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Panasonic KX-VC300CN, Installation Manual

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Panasonic KX-VC300CN Installation Manual Download Page 49

8   Troubleshooting

If a problem is occurring with the operation of the unit, check here for possible solutions. Before proceeding
check all connections to make sure they are secure (Page 20), and that power is flowing from the outlet that
the unit is plugged into.

8.1  Basic Operation

Problem

Cause and Solution

The power does not turn on.

•

The power cord is not plugged into the outlet.

→

Plug the power cord into the outlet.

There is no display.

•

A cable or cord is not properly connected.

→

Check that all cables to the unit are connected properly (Page 20).
Perform self diagnosis, and check the performance of the video camera
and the display that are connected to the unit (Page 45).

•

The main video camera is not turned on.

→

Turn on the main video camera.

•

The display is not turned on, or the input that the unit is connected to is
not selected.

→

Turn on the display, and select the input that the unit is connected to.

•

The unit is in screen standby mode.

→

Pushing a button on the remote control, or receiving a video conference
call will end standby mode and the display will return.

Note

•

The network administrator can set the length of time until the unit
enters screen standby mode. For details, refer to the User Manual.

•

When connecting a device equipped with HDCP (High-bandwidth
Digital Content Protection), only a blue or blue/black screen may be
displayed.

→

If an image is not correctly displayed, do not connect an
HDCP-equipped device.

The area at the edges of the
screen is not displaying
properly.

•

The display is not set to show the full image.

→

Set the display to show images at full screen. For detailed procedure,
read the instruction manual for the display.

•

When connecting to an MCU or non-Panasonic video conference
system, the other party’s image may be trimmed, depending on the
device used by the other party.

→

Contact your dealer.

Note

•

In 

Layout 1

 during a 3-party video conference call, the left and right

edges of the image are trimmed. In 

Layout 2

 during a 4-party video

conference call, the edges of the image are trimmed and only the
centre of the image is displayed. For details, refer to the User
Manual.

Installation Manual

49

8 Troubleshooting

Summary of Contents for KX-VC300CN

Page 1: ...h model number e g KX VC600CN is omitted unless necessary Thank you for purchasing this Panasonic product Please read this manual carefully before using this product and save this manual for future use KX VC300 KX VC600 Software File Version 3 01 or later HD Visual Communication Unit ...

Page 2: ...lity In periods of network congestion automatic packet transmission rate quality control prevents packet loss to maintain a video conference call s image and sound quality This allows visual communication with stabilised communication quality even over an intranet connection Remote Video Camera Operation via Remote Control You can move your own video camera up down left and right as well as zoom i...

Page 3: ...arty video conference calls and send images in Full HD resolution Features enabled through activation keys are available even after performing a system initialisation Connection to non Panasonic Video Conference Systems You can connect to a non Panasonic video conference system and have a 2 party video conference call 1 1 For details about the types of non Panasonic video conference systems you ca...

Page 4: ...eo Additional information may be obtained from MPEG LA LLC See http www mpegla com This product incorporates G 722 1 and G 722 1 Annex C licensed by Polycom This product incorporates Qt library licenced by Digia Plc Please read EULA of system settings of this product Open Source Software Parts of this product use Open Source Software supplied based on the conditions of the Free Software Foundation...

Page 5: ... model Copyright The software used in this product uses source code from Radvision Ltd Portions of this software are 1996 2012 RADVISION Ltd All intellectual property rights in such portions of the Software and documentation are owned by RADVISION and are protected by United States copyright laws other applicable copyright laws and international treaty provisions RADVISION and its suppliers retain...

Page 6: ...8 6 1 Inputting Letters and Numbers 28 6 2 Initial Settings 32 6 3 Displaying the Connection Status 34 6 4 Software Update with a USB Memory Device 35 6 5 System Settings 37 6 5 1 How to Perform System Settings Using a Computer 37 6 5 2 Changing the Settings 38 6 5 3 Adding to the Contact List 41 6 5 4 Entering the Device Name 42 6 6 Remote Access Settings 43 6 6 1 Updating Software 43 6 6 2 Updat...

