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11. Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered
during the printing process. If the problems persist, please contact Pantum Aftersales Service
Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
11.1. Avoiding jams
11.1.1. Correct loading of paper
• Make sure that the paper lies flat in the tray.
Correct loading of paper
Incorrect loading of paper
• Do not load or remove a tray while the printer is printing.
• Do not load too much paper. Make sure that the stack height is below the maximum paper fill
indicator.
• Do not slide paper into the tray. Load paper as shown in the figure.
• Make sure that the paper guides are positioned correctly and are not pressing tightly against
the paper or envelopes.
• After loading the paper, push the tray into the printer.
Summary of Contents for CP1100 Series
Page 15: ...3 Pantum Warranty Note The Pantum Warranty may not be attached in some regions...
Page 104: ...89 5 Insert a new toner cartridge 6 Insert the toner cartridge tray and then close the cover...
Page 106: ...91 10 2 3 Replace the tray 1 Remove the used tray 2 Unpack the new tray 3 Insert a new tray...
Page 114: ...99 Below the fuser area Duplex unit 3 Close the cover...
Page 124: ...1...
