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1.
Search the SynapSense Knowledge Base at
(click
Support
Login
at the top of the page).
a. Login using your email and password.
b. Search the knowledgebase for the symptom.
If the knowledgebase solution does not
resolve the issue, enter a Support Case.
2.
Describe the following information:
a. Symptoms or how to reproduce the problem.
b. Damage to the product, such as dropping or
exposure to condensing humidity.
c. Attempted measures to resolve the problem.
d. How long has it been in service? Include all
information regarding the device history:
“Dead” on arrival? Failed upon initial
installation? Failed after initial install, but
nothing changed with the unit. Failed upon
some subsequent action (moved, redeployed,
SMOTA, etc.).
e. Part number (underside of most nodes).
f. Serial number (underside of most nodes),
typically beginning with PR or AM.
g. MAC ID (on the exposed barcode label).
h.
Quantity.
What Happens Next?
A Customer Support Engineer will contact you within one business day. The Engineer
may ask additional questions or have you perform activities to attempt to resolve the
issue. If the Engineer is unable to resolve the problem, you will be asked to return the
product. A replacement product will be shipped to you at no charge.
Include the Support Case Number (RMA number) on the mailing/shipping label when
returning the product. Products received without a valid RMA number are returned to
the sender. Send returns to:
SynapSense Corporation
Customer Support RMA – RMA # ______________
340 Palladio Parkway, Suite 530
Folsom, CA 95630
PRESSURE NODE INSTALLATION MANUAL
