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8.4 If These Messages Appear
Message
Cause and Solution
Unable to connect to network.
(XXXX XXXX)
Note
•
An error code
(consisting of
numerals) is
displayed in "XXXX
XXXX".
•
The switching hub or the LAN cable is not connected correctly to the
unit, and therefore you cannot make a video conference call. The
following table explains the error codes:
Error code
Description
(0100 0007)
DHCP network information invalid
(0100 0003)
DHCP lease expired
(0100 0006)
Change due to DHCP lease extension
(0500 0008)
(0700 000b)
Failed to register to SIP server
(1000 0001)
Failed to register to Gatekeeper
→
Check that the switching hub and/or LAN cable are correctly connected
to the unit. (Directly connect the switching hub to the unit and check
operation. Also try replacing the LAN cable, and then check operation.)
If the devices are connected correctly, the switching hub’s settings may
be incorrect, or the unit may be malfunctioning. Contact your dealer.
Note
•
When transmission between the unit and the switching hub is
interrupted because the LAN cable is connected incorrectly, it may
take up to 10 minutes before the IP address, SIP user name, etc.,
is displayed and video conference calls can be made after
reconnecting the LAN cable.
Installation Manual
57
8 Troubleshooting
Summary of Contents for KX-VC300CN
Page 63: ...Installation Manual 63 Notes ...