Page 7: ...tlet with the proper voltage If you use a cord with an unspecified current rating the unit or plug may emit smoke or become hot to the touch Do not connect the unit to the AC outlet AC extension cords etc in a way that exceeds the power rating of or does not comply with the instructions provided with the AC outlet AC extension cords etc Connect the AC adaptor firmly to the power cord and plug the ...

Page 8: ...ous objects Unplug the unit from the AC outlet and have it serviced by qualified service personnel in the following cases a If the unit does not operate according to the operating instructions Adjust only the controls that are explained in the operating instructions Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the unit to n...

Page 9: ...teries may leak Do not use the leaked batteries When the unit is not used over an extended period of time switch it off and unplug it If an unused unit is left connected to a power source for a long period degraded insulation may cause electric shock current leakage or fire The unit should be used only with the power cord and AC adaptor enclosed with the unit Installation The unit should be kept f...

Page 10: ...r explosion resulting in injury or fire Dispose of used batteries according to the instructions of your local solid waste officials and local regulations When replace the batteries for the remote control use R6 AA type dry cell Do not install the battery backwards so that the polarity is reversed 10 Installation Manual 1 For Your Safety ...

Page 11: ... device near items that emit electromagnetic waves or that are magnetised high frequency sewing machines electric welders magnets etc Doing so may result in static noise or damage 9 Keep the device at least 10 cm away from all walls If placed against a wall the device may not be able to ventilate properly which may lead to a system malfunction due to overheating 10 Avoid placing the device in area...

Page 12: ...ting Data Disclosure over the Network To ensure the security of private conversations only connect the unit to a secure network To prevent unauthorised access only connect the unit to a network that is properly managed Make sure all computers connected to the unit employ up to date security measures 2 3 Privacy and Right of Publicity By installing and using this device you are responsible for main...

Page 13: ...rmation The following accessories are included Included Accessories Accessories Quantity AC adaptor Part No PNLV6506 1 Power cord 1 Remote control Part No N2QAYB000674 1 Batteries R6 AA dry cell 2 Installation Manual 13 3 Included and Optional Accessories ...

Page 14: ...ion Key You can enhance the following types of features with an activation key For details about the settings refer to the User Manual Model No Product Name Activation Key Type Target Model Description KX VCS301 Activation Key Card 4 Point Connection 4 Point Connection KX VC300 Enables the feature for making multiple party video conference calls KX VCS401 Activation Key Card 1080 Full HD 1080 Full...

Page 15: ... the display or speakers If a headset is connected how audio is sent to the other party differs depending on the type of devices connected as follows Connected Device Audio Sent to Other Party Boundary Microphone Audio is picked up only by the headset microphone Audio is not picked up by the Boundary Microphones General purpose microphone Both the general purpose microphones and the headset microp...

Page 16: ...20 Used to connect general purpose microphones not for the Boundary Microphone Audio Out L R jack Used to connect an amplifier or active speaker Page 25 Also used to connect the speakers of a display without an HDMI terminal for audio output Page 26 Functional Earth terminal Used to connect an earthing wire for when there is a lot of noise over the connection LAN jack Page 21 Connect a LAN cable L...

Page 17: ... camera with an HDMI cable Sub Camera terminal Page 24 Used to connect a second sub video camera with an HDMI cable for sharing video contents apart from the main video camera HDMI terminal Page 20 Used to connect to the display with an HDMI cable Component terminal Page 26 Used to connect to the display with a component video cable DC IN Page 21 Connect the AC adaptor s DC cord 4 3 Remote Control...

Page 18: ...rty s end Press to display the connection status of the network and peripheral devices Press to dial or perform settings where inputting digits characters is required Press to display hide information about the other party guide area and duration during a video conference call Press to change the layout of the screen during a video conference call Press to return to the main video camera after sho...

