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Symptom
Cause/solution
Reference pages
The alarm occurrence
indication button, the [AUX]
buttons and the SD recording
status indicator on the “Live”
page do not display the
current status in real time.
•
Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.
3
•
Is “Real time” selected for “Alarm status update
mode”?
49
No image is displayed on the
“Live” page.
•
Press the [F5] key on the keyboard of the PC or click
the [Live] button.
10
Shortcut icon of the camera is
not displayed on “My Network
Places” of the PC.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
164
Cannot download the log list.
•
Download of files using Internet Explorer may be
disabled.
Click “Internet Options...” on the [Tools] menu of
Internet Explorer, and [Security] tab. Then, click the
[Custom Level...] button to open the “Security
Setting” window. Under “Downloads”, select
“Enable” for “Automatic prompting for file
downloads” (except Internet Explorer 9.0). Click the
[OK] button. The warning window will be displayed.
Click the [Yes] button.
-
Images are not displayed or
not refreshed smoothly.
•
Delete temporary internet files as follows.
1.
Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2.
Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.
-
•
The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.
-
No indicator lights.
•
Is “Off” selected for “Indicator” on the “Basic” page?
Select “On” for “Indicator”.
49
H.264 (or MPEG-4) images
are not displayed.
•
When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 (or MPEG-4) images may not be
displayed.
In this case, delete “Network Camera View 3” from
the PC and then install “Network Camera View 4S”.
3
216
Operating Instructions
21 Troubleshooting