Panasonic WV-SW390 Series Operating Instructions Manual Download Page 217 | Manualshive

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background image

Symptom

Cause/solution

Reference pages

When displaying H.264 (or
MPEG-4) images on two or
more web browser windows,
images from two or more
cameras are displayed in
sequence on a single browser
window.

•

This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP
is installed on the PC in use.

1.

Right-click on the desktop and select
“Properties” from the displayed pop-up menu.

2.

Select “Settings” from “Display Properties”, and
then click the [Advanced] button.

3.

Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.

-

Operating Instructions

217

21 Troubleshooting

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Summary of Contents for WV-SW390 Series

Page 1: ...rs the models WV SW390 Series WV SW396 WV SW395 WV SW396E WV SW395E and WV SC380 Series WV SC386 WV SC385 WV SC384 WV SC386E WV SC385E WV SC384E Before attempting to connect or operate this product please read these instructions carefully and save this manual for future use The model number is abbreviated in some descriptions in this manual ...

Page 2: ... with this notation are available when using the model WV SW396 SW395 The functions with this notation are available when using the model WV SW395 SC386 The functions with this notation are available when using the model WV SC386 SC385 The functions with this notation are available when using the model WV SC385 SC384 The functions with this notation are available when using the model WV SC384 Trad...

Page 3: ...e is On Follow the instructions on page 218 when the message is displayed on the information bar of the browser When the Live page is displayed for the first time the install wizard of the ActiveX control required to display images from the camera will be displayed Follow the instructions of the wizard When the install wizard is displayed again even after completing the installation of the ActiveX...

Page 4: ...e 38 7 2 Download the images When H 264 is selected for Recording format of the SD memory card 40 8 About the network security 42 8 1 Equipped security functions 42 9 Display the setup menu from a PC 43 9 1 How to display the setup menu 43 9 2 How to operate the setup menu 45 9 3 About the setup menu window 47 10 Configure the basic settings of the camera Basic 49 10 1 Configure the basic settings...

Page 5: ...i screen settings Multi screen 127 13 Configure the alarm settings Alarm 129 13 1 Configure the settings relating to the alarm action Alarm 129 13 2 Configure the settings relating to the camera action on alarm occurrence Alarm 130 13 2 1 Configure the settings relating to Preset per sender Preset per sender setup menu WV SW396 WV SC386 132 13 3 Configure the settings relating to the alarm image A...

Page 6: ...wnetcam com service 187 17 4 3 Procedure to register information for the Viewnetcam com service 188 17 4 4 Checking the information registered for the Viewnetcam com service 189 17 4 5 When using Dynamic DNS Update 189 17 4 6 When using Dynamic DNS Update DHCP 190 17 5 Configure the settings relating to SNMP SNMP 190 17 6 Configure the settings relating to the FTP periodic image transmission FTP i...

Page 7: ...v6 address http 2001 db8 10 Example of IPv4 access Example of IPv6 access IMPORTANT When the HTTP port number is changed from 80 enter http IP address of the camera colon port number in the address box of the browser Example http 192 168 0 11 8080 When the PC is in a local network configure the proxy server setting of the web browser under Internet Options under Tools of the menu bar to bypass the...

Page 8: ...idth control bit rate and Max bit rate per client the maximum concurrent access number may be 14 or less users When 14 users are concurrently accessing the access limit message will be displayed for users who subsequently attempt to access When Multicast is selected for Transmission type of H 264 or MPEG 4 only the first user who accessed to monitor H 264 or MPEG 4 images will be included in the m...

Page 9: ...transmission SW395 SC385 max 10 fps 1280x960 1280x720 800x600 max 15 fps Other image capture sizes SW396 SC386 SC384 max 5 fps When Off is selected for H 264 transmission or MPEG 4 transmission max 30 fps Operating Instructions 9 1 Monitor images on a PC ...

Page 10: ...eras on the setup menu page 17 Compression buttons H 264 MPEG 4 button The letters H 264 or MPEG 4 on the button will turn green and an H 264 or MPEG 4 image will be displayed When On is selected for H 264 transmission or MPEG 4 transmission of H 264 1 H 264 2 or MPEG 4 1 MPEG 4 2 the H 264 or MPEG 4 button will be displayed page 80 page 86 JPEG button The letters JPEG on the button will turn gree...

Page 11: ...hen 1280x960 or 1280x720 is selected for the image capture size it may become smaller than the actual size depending on the window size of the web browser Image quality buttons These buttons will be displayed only when a JPEG image is displayed 1 button Images in the main area will be displayed in accordance with the setting for Quality1 of Image quality setting page 76 2 button Images in the main...

Page 12: ...s objects in the shooting area Note The auto track function works only when the size of the object is larger than 1 300 of the main area and also the contrast ratio between the object and the background is more than 5 The auto track function of this camera is the simplified function that tracks a moving object in the shooting area It may be impossible to track a moving object in the following case...

Page 13: ... on the Live page Preset map shot Eight thumbnail images of the preset position 1 8 page 108 will be displayed orderly on a newly displayed window When a thumbnail image is clicked the camera moves to the respective position and live images will be displayed on the Live page Note Do not operate the browser until all the thumbnail images are displayed and the camera returns to the original position...

Page 14: ...ion button 4 This button will be displayed and will blink when an alarm has occurred When this button is clicked the alarm output terminal will be reset and this button will disappear page 29 Full screen button Images will be displayed on a full screen To return to the Live page press the Esc key The aspect ratio of displayed images will be adjusted in accordance with the monitor Snap shot button ...

Page 15: ...setup menu page 54 Main area 4 Images from the camera will be displayed in this area The current time and date will be displayed according to the settings configured for Time display format and Date time display format page 50 In addition when being adjusted the status of brightness page 51 panning tilting degree and the zoom ratio display page 92 camera position page 92 and the preset ID page 110...

Page 16: ...1 Administrator 2 SW396 SW395 SC386 SC385 3 SC384 4 Only operable by users whose access level is 1 Administrator or 2 Camera control when On is selected for User auth page 150 5 Operable by users who belong to the access level selected for Permission level of audio trans recep on the Audio tab of the Image Audio page Refer to page 124 for further information about the Permission level of audio tra...

Page 17: ...panasonic net pss security support info html for further information about the supported software Only JPEG images with frame by frame playback can be displayed on a multi screen Audio will not be heard When the power is turned off or the LAN cable is disconnected while displaying images displaying images on a multi screen from the Live page will become unavailable When displaying the image on a m...

Page 18: ...When the authentication window is displayed enter the user name and password The default user name and password are as follows User name admin Password 12345 To enhance the security change the password for the user admin page 150 If the cellular phone in use is not compatible with UTF 8 encode it is impossible to display the screen correctly Note It is necessary to configure the network settings o...

Page 19: ...utline of functions A Pan tilt 2 Controls the camera direction The camera will pan or tilt to each direction by pressing the corresponding dial key B Zooming control 2 It is possible to perform zooming operations of the camera by pressing or C Refresh Refreshes the camera images by pressing the dial key 5 Operating Instructions 19 2 Monitor images on a cellular phone mobile terminal ...

Page 20: ...ted preset position to display images by pressing the dial key corresponding to the desired channel The dial key numbers are not displayed for Preset No 5 or greater Only preset IDs will be displayed for them page 108 H AUX control 2 Controls the AUX terminal These buttons will be displayed only when AUX output is selected for Terminal 3 on the setup menu page 129 Note When the HTTP port number is...

Page 21: ...e terminal and monitor images MJPEG only from the camera on the screen of the mobile terminal Images are automatically refreshed to display the latest image Operations such as pan tilt zoom can also be performed The compatible mobile terminals are shown as follows As of August 2011 iPad iPhone iPod touch iOS 4 2 1 or later IMPORTANT When the authentication window is displayed enter the user name a...

Page 22: ... mobile terminal Images from the camera will be displayed B A Pan Tilt Press the button to display the buttons used to operate pan tilt on the screen The pan tilt can be adjusted in each direction with the and buttons 22 Operating Instructions 2 Monitor images on a cellular phone mobile terminal ...

Page 23: ...ith the and buttons C Focus display Press the button to display the buttons used to operate the focus on the screen The camera s focus can be operated with the and buttons Operating Instructions 23 2 Monitor images on a cellular phone mobile terminal ...

Page 24: ...default and 1280x960 Image in the aspect ratio of 4 3 VGA SW396 SW395 SC386 SC385 Changes the image capture size between 320x240 640x480 default and 1280x960 Image in the aspect ratio of 4 3 800x600 SW396 SW395 SC386 SC385 Changes the image capture size between 320x240 800x600 default and 1280x960 Image in the aspect ratio of 16 9 Changes the image capture size between 320x180 640x360 default and ...

Page 25: ...has been changed E Preset Press the button to display the buttons used to select the preset position on the screen Camera images are displayed of the registered preset camera directions according to the preset numbers selected from the buttons Operating Instructions 25 2 Monitor images on a cellular phone mobile terminal ...