Page 19: ...owing commercially available cables HDMI cable Category 2 high speed recommended Note Use cables with the HDMI logo certified HDMI cables for HDMI connection Using non certified cables may adversely affect operation LAN cable 100BASE TX full duplex Category 5 or greater VGA cable for computer connection when using the secondary video source 15 pin mini D Sub Note Ensure that the cables match the s...

Page 20: ...ndary Microphone optional KX VC600 only Connect the Digital Boundary Microphone to the MIC Digital jack on the back of the unit using the proprietary cable C Use only the included cable Push and turn the connector of the proprietary cable until it clicks If the connector does not click try reconnecting the cable with the top and bottom of the connector reversed Analogue Boundary Microphone optiona...

Page 21: ...nit Use only the AC adaptor included with the unit 7 Plug in the power cord into the power outlet Choose an outlet that is convenient for plugging unplugging System Layout Examples Display and Main Video Camera Place the display and main video camera at the same side of the room Note If you use speakers refer to Amplifier Active Speaker Connection Page 25 Digital Boundary Microphones KX VC600 only...

Page 22: ...If a headset is connected audio from the headset microphone is given priority and audio from Digital Boundary Microphones is no longer picked up The range of each microphone the radius of the circle with a microphone at the centre varies according to the level of surrounding and the number of microphones being used Place microphones accordingly referring to the following table Noise level Micro ph...

Page 23: ...om Analogue Boundary Microphones is no longer picked up The range of the microphone the radius of the circle with a microphone at the centre varies according to the level of surrounding noise Place the microphone accordingly referring to the following table Noise level Micro phone A quiet room 40 dBsplA A regular room 45 dBsplA A noisy room 50 dBsplA 1 approx 2 m approx 1 5 m approx 1 m Layout exa...

Page 24: ...images taken with the sub video camera to all parties 1 Connect the sub video camera Connect the sub video camera to the Sub Camera terminal on the back of the unit using an HDMI cable Note You can connect disconnect the sub video camera during a video conference call Only video cameras that are HDMI compatible output resolution 1080i can be connected For details on how to use the sub video camera...

Page 25: ...see the following table Resolution Refresh rate Hz VGA 60 72 75 85 SVGA 60 72 75 85 XGA 60 70 75 85 HD 49 827 50 59 855 59 941 WXGA 60 75 Amplifier Active Speaker Connection This section describes how to connect an amplifier active speaker 1 Connect the amplifier active speaker to the Audio Out L R jack on the back of the unit using a stereo pin plug cable Note Connect the amplifier active speaker...

Page 26: ...Out L R jack Page 16 on the back of the unit using a stereo pin plug cable 5 3 Preparing the Unit Turning on the Power Note Confirm that the power of all peripheral devices e g display main video camera is on 1 1 Press the Power button on the front of the unit The Power LED turns on Then the Status LED starts flashing blue slowly and the Home screen is displayed When you turn the power on for the ...

Page 27: ...5 4 Preparing Remote Control Inserting Batteries 1 Open the cover 2 Insert the included batteries R6 AA dry cell minus side first then close the cover Installation Manual 27 5 Connection and Preparation ...

Page 28: ...haracters and numbers assigned to that button until the character you want to input is displayed If you want to input another character using the same button press to move the input cursor to the right Table 1 Chinese 1 AB Cabc2 DEFdef 3 GHIghi4 JKLjkl5 MNOmno6 PQRSpqrs7 TUVtuv8 WXYZ wxyz9 0 _ 1 abcAB C2 defDEF3 ghiGHI4 jklJKL5 mnoMNO6 pqrsPQRS7 tuvTUV8 wxyzWXYZ 9 0 _ Button Uppercase preferred Mo...

