenishing supplies Strada Transfert Evolution2 Operation manual 37 50 Checking if the ticket roll is flat Ticket reserve D8794 D2629 ...

Page 38: ...he battery charge level Replace the battery if the charge voltage is less than 11 5 volts green LED if the voltage is 11 5 Volts and red LED if the voltage is 11 3 Volts Replacing a spent battery Switch off the power to the terminal Disconnect the used battery Put in a new charged battery Switch on the power to the terminal Print a test ticket D8047 ...

Page 39: ...ld be changed after every two years Make sure that the cable paths are as instructed Position of the battery WORKSHOP CHARGING To charge a battery use a charger recommended by Parkeon with a constant output voltage located between 13 5 and 14 4 Volts charger available from the Consumable supplies price list An unsuitable battery charger could overheat the electrolyte and make the battery explode C...

Page 40: ...functions accessible will be a smaller version of the Maintenance menu In both cases the Maintenance menu is displayed 9 1 Display module keypad description The keypad is accessible with the door open by turning the display module Moving up a level in the menu structure Accesses the maintenance software Validating the required choice Printing a test ticket and displaying the character table for fu...

Page 41: ...the machine has an alphanumeric keypad or an extended keyboard all the functions are available with the door closed or open after a maintenance card is inserted If the machine only has a standard function keypad it must have a configuration of at least three buttons in addition to the Cancel button and the OK button for navigation in the menu If that is not so the Maintenance menu must be accessed...

Page 42: ...C the terminal will ask CONFIRM YES 1 NO 2 or CANCEL YES 1 NO 2 IMPORTANT Do not try to use other maintenance function numbers without the consent of the technical department Function 1 Setting the date and time Enter the current date say 9 57 a m on Friday September 22 2000 The day of the month will flash enter 22 followed by The month will flash enter 09 followed by The year will flash enter 00 ...

Page 43: ...references that allow the adjustment of the ticket counter When the paper reaches the double black dot the counter is automatically set to 499 tickets remaining When the paper reaches the triple black dot the counter is automatically set to 199 tickets remaining LOW TICKET COUNT 0000 The setting method thus depends on the desired alert limit If you want the alert to be raised when fewer than 499 t...

Page 44: ...or monthly accounting statement Enter the date of the month or the day of the week Monday being 1 The other basic functions are as follows Function 95 Power supply voltage printing see section on tickets Function 96 Determining the cause of the red failure LED and cancelling it see section on warnings and failures Function 97 Determining the cause of the green warning LED and cancelling it see sec...

Page 45: ...the cursor on the Errors function in the menu that is displayed by pressing the OK button as many times as required Press Cancel to select the function The terminal will display a list with 20 most recent fault and failure codes An alternative solution is to open the maintenance door and select programming function number 97 with the keyboard Code Warning message Problem Solution 4003 ON LOAD BATT...

Page 46: ...he function The terminal will display a list with 20 most recent fault and failure codes An alternative solution is to open the maintenance door and select programming function number 96 with the keyboard Code Failure message Problem Solution 4000 ON LOAD BATTERY MEASUREMENT The buffer battery voltage is too low when idle Change the battery 4001 NO LOAD BATTERY MEASUREMENT The buffer battery volta...

Page 47: ...jammed or failed Check printer operation 7000 DOOR OPEN TICKET FORBIDDEN The housing door is open Check if the housing door is closed correctly 7001 COIN JAM DETECTED Coin or object jammed in the selector If no return open the housing door to clear the coin tube Data cannot be transferred when failures 4000 4001 or 4002 occur ...

Page 48: ... that have been in contact with chemicals through an appropriate disposal circuit 11 2 Cleaning the outside The outside surface coating is designed to allow the removal of graffiti and stickers Clean the outside surfaces with a soap solution Clean with water and dry after cleaning If a soap solution is not effective enough use a solvent that is appropriate for the material of the surface to clean ...

Page 49: ...assemblies Switch the terminal off before cleaning the inside of the housing Use a dry cloth If needed dust the various components with a dry cloth or a special soft brush then vacuum the loosened dust with a vacuum cleaner set to the low power position For preventive maintenance of devices card reader selector printer etc please refer to the specific sections ...

Page 50: ...panel covered damaged or disconnected Check if the solar panel is clean particularly in autumn and in early spring Dust leaves and other objects can cover the panel Faulty battery which does not retain a sufficient charge Contact the technical department to determine the reason for insufficient charging Ticket jam The printer motor is working but does not issue tickets The starting edge of the tic...

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