Page 26: ...When the authentication window is displayed enter the user name of an administrator or user and password Depending on the mobile terminal in use password entry may be required each time the screen is switched It is impossible to transmit receive audio using a mobile terminal Depending on the mobile terminal in use larger size images may not be displayed In this case selecting Low for Image quality...

Page 27: ...video data are recorded Images recorded on the SD memory card can be copied onto the PC page 61 1 Display the Live page page 7 2 Click the SD button The SD recording window will open 3 Click the Start button to start recording images on the SD memory card The SD recording status indicator will light red page 10 while images are being recorded on the SD memory card The save interval frame rate can ...

Page 28: ...e destination directory to which data are to be saved is a fixed directory on Drive B Refer to the Directory structure of drive B page 220 When the Start button is clicked immediately after the Stop button is clicked saving of images may not start In this case click the Start button again 28 Operating Instructions 3 Record images on the SD memory card manually ...

Page 29: ...currence indication button will be refreshed in 30 second intervals For this reason it may take a maximum of 30 seconds until the alarm occurrence indication button is displayed on the Live page at an alarm occurrence Notify of alarm occurrences to the device connected to the alarm connector It is possible to output signals from the alarm connector on the rear of the camera and sound the buzzer wh...

Page 30: ...d file The settings for alarm mail can be configured in the Mail notification section on the Notification tab of the Alarm page page 141 and the Mail tab of the Server page page 155 Notify of alarm occurrences to the designated IP addresses Panasonic alarm protocol notification This function is available only when a Panasonic device such as the network disk recorder is connected to the system When...

Page 31: ...e set number of images to be transmitted Alarm images failed to be transmitted to the FTP server at an alarm occurrence will not be saved on the SD memory card However images that failed to transmit to the FTP server using the FTP periodic image transmission function will be saved 5 2 Transmit images at a designated interval or period FTP periodic image transmission Images can be transmitted at a ...

Page 32: ...ge 54 To use the SD memory recording function featured in Panasonic network disk recorder select Off for FTP periodic image transmission page 192 and FTP error for Save trigger page 56 IMPORTANT We make no guarantee for any damages of files on the SD memory card incurred by malfunction or error occurrence in files saved in the SD memory card regardless of what the cause may be Note When browsing i...

Page 33: ... filed when images have been recorded manually or during the period of the schedule on the SD memory card will be displayed FTP trans error log Logs filed when the FTP periodic image transmission function has failed will be displayed Each log list can be displayed only when On is selected for Save logs on the Log tab of the Basic page page 69 respectively 1 Display the Live page page 7 Operating I...

Page 34: ...he FTP trans error log list will not be displayed When H 264 is selected for Recording format of the SD memory card the FTP trans error log list will not be displayed 3 Click the desired log type listed below Log to display the log list The log list of the selected log type will be displayed Note When any images are saved on the SD memory card the image can be displayed by clicking Time and Date w...

Page 35: ...on is released the increment of the log number will stop and the log number displayed at the moment when the mouse button is released will be the top of the currently displayed page Last button Click this button to display the log listed at the bottom Time date Time and date when each log has been filed will be displayed Note When Off is selected for Time display format page 49 time and date of al...

Page 36: ...When the total size of the JPEG files is 1 GB it may require about 1 hour Formatting the SD memory card can shorten the time to delete all the data page 59 In the process of the deletion only logs will be saved and it is impossible to save images newly Do not turn off the power of the camera until the deletion is complete When the power of the camera is turned off in the process of the deletion so...

Page 37: ...he SD memory card it may take time to display images on the Playback page Even when the size of the images saved on the SD memory card is QVGA 800x600 1 or 1280x960 the images will be played back in VGA size on the playback page When 16 9 is selected for the Aspect ratio images will be displayed in an image capture size of 640x360 even 320x180 or 1280x720 is selected Therefore images may look coar...

Page 38: ...mage will be displayed PREV IMAGE button The previous frame will be displayed and paused when this button is clicked during playback Each time this button is clicked during pausing the frame previous to the currently displayed frame will be displayed Note When the mouse button is held down while the mouse pointer is on this button the image number will be decreased When the mouse button is release...

Page 39: ...and then click the OK button All All images saved at the selected time and date will be downloaded Current image Only the currently displayed image will be downloaded Download range Images in the designated range of number of images will be downloaded Note When the Cancel button is clicked in the process of the download the download will be canceled In this case images already downloaded before cl...

Page 40: ...data recorded on the SD memory card download the desired data and save the data on the PC It is impossible to play back video data on the Playback page For this reason follow the procedure below 1 Click the time date on the log list window page 33 The message window will be displayed to ask if it is OK to start download 40 Operating Instructions 7 Playback of images on the SD memory card ...

Page 41: ... Cancel button is clicked after the download is started it may take time to cancel the download Video data are saved in the files of approx 2 MB When the file size of video data is more than 2 MB two or more files will be downloaded It is possible to play back video data saved on the PC using such applications as QuickTime Player or Windows Media Player 1 However we are not liable for performance ...

Page 42: ... access to cameras using the HTTPS function page 168 IMPORTANT Design and enhance security countermeasures to prevent leakage of information such as image data authentication information user name and password alarm mail information FTP server information DDNS server information etc Perform the countermeasure such as access restriction using the user authentication or access encryption using the H...

Page 43: ...configure the access level 9 1 How to display the setup menu 1 Display the Live page page 7 2 Click the Setup button on the Live page The window with the user name and password entry fields will be displayed 3 Click the OK button after entering the user name and the password The default user name and password are as follows User name admin Password 12345 Operating Instructions 43 9 Display the set...

Page 44: ... The setup menu will be displayed Refer to page 47 for further information about this menu 44 Operating Instructions 9 Display the setup menu from a PC ...

Page 45: ...window click the desired tab to display and configure the setting items relating to the name of the tab 2 Complete each setting item displayed in the frame on the right of the window 3 After completing each setting item click the Set button to apply them IMPORTANT When there are two or more Set and Execute buttons on the page click the respective button to the edited setting item Example A C D B O...

Page 46: ...ield A The edited settings in field A will not be applied unless the Set button B below field A is clicked In the same manner as above click the Set button D below field C when completing the setting items in field C 46 Operating Instructions 9 Display the setup menu from a PC ...

Page 47: ...5 Multi screen button Displays the Multi screen page The cameras from which images are to be displayed on a multi screen can be registered on the Multi screen page page 127 Alarm button Displays the Alarm page The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence the alarm occurrence notification and the VMD area settings can be configured on the A...

Page 48: ...and the FTP File Transfer Protocol periodic transmission can be configured on the Network page page 160 Schedule button Displays the Schedule page On the Schedule page it is possible to designate time zones to allow to receive alarm input or to allow to activate the VMD detection function page 196 Maintenance button Displays the Maintenance page System log check firmware upgrade status check and i...

Page 49: ...ab on the Basic page page 43 page 45 The settings such as the camera title time and date etc can be configured on this page Camera title Enter the title of the camera Click the Set button after entering the title of the camera The entered title will be displayed in the Camera title field Available number of characters 0 20 characters Unavailable characters Default Varies as follows depending on th...

Page 50: ... DD 2010 04 01 13 10 00 Mmm DD YYYY Apr 01 2010 13 10 00 Default DD MM YYYY E model Mmm DD YYYY P model Summer time daylight saving Select In Out or Auto to determine whether or not to apply daylight saving time Configure this setting if the summer time daylight saving time is applied in the location where the camera is in use In Applies summer time An asterisk will be displayed on the left side o...

Page 51: ...Lower right The above information will be displayed at the lower right corner of the main area on the Live page Default Upper left Character size SW396 SW395 SC386 SC385 Select the size of the entered character string to be displayed at the selected OSD position in the screen of the Live page Large The character size will become large size Middle The character size will become standard size Small ...

Page 52: ...nterval of the camera status notification from the following When the status of the camera changes the alarm occurrence indication button the AUX button or the SD saving status indicator will be displayed to notify of the camera status Polling 30s Updates the status each 30 seconds and provide notification of the camera status Real time Provide notification of the camera status when the status has...

Page 53: ... is not installed on the PC The number of the viewer software installations can be checked on the Upgrade tab of the Maintenance page Language Set the language to initially display when the camera is accessed The language displayed on the Live page can also be changed page 10 Operating Instructions 53 10 Configure the basic settings of the camera Basic ...

Page 54: ...SD memory card SD memory card Click the SD memory card tab on the Basic page page 43 page 45 The settings relating to the SD memory card can be configured on this page 54 Operating Instructions 10 Configure the basic settings of the camera Basic ...

Page 55: ...cords video data in the MP4 video encoding format Audio will not be recorded Default JPEG Note When H 264 is selected it will become impossible to transmit images with the settings of MPEG 4 or H 264 2 When H 264 is selected the settings for H 264 2 on the JPEG H 264 tab of the Image Audio page will be changed to the settings for H 264 recording When the setting value of Video encoding format on t...