Page 29: ...er Mode 1 1 1 1 1 1 ABCabc2 AÀÁÂÃÄÅ ÆBCÇaàá âãäåæbcç 2 aàáâãäåæ bcçAÀÁ ÃÄÅÆBC Ç2 2 DEFdef 3 3 GHIghi4 4 JKLjkl5 5 MNOmno6 6 PQRSpqr s7 7 TUVtuv8 8 WXYZwxy z9 9 0 Space 0 _ 1 abcABC2 defDEF3 ghiGHI4 jklJKL5 JKLjkl5 jklJKL5 mnoMNO6 pqrsPQR S7 tuvTUV8 wxyzWXY Z9 0 Space 0 Space 0 Space 0 Space 0 Space _ _ _ _ _ _ DEÈÉÊËF deèéêëf3 deèéêëfD EÈÉÊËF3 GHIÍghií4 ghiíGHIÍ4 MNÑOÒÓ ÔÕÖØŒ mnñoòóô õöøœ6 mnñoòó...

Page 30: ...PQRS7 tuvTUV8 wxyzWXYZ9 0 Normal space _ Button Katakana Mode Full Width Uppercase preferred Mode Lowercase preferred Mode Number Mode Normal アイウエオァ ィ ゥ ェ ォ カキクケコ サシスセソ タチツテ トッ ナニヌネノ ハヒフヘホ マミムメモ ヤユヨャュ ョ ラリルレロ ワヲンヮ Full width space Voicing mark Half voicing mark 1 2 3 4 5 6 7 8 9 0 _ Latin Mode Normal 30 Installation Manual 6 Settings and Confirmation ...

Page 31: ... input mode is displayed in the guide area Example Latin mode and lowercase preferred mode currently selected Deleting an Input Character Press Y to delete an input character The character deleted depends on the position of the cursor If the cursor is to the right of the last character in the line the last character will be deleted If the cursor is within a line of characters the character to the ...

Page 32: ...etting screen is displayed 9 Select the item using then input information Enter the year 4 digits month 1 2 digits day 1 2 digits time 24 hour display and select the date format Month Day Year Day Month Year Year Month Day and the hour display format 12h 24h 10 Press G 11 Select Yes using then press Enter The network settings screen is displayed 12 Use to select the following items for input IP Ad...

Page 33: ...ntered only if IP Address is set to Manual If the value for IP Address Subnet mask or Default Gateway contains 1 or 2 digits numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 13 Press G 14 Select Yes using then press Enter Settings become effective after the automatic restart Note If the IP addr...

Page 34: ...ormally operating MIC displays the connection status of the Boundary Microphone or headset only The connection status of general purpose microphones is not displayed If the MIC detection setting has been disabled through system settings the connection status of the Boundary Microphone or headset will not be displayed For details on how to change MIC detection settings refer to the User Manual 2 Pr...

Page 35: ...pdating the software in the top most directory of the USB memory device To re connect a USB memory device make sure to fully remove the USB memory device before connecting it again To prevent data leakage from the USB memory device make sure to erase all data from the USB memory device before disposing of lending or returning it 1 Connect the USB memory device to the USB jack on the back of the un...

Page 36: ...m the cautions in the dialogue box before proceeding to the next step 12 Use to select Yes and press Enter The update is automatically downloaded and installed Note While the software is being updated do not remove the USB memory device This could damage the unit or corrupt the data To complete the update the system will automatically restart twice Before each restart a message will be displayed a...

Page 37: ... Serial as the connection method 4 Set the serial port as follows Terminal parameters Value Baud rate data transmission speed 38400 Data character bit length 8 bits Terminal parameters Value Parity parity bits none Stop stop bits 1 bit Flow control none 5 Enter the login user name then press Enter The login user name is admin 6 Enter the login password then press Enter The default login password i...

Page 38: ...8 1000 1200 2000 3000 4000 5000 6000 7000 8000 9000 10000 The default value is 9000 9 Mbps Note 3 party video conference calls are not possible if 512 kbps is selected 4 party video conference calls are not possible if 512 kbps or 768 kbps is selected Keep this in mind when selecting the maximum bandwidth setting if the customer will participate in multiple party video conference calls 3 Enter sys...

Page 39: ...turn the power off and back on to restart the unit Note For security purposes change the default login password the first time you install the unit Choose a password that cannot be easily guessed by a third party Keep a record of your password to avoid forgetting it The password should be kept safe to prevent unauthorised access Administrator menu login password guipasswd Change the login password...

