Pantum CM9106 Series, User Manual

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certificate for contact details.
Common Troubleshooting
Common Trouble
Trouble Type Fault phenomenon Cause Solution
Problems in
printing
Poor print quality See Image Defects. See Image Defects.
Problems in
copying
Failed to copy The scanner is damaged.
Please contact Pantum
Customer Service.
Copy Image
Abnormal
• The scanner is dirty or
defective.
• The toner cartridge is dirty
or damaged.
• Clean the scanner.
• It is suggested to replace
the original toner cartridge.
Problems with
the Printer
The printer does not
work
• Power cord of the device is
not properly connected.
• The cable between the
computer and the printer is
not connected properly.
• Error in specifying the print
port.
• The printer is offline and
User Guide of Printer is
checked.
• The printer has not
recovered from an internal
error, such as a paper jam,
paper empty, etc.
• Driver program of printer is
not installed correctly.
• The LCD screen prompts
error messages.
• Ensure proper connection
of the power cord.
• Please disconnect the
printer cable and then
connect it again.
• Please check printer
settings of the Windows to
make sure the printing job
could be sent to the correct
port. If the computer is
equipped with several ports,
please be sure to connect
the printer to the correct
port.
• Please make sure the
printer is online without any
abnormality.
• Please remove errors to
make the printer return to
normal.
• Please uninstall and then
reinstall the printer driver.
Online printing does
not work
• The cable between the
computer and the printer is
not connected properly.
• Driver program of printer is
not installed correctly.
• Please disconnect the
printer cable and then
connect it again.
• Please uninstall and then