Page 56: ...n function Available only for JPEG images Alarm input Saves images at an alarm occurrence Manual Saves images manually Schedule Saves images in accordance with the settings for Schedule page 196 Available only for H 264 images Default FTP error Note When H 264 is selected for Recording format FTP error is unavailable Select FTP error when images are to be transmitted to the FTP server at an alarm ...

Page 57: ...ics 2000pics 3000pics Default 100pics Note When H 264 is selected for Recording format Pre alarm and Post alarm can be set on H 264 recording of Alarm tab Number of images to be saved can be configured only when Alarm input is selected for Save trigger Image capture size When Manual is selected for Save trigger and JPEG is selected for Recording format select the image capture size of the images t...

Page 58: ...ame rate selected for Frame rate Default Frame rate Frame rate Select the frame rate for images to be recorded from the following 1fps 3fps 5fps 7 5fps 10fps 12fps 15fps 20fps 30fps Default 30fps Note When Frame rate is selected for Recording priority this setting is available Frame rate is limited by Max bit rate For this reason the frame rate may be lower than the specified value when any value ...

Page 59: ...y card tab the following functions may not work correctly Save obtain images that failed to transmit to the FTP server using the FTP periodic image transmission function Save obtain alarm images Save obtain images saved manually Save obtain images in accordance with the schedule settings Save obtain the alarm logs the manual schedule logs the FTP error logs and the system logs Save obtain images r...

Page 60: ...iant with the SD memory card standard at the default SD memory card images Access img Images on the SD memory card can be obtained Click the Execute button Refer to page 61 for how to access images 60 Operating Instructions 10 Configure the basic settings of the camera Basic ...

Page 61: ...a firewall images may not be obtained via a network In this case refer to the network administrator 1 Click the Execute button of Access img The user authentication window will be displayed 2 Click the OK button after entering the user name and the password of the camera administrator The folder in which images are to be saved will be displayed Note When the FTP server of the camera is logged to a...

Page 62: ...00 56 000 64 000 8 GB 16 000 20 000 24 000 28 000 32 000 4 GB 8 000 10 000 12 000 14 000 16 000 2 GB 4 000 5 000 6 000 7 000 8 000 1 GB 2 000 2 500 3 000 3 500 4 000 512 MB 1 000 1 250 1 500 1 750 2 000 256 MB 500 625 750 875 1 000 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 160 000 224 000 256 000 288 000 320 000 16 GB 80 000 112 000 128 000 144 000 160 000 8 GB 40 000 56 ...

Page 63: ...12 MB 1 200 1 600 2 000 2 200 2 600 256 MB 600 800 1 000 1 100 1 300 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 230 400 294 400 358 400 384 000 409 600 16 GB 115 200 147 200 179 200 192 000 204 800 8 GB 57 600 73 600 89 600 96 000 102 400 4 GB 28 800 36 800 44 800 48 000 51 200 2 GB 14 400 18 400 22 400 24 000 25 600 1 GB 7 200 9 200 11 200 12 000 12 800 512 MB 3 600 4 600...

Page 64: ... 600 8 800 512 MB 1 600 2 500 3 000 3 800 4 400 256 MB 800 1 250 1 500 1 900 2 200 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 320 000 384 000 422 400 460 800 480 000 16 GB 160 000 192 000 211 200 230 400 240 000 8 GB 80 000 96 000 105 600 115 200 120 000 4 GB 40 000 48 000 52 800 57 600 60 000 2 GB 20 000 24 000 26 400 28 800 30 000 1 GB 10 000 12 000 13 200 14 400 15 000 ...

Page 65: ...2 MB 2 500 3 500 4 000 4 500 5 000 256 MB 1 250 1 750 2 000 2 250 2 500 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 352 000 416 000 448 000 480 000 512 000 16 GB 176 000 208 000 224 000 240 000 256 000 8 GB 88 000 104 000 112 000 120 000 128 000 4 GB 44 000 52 000 56 000 60 000 64 000 2 GB 22 000 26 000 28 000 30 000 32 000 1 GB 11 000 13 000 14 000 15 000 16 000 512 MB 5 5...

Page 66: ...512 MB 3 000 4 400 5 200 5 600 6 400 256 MB 1 500 2 200 2 600 2 800 3 200 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 499 200 537 600 627 200 640 000 652 800 16 GB 249 600 268 800 313 600 320 000 326 400 8 GB 124 800 134 400 156 800 160 000 163 200 4 GB 62 400 67 200 78 400 80 000 81 600 2 GB 31 200 33 600 39 200 40 000 40 800 1 GB 15 600 16 800 19 600 20 000 20 400 512 MB ...

Page 67: ... 512 MB 6 000 6 500 6 750 7 000 7 500 256 MB 3 000 3 250 3 375 3 500 3 750 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 512 000 576 000 608 000 640 000 672 000 16 GB 256 000 288 000 304 000 320 000 336 000 8 GB 128 000 144 000 152 000 160 000 168 000 4 GB 64 000 72 000 76 000 80 000 84 000 2 GB 32 000 36 000 38 000 40 000 42 000 1 GB 16 000 18 000 19 000 20 000 21 000 512 MB...

Page 68: ... 512 MB 7 200 8 200 8 800 9 000 9 600 256 MB 3 600 4 100 4 400 4 500 4 800 Capacity of SD memory card Image quality 5 Normal 6 7 8 9 Low 32 GB 729 600 755 200 793 600 844 800 857 600 16 GB 364 800 377 600 396 800 422 400 428 800 8 GB 182 400 188 800 198 400 211 200 214 400 4 GB 91 200 94 400 99 200 105 600 107 200 2 GB 45 600 47 200 49 600 52 800 53 600 1 GB 22 800 23 600 24 800 26 400 26 800 512 ...

Page 69: ...nly alarm logs will be saved Name of the destination directory for downloaded images Enter the name of the destination directory to which images associated with the logs are to be downloaded For example enter C alarm to designate the folder alarm under drive C Available number of characters 3 128 characters Available characters Alphanumeric characters the backslash the colon the slash and the unde...

Page 70: ...r in the same manner as for Alarm IMPORTANT When Name w o time date is selected for File name on the FTP img trans tab on the Network page FTP error log and associated images will not be saved To save them select Name w time date page 191 Note When H 264 is selected for Recording format FTP error is unavailable 70 Operating Instructions 10 Configure the basic settings of the camera Basic ...

Page 71: ...e the oldest log is the first to be overwritten Images Will not be saved Not use Logs Up to 1 000 logs will be kept When more than 1 000 logs are filed the older logs will be overwritten by the newer logs In this case the oldest log is the first to be overwritten When the power of the camera is turned off logs will be deleted Images Will not be saved Off Use Alarm input Logs Will not be saved Imag...

Page 72: ...r images Off Logs Up to 5 000 logs will be kept When more than 5 000 logs are filed no log will be filed newly anymore Even when available capacity of the SD memory card ran out and it is not enough to save images logs will be kept on being filed until it reaches 5 000 logs Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible Even when ...

Page 73: ... images on the SD memory card it is necessary to copy them onto the PC first page 61 Off Logs Will not be saved Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible To display images on the SD memory card it is necessary to copy them onto the PC first page 61 Other than Manual Schedule Logs Will not be saved Images Will not be saved Not...

Page 74: ...saved When available capacity of the SD memory card ran out saving of images will become impossible Other than FTP error Logs Will not be saved Images Will not be saved Not use Logs Will not be saved Images Will not be saved Off Use FTP error Logs Will not be saved Images Will be saved When available capacity of the SD memory card ran out saving of images will become impossible To display images o...

Page 75: ...GA SW396 SW395 SC386 SC385 4 3 800x600 SW396 SW395 SC386 SC385 16 9 Default 4 3 SC384 4 3 VGA SW396 SW395 SC386 SC385 Note When 4 3 800x600 1 or 16 9 is selected MPEG 4 transmission is unavailable The other i PRO series products do not support the aspect ratio of 16 9 unless otherwise stated As of August 2011 When selecting 4 3 800x600 1 or 16 9 for Aspect ratio H 264 is automatically set for Vide...

Page 76: ...ps 5fps 6fps 10fps 12fps 15fps 30fps Default 5fps SW395 SC385 0 1fps 0 2fps 0 33fps 0 5fps 1fps 2fps 3fps 5fps 6fps 10fps 12fps 15fps 30fps Default 10fps Note When On is selected for H 264 transmission or MPEG 4 transmission the refresh interval may be longer than the set value when any value with an asterisk on the right is selected Image capture size Select the image capture size to display the ...

Page 77: ... of image quality of JPEG images for each image capture size 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default Quality1 5 Normal Quality2 8 The setting for Quality1 is activated for FTP periodic image transmission files attached to alarm mails and SD memory recording Operating Instructions 77 11 Configure the settings relating to images and audio Image Audio ...