Page 40: ...ts a possible security risk such as an increased possibility of unauthorised access Please gain permission from the customer before performing the network settings When setting the Web port status to closed Enter httpenable set defenable 0 then press Enter 3 Enter syssave press Enter then turn the power off and back on to restart the unit Note Even if the Web port status is set to closed it is pos...

Page 41: ... admin and the default password is HDVC_admin The Language Selection screen is displayed 6 Click English on the Language Selection screen The System Operation screen is displayed 7 Click download under Data Download From Main Unit Download contact list on the System Operation screen 9 7 10 The contact list data is downloaded to the computer 8 Edit the downloaded contact list data on the computer N...

Page 42: ...ou are trying to upload If the version of the software is not 1 03 contact your dealer 11 Turn the power off and back on to restart the unit Note Make sure you do not access any Web sites while performing settings on the System Operation screen Make sure to close the browser after finishing performing settings 6 5 4 Entering the Device Name When entering data apart from that which can be entered u...

Page 43: ...nit in the URL field An authentication screen is displayed 2 Enter the login user name and login password The login user name is admin and the default password is HDVC_admin The Language Selection screen is displayed 3 Click English on the Language Selection screen The System Operation screen is displayed 4 Click stop under Remote Maintenance Commands Communication service on the System Operation ...

Page 44: ...the unit will automatically restart 12 Perform steps 1 8 to confirm that the software has been updated 13 Click Back on the screen The System Operation screen is displayed 14 Click restart under System Restart System restart on the System Operation screen Note Make sure you do not access any Web sites while performing settings on the System Operation screen Make sure to close the browser after fin...

Page 45: ...ed 3 Press three times The fourth page is displayed 4 Use to select Network Test and press Enter The network test screen is displayed 5 Enter an IP address Note If the IP address contains 1 or 2 digit numbers enter these numbers as they are Do not enter like 001 Example The IP address is 192 168 0 1 Correct entry 192 168 0 1 Wrong entry 192 168 000 001 6 Press R The network test starts After the n...

Page 46: ...through the speakers During self diagnosis all Boundary Microphones will be set to Center stereo During self diagnosis the tone will be set to Standard 6 Press R The self diagnosis ends Note If you do not press R the self diagnosis will automatically end after about 10 minutes 7 Press Home The Home screen is displayed Making a Video Conference Call to the Panasonic HD Visual Communication Test Sit...

Page 47: ...t the video conference call You can also start the video conference call by pressing Enter 10 When you want to end the video conference call press End The Home screen is displayed Installation Manual 47 7 After Installation ...

Page 48: ... face recogniser Enable image stabiliser Disable Intelligent Auto iA Adjust white balance and Iris Adjusting the Volume The volume on the unit is related to the volume of the display Select the volume level of the unit through system settings and then adjust the volume level of the display to a desired level If the volume of the display is not set to an appropriate level it may be too loud when us...

Page 49: ...e control or receiving a video conference call will end standby mode and the display will return Note The network administrator can set the length of time until the unit enters screen standby mode For details refer to the User Manual When connecting a device equipped with HDCP High bandwidth Digital Content Protection only a blue or blue black screen may be displayed If an image is not correctly d...

Page 50: ...The FIX camera is set to receive remote control signals When using the remote control be sure to point it at the remote control signal receiver of the FIX camera Change the FIX Cam s Remote Ctrl Rcvr setting to OFF For details refer to the User Manual The unit is set to receive remote control signals When using the remote control be sure to point it at the remote control signal receiver of the uni...

Page 51: ...supports only the zoom function Check whether the other party s video camera supports the function you are trying to use When the other party connects both the main video camera and sub video camera to their unit you may become unable to control one or both of their video cameras Ask the other party to disconnect the HDMI cable of the video camera you cannot control and then connect that video cam...

