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Problem
Cause and Solution
You cannot control the other
party’s video camera (main or
sub video camera) with the
remote control.
•
The other party’s video camera is not a video camera supported by this
unit.
→
Ask the other party to use a video camera that is supported by this unit.
For details, have the other party contact their dealer.
•
"CAM ctrl from remote site(s)" is set to "OFF" on the other party’s unit.
→
Ask the other party to set "CAM ctrl from remote site(s)" to "ON" on their
unit.
•
You are trying to use a function that is not supported by the other
party’s video camera. For example, you tried to use the pan function
with a video camera that supports only the zoom function.
→
Check whether the other party’s video camera supports the function
you are trying to use.
•
When the other party connects both the main video camera and sub
video camera to their unit, you may become unable to control one or
both of their video cameras.
→
Ask the other party to disconnect the HDMI cable of the video camera
you cannot control, and then connect that video camera’s HDMI cable
again.
•
One of the parties is using a unit with an incompatible software version.
→
Check the software version of all parties. Update the unit so that the
versions match.
•
The other party is using a non-Panasonic video conference system.
→
If the other party uses a non-Panasonic video conference system, some
operations may not be possible or some operations may not function
as expected.
Installation Manual
51
8 Troubleshooting
Summary of Contents for KX-VC300CN
Page 63: ...Installation Manual 63 Notes ...