Page 78: ...s JPEG H 264 Click the JPEG H 264 tab on the Image Audio page page 43 page 45 JPEG H 264 tab will be displayed when H 264 is selected for Video encoding format 78 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 79: ... rate per client Image capture size Image quality etc in this section Refer to page 84 and page 76 for the settings relating to MPEG 4 images and JPEG images respectively Operating Instructions 79 11 Configure the settings relating to images and audio Image Audio ...

Page 80: ... In this case the settings for H 264 2 are invalidated Internet mode over HTTP Select On when transmitting H 264 images via the Internet It is possible to transmit H 264 images without changing the broadband router settings configured for JPEG image transmission On H 264 images and audio will be transmitted using the HTTP port Refer to page 163 for further information about the HTTP port number se...

Page 81: ...ay be lower than the specified value when any value marked with an asterisk is selected Max bit rate per client Select a H 264 bit rate per a client from the following When Best effort is selected for Transmission priority set the maximum and minimum bit rates 64kbps 128kbps 256kbps 384kbps 512kbps 768kbps 1024kbps 1536kbps 2048kbps 3072kbps 4096kbps 8192kbps Unlimited Default H 264 1 4096kbps H 2...

Page 82: ...ast port1 Image and Unicast port2 Audio manually to transmit images and audio from the camera It is possible to fix the port number of the router used for H 264 image transmission via the Internet by setting Unicast port MANUAL page 160 Refer to the operating instructions of the router in use Multicast Unlimited number of users can access a single camera concurrently Complete the entry field of Mu...

Page 83: ... to the network administrator When two or more network interface cards are installed on the PC in use the network interface card s not used for receiving images should be invalidated when displaying images using the multicast port Smoother live video display on the browser buffering Perform settings to display camera images on the viewer software On Images are temporarily stored on the computer an...

Page 84: ...MPEG 4 Click the JPEG MPEG 4 tab on the Image Audio page page 43 page 45 The JPEG MPEG 4 tab will be displayed when MPEG 4 is selected for Video encoding format page 78 84 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 85: ...ize Image quality etc in this section Refer to page 76 and page 78 for the settings relating to JPEG images and H 264 images respectively Video encoding format Select MPEG 4 for the video encoding format Operating Instructions 85 11 Configure the settings relating to images and audio Image Audio ...

Page 86: ... about the HTTP port number settings Off MPEG 4 images and audio will be transmitted using the UDP port Default Off Note When On is selected only Unicast port AUTO will be available for Transmission type When On is selected it may take seconds to start displaying MPEG 4 images When On is selected MPEG 4 images may not be displayed depending on the number of the concurrent access users and audio da...

Page 87: ... following Low Motion priority Normal Fine Image quality priority Default Normal Note When Constant bit rate or Best effort is selected for Transmission priority this setting is available Refresh interval Select an interval I frame interval 0 2 5 seconds to refresh the displayed MPEG 4 images If using under a network environment with frequent error occurrences shorten the refresh interval for MPEG...

Page 88: ...vailable IPv6 address Multicast address starting with FF Default MPEG 4 1 239 192 0 20 MPEG 4 2 239 192 0 21 Note Enter a multicast IP address after checking available multicast address Multicast port 3 Enter the multicast port number used to transmit images from the camera Available port number 1024 50000 Only even numbers are available Default 37004 Note When audio is transmitted from the camera...

Page 89: ...e displayed in real time and are not stored on the computer Default Off 1 SW396 SW395 SC386 SC385 2 It is necessary to designate the unicast port number when Unicast port MANUAL is selected for Transmission type 3 It is necessary to designate the multicast IP address when Multicast is selected for Transmission type Operating Instructions 89 11 Configure the settings relating to images and audio Im...

Page 90: ...hen the set time has passed the camera will move to the home position and will start the auto track function The camera will repeat this action moving to the home position and starting the auto track function afterward Auto track SW396 SC386 When the set time has passed the camera will move to the home position and will start the advanced auto track function The camera will repeat this action movi...

Page 91: ...Select this when the camera is to be installed with the dome side up Off ceiling Select this when the camera is to be installed with the dome side down Default Off ceiling Extra optical zoom Select the extra optical zoom setting from the following SW395 SC385 SC384 On Max X36 Images can be zoomed in on with the optical zoom 1x 18x and the extra optical zoom higher zoom factors up to 36x Off Max X1...

Page 92: ...splay on images when the camera is being operated manually On Displays the current panning tilting degree and the zoom ratio display Off Does not display the current panning tilting degree and the zoom ratio display Default On Note When On is selected the panning tilting degree and the zoom factor will be displayed at the position selected for OSD position on the Basic tab of the Basic page page 5...

Page 93: ...when the camera reaches the tilting angle of 90 the camera pans or tilts at high speed to the reverse direction In this way it is possible to control the camera while displaying images in proper orientation Pan tilt flip function Pan tilt flip SW395 SC385 SC384 Select the pan tilt flip setting from the following On When the camera reaches the panning or tilting end during manual operation the came...

Page 94: ...rection privacy zone etc Image adjust Click the Setup button to display the setup menu that can configure the settings relating to image quality The setup menu will be displayed in a newly opened window page 95 SW396 SW395 SC386 SC385 page 101 SC384 Preset position Click the Setup button to display the setup menu that can configure the settings relating to the preset positions The setup menu will ...

Page 95: ...ttings relating to the direction setting function The setup menu will be displayed in a newly opened window page 121 The Setup button is only available when Camera position display is set to Direction display Privacy zone Click the Setup button to display the setup menu that can configure the settings relating to the privacy zone The setup menu will be displayed in a newly opened window page 122 1...

Page 96: ...e setup menu displayed in a newly displayed window When the values are changed the changed values will be applied to the currently displayed image on the Image Position tab 96 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 97: ...reas This causes loss of detail in darker areas Conversely adjusting the lens brightness for the darker areas causes the brighter areas to become washed out Super Dynamic digitally combines an image that is set up for a clear view of the brighter areas with an image that is set up for a clear view of the darker areas creating a final image that preserves overall detail A B C A Subject in the dark ...

Page 98: ...uper Dynamic SD and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 106 for information on how to set the mask area Light control mode Select the light control mode from the following Outdoor scene Depending on the brightness level illuminance the iris will automatically be controlled together with the shutter speed adjustment to contr...

Page 99: ... The black white mode will automatically be selected when the lighting condition becomes darker while the color mode will automatically be selected when it becomes brighter Auto2 IR Light Suitable when using near infrared light source at night Auto3 Super Chrome Compensation SCC Suitable to keep the color mode even under darker light condition The color mode will be carried on by the Super Chrome ...

Page 100: ...lor temperature of the light source and adjust the white balance automatically Operating color temperature range is approx 2 700 K to 6 000 K ATW2 Selects the automatic tracing white balance mode under a sodium lamp The camera will adjust the white balance automatically under a sodium lamp Operating color temperature range is approx 2 000 K to 6 000 K AWC Selects the automatic white balance contro...

Page 101: ...d in the direction the colors will become thicker When the cursor is moved in the direction the colors will be thinner Click the Reset button to reset the color to the default Default 128 Aperture level Adjust the aperture level outline compensation Images will be sharper when the cursor is moved in the direction and will be softer when the cursor is moved in the direction Click the Reset button t...

Page 102: ...ine whether or not to activate the wide dynamic range function This function compensates brightness so that it produces clearer images even if objects have various illumination intensities On The wide dynamic range function will work Off The wide dynamic range function will not work Default Off 102 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 103: ...processing When On is selected for Wide dynamic range this setting is unavailable On Activates the darkness compensation function Off Deactivates the darkness compensation function Default Off IMPORTANT When On is selected for Adaptive black stretch noise in the darker parts may be increased and parts around borders between the darker parts and the brighter parts may become darker brighter than th...

Page 104: ...following On High On Mid On Low When the luminance of the subject becomes darker gain will be automatically incremented and screen will become brighter High Mid and Low are indications of gain level Off Images will be captured with the fixed gain level Default On High Auto slow shutter The electronic sensitivity enhancement sensitivity up can be carried out by adjusting the storage time of the sen...

Page 105: ...ursor is moved in the direction the red color will be thinner Click the Reset button to reset the color to the default Default 128 Blue gain Adjust the blue color of images When the cursor is moved in the direction the blue color will become thicker When the cursor is moved in the direction the blue color will be thinner Click the Reset button to reset the color to the default Default 128 DNR The ...

Page 106: ...ault 128 Close button Click this button to quit the Image adjust setup menu 11 6 3 Set mask areas When Off is selected for Super Dynamic SD SW396 SW395 SC386 SC385 or Wide dynamic range WDR SC384 and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas 1 Display the Image adjust setup menu page 94 SW395 SC385 SW396 SC386 SC384 106 Operating Instructions ...

Page 107: ...he divided areas to be masked The clicked areas will be masked and will become white To cancel masking click the area again 4 Click the End button after completing masking areas The borders on the image displayed on the Image Position tab will disappear Operating Instructions 107 11 Configure the settings relating to images and audio Image Audio ...