Page 52: ...he SIP settings are incorrect Check the SIP settings For details about SIP settings refer to the User Manual After you check the SIP settings if you still cannot connect to the other party contact your network administrator The ID and password for digest authentication are incorrect Check that the values specified for Authentication ID and Authentication Password are correct For details refer to t...

Page 53: ...d Check the display of the network status indication For details refer to the User Manual If the icon shows only 0 1 bars continuously check the transmission quality network throughput delay packet loss rate etc of each party in a video conference call The maximum bandwidth setting is incorrect During a 3 party video conference call at least 1 Mbps of bandwidth is required Change the maximum bandw...

Page 54: ...heck that the microphone is properly connected to the unit Page 20 Perform self diagnosis and check the performance of the microphones that are connected to the unit Page 45 The microphone is muted Press MIC Mute on the remote control or press the MIC Mute button on the Boundary Microphone to unmute the microphone Default MIC Mute set is set to ON The microphones are muted at the start of a receiv...

Page 55: ...ty unmute their microphone The display s volume settings are too low Increase the volume level of the display A headset is connected When a headset is connected audio output from the display or speakers is disabled Disconnect the headset You hear audio feedback The microphone is too close to the display or to speakers Keep microphones at least 1 m away from any display or speaker The display s vol...

Page 56: ...uld match the left right channels as viewed from the side of the main video camera When the MIC position is set to Center stereo make sure that it is placed with its connector facing the display For details refer to the User Manual 8 3 System Settings Problem Cause and Solution The settings of the unit cannot be changed A video conference call is in progress Make settings after ending the current ...

Page 57: ... SIP server 1000 0001 Failed to register to Gatekeeper Check that the switching hub and or LAN cable are correctly connected to the unit Directly connect the switching hub to the unit and check operation Also try replacing the LAN cable and then check operation If the devices are connected correctly the switching hub s settings may be incorrect or the unit may be malfunctioning Contact your dealer...

Page 58: ...udio Input Digital Boundary Microphone KX VC600 only Optional Boundary Microphone Digital Interface Type model no KX VCA001 only up to 4 can be connected simultaneously Analogue Boundary Microphone Optional Boundary Microphone Analogue Interface Type model no KX VCA002 only Stereo mini plug audio input Diameter 3 5 mm Available devices headset Input is the headset microphone level Either the Bound...

Page 59: ...ng H 323 5 parties or more For connections to an MCU Alternative Video Sources PC RGB terminal sub video camera sub HDMI video only Video Codec ITU T H 264 high profile level 4 0 B picture is not supported ITU T H 264 baseline profile level 3 1 For connections to MCUs and non Panasonic video conference systems Audio Codec MPEG 4 AAC LD LATM format G 722 G 722 1 G 722 1 Annex C For connections to M...

Page 60: ... 8 5 m MIC Mute Button Spring return Push Switch LED Red The microphone is muted Green The microphone is transmitting Orange The microphone is starting up flashes for approx 1 second Off The microphone is not being used e g when not transmitting or when a headset is connected 1 If both of the following conditions are met the output sent to the other party will be stereo otherwise monaural The band...

Page 61: ...ute Button Spring return Push Switch LED Red The microphone is muted Green The microphone is transmitting Orange The microphone is starting up flashes for approx 1 second Off The microphone is not being used e g when not transmitting or when a headset is connected 1 If both of the following conditions are met the output sent to the other party will be stereo otherwise monaural The bandwidth is hig...

Page 62: ... 3 Contact List 41 D Date Time Settings 32 Device Connection 19 Device Name Settings 32 Displaying the Connection Status 34 E Entering the Device Name 42 H Headset 23 I Included Accessories 13 Initial Settings 32 Inputting Letters and Numbers 28 K KX VCS301 Activation Key Card for 4 Point Connection 14 KX VCS401 Activation Key Card for 1080 Full HD 14 N Network Settings 32 O Operating System 37 Op...

Page 63: ...Installation Manual 63 Notes ...

Page 64: ...be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic System Networks Co Ltd Panasonic System Networks Co Ltd 2011 DD1211KK2063 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Web Site http www panasonic net ...

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