Page 108: ... 16 9 Being cut out from the aspect ratio of 4 3 Note When the Reset button is clicked masking for all the masked areas will be canceled 11 6 4 Configure the settings relating to the preset positions Preset position setup menu Click the Setup button of Preset position on the Image Position tab of the Image Audio page page 94 It is possible to register edit and delete the preset positions on this p...

Page 109: ...temperature is below 5 C 41 F for example the moving speed of the camera to the preset position may become slower 11 6 4 1 Register the preset positions 1 Select a preset position number The selected preset position number will be displayed in the Position No area When the selected number has already been registered the camera will move to the selected preset position 2 Move the camera to the desi...

Page 110: ...an be applied to each preset position Available number of characters 0 20 characters Available characters 0 9 A Z and the following marks Default None blank Note The entered preset ID will be displayed next to the preset position number on the pull down menu When On is selected for Preset ID the preset ID will be displayed on images Auto focus Select Auto or Off to determine whether to enable or d...

Page 111: ...righter On Mask areas will be set automatically Off Mask areas will not be set automatically It is necessary to set them manually Default Off Mask area When Off is selected for Super Dynamic Wide dynamic range SC384 and Back light compensation BLC it is possible to compensate for backlight by masking brighter areas Refer to page 106 for descriptions of how to mask Zoom buttons Focus buttons Bright...

Page 112: ...the camera to the desired point to be set as the right end position point of the auto panning using the control pad buttons and then click the Set button to register the position as the right end position Start position SW395 SC385 SC384 Move the camera to the desired point to be set as the start point of the auto panning using the control pad buttons and adjust the image using the Zoom buttons an...

Page 113: ... SC385 SC384 72x SW396 SC386 the camera will start panning with 36x SW395 SC385 SC384 72x SW396 SC386 zoom factor Endless panning SW396 SC386 The operations for panning can be set to the following Off Pan between the left and right end position points On Clockwise Pans clockwise On Counterclockwise Pans counterclockwise Default Off Zoom buttons Focus buttons Brightness buttons Control pad buttons ...

Page 114: ...attern Click of Patrol No and select a patrol number 1 4 from the pull down menu An asterisk next to the patrol number indicates that the patrol operation has already been learned for the patrol number With the patrol number selected click the Learn button to start learning the camera operations During learning LEARNING S is displayed on the screen S is the length of possible learning time remaini...

Page 115: ...le side will reduce blurring The operational range of patrol is from horizontal to directly underneath the camera Digital flip function cannot be used Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to page 10 for descriptions of how to operate these buttons pad Close button Click this button to close the Patrol setup menu 11 6 7 Configure the settings relatin...

Page 116: ...Here the information related to the auto track setting is set 116 Operating Instructions 11 Configure the settings relating to images and audio Image Audio ...

Page 117: ...e following Off An alarm is not outputted On Immediate Alarms are continuously outputted during auto tracking Outputs are made at 5 second intervals On After alarm wait time Alarms are outputted only once when the auto tracking is continuously performed for a set period On In preset alarm area While tacking if the tracking target enters the set alarm area an alarm is outputted once Refer to page 1...

Page 118: ... is swaying but it will also reduce the tracking capabilities On the other hand increasing the sensitivity increases the tracking capabilities but also increases false detections Match the settings according to where the camera is used Auto track duration time Select the time that tracking will be forced to stop from after it started from the following Off Unlimited 10s 20s 30s 40s 50s 1min 2min 3...

Page 119: ... be reduced Mask areas cannot be configured separately for each preset position The specified area is active for all the preset positions IMPORTANT During auto tracking if the tracking target enters the masked area tracking will continue unchanged Note that the mask area will not be active in this situation Zoom buttons Focus buttons Brightness buttons Control pad buttons and Go button Refer to pa...

Page 120: ...auto tracking Alarm area No 1 2 3 1 1 Set an alarm area to Camera 1 in the area where you want to perform auto track cooperation Display the Auto track setting page With Auto track alarm select On In preset alarm area and click the Set button Select 1 from the Area No pull down menu in the alarm area While monitoring images perform the pan tilt zoom and then set the alarm area Click the Set button...

Page 121: ...to tracking for Camera 1 11 6 8 Configure the settings relating to direction Direction setup menu WV SW396 WV SC386 Click the Setup button of Direction on the Image Position tab of the Image Audio page page 94 Here the information related to the direction setting is set The pan tilt position moves to the position set when displaying this page Direction setting North point setting If Direction disp...

Page 122: ...4 can be set Note Depending on the panning tilting direction especially when the tilting degree is 45 90 and the zooming factor the area set as the privacy zone may become visible Make sure that each of the set privacy zone is not visible after setting it The privacy zone function does not work when the camera is in the process of warming up just after turning on the power or in the process of ref...

Page 123: ...pecially when the zoom is on the Wide side it is recommended to set the privacy zone with the zoom range between 1x and 3x Panning tilting and zooming operations can also be carried out on the Image Position tab When selecting Zone No after selecting Gray for Display type a mask will be displayed at the center of the image display area and will start blinking while changing its color as follows Da...

Page 124: ...utput Audio data from the PC will be transmitted to the camera Audio can be heard from the speaker connected to the camera Interactive Half duplex Both reception and transmission are available However audio data cannot simultaneously be transmitted and received Interactive Full duplex Both reception and transmission are simultaneously available Default Off Note Howling may be generated depending o...

Page 125: ... when audio is input to the camera using the Line input Line Middle The volume level will become middle This setting will be applied when audio is input to the camera using the Line input Line Low The volume level will become low This setting will be applied when audio is input to the camera using the Line input Default Mic Middle Mic input interval Camera to PC Select an interval for audio recept...

Page 126: ...4004 Note The transmission port number entered for Audio output port PC to Camera will be used only when Unicast port MANUAL is selected for Transmission type page 78 page 84 When Off is selected for H 264 transmission or MPEG 4 transmission page 78 page 84 or when Unicast port AUTO or Multicast is selected for Transmission type it is not necessary to enter the transmission port number Permission ...

Page 127: ...used for the multi screen 4 cameras can be registered as a group and up to 4 groups 16 cameras can be registered When the HTTP port number for the camera of which images are to be displayed had been changed enter as follows Example of entry Example when entering an IPv4 address http 192 168 0 10 8080 Example when entering an IPv6 address http 2001 db8 0 0 0 0 0 1 8080 Operating Instructions 127 12...

Page 128: ...essary to configure the DNS settings of the PC to be used for the multi screen display page 161 Camera title Enter the title of the camera The entered camera title will be displayed on a multi screen Available number of characters 0 20 characters Unavailable characters Note When selecting a 16 split screen some characters of the camera title to be displayed may not be displayed Even when 16 9 is s...

Page 129: ...r to page 133 and page 136 for further information about the settings relating to the alarm images and the alarm output terminal Alarm Terminal 1 Determine how to use terminal 1 Off Not used Alarm input Receives alarms Black white input Receives the black white switchover input When the input is set to On the black white mode is activated SW396 SW395 SC386 SC385 Default Off Terminal 2 Determine ho...

Page 130: ...on about the supported software VMD alarm When clicking VMD the VMD area tab of the Alarm page will be displayed page 137 Auto track alarm SW396 SC386 When clicking Auto track setting the Image Position tab of the Camera page will be displayed The setup menu will be displayed in a newly opened window page 115 Command alarm Select On or Off to determine whether or not to receive the command alarm T...

Page 131: ... the camera will start the auto tracking Patrol 1 SW396 SC386 When a terminal alarm 1 is detected the camera will start the patrol If Patrol 1 is not registered it is not displayed on the screen Default Off Terminal alarm 2 Select an action to be taken when a terminal alarm 2 is detected from the following Off Does not take any action even when a terminal alarm 2 is detected 1 64 SW395 SC385 SC384...

Page 132: ...SC386 When a VMD alarm is detected the camera will start the auto tracking Patrol 1 SW396 SC386 When a VMD alarm is detected the camera will start the patrol If Patrol 1 is not registered it is not displayed on the screen Default Off Command alarm Select an action to be taken when a command alarm is detected from the following Off Does not take any action even when a command alarm is detected 1 64...

Page 133: ...Click this button to close the Preset per sender setup menu 13 3 Configure the settings relating to the alarm image Alarm Click the Alarm tab on the Alarm page page 43 page 45 The settings relating to the alarm image to be transmitted to an FTP server can be configured in this section The alarm image will be transmitted to an FTP server To transmit alarm images to an FTP server it is necessary to ...

Page 134: ...me used for the alarm image to be transmitted to an FTP server The file name will be as follows File name Entered file name Time and date year month day hour minute second Serial number Available number of characters 1 32 characters Unavailable characters Post alarm Transmission interval Select the transmission interval for the alarm image transmission to the FTP server from the following 0 1fps 0...

Page 135: ...on Off Does not change the image quality upon alarm detection Default Off Image quality upon alarm detection Image quality can be changed upon an alarm occurrence Select the image quality from the following 0 Super fine 1 Fine 2 3 4 5 Normal 6 7 8 9 Low Default 5 Normal 13 4 Configure the settings relating to H 264 recording Alarm Click the Alarm tab on the Alarm page page 43 page 45 The settings ...

Page 136: ...trigger Select On or Off to determine whether or not to output the alarm signals to the alarm output terminal when an alarm is detected Default Off Alarm output type Select Latch or Pulse for the alarm output terminal at an alarm occurrence Latch When an alarm is detected the alarm output terminal will be in the state selected for Trigger output until the alarm occurrence indication button is clic...

Page 137: ...lable characters Default AUX Open Up to 5 characters Enter the name for Open of AUX on the Live page Unavailable characters Default Open Close Up to 5 characters Enter the name for Close of AUX on the Live page Unavailable characters Default Close Note AUX is a camera terminal that allows users to operate Open Close arbitrarily from the Live page For example an operator can remotely control lights...

Page 138: ...the network environment notification may be delayed even when Real time is selected for Alarm status update mode on the Basic tab of the Basic page page 49 The motion detection function is not the dedicated function to prevent thefts fires etc We are not responsible for any accidents or damages occurring in case VMD area setting Select a preset position Select a preset position number to which the...

Page 139: ...VMD function IMPORTANT When the settings are being configured on the setup menu sometimes the VMD function may not work correctly Area When selecting a VMD area in the screen it will be numbered as area 1 Subsequent areas will be numbered in the order of selection All areas button When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied...

Page 140: ...ng a subject moving over the whole screen Area No notification When Panasonic alarm protocol notification is clicked the Notification tab of the Alarm page will be displayed page 143 1 Set the video motion detection area by dragging the mouse on the screen When the All areas button is clicked the whole area will become the VMD area and 1 White will be automatically applied to Area The designated a...

Page 141: ...to be deleted The outline of the respective VMD area will disappear 6 Click the Set button The edited settings will be applied 7 Click the Back button to return to the screen to select a preset position 13 8 Configuration of the settings relating to the mail notification Notification Click the Notification tab on the Alarm page page 43 page 45 The settings relating to the alarm mail can be configu...

Page 142: ...ox is selected the mail notification will be performed upon an alarm occurrence Diag checkbox When the checkbox is selected the mail notification will be provided in the following cases When notification of the remaining capacity of the SD memory card has been provided When the SD memory card has become full When the SD memory card cannot be recognized Destination address Enter the destination add...

Page 143: ...ation Panasonic alarm protocol Select On or Off to determine whether or not to provide notification by Panasonic alarm protocol according to the settings for the Alarm and Diag checkboxes of Destination of notification below When an alarm is detected Alarm When a notification of the remaining capacity of the SD memory card has been provided Diag When the SD memory card has become full Diag Operati...

Page 144: ...stination of notification Address 1 Address 8 Enter the destination IP address or host name of the Panasonic alarm protocol from the following Up to 8 destination addresses can be registered Alarm checkbox When the checkbox is selected the Panasonic alarm notification will be provided upon an alarm occurrence Diag checkbox When the checkbox is selected notification using Panasonic alarm protocol w...

Page 145: ...ORTANT When entering the host name of the Destination address the DNS settings on the Network tab of the Network page must be configured page 160 Confirm that the destination IP addresses are registered correctly When a registered destination does not exist notification may be delayed Operating Instructions 145 13 Configure the alarm settings Alarm ...

Page 146: ...the Face detection tab 14 1 Configure the settings relating to the XML notification XML notification Click the XML notification tab on the Advanced func page The settings relating to the XML notification can be configured in this section The XML notification notifies the server of information related to areas such as auto tracking SW396 SC386 or face detection in XML format 146 Operating Instructi...

Page 147: ...all can only be set to 1s or 2s Destination setting for XML notification Destination address Configure the IP address or the host name of the destination for XML notification Available number of characters 1 128 characters Available characters Alphanumeric characters the period the underscore _ and the hyphen Destination port number Configure the port number settings for XML notification The follo...

Page 148: ...be configured IMPORTANT The face detection function shall not guarantee the detection of faces in an image The face detection accuracy varies with imaging conditions Face detection Face detection Determine whether or not to enable the face detection function On Information about the face detection frame will be attached and the test frame will be displayed on the image of this page Off Information...

Page 149: ...cy zone may be detected XML notification The destination settings of the face detection information can be configured When clicking XML notification the XML notification tab will be displayed page 146 Operating Instructions 149 14 Configure the setting relating to the image recognition Advanced func ...

Page 150: ...entication of users who can access this camera from the PC or a cellular phone mobile terminal can be configured on this page Up to 18 users can be registered Note When user authentication has failed to pass authentication error 8 times within 30 seconds using the same IP address PC access to the unit will be denied for a while User auth Select On or Off to determine whether or not to authenticate...

Page 151: ... user from the following 1 Administrator Allowed all available operations of the camera 2 Camera control Allowed to display images from the camera and to control the camera The camera setting configuration is unavailable 3 Live only Only displaying live images is available The camera setting configuration and camera control are unavailable Default 3 Live only User check From the pull down menu of ...

Page 152: ... already in use is entered and the Set button is clicked the respective host information will be overwritten Access level Select the access level of the host from the following 1 Administrator 2 Camera control 3 Live only Refer to page 150 for further information about the access level Default 3 Live only Host check From the pull down menu of Host check the registered host can be selected and the ...

Page 153: ...G 4 2 JPEG JPEG images will be transmitted H 264 MPEG 4 1 H 264 1 or MPEG 4 1 images will be transmitted H 264 MPEG 4 2 H 264 2 or MPEG 4 2 images will be transmitted Default JPEG Note When H 264 is selected for Recording format it is impossible to transmit H 264 2 images In this case H 264 MPEG 4 2 is invalidated When Best effort is selected for Transmission priority of H 264 MPEG 4 bit rate will...

Page 154: ...e size from the following This setting is validated only when JPEG is selected for Stream type When 4 3 is selected for Aspect ratio SC384 QVGA VGA 1280x960 When 4 3 VGA is selected for Aspect ratio SW396 SW395 SC386 SC385 QVGA VGA 1280x960 When 4 3 800x600 is selected for Aspect ratio SW396 SW395 SC386 SC385 QVGA 800x600 1280x960 When 16 9 is selected for Aspect ratio 320x180 640x360 1280x720 Def...

Page 155: ...ter the IP address or the host name of the SMTP server used to send e mails Available number of characters 1 128 characters Available characters Alphanumeric characters the colon the period the underscore _ and the hyphen SMTP port Enter the port number to which e mails are sent Available port number 1 65535 Default 25 The following port numbers are unavailable since they are already in use 20 21 ...

Page 156: ...ministrator User name Enter the user name to access the server Available number of characters 0 32 characters Unavailable characters Password Enter the password to access the server Available number of characters 0 32 characters Unavailable characters Sender s mail address Enter the mail address of a sender The entered mail address will be displayed in the From sender line of the sent mails Availa...

Page 157: ... characters 0 32 characters Unavailable characters Control port Enter a control port number to be used for the FTP server Available port number 1 65535 Default 21 The following port numbers are unavailable since they are already in use 20 23 25 42 53 67 68 69 80 110 123 161 162 443 995 10669 10670 FTP mode Select Passive or Active for the FTP mode Normally select Passive When it is impossible to c...

Page 158: ...nual The NTP server address will be entered manually on NTP server address Default Manual IMPORTANT When obtaining the NTP server address from the DHCP server it is necessary to select DHCP or Auto for Network Settings on the Network tab of the Network page page 160 NTP server address When Manual is selected for NTP server address setting enter the IP address or the host name of the NTP server Ava...

Page 159: ...l 1 24 hours in 1 hour intervals of synchronization with the NTP server Default 1h Time zone Select a time zone corresponding to the location where the camera is in use Default GMT Greenwich Mean Time Dublin Edinburgh Lisbon London Operating Instructions 159 16 Configure the settings of the servers Server ...

Page 160: ...FTP img trans tab 17 1 Configure the network settings Network Click the Network tab on the Network page page 43 page 45 The following information is required to configure the network settings Contact the network administrator or your Internet service provider IP address Subnet mask Default gateway when using the gateway server router HTTP port Primary DNS address Secondary DNS address when using D...

Page 161: ...toIP The IP address is configured using the DHCP function When the DHCP server is not found the IP address is automatically configured Configure the DHCP server not to assign the same IP addresses used for the other network cameras and PCs whose IP address is unique Refer to the network administrator for further information about the settings of the server Default Static Operating Instructions 161...

Page 162: ... server by selecting Auto obtain the address automatically or Manual enter the address of the DNS server When Manual is selected it is necessary to configure the settings for the DNS When using the DHCP function it is possible to obtain the DNS address automatically by selecting Auto Refer to the network administrator for further information about the settings Default Manual Primary server address...

Page 163: ...with the default Auto Auto Line speed will be applied automatically 100M Full 100 Mbps full duplex 100M Half 100 Mbps half duplex 10M Full 10 Mbps full duplex 10M Half 10 Mbps half duplex Default Auto Max RTP packet size Select Unlimited 1500byte or Limited 1280byte to determine whether or not to restrict the RTP packet size when viewing images from the camera using the RTP protocol It is recommen...

Page 164: ...ess the camera via the Internet in the 21 Troubleshooting section page 209 Camera short cut Select whether or not to create the shortcut to the camera on the My Network Places folder Network folder when using Windows Vista or Windows 7 of the PC When creating the shortcut select On To use the shortcut function to the camera enable the UPnP function on the PC in advance Default Off Note To display ...

Page 165: ...d displays the information of the installed server certificate To install the server certificate click the Browse button to display the Open dialog box and select the file of the server certificate issued by CA and click the Execute button If the server certificate is already installed the file name of the installed server certificate will be displayed CA Certificate Information Displays the infor...

Page 166: ...768kbps 1024kbps 2048kbps 4096kbps 8192kbps Default Unlimited Note When selecting 64kbps select Off for Audio transmission reception on the Audio tab page 124 Select 128kbps or a faster rate to carry out the live transmission of JPEG images and the FTP periodic image transmission simultaneously When Bandwidth control bit rate is set low taking a picture using the snap shot button may not function ...

Page 167: ...ion using the port forwarding function vvv xxx yyy zzz 50000 A 192 168 0 1 50000 Address translation using the port forwarding function vvv xxx yyy zzz 50001 A 192 168 0 2 50001 Private address 192 168 0 1 Port number 50000 Private address 192 168 0 2 Port number 50001 LAN Private address 192 168 0 254 WAN Global address vvv xxx yyy zzz Enter Global IP address colon port number in the Address box ...

Page 168: ...plication for the approval by CA Certificate Authority Issue of the server certificate Generation of CSR Certificate Signing Request Installation of the server certificate Generation of the self signed certificate When using the server certificate When using the self signed certificate A B C D E Generation of the CRT key SSL encryption key page 169 Generation of the self signed certificate page 17...

Page 169: ... button of CRT key generate The CRT key generate dialog box will be displayed 2 Select 1024bit or 2048bit for the length of the CRT to generate for CRT key generate RSA key size Note To use the server certificate follow the requests from the CA about the RSA key size 3 Click the Execute button The generation of CRT key will be started When the generation is finished the key size and generation tim...

Page 170: ...e The Self signed Certificate Generate dialog box will be displayed 2 Enter the information of the certificate to be generated Item Description Available number of characters Common Name Enter the camera address or host name 64 characters Country Enter the country name Omission is OK 2 characters Country code State Enter the state name Omission is OK 128 characters Locality Enter the locality name...

Page 171: ...e OK button after entering the items The self signed certificate will be generated Note The information of the generated self signed certificate will be displayed on Self signed Certificate Information Depending on the status of the self signed certificate the following are displayed Indication Description Not generated The self signed certificate are not generated Invalid Reason CA Certificate in...

Page 172: ...o button of File Download under Downloads Click the Custom Level button to open the Security Setting window and check the Enable radio button of Automatic prompting for file downloads under Downloads 1 Click the Execute button of CA Certificate Generate Certificate Signing Request The CA Certificate Generate Certificate Signing Request dialog box will be displayed 2 Enter the information of the ce...

Page 173: ...tallation of the server certificate IMPORTANT If the CSR file is not generated it is impossible to install the server certificate security certificate For the installation the server certificate issued by CA is required A server certification issued by CA is needed in order to install the server certification 1 Click the Browse button of CA Certificate CA Certificate install The Open dialog box wi...

Page 174: ...e can be checked by double clicking the server certification file issued by CA 17 2 5 Configuration of the connection protocol 1 Select HTTP or HTTPS for Connection to determine the protocol used to access the camera HTTP Only the HTTP connection is available HTTPS Only the HTTPS connection is available 2 Designate the HTTPS port number to be used for HTTPS port Available port number 1 65535 Defau...

Page 175: ...on the keyboard The Live page will be displayed When the security alert window is displayed install the security certificate page 176 page 182 When On is selected for User auth the authentication window will be displayed before displaying live images for the user name and password entries IMPORTANT When the camera is accessed using the HTTPS protocol the refresh interval and frame rate of images m...

Page 176: ... Explorer 9 When using Internet Explorer 7 Internet Explorer 8 or Internet Explorer 9 When using Internet Explorer 7 or Internet Explorer 8 with Windows XP note that some of the displayed windows may differ from the following descriptions 1 Access the camera using the HTTPS protocol 2 When the security alert window is displayed click Continue to this website not recommended Enter the user name and...

Page 177: ...3 Click Certificate Error over the URL and click View certificates Operating Instructions 177 17 Configuring the network settings Network ...

Page 178: ...not displayed close Internet Explorer once and select Run as Administrator to launch Internet Explorer again Click Start All Programs right click Internet Explorer click Run as Administrator 178 Operating Instructions 17 Configuring the network settings Network ...

Page 179: ...5 Click Next displayed on Certificate Import Wizard 6 Select Place all certificates in the following store and click Browse Operating Instructions 179 17 Configuring the network settings Network ...

Page 180: ...7 Select Trusted Root Certificate Authorities and click OK 8 Click Next 180 Operating Instructions 17 Configuring the network settings Network ...

Page 181: ...9 Click Finish 10 Click Yes When the import is successfully completed the screen The import was successful will be displayed Operating Instructions 181 17 Configuring the network settings Network ...

Page 182: ...er When using Internet Explorer 6 1 Access the camera using the HTTPS protocol 2 Click View Certificate Note If this window is displayed when accessing a device other than the camera or a website a security problem may have occurred In this case check the system status 182 Operating Instructions 17 Configuring the network settings Network ...

Page 183: ...3 Click Install Certificate 4 Click Next according to the procedures displayed on the displayed on Certificate Import Wizard Operating Instructions 183 17 Configuring the network settings Network ...

Page 184: ...5 Click Finish 184 Operating Instructions 17 Configuring the network settings Network ...

Page 185: ...ry to perform the port forwarding setting for the router About Dynamic DNS Update RFC2136 compliant Operation using DDNS services other than the Viewnetcam com service is not guaranteed We are not responsible for any troubles or accidents on the circumstances where the camera is used arising out of such services Refer to the DDNS service providers for the selection and configuration of the DDNS se...

Page 186: ...der In this service global addresses are static not changed 17 4 1 Configuration of the DDNS service Example of the Viewnetcam com service A C A B E D D B C E LOCK WV SC 385 OPEN A DNS server B Internet C Provider D Viewnetcam com service server E Remote site Global address is changed The contracted provider allocates a global address to the router or the camera The global address is not static bu...

Page 187: ...r or not to use DDNS Off Does not use the DDNS function Viewnetcam com Uses the Viewnetcam com service Dynamic DNS Update Uses Dynamic DNS Update RFC2136 compliant without the DHCP cooperation Dynamic DNS Update DHCP Uses Dynamic DNS Update RFC2136 compliant with the DHCP cooperation Default Off Note When using Dynamic DNS Update RFC2136 compliant refer to the network administrator for whether or ...

Page 188: ...t the PC is being connected to the Internet and click the reload button of the browser 3 Register the information for Viewnetcam com by following the instructions of the wizard When the message The new camera is successfully registered to Viewnetcam com is displayed close the registration window The URL set at the time of registration can be used for camera access However this URL is unavailable w...

Page 189: ...ss interval 17 4 4 Checking the information registered for the Viewnetcam com service It is possible to check if the camera has been registered for the Viewnetcam com service page 201 17 4 5 When using Dynamic DNS Update Host name Enter the host name to be used for the Dynamic DNS Update service Available number of characters 3 250 characters Enter in the form of host name domain name Available ch...

Page 190: ...the SNMP tab on the Network page page 43 page 45 The settings relating to SNMP can be configured on this page It is possible to check the status of the camera by connecting to the SNMP manager When using the SNMP function contact the network administrator Community Enter the community name to be monitored Available number of characters 0 32 characters Default None blank IMPORTANT When using the SN...

Page 191: ...93 for descriptions of how to configure schedules of image transmission IMPORTANT Depending on the network line speed or the network traffic images may not be transmitted at the exact designated interval or period Select FTP error for Save trigger on the SD memory card tab when using the FTP periodic transmission function When On is selected for both of the alarm image transmission function and th...

Page 192: ...e characters entered for File name only When Name w o time date is selected the file will be overwritten each time a file is newly transmitted Available number of characters 1 32 characters Unavailable characters Default None blank Note When Name w time date is selected the file name will be Entered file name Time and date year month day hour minute second Serial number starting from 00 s during s...

Page 193: ...further information about the settings relating to the FTP periodic image transmission 17 7 1 How to set the schedules 1 Check the check box of the desired day of the week of FTP image transmission schedule The selected day of the week will be validated for the schedule 2 To designate time select the desired hour and minute from the pull down menu When not designating time check the checkbox of 24...

Page 194: ...eting the settings The result will be displayed at the bottom of the window 17 7 2 How to delete the set schedule 1 Uncheck the check box of the set day of the week 194 Operating Instructions 17 Configuring the network settings Network ...

Page 195: ...2 Click the Set button after completing the settings The schedule of the selected day of the week is deleted Operating Instructions 195 17 Configuring the network settings Network ...

Page 196: ...detection will be active only in the specified schedule Access permission Access to the camera will be allowed only in the specified schedule H 264 recording SD recording will be performed only in the specified schedule Position refresh Camera position will be refreshed only in the specified schedule The Schedule page has only the Schedule tab Up to 5 schedules can be set 196 Operating Instruction...

Page 197: ...e taken for the respective schedule Alarm permission Alarm input terminal alarm will be received during the period of the schedule VMD permission The video motion detection VMD function will be active during the period of the schedule Operating Instructions 197 18 Configure the settings relating to the schedules Schedule ...

Page 198: ...User auth on the User auth tab of User mng page page 150 and Off for Host auth on the Host auth page page 151 to validate Access permission When selecting H 264 recording select H 264 for Recording format on the SD memory card tab and select Schedule for Save trigger page 54 2 Select days of a week by checking the respective checkboxes 3 From the pull down menu select the start time and the end ti...

Page 199: ...rst to be overwritten The system logs will be displayed in group of 100 logs each When using the SD memory card the logs will be saved even when the power of the camera is turned off When not using the SD memory card the logs will be deleted when the power of the camera is turned off Next 100 When clicking Next 100 the next 100 system logs will be displayed Previous 100 When clicking Previous 100 ...

Page 200: ...t the dealer and download the latest firmware onto a PC IMPORTANT A blank space cannot be used for the name of the directory where the downloaded firmware to be saved 2 Click the Browse button and designate the downloaded firmware 3 Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade Note Note that the...

Page 201: ... not required _xxxxx bin xxxxx indicates the version of the firmware Do not turn off the power of the camera during the upgrade process Do not perform any operation during upgrading and wait until it completes The following network settings will not be reset when upgrading the firmware after selecting Reset the settings to the default after completing the upgrade Except the network settings On Off...

Page 202: ...atus will be displayed Router global address The global address of router will be displayed Self check The self check result of the hardware will be displayed Hardware information Information such as how many times the camera has been panning tilting Note Refer to the Readme file on the provided CD ROM for further information about the contents of the displayed statuses relating to the Viewnetcam ...

Page 203: ...tton to reboot the camera It is impossible to operate the camera for about 2 minutes after rebooting the camera Position refresh The camera position can be refreshed When the camera has moved from the correct home preset position during normal use or when it has been inadvertently moved while turning on the power of the camera use this function to correct the camera position It is impossible to op...

Page 204: ...power of the camera again and set the INITIAL SET switch to OFF Do not turn off the power of the camera about 6 minutes just after turning on the power SC385 SC384 To initialize the network settings page 160 do the following Turn off the power of the camera Turn on the power of the camera after setting the INITIAL SET switch to ON and wait about 3 minutes The camera will start up and all the setti...

Page 205: ... The IP address of the server may be incorrect Check if the IP address of the server is configured correctly The SMTP server may be down Ask the network administrator Internal error Undefined error An error occurred in the mail function Check if the mail settings are configured correctly Error indications relating to FTP Category Indication Description FTP server error Failed to resolve the FTP se...

Page 206: ...ating to the Viewnetcam com function occurred Check if the Viewnetcam com settings are configured correctly Error indications relating to Dynamic DNS Update Category Indication Description DDNS server error Failed to resolve the DDNS server address from DNS The designated IP address of the DNS may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the ne...

Page 207: ... signed certificate is complete Self signed Certificate Deleted Deletion of the self signed certificate is complete Certificate Signing Request Generated Generation of the CSR Certificate Signing Request is complete CA Certificate Installed Installation of the server certificate is complete CA Certificate Deleted Deletion of the server certificate is complete Previous CRT key Applied Previous CRT ...

Page 208: ...ion may be incorrect Check if the IP address of the destination of notification is configured correctly The destination of notification may be down Ask the network administrator Cannot resolve notification addresses from DNS The DNS server settings may be incorrect Check if the DNS settings are configured correctly The DNS server may be down Ask the network administrator 208 Operating Instructions...

Page 209: ...address Check the connection as follows With the Windows command prompt ping IP address of the camera If there is reply from the camera the connection is normal If not proceed either of the following Reboot the camera and change the IP address by using the Panasonic IP Setting Software within 20 minutes after the restart Reboot the camera while holding down the INITIAL SET button or switch on the ...

Page 210: ...nter the port number 175 Cannot access the camera via the Internet Are the network settings of the camera correct Set the default gateway or DNS server address correctly To use the DDNS service check that the settings are correct Is the setting for Default gateway on the Network page configured Or is the setting correct When communicating using IPv4 Configure the setting for Default gateway of IPv...

Page 211: ... password changed While accessing the camera when changing the user name and password of another user logging into the camera on another web browser the authentication window will be displayed each time the screen is changed or refreshed Have you changed the Authentication setting When the Authentication setting has been changed close the web browser and then access the camera again It takes time ...

Page 212: ...ion access https It is also necessary to enter the port number 175 A cookie error was displayed when performing user registration for Viewnetcam com Is the web browser configured to allow cookies Configure the web browser to allow cookies In Internet Explorer from Tools select Internet Options and configure the cookies setting in the Privacy tab User registration for the Viewnetcam com service fai...

Page 213: ...played on the Live page In this case do the following 1 Select Internet Options from Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 When using Internet Explorer 7 0 Internet Explorer 8 0 or Internet Explorer 9 0 Click the Settings button in the Browsing history section on the General tab and then select Every time I visit the webpage for Check for newer ...

Page 214: ...set at an appropriate level Click the Normal button of Brightness 10 Images are displayed washed out Is the brightness setting set at an appropriate level Click the Normal button of Brightness 10 Flicker appears on the screen When flicker occurs frequently select Indoor scene for Light control mode SW396 SW395 SC386 SC385 98 SC384 103 The camera does not move onto the preset position exactly When ...

Page 215: ...mory card 59 Is any recognition error received when the Diag of Mail notification or Panasonic alarm protocol notification is used Format the SD memory card 59 141 143 Isn t the SD memory card out of order There are limited times to overwrite on an SD memory card When frequently overwritten it may be at the end of product life It is recommended to replace the SD memory card Cannot transmit audio t...

Page 216: ...prompting for file downloads except Internet Explorer 9 0 Click the OK button The warning window will be displayed Click the Yes button Images are not displayed or not refreshed smoothly Delete temporary internet files as follows 1 Select Internet Options under Tools on the menu bar of Internet Explorer The Internet Options window will be displayed 2 Click the Delete Files button in the Temporary ...

Page 217: ...adapter to the latest version If updating the driver does not solve the problem adjust the hardware acceleration as follows The following are descriptions for when Windows XP is installed on the PC in use 1 Right click on the desktop and select Properties from the displayed pop up menu 2 Select Settings from Display Properties and then click the Advanced button 3 Click the Troubleshoot tab and dis...

Page 218: ...op up blocked To see this pop up or additional options click here Internet Explorer 6 Internet Explorer 7 or Internet Explorer 8 Click the information bar and select Always Allow Pop ups from This Site The dialog window saying Allow pop ups from this site will be displayed Click the Yes button The following message is displayed on the information bar This webpage wants to run the following add on ...

Page 219: ...xplorer and then click the Security tab Click Internet in the Select a Web content zone to specify its security settings section Then click the Custom Level button to open the Security Setting window Under Miscellaneous select Enable for Allow script initiated windows without size or position constraints Click the OK button When the warning window is displayed click the Yes button Images are not f...

Page 220: ...e failed to transmit to the FTP server by the FTP periodic image transmission function Ex img_10010101230000 jpg Image captured at the alarm occurrence Ex img_1001010123000001 jpg Image saved manually Ex img_1001010123000001 jpg Video saved at the alarm occurrence Approx 2 MB per file Ex 10000001_101224193826_A mp4 Video that was started to be recorded on December 24 2010 19 38 26 Video saved manu...

Page 221: ...Operating Instructions 221 Notes ...

Page 222: ...222 Operating Instructions Notes ...

Page 223: ...Operating Instructions 223 Notes ...

Page 224: ... Way Secaucus New Jersey 07094 U S A Panasonic Canada Inc 5770 Ambler Drive Mississauga Ontario L4W 2T3 Canada 905 624 5010 www panasonic ca For Europe and other countries http panasonic net Importer s name and address to follow EU rules Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15 22525 Hamburg F R Germany Panasonic System Networks Co Ltd 2011 PGQP1082YA C1011 1101